IBM GLOBAL SERVICESIBM GLOBAL SERVICES
OS/390 and CustomPac Offerings OS/390 and CustomPac Offerings Simplifying Enterprise Computing
Facts Comparisons with entitled offerings
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AgendaAgenda
Overview of CustomPac offerings
Detail descriptions of offerings
Positioning/Differentiation between offerings
Overview of Installation and Migration Offerings
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A view of systems softwareA view of systems software
Large inventory of individual products Multiple VendorsVaried packaging and delivery processesHigh volume of fixesComplex integration, installation, maintenanceLack of skilled resources
Delays in implementing New FunctionHigh cost of Application AvailabilityHigh usage of key skilled resources
Results in:Results in:
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CustomPac
ISV
ISC
PreventiveServiceData
Product/ServiceInventory
VendorProducts
CustomizationData
ServiceDoc.
Product/MaintenancePackage
IBM Services
IBM Services
IBM Services
IBM Services
Applications
Problem
Reporting
Preventive Service Design PointPreventive Service Design Point
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Offering PositioningOffering Positioning
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ServerPac CBPDO
SystemPac
FunctionPac (EMEA)
RefreshPac
ebSO(US)
RMOCanada
Select/MVS(UK)
ComfortLine(EMEA)
ProductPac OMIS (EMEA)
Express+(France)
ESO
Software Management(Germany)
Factory(Japan)
CustomPac-based offerings
CustomPac offerings
Entitled offeringsSFS
EPSO(Worldwide)
ESO(Worldwide) Load and Go
(Italy)
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Traditional way of ordering products and services. OS/390 is not available in this kind of delivery format.
PRODUCT + ACCUM. TAPEPRODUCT + ACCUM. TAPE
Default method of ordering products from IBM
Separate tapes for product + accumulated maintenance
Program directories, Product manuals included
Entitled Offering
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ESOESO
Collection of PTF's, HOLDDATA for all software licensed to the customerSubscription or on-demandup to 12 per yearEntitled Offering
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Product plus un-integrated maintenance on one tape (Product CBPDO)Service tape (Service CBPDO)Maintenance NOT based on customers' installed service levelNo SMP/E validation
CBPDO offeringsCBPDO offerings
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CustomPac Family of Offerings ... system, productCustomPac Family of Offerings ... system, product
ServerPacSystem replacement package for OS/390 (DD only)
SystemPac System replacement package for OS/390, MVS with or without integrated subsystems and ISV's (DD and FVD)
SubsystemPacSubsystem replacement e.g.: IMS, NCP, DB2, CICS. Shipped in standalone SMP/E environment.
ProductPac Upgrade/Add one or more products to existing system, built according to customers' shipped CSI
FunctionPacGroup of related products shipped in a standalone SMP/E environment of its own (applicable to selected geographies only)
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CustomPac Family of OfferingsCustomPac Family of Offerings ... maintenance... maintenance
RefreshPacMaintenance upgrade customized to a system, built according to customers' shipped CSI
SFSSelective Follow-on Service e.g.: 30, 60 days, free with fee offerings.Hipers, Ptfs fixing PEs and reach ahead maintenance included. Use to stabilize system through time.
Toleration MaintenanceProvides toleration ptfs for driving system and/or accompanying systems for customers deciding to migrate one or more of their existing configurations to a new version/release of OS/390 and/or subsystems. Built based on customers' shipped CSI(s). Can only be ordered with fee offering, eg. SystemPac, SubsystemPac
OMIS (Online Maintenance Information System)Customers' requested ptf(s) packaged with all necessary coreq, pre-reqs, etc. based on customers' shipped CSI. Offering only applicable to selected geographies.
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ESO RefreshPacSFS Pr
oduc
tPac
Subs
yste
mPa
c
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Build towards your recommended product and service level
Building your systemBuilding your system
SystemPac or ServerPac
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Entitled with OS/390 license, not available for MVS (pre OS/390operating systems)
ServerPac for OS/390ServerPac for OS/390
InputCustomer order (list of products). Ordering via CFSW.
ProcessIntegrate products and service (PTF's) into distribution and target libraries, including prereq/coreq product checkingVerify system (IPL and selected IVPs)
DeliverablesA complete generated systemCopy by dataset formatDocumentation for Installation
Installation & Tailoring RequiredRun installation dialog & restore jobsIPL and run IVPsCustomize to operational environmentInstall ISV (Independent Software Vendors' products)Research/apply fixes to stabilize installed system
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VendorProductsIntegration
FullVolumeDump
SelectiveFollow-onService
Customization and products enablement
Post-installTasks
MVS V5
EnhancedTest
SystemPac advantageSystemPac advantage
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ServerPac
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SystemPac - ISVs SystemPac - ISVs As of February 2001. Please visit http://www.as.ibm.com/custompac/ for the latest list.
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Ascent Solutions Macro 4Axent Technologies MVS SolutionsBMC Software Neon Systems
New Dimension SoftwareComputer Associates Phoenix Software InternationalCandle Software AGConsul Risk Management SoftwoksCybermation Sterling CommerceDiversified Software Systems Sterling SoftwareDTS Software StorageTekEdge Information GroupH&W Computer Systems SyncsortHummingbird Ltd. Systemware Inc.Information Systems Manager Tone SoftwareInnovation Data Processing Triangle SystemsInternational Software Company Trident ServicesLandmark Systems Trilogy SoftwareLevi, Ray & Shoup Vanguard Integrity ProfessionalsMacKinney Systems ZING/SOFT
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Full Volume Dump provides a truly LOAD and GO system !!!!
No more installation dialog Full Volume Restore using DFDSS or FDR as specified by customers during inputIntegrate products, services and selected ISVsBuild to order according to customer's specifications Target/Dlib deliveries with SMP/E environment setup according to inputOptional Integrated subsystems (eg. DB2, NCP) Capture CSI information in inventory for subsequent follow on services' manufacturing 100% IPLable system
SystemPac Full Volume DumpSystemPac Full Volume Dump
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FVD System built according to the following customer's input upfront:
Vehicle to full volume restore the system (FDR or DFDSS)IODF or MVSCPZone assignments of productsGlobal assignment by SREL or subsystem typeGlobal CSIs' namesTarget/Dlib CSIs' namesOther SMP/E dataset namesVolser, TSO addresses, ..etc.Data-sets' naming conventionCatalogs' namesAlias to catalog relationshipIndirect Referencing or Symbolic Referencing based oncustomers' defined symbol Full function Open Edition setup based on customers' defined storage class, storage group, SMS volume. Following tasks included in the setup:
Enable DFSMS according to customer's definition Create PARMLIB definitions for UNIX Systems Enable Security Server for UNIX SystemsEnable TCP/IP for UNIX SystemsAllocate and restore HFS filesCreate procedure to run UNIX SystemsCreate HFS structures
SystemPac - System's customization SystemPac - System's customization
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SVCs for products' set up (eg. Syncsort, EJES) Products' initial setup (eg. DB2, Netview) Parmlib setup for integrated subsystemsEnable APPC/ASCHCustomized SDSF Server - ISFPARMIMS default stage 1/2 generation
SystemPac - Products' customizationSystemPac - Products' customization
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SystemPac - other servicesSystemPac - other services
HCD migration/upgrades
Toleration Maintenance packages (one or multiple)
The following services may not be available in all countries.
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Functions SystemPac ServerPacFull Volume Dump (DSS) Yes NoFull Volume Dump (FDR) Yes NoLoad and Go (100% IPLable system) Yes (FVD) NoInstallation via dialog (Copy by Data-set) Yes (DD) YesIntegrated subsystems (eg. IMS, DB2, NCP, CICS) Yes NoIntegrated ISV (Independent Software Products) Yes NoSelective Follow-on Services Yes NoHCD migration/upgrade Yes NoIndirect Catalog Referencing/Symbolic Referencing set up Yes (FVD) NoCustomers' specified (upfront during LOE) SYSNAME Yes (FVD) No Static Symbol for symbolic referencing Yes (FVD) No Storage class, group and volume for OE Yes No Catalog names Yes (FVD) via dialog SMP/E Datasets' names Yes (FVD) No Datasets' names Yes (FVD) via dialog Alias to catalog relationship Yes (FVD) via dialog Zones' assignments of products Yes Defaulted CSIs' assignments of zones Yes Defaulted CSIs' assignments to multiple globals Yes (FVD) No CSI and global names Yes (FVD) via dialog Product customization variables (eg. SVC) Yes No Volsers, model, type Yes (FVD) No
SystemPac vs ServerPacSystemPac vs ServerPac
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Functions SystemPac ServerPacToleration Maintenance Package for accompanying systems/subsystems (geographies' dependent)
Yes No
Open Edition fully set up in full function mode Yes NoComprehensive IVP test on selected products Yes NoExtra products' customization based on products' input (eg. IMS, Netview)
Yes No
SystemPac vs ServerPac ... cont'dSystemPac vs ServerPac ... cont'd
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SubsystemPacSubsystemPac
An alternative to refresh, upgrade or install a standalone brand new subsystem (eg. DB2). Fee or included in other service offerings..
InputCustomer order (list of products). Order via CFSW.
ProcessIntegrate products and service (PTFs) into distribution and selected target libraries Verify system (using IVPs)
DeliverablesSystem distribution libraries and selected target libraries Post installation jobs for selected productsSelective Follow-on Service Toleration ptfs with co-req/pre-req based on shipped CSI to be installed in other accompanying systems.
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An alternative for Product CBPDO and Product Tape (Fee or included in other services packages)
ProductPacProductPac
InputCustomer order (list of products)Customization data (CSI) which defines the productsCSIs can be shipped via Internet or batch courier.Follow on services frequencies and intervals
ProcessSelect products and service for those productsSelect PTFs for other products in SMP/E zone if requestedResearch Hiper and PE fixesValidate install using SMP/E APPLY CHECK Correct or document SMP/E errors
DeliverablesStacked tape with selected products and PTFsInstall Guide and job stream customized to specific systemSelective Follow-on Service
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CBPDOProductPac
ProductPac vs CBPDOProductPac vs CBPDO
Product and maintenance customized to target CSI sent to IBM
SMP/E Apply check done, errors corrected at IBM
JCL customized to specific system
Follow-on service tapes w/HIPER + PE fixing PTF's
Full System Upgrade capability. Products other than the ones ordered which reside in the same CSI can be refreshed at the same time.
Maintenance selected by products licensed
Product and maintenance of product received on one or more tapes.
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An alternative for ProductPac (Fee or included in other services packages). Only available in selected geographies.
FunctionPac for OS/390, MVSFunctionPac for OS/390, MVS
Similarities between ProductPac and FunctionPacDeliver a single or a group of productsBoth deliverables have following on servicesBoth deliverables installed via installation dialog
Differences between ProductPac and FunctionPacProducts and services in ProductPac were built based on CSI input. FunctionPac requires no CSI input.FunctionPac ship products and services in a standalone SMP/E environment with target, dlib and independent CSI structureCustomers do not need to run SMP/E installation jobs for FunctionPac. ProductPac requires customers to run SMP/E job
RecommendationUse FunctionPac to install a new group of related products (eg. Netview)Use ProductPac to install product(s) in existing CSI structure.
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An alternative for Service CBPDO or accum tape. (Fee or included in other services packages)
RefreshPac for OS/390, MVSRefreshPac for OS/390, MVS
InputCustomer order (NO products)Customization data (CSI and its related ZONES) which defines the products and services currently installed.Shipped CSI can have multiple zones in it. CSIs can be shipped via Internet or batch courier.Follow on services and frequencies
ProcessSelect service for products defined in CSI zoneCorrect or document errorsResearch Hiper and PE fixesValidate install using SMP/E APPLY CHECK Build Customized Install Guide and job stream
DeliverablesPreventative maintenance for all products in CSIInstall Guide and job stream customized to specific systemSelective Follow-on service
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RefreshPac
RefreshPac vs ESORefreshPac vs ESO
Maintenance customized to target CSI sent to IBM
SMP/E Apply check done, errors corrected at IBM
JCL supplied to receive, apply + accept products + maintenance
Follow-on service tapes w/HIPER + PE fixing PTF's
ESO
Maintenance selected by products licensed
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Flexible numbers and frequencies of deliveries.
Objective:Stabilize shipped system through a period of time
Deliverable (based on shipped CSI) :Ptfs fixing PEsHipers
Installation:Batch JCLInstallation Dialog
Selective Follow On servicesSelective Follow On services
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Orderable with CustomPac Fee offerings or included in other services offerings.May not be available in your country.
Toleration MaintenanceToleration Maintenance
Objective of deliverableProvides toleration ptfs for driving system and/or accompanying systems for customers deciding to migrate one or more of their existing configurations to a new version/release of OS/390 and/or subsystems.
InputCustomers' to be installed subsystems or OS/390, MVS systems Customers' CSIs which he want to tolerate with the new subsystem or system eg. MVS 5.2 CSI which need to tolerate with a to be installed OS/390 v2r5 system. Shipped CSI can have one or more zones contained in it.CSIs can be shipped via Internet or batch courier
DeliverableInstallation guide and tailored JCL (Receive/Apply/Accept)All applicable error holdsAll installable and uninstallable PTFs based on shipped CSIsVarious reports based on analysis of customers' CSIs
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Only available in selected geographies. Fee offering or included in other services offerings.
OMIS (Online Maintenance Information System)OMIS (Online Maintenance Information System)
Deliverable
Customers' requested ptf(s) delivered with pre-reqs, coreqs, etc. based on CSI which ptf(s) will be installed into.
Differences between OMIS and ServicePac
ServicePac is a service upgrade against all products and related services in that CSI. One or more zone pairs in the CSI is supported. CSIs can be shipped via Internet or batch courierOMIS is for one or more ptf(s) which customers request at a time to resolve a temporary problemServicePac has follow on services. OMIS does not have follow on services.
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Preplanning
Positioning
Planning
Installing the deliverable
Verifying the deliverable
Customizing
Exploiting
Testing
Application migration / production
CustomPacofferings
futuredirection
futuredirection
Installation TasksInstallation Tasks
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Rapid Migration Offering (Canada)
Migrate customers' system off-site with customers' input. On-site design at the beginning and on-site support during different phases of migration, eg. production cutover. IBM and ISV products included in the migration. Charges depend on scope of work, varies individually.Contact : Doug Jones
MVS/OS390 installation & migration offeringMVS/OS390 installation & migration offering
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S/390 Solution for e-business Offering (US, Canada, EMEA)
A set of ITS services which enable the establishment and production of an e-business application using the S/390 environment.The offering provides planning, consulting, skills transfer, and deliverables in a two-phased approach:
Technology Enablement: establish the base system for the e-business application(s)
Technology Deployment: (Optional)
enable the e-business application(s) for production..
URL: http://www.s390.ibm.com/ebusiness/s390solebiz.html
Contact : Dick Mikolajczak ([email protected] or 1-800-IBM-4YOU)
MVS/OS390 installation & migration offeringMVS/OS390 installation & migration offering
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MVS/OS390 installation & migration offeringMVS/OS390 installation & migration offering
Select or Select Plus (UK)Unlimited PACs from CustomPac family of offerings.
Additional days of on-site support.
ISV research.
Project manager provided.
Select Plus includes other selective offerings, eg. Transformation 2000, Network consulting, performance management, etc.
Contact: Tony Julian
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Software Management (Germany)
Migrate customers' system off-site with customers' input. On-site design at the beginning and on-site support during different phases of migration, eg. production cutover. Each contract is uniquely sized and priced.Seven Modules of services to select from:a. Smoothstart (similar to SIE in US)b. Availability Servicesc. Performance Servicesd. Customization Services (on-site + off-site)e. Production cutover (on-site)f. New Technology enablementg. Connectivity and Network consulting (on-site)
Contact: Rainer Assling
MVS/OS390 installation & migration offeringMVS/OS390 installation & migration offering
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MVS/OS390 installation & migration offeringMVS/OS390 installation & migration offering
Express Plus (France)
Based on SystemPac FVD.
Additional work on migration, eg. CICS
application migration, ISV installation and
migration, automation setup, etc.
Each contract is uniquely sized and priced.
Contact: Bernard Gelineau
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MVS/OS390 installation & migration offeringMVS/OS390 installation & migration offering
Software Factory (Japan)Migrate customers' system off-site with customers' input.
On-site design at the beginning and on-site support during different phases of migration, eg. production cutover.
Each contract is uniquely sized and priced.
Contact: Kazuyoshi Osada
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CBPDO Custom-Built Product Delivery OfferingCustomPac Group of Service OfferingsDD Dump by DatasetESO Extended Service Option (tape)FVD Full Volume DumpHCD Hardware Configuration DefinitionHIPER High-impact of pervasive APARIODF input/output Definition Filet IPL Initial program loadISV Independent Software VendorIVP Installation verification procedureLOE Local Order EntryOMIS Online Maintenance Information ServicePDS Partitioned Data SetPE-PTF PTF in errorPSP Preventive service planningPTF Program temporary fixPUT Product Update TapeSFS Selective Follow-on Service SMP/E System Modification Program/ExtendedSMP CSI SMP/E consolidate software inventoryUSERMOD User modification
Definition of TermsDefinition of Terms
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