IBM GLOBAL SERVICES - IBM WWW Page · PDF fileIBM GLOBAL SERVICES OS/390 and CustomPac...

IBM GLOBAL SERVICESIBM GLOBAL SERVICES

OS/390 and CustomPac Offerings OS/390 and CustomPac Offerings Simplifying Enterprise Computing

Facts Comparisons with entitled offerings

YM 010209 http://www.ibm.com/services/custompac/1

YM 990217 http://www.ibm.com/services/custompac/

AgendaAgenda

Overview of CustomPac offerings

Detail descriptions of offerings

Positioning/Differentiation between offerings

Overview of Installation and Migration Offerings

2

A view of systems softwareA view of systems software

Large inventory of individual products Multiple VendorsVaried packaging and delivery processesHigh volume of fixesComplex integration, installation, maintenanceLack of skilled resources

Delays in implementing New FunctionHigh cost of Application AvailabilityHigh usage of key skilled resources

Results in:Results in:


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CustomPac

ISV

ISC

PreventiveServiceData

Product/ServiceInventory

VendorProducts

CustomizationData

ServiceDoc.

Product/MaintenancePackage

IBM Services

IBM Services

IBM Services

IBM Services

Applications

Problem

Reporting

Preventive Service Design PointPreventive Service Design Point


Offering PositioningOffering Positioning


ServerPac CBPDO

SystemPac

FunctionPac (EMEA)

RefreshPac

ebSO(US)

RMOCanada

Select/MVS(UK)

ComfortLine(EMEA)

ProductPac OMIS (EMEA)

Express+(France)

ESO

Software Management(Germany)

Factory(Japan)

CustomPac-based offerings

CustomPac offerings

Entitled offeringsSFS

EPSO(Worldwide)

ESO(Worldwide) Load and Go

(Italy)

5

Traditional way of ordering products and services. OS/390 is not available in this kind of delivery format.

PRODUCT + ACCUM. TAPEPRODUCT + ACCUM. TAPE

Default method of ordering products from IBM

Separate tapes for product + accumulated maintenance

Program directories, Product manuals included

Entitled Offering

AL 980914 http://www.ibm.com/services/custompac/6

ESOESO

Collection of PTF's, HOLDDATA for all software licensed to the customerSubscription or on-demandup to 12 per yearEntitled Offering


Product plus un-integrated maintenance on one tape (Product CBPDO)Service tape (Service CBPDO)Maintenance NOT based on customers' installed service levelNo SMP/E validation

CBPDO offeringsCBPDO offerings


CustomPac Family of Offerings ... system, productCustomPac Family of Offerings ... system, product

ServerPacSystem replacement package for OS/390 (DD only)

SystemPac System replacement package for OS/390, MVS with or without integrated subsystems and ISV's (DD and FVD)

SubsystemPacSubsystem replacement e.g.: IMS, NCP, DB2, CICS. Shipped in standalone SMP/E environment.

ProductPac Upgrade/Add one or more products to existing system, built according to customers' shipped CSI

FunctionPacGroup of related products shipped in a standalone SMP/E environment of its own (applicable to selected geographies only)


CustomPac Family of OfferingsCustomPac Family of Offerings ... maintenance... maintenance

RefreshPacMaintenance upgrade customized to a system, built according to customers' shipped CSI

SFSSelective Follow-on Service e.g.: 30, 60 days, free with fee offerings.Hipers, Ptfs fixing PEs and reach ahead maintenance included. Use to stabilize system through time.

Toleration MaintenanceProvides toleration ptfs for driving system and/or accompanying systems for customers deciding to migrate one or more of their existing configurations to a new version/release of OS/390 and/or subsystems. Built based on customers' shipped CSI(s). Can only be ordered with fee offering, eg. SystemPac, SubsystemPac

OMIS (Online Maintenance Information System)Customers' requested ptf(s) packaged with all necessary coreq, pre-reqs, etc. based on customers' shipped CSI. Offering only applicable to selected geographies.


ESO RefreshPacSFS Pr

oduc

tPac

Subs

yste

mPa

c


Build towards your recommended product and service level

Building your systemBuilding your system

SystemPac or ServerPac

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Entitled with OS/390 license, not available for MVS (pre OS/390operating systems)

ServerPac for OS/390ServerPac for OS/390

InputCustomer order (list of products). Ordering via CFSW.

ProcessIntegrate products and service (PTF's) into distribution and target libraries, including prereq/coreq product checkingVerify system (IPL and selected IVPs)

DeliverablesA complete generated systemCopy by dataset formatDocumentation for Installation

Installation & Tailoring RequiredRun installation dialog & restore jobsIPL and run IVPsCustomize to operational environmentInstall ISV (Independent Software Vendors' products)Research/apply fixes to stabilize installed system


VendorProductsIntegration

FullVolumeDump

SelectiveFollow-onService

Customization and products enablement

Post-installTasks

MVS V5

EnhancedTest

SystemPac advantageSystemPac advantage

IV 990215 http://www.ibm.com/services/custompac/

ServerPac

13

SystemPac - ISVs SystemPac - ISVs As of February 2001. Please visit http://www.as.ibm.com/custompac/ for the latest list.

YM 010209 http://www.ibm.com/services/custompac/ISV - Independent Software Vendor

Ascent Solutions Macro 4Axent Technologies MVS SolutionsBMC Software Neon Systems

New Dimension SoftwareComputer Associates Phoenix Software InternationalCandle Software AGConsul Risk Management SoftwoksCybermation Sterling CommerceDiversified Software Systems Sterling SoftwareDTS Software StorageTekEdge Information GroupH&W Computer Systems SyncsortHummingbird Ltd. Systemware Inc.Information Systems Manager Tone SoftwareInnovation Data Processing Triangle SystemsInternational Software Company Trident ServicesLandmark Systems Trilogy SoftwareLevi, Ray & Shoup Vanguard Integrity ProfessionalsMacKinney Systems ZING/SOFT

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Full Volume Dump provides a truly LOAD and GO system !!!!

No more installation dialog Full Volume Restore using DFDSS or FDR as specified by customers during inputIntegrate products, services and selected ISVsBuild to order according to customer's specifications Target/Dlib deliveries with SMP/E environment setup according to inputOptional Integrated subsystems (eg. DB2, NCP) Capture CSI information in inventory for subsequent follow on services' manufacturing 100% IPLable system

SystemPac Full Volume DumpSystemPac Full Volume Dump


FVD System built according to the following customer's input upfront:

Vehicle to full volume restore the system (FDR or DFDSS)IODF or MVSCPZone assignments of productsGlobal assignment by SREL or subsystem typeGlobal CSIs' namesTarget/Dlib CSIs' namesOther SMP/E dataset namesVolser, TSO addresses, ..etc.Data-sets' naming conventionCatalogs' namesAlias to catalog relationshipIndirect Referencing or Symbolic Referencing based oncustomers' defined symbol Full function Open Edition setup based on customers' defined storage class, storage group, SMS volume. Following tasks included in the setup:

Enable DFSMS according to customer's definition Create PARMLIB definitions for UNIX Systems Enable Security Server for UNIX SystemsEnable TCP/IP for UNIX SystemsAllocate and restore HFS filesCreate procedure to run UNIX SystemsCreate HFS structures

SystemPac - System's customization SystemPac - System's customization


SVCs for products' set up (eg. Syncsort, EJES) Products' initial setup (eg. DB2, Netview) Parmlib setup for integrated subsystemsEnable APPC/ASCHCustomized SDSF Server - ISFPARMIMS default stage 1/2 generation

SystemPac - Products' customizationSystemPac - Products' customization


SystemPac - other servicesSystemPac - other services

HCD migration/upgrades

Toleration Maintenance packages (one or multiple)

The following services may not be available in all countries.


Functions SystemPac ServerPacFull Volume Dump (DSS) Yes NoFull Volume Dump (FDR) Yes NoLoad and Go (100% IPLable system) Yes (FVD) NoInstallation via dialog (Copy by Data-set) Yes (DD) YesIntegrated subsystems (eg. IMS, DB2, NCP, CICS) Yes NoIntegrated ISV (Independent Software Products) Yes NoSelective Follow-on Services Yes NoHCD migration/upgrade Yes NoIndirect Catalog Referencing/Symbolic Referencing set up Yes (FVD) NoCustomers' specified (upfront during LOE) SYSNAME Yes (FVD) No Static Symbol for symbolic referencing Yes (FVD) No Storage class, group and volume for OE Yes No Catalog names Yes (FVD) via dialog SMP/E Datasets' names Yes (FVD) No Datasets' names Yes (FVD) via dialog Alias to catalog relationship Yes (FVD) via dialog Zones' assignments of products Yes Defaulted CSIs' assignments of zones Yes Defaulted CSIs' assignments to multiple globals Yes (FVD) No CSI and global names Yes (FVD) via dialog Product customization variables (eg. SVC) Yes No Volsers, model, type Yes (FVD) No

SystemPac vs ServerPacSystemPac vs ServerPac


Functions SystemPac ServerPacToleration Maintenance Package for accompanying systems/subsystems (geographies' dependent)

Yes No

Open Edition fully set up in full function mode Yes NoComprehensive IVP test on selected products Yes NoExtra products' customization based on products' input (eg. IMS, Netview)

Yes No

SystemPac vs ServerPac ... cont'dSystemPac vs ServerPac ... cont'd


SubsystemPacSubsystemPac

An alternative to refresh, upgrade or install a standalone brand new subsystem (eg. DB2). Fee or included in other service offerings..

InputCustomer order (list of products). Order via CFSW.

ProcessIntegrate products and service (PTFs) into distribution and selected target libraries Verify system (using IVPs)

DeliverablesSystem distribution libraries and selected target libraries Post installation jobs for selected productsSelective Follow-on Service Toleration ptfs with co-req/pre-req based on shipped CSI to be installed in other accompanying systems.


An alternative for Product CBPDO and Product Tape (Fee or included in other services packages)

ProductPacProductPac

InputCustomer order (list of products)Customization data (CSI) which defines the productsCSIs can be shipped via Internet or batch courier.Follow on services frequencies and intervals

ProcessSelect products and service for those productsSelect PTFs for other products in SMP/E zone if requestedResearch Hiper and PE fixesValidate install using SMP/E APPLY CHECK Correct or document SMP/E errors

DeliverablesStacked tape with selected products and PTFsInstall Guide and job stream customized to specific systemSelective Follow-on Service


CBPDOProductPac

ProductPac vs CBPDOProductPac vs CBPDO

Product and maintenance customized to target CSI sent to IBM

SMP/E Apply check done, errors corrected at IBM

JCL customized to specific system

Follow-on service tapes w/HIPER + PE fixing PTF's

Full System Upgrade capability. Products other than the ones ordered which reside in the same CSI can be refreshed at the same time.

Maintenance selected by products licensed

Product and maintenance of product received on one or more tapes.


An alternative for ProductPac (Fee or included in other services packages). Only available in selected geographies.

FunctionPac for OS/390, MVSFunctionPac for OS/390, MVS

Similarities between ProductPac and FunctionPacDeliver a single or a group of productsBoth deliverables have following on servicesBoth deliverables installed via installation dialog

Differences between ProductPac and FunctionPacProducts and services in ProductPac were built based on CSI input. FunctionPac requires no CSI input.FunctionPac ship products and services in a standalone SMP/E environment with target, dlib and independent CSI structureCustomers do not need to run SMP/E installation jobs for FunctionPac. ProductPac requires customers to run SMP/E job

RecommendationUse FunctionPac to install a new group of related products (eg. Netview)Use ProductPac to install product(s) in existing CSI structure.

YM 990222 http://www.can.ibm.com/custompac/24

An alternative for Service CBPDO or accum tape. (Fee or included in other services packages)

RefreshPac for OS/390, MVSRefreshPac for OS/390, MVS

InputCustomer order (NO products)Customization data (CSI and its related ZONES) which defines the products and services currently installed.Shipped CSI can have multiple zones in it. CSIs can be shipped via Internet or batch courier.Follow on services and frequencies

ProcessSelect service for products defined in CSI zoneCorrect or document errorsResearch Hiper and PE fixesValidate install using SMP/E APPLY CHECK Build Customized Install Guide and job stream

DeliverablesPreventative maintenance for all products in CSIInstall Guide and job stream customized to specific systemSelective Follow-on service


RefreshPac

RefreshPac vs ESORefreshPac vs ESO

Maintenance customized to target CSI sent to IBM

SMP/E Apply check done, errors corrected at IBM

JCL supplied to receive, apply + accept products + maintenance

Follow-on service tapes w/HIPER + PE fixing PTF's

ESO

Maintenance selected by products licensed

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Flexible numbers and frequencies of deliveries.

Objective:Stabilize shipped system through a period of time

Deliverable (based on shipped CSI) :Ptfs fixing PEsHipers

Installation:Batch JCLInstallation Dialog

Selective Follow On servicesSelective Follow On services


Orderable with CustomPac Fee offerings or included in other services offerings.May not be available in your country.

Toleration MaintenanceToleration Maintenance

Objective of deliverableProvides toleration ptfs for driving system and/or accompanying systems for customers deciding to migrate one or more of their existing configurations to a new version/release of OS/390 and/or subsystems.

InputCustomers' to be installed subsystems or OS/390, MVS systems Customers' CSIs which he want to tolerate with the new subsystem or system eg. MVS 5.2 CSI which need to tolerate with a to be installed OS/390 v2r5 system. Shipped CSI can have one or more zones contained in it.CSIs can be shipped via Internet or batch courier

DeliverableInstallation guide and tailored JCL (Receive/Apply/Accept)All applicable error holdsAll installable and uninstallable PTFs based on shipped CSIsVarious reports based on analysis of customers' CSIs


Only available in selected geographies. Fee offering or included in other services offerings.

OMIS (Online Maintenance Information System)OMIS (Online Maintenance Information System)

Deliverable

Customers' requested ptf(s) delivered with pre-reqs, coreqs, etc. based on CSI which ptf(s) will be installed into.

Differences between OMIS and ServicePac

ServicePac is a service upgrade against all products and related services in that CSI. One or more zone pairs in the CSI is supported. CSIs can be shipped via Internet or batch courierOMIS is for one or more ptf(s) which customers request at a time to resolve a temporary problemServicePac has follow on services. OMIS does not have follow on services.


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Preplanning

Positioning

Planning

Installing the deliverable

Verifying the deliverable

Customizing

Exploiting

Testing

Application migration / production

CustomPacofferings

futuredirection

futuredirection

Installation TasksInstallation Tasks

IV 970805 http://www.ibm.com/services/custompac/30

Rapid Migration Offering (Canada)

Migrate customers' system off-site with customers' input. On-site design at the beginning and on-site support during different phases of migration, eg. production cutover. IBM and ISV products included in the migration. Charges depend on scope of work, varies individually.Contact : Doug Jones

MVS/OS390 installation & migration offeringMVS/OS390 installation & migration offering


S/390 Solution for e-business Offering (US, Canada, EMEA)

A set of ITS services which enable the establishment and production of an e-business application using the S/390 environment.The offering provides planning, consulting, skills transfer, and deliverables in a two-phased approach:

Technology Enablement: establish the base system for the e-business application(s)

Technology Deployment: (Optional)

enable the e-business application(s) for production..

URL: http://www.s390.ibm.com/ebusiness/s390solebiz.html

Contact : Dick Mikolajczak ([email protected] or 1-800-IBM-4YOU)




Select or Select Plus (UK)Unlimited PACs from CustomPac family of offerings.

Additional days of on-site support.

ISV research.

Project manager provided.

Select Plus includes other selective offerings, eg. Transformation 2000, Network consulting, performance management, etc.

Contact: Tony Julian


Software Management (Germany)

Migrate customers' system off-site with customers' input. On-site design at the beginning and on-site support during different phases of migration, eg. production cutover. Each contract is uniquely sized and priced.Seven Modules of services to select from:a. Smoothstart (similar to SIE in US)b. Availability Servicesc. Performance Servicesd. Customization Services (on-site + off-site)e. Production cutover (on-site)f. New Technology enablementg. Connectivity and Network consulting (on-site)

Contact: Rainer Assling




Express Plus (France)

Based on SystemPac FVD.

Additional work on migration, eg. CICS

application migration, ISV installation and

migration, automation setup, etc.

Each contract is uniquely sized and priced.

Contact: Bernard Gelineau



Software Factory (Japan)Migrate customers' system off-site with customers' input.

On-site design at the beginning and on-site support during different phases of migration, eg. production cutover.

Each contract is uniquely sized and priced.

Contact: Kazuyoshi Osada


CBPDO Custom-Built Product Delivery OfferingCustomPac Group of Service OfferingsDD Dump by DatasetESO Extended Service Option (tape)FVD Full Volume DumpHCD Hardware Configuration DefinitionHIPER High-impact of pervasive APARIODF input/output Definition Filet IPL Initial program loadISV Independent Software VendorIVP Installation verification procedureLOE Local Order EntryOMIS Online Maintenance Information ServicePDS Partitioned Data SetPE-PTF PTF in errorPSP Preventive service planningPTF Program temporary fixPUT Product Update TapeSFS Selective Follow-on Service SMP/E System Modification Program/ExtendedSMP CSI SMP/E consolidate software inventoryUSERMOD User modification

Definition of TermsDefinition of Terms


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