Internal IT relationships in the world of virtual IT

3rd June 2015

IntroductionJohn Murnane

Who am I?

Agenda

• Evolution or Transformation?

• Well, in that case…

• Suggestions to (maybe) help

• Q & A

Evolution or Transformation?

Evolution or Transformation?

Evolution or Transformation?

Evolution or Transformation?

• Virtual environments are more complex than physical.

• They are increasingly abstracted from their infrastructure.

• The infrastructure is itself being converged.

• Applying the same processes and tools is increasingly likely to fail.

• Virtualisation has not evolved IT – it has transformed it.

Well, in that case…

Well, in that case…

Suggestions to (maybe) help

Suggestions to (maybe) help

• Form teams of combined expertise rather than silos of expertise

• Ruthless service centric approach

• Weave together the ITSM and technical teams

• Management and hierarchy to adjust to reflect and support this approach

• Leverage ALL of the tools available in the ecosystem – infrastructure ops tools are increasingly service centric in their approach

You probably already own this or something like it.

Q & A