Government of Canada Gouvernement du Canada
Governments Without BoundariesGovernments Without BoundariesServing Citizens in a Digital WorldServing Citizens in a Digital World
Presentation toPresentation to
e-Governance Task Forcee-Governance Task Force
June 6, 2001June 6, 2001Michelle d’AurayMichelle d’Auray
Chief Information OfficerChief Information Officer
Government of CanadaGovernment of Canada
2Government of Canada Gouvernement du Canada
Government Services in Canada -- an overview
The Government of Canada is a large and complex organization 126 federal departments and agencies responsible for over
1,600 programs and services
All levels provide services that touch the lives of Canadians on a daily basis, for example Federal -- Income Security, Business Services, Passports Provincial -- Health, Education, Permits (driver’s licence,
hunting & fishing) Municipal -- Water, Utilities, Libraries, Community Services
3Government of Canada Gouvernement du Canada
“The Government will continue to work toward putting its
services on-line by 2004, to better connect with citizens.”
Speech from the Throne
January 30, 2001
“This goal sends a clear signal that we mean to ... harness the
potential of the Internet.”
Prime Minister Jean Chrétien
February 2, 2001
The Government of Canada’s commitment...
…to smart government
4Government of Canada Gouvernement du Canada
Quality and Satisfaction
Quality and Satisfaction ImprovementService
In-Person Telephone Internet
AccessibilityAccessibility Service CanadaService Canada
EnablingPlatform
EnablingPlatform Government On-LineGovernment On-Line
Government On-Line supports...
…service delivery transformation across all channels
5Government of Canada Gouvernement du Canada
Government On-Line means...
…using technology for the benefit of all Canadians
Better service to Canadians -- anywhere, anytime
Giving Canadian businesses a competitive advantage
Supporting public service renewal
Positioning Canada as an innovative, on-line country
6Government of Canada Gouvernement du Canada
Government On-Line responds to...
63% of Canadians (84.5% of youth) recently used the Internet
Canada Information Office, January 2001
Statistics Canada, 2000 Canadians spend the most
time on-line in the world (5.1 hours per week)
PricewaterhouseCoopers, Fall 2000
69% of SMEs and almost 100% of larger enterprises use the Internet
CFIB, August 2000
Internet Use in Canada In the last three months, 44%
of Internet users visited a government web site
Canada Information Office, January 2001
72% of Canadians support the move to electronic government
Ekos, Fall 2000
87% believe greater use of Internet / e-mail will improve access to government information and services
Environics, January 2001
Government and Internet
…growing Internet use in Canada
7Government of Canada Gouvernement du Canada
We need to make it easier for Canadians...
Canadians must visit more than one level of government to get services on-line
69% say knowing where to start is the biggest challenge in getting government services
67% of Internet users say they should be able to apply for services from different levels of government through one website
78% believe that the Internet will have a positive impact on the coordination of services between levels of government
72% believe the Internet will give Canadians a greater say in decision-making
…to access services regardless of jurisdiction
8Government of Canada Gouvernement du Canada
Jurisdictions are at different stages of e-government...
Leadership Targets Governance Common infrastructure & standards Updated legislative and policy framework Communications & engagement Strategic investment
….but are all focused on common priorities
Key factors for success:
9Government of Canada Gouvernement du Canada
A corporate approach is essential...
Clear political and senior administrative accountabilities for government-wide targets
Corporate co-ordination of government action plan
Departmental leads assigned to develop government-wide business processes
Departmental GOL leads to deliver on departmental accountabilities
Common framework and metrics and centralized monitoring Consultation, collaboration and partnerships with key
stakeholders Timely, transparent, proactive communications
…to ensure success
10Government of Canada Gouvernement du Canada
A sound governance approach with clear accountabilities...
Committee of Ministers (Treasury Board) acts as the management board
Responsible Minister to appoint External Advisory Committee
Committee of department heads provides oversight function CIO co-ordinates government plans, provides common
framework & metrics and monitors progress Department heads accountable for delivering through
accountability accords (28 core departments) GOL leads to ensure horizontal approaches within
departments
…will ensure that GOL objectives are met
11Government of Canada Gouvernement du Canada
Governments across Canada...
…are moving toward e-government
12Government of Canada Gouvernement du Canada
How do we coordinate across jurisdictions?
Through forums like the Public Sector Chief Information Officer Council and the Public Sector Service Delivery Council, seize opportunities to work together across levels of government in Canada to: test innovative service delivery options build common solutions to key policy issues (security,
privacy) share experiences and best practices develop common measurement tool for service delivery
Establish joint websites to feature best practices and lessons learned
Participate in cross-jurisdictional / multi-sectoral events to foster collaboration
13Government of Canada Gouvernement du Canada
Common strategies across jurisdictions - information sharing
Connectedness
Electronic commerce
Critical mass of services on-line
Common business processes
Common IM/IT Infrastructure
Human resources
Public/private sector partnerships
14Government of Canada Gouvernement du Canada
Interjurisdictional GOL initiatives / pilots under way
Health Information Network Partnership between three levels of government, community
associations, health organizations
Canada-Ontario Business Registration Authentication Pilot to test public key infrastructure
Canada Customs and Revenue Agency Joint individual tax returns (with 9 provinces, 3 territories) Corporate income tax (2 provinces) Business registration (4 provinces)
15Government of Canada Gouvernement du Canada
Emerging GOL opportunities across Canadian jurisdictions
Common business processes (i.e. lost wallet, change of address, business registration, business start-up)
Information Management framework
Authentification framework (including technical interoperability)
Critical information and infrastructure protection
Common measurement tool for service standards and benchmarking on-line progress
Common tool kits (i.e. privacy impact assessment, best practices for ESD on shared web site)
On-line procurement (opportunities for shared service)
16Government of Canada Gouvernement du Canada
Emerging GOL opportunities internationally
Exchange of information and best practices
Interjurisdictional interoperability
Trilateral (Canada-US-Mexico)
PKI forum
Private sector (i.e. ITAC-ITAA)
North America as geographic basis for cross-border service initiatives
Government of Canada Gouvernement du Canada
Governments Without BoundariesGovernments Without BoundariesServing Citizens in a Digital WorldServing Citizens in a Digital World
Presentation to Presentation to
e-Governance Task Forcee-Governance Task Force
June 6, 2001June 6, 2001Michelle d’AurayMichelle d’Auray
Chief Information OfficerChief Information Officer
Government of CanadaGovernment of Canada
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