Contents
Trainings / Support
3Customer Service
2Organization
1
45
Doppelmayr Customer Support | Slide 2
Fixed grips
Detachable grips
5
The future of urban mobility is above our heads!
The future of urban mobility is above
our heads!
Doppelmayr Customer Support | Slide 31. Organization
Doppelmayr facts and numbers
14.500installations
88export countries
35countries have a
subsidiary / representation
Doppelmayr Customer Support | Slide 4
worldwide subsidiary / representation
1892a family-owned
company
2.378employees
worldwide
795 million euro
turnover
*by 2013
Doppelmayr subsidiaries in South America
Brazil
Colombia
Venezuela
Bolivia
Doppelmayr Customer Support | Slide 6
Brazil
ArgentinaChile
Bolivia
24/7 Hotline
Technical Services and
DM Customer service
Doppelmayr Customer Support | Slide 8
Customer Service
Technical Support
Spare parts for more than
40 years available
Spare parts management
Yearly inspections
Services and maintenance
Main goals
Doppelmayr guarantees highest availability with an
operational
system availabilty of 99.5%.
Doppelmayr consistently exceed
For our team, reliable operation is the result of superior
design and disciplined maintenance.
Our uniquely straightforward cable-propelled
technology reduces the likelihood and
severity of system malfunction,
ReliabilityAvailability
Doppelmayr Customer Support | Slide 9
Doppelmayr consistently exceed
standard industry benchmarks
for availability.
Our specialists from Doppelmayr worldwide
will provide system knowledge, while locally hired
personnel will contribute local experience, technical
skills, and familiarity with site-specific and
requirements.
The proposed team will include experienced operations
and maintenance managers and operators and
technicians.
Doppelmayr is operating and maintaining
under highest safety regulations.
Our experience with various operating
conditions allows our team leaders
to work with the system owners to fulfill their
operational requirements while balancing the long term
health of the system.
severity of system malfunction,
guaranteeing lower O&M costs.
Maintainability Safety
Maintenance
Preventive
Maintenance
Corrective
Maintenance
Failure
Maintenance
Capital Asset
replacement
program
Doppelmayr Customer Support | Slide 10
According to
maintenance
manuals
Maintenance
activity necessary
due to ordinary
wear. The activity is
performed during
daily maintenance
schedule
Maintenance in
response to an
operational down-
time event.
Over-haul,
rehabilitate,
refurbish, or replace
major components,
equipment, and
facilities
Constantine,
Algeria
London, UK
Koblenz,
Germany
Caracas,
Venezuela
Portland,
USA
Doppelmayr Customer Support | Slide 11
Urban ropeways
all across the
world
Singapore
La Paz,
Bolivia Rio de Janeiro,
Brasil
London: a cable car for the city growth
Doppelmayr Customer Support | Slide 12
5 289
27 4.5099.94 %
11 604
months system availability million passengers
passengers per dayoperating hours
6.93downtime [h]
*by Sept., 2014
Maintenance Software
(MMIS)
LCC Software (LCCS)
Doppelmayr Customer Support | Slide 13
(MMIS) (LCCS)
Maintenance Database (MDB)
Operational Software (OMMIS)
3. Training / preventive
maintenance
The Learning Pyramid
a. Special Maintenance
b. Special Tools and Equipment
c. Special Inspections
3. MAINTENANCE CONCEPT
4. SPECIAL MAINTENANCE
General
knowledge
Doppelmayr Customer Support | Slide 14
a. Normal Operation
b. Restricted Operation
c. Trouble Shooting Training
a. Basic Inspections and Daily Checks
b. Preventive and Corrective Maintenance
c. Failure Maintenance
a. Orgnisational Overview
b. Operational Software and Reporting
c. Owner / Customer Interfaces
1.B MANAGEMENT ORIENTATION1.A INTRODUCTORY TRAINING
a. Introduction and Overview
b. General Safety Concept
c. Operational Procedures
2. OPERATIONAL CONCEPT
Safety
Operations
Maintenance
Maintenance Software
(MMIS)
LCC Software (LCCS)
Doppelmayr Customer Support | Slide 15
(MMIS) (LCCS)
Maintenance Database (MDB)
Operational Software (OMMIS)
4. Fixed grips
Grips – maintenance – gripping force
2.1. Gripping force:
Gripping force(A) shall not decrease more than 25 %
1. Austrian standard (before CEN) d – 3%
Doppelmayr Customer Support | Slide 16
1. Austrian standard (before CEN) d – 3%
2. Swiss / CEN d – 10%
Grips – maintenance – gripping force
2.2. Jaw travel allowance:
If the rope diameter varies between -10% and +6% relative to ist
nominal diameter, the grip shall have a jaw travel allowance of at least
1 mm before locking.
Doppelmayr Customer Support | Slide 17
Main grip body
Movable grip jaw
1 mm before locking.
Basic-Knowledge - Maintenance Intervals
Doppelmayr proposal :
• Disassembly the grip
• Cleaning and lubricating the parts
• Replace of bushings...
Doppelmayr Customer Support | Slide 18
From authority rules (e.g. Austria):
• Grip force test ⇒ all grips every year.
• Pull force test on the rope ⇒ 10 % of the grips every year.
Regulations of CEN-Standard:
• Maintenance intervals
• Checklist of the completeness of the fixed grip
• Check of the tools every year
Inspection
Every year: (20% of the grips – acc. CEN)
Disassembly
Cleaning
Visual check of cracks
Check vor deformation, notches, corrosion and wear
Repair
Doppelmayr Customer Support | Slide 19
Repair
Replace
Lubricate
Following reassembly, a function test must be performed
- Check the ease of movement of the grip shaft thread- Internal clearance
Pull test 10 % of the grips
Do not mix up the individual components of different grips!
Rotational principle of grips – after 5 years or 7,500 operating hours all gripshave 1x stripped down, inspected, maintained
Rope channel - grip
If necessary smooth rope channel and round or break edges.
� All ridges around the grip channel caused by wear have to be removed by
rasp or with sand paper
� Only manually, with smoothing file or abrasive paper grain size P320!
Doppelmayr Customer Support | Slide 21
Repair weldings or machining the rope channel
is FORBIDDEN!
Maintenance Software
(MMIS)
LCC Software (LCCS)
Doppelmayr Customer Support | Slide 22
(MMIS) (LCCS)
Maintenance Database (MDB)
Operational Software (OMMIS)
5. Detachable grips
AGA - grip
- Grip main body
- Clamping lever
- Compression spring
- Spring plate
- Spring guide slide rod with spring
Doppelmayr Customer Support | Slide 25
- Spring guide slide rod with spring
crosshead
- Friction plate
- Grip operating roller
- Guide roller
- Running wheel
- Retaining ring
DT – grip (open)
- Fixed grip jaw
- Movable grip jaw
- 4 torsion bar springs
- 2 torsion tubes
- Jaw link
Doppelmayr Customer Support | Slide 28
- Jaw link
- Running wheel bracket
- Friction plate
- Grip operating roller
- Guide roller
- Running wheel
- Spacer sleeve
Differences between DT und AGA grip
DT grip was developed by Doppelmayr
AGA grip was developed by Agamatic (Doppelmayr bought license)
DT grip cannot be used by “heavy” installations
AGA grip will be used by 10 MGD Gondolas and chair lift CS10
Spare parts – not any differences
Maintenance - not any differences
Doppelmayr Customer Support | Slide 29
Maintenance - not any differences
Life time - not any differences
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