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DR. ENOCK KINARA

E-SERVICESSTIMULATING GROWTH THROUGH

INNOVATION AND ADOPTION OF

TECHNOLOGY

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Content

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Established 1998 by an Act of Parliament,

PCK Operates over 700 branch offices in all rural / urban centers

the 47 counties in the Country

PCK Operates under the UN

mandate of Universal Service

Obligation (USO)

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Nature of business

Collect and make payments

of about USD 12 Million in a

month

on behalf of our clients

Amongst our partners are Banks,

DTMs, GOK, Payrolls, utility

companies amongst others

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Trusted

Website

Payment

Delivery

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The dot Post TLD Sponsored by UPU

Secured DNSEC

Online shopse.g. (www.duka.ke.post)

KYC Policy established

Order / Delivery Consolidation

Facilitate shared resources &infrastructure`

Trusted Websites

http://www.duka.ke.post/http://www.duka.ke.post/

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ATM Mobile Call CenterPOS

DIASPORA / MERCHANTS

Front End

Internet

ISO8583 Switch

BANKS / DTMF UTILITIES/GOK/PAYROLLS TELECOs

Back

Office

Transaction

Management

Reconciliation

Clearing &

SettlementPOS /ATM

Management

Card

Management

Instant MIS

Reports

Back

Office

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Future ObjectivesTrusted - payment

Mobile Wallets

Interbank operability

Direct Merchant

/ Bank payment

Regional Revenue Authority

settlements

Courier Agent POS

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Digital Certifications

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Affordable / secure / reliable delivery

Systems / Standards

- NAS

- Track & Trace

- Routing & vehicle

- Drop of points

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Challenges

1. Infrastructure costs i.e

;hardware,software,power,broadband

2. Capacity i.e ; manpower to roll out e - systems

3. Standards: the standards must be global for

inter operability and it takes time to agree on

standards

4. Legal framework e.g cyber security gaps

5. Bureaucracy e.g ,setting up of Private Public

Partnerships must be authorized by

Government

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Future ObjectivesQuestions & Answers