Internal IT relationships in the world of virtual IT
3rd June 2015
IntroductionJohn Murnane
Who am I?
Agenda
• Evolution or Transformation?
• Well, in that case…
• Suggestions to (maybe) help
• Q & A
Evolution or Transformation?
Evolution or Transformation?
Evolution or Transformation?
Evolution or Transformation?
• Virtual environments are more complex than physical.
• They are increasingly abstracted from their infrastructure.
• The infrastructure is itself being converged.
• Applying the same processes and tools is increasingly likely to fail.
• Virtualisation has not evolved IT – it has transformed it.
Well, in that case…
Well, in that case…
Suggestions to (maybe) help
Suggestions to (maybe) help
• Form teams of combined expertise rather than silos of expertise
• Ruthless service centric approach
• Weave together the ITSM and technical teams
• Management and hierarchy to adjust to reflect and support this approach
• Leverage ALL of the tools available in the ecosystem – infrastructure ops tools are increasingly service centric in their approach
You probably already own this or something like it.
Q & A
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