Government of CanadaGouvernement du Canada Governments Without Boundaries Serving Citizens in a...

Government of Canada Gouvernement du Canada

Governments Without BoundariesGovernments Without BoundariesServing Citizens in a Digital WorldServing Citizens in a Digital World

Presentation toPresentation to

e-Governance Task Forcee-Governance Task Force

June 6, 2001June 6, 2001Michelle d’AurayMichelle d’Auray

Chief Information OfficerChief Information Officer

Government of CanadaGovernment of Canada

2Government of Canada Gouvernement du Canada

Government Services in Canada -- an overview

The Government of Canada is a large and complex organization 126 federal departments and agencies responsible for over

1,600 programs and services

All levels provide services that touch the lives of Canadians on a daily basis, for example Federal -- Income Security, Business Services, Passports Provincial -- Health, Education, Permits (driver’s licence,

hunting & fishing) Municipal -- Water, Utilities, Libraries, Community Services


“The Government will continue to work toward putting its

services on-line by 2004, to better connect with citizens.”

Speech from the Throne

January 30, 2001

“This goal sends a clear signal that we mean to ... harness the

potential of the Internet.”

Prime Minister Jean Chrétien

February 2, 2001

The Government of Canada’s commitment...

…to smart government


Quality and Satisfaction

Quality and Satisfaction ImprovementService

In-Person Telephone Internet

AccessibilityAccessibility Service CanadaService Canada

EnablingPlatform

EnablingPlatform Government On-LineGovernment On-Line

Government On-Line supports...

…service delivery transformation across all channels


Government On-Line means...

…using technology for the benefit of all Canadians

Better service to Canadians -- anywhere, anytime

Giving Canadian businesses a competitive advantage

Supporting public service renewal

Positioning Canada as an innovative, on-line country


Government On-Line responds to...

63% of Canadians (84.5% of youth) recently used the Internet

Canada Information Office, January 2001

Statistics Canada, 2000 Canadians spend the most

time on-line in the world (5.1 hours per week)

PricewaterhouseCoopers, Fall 2000

69% of SMEs and almost 100% of larger enterprises use the Internet

CFIB, August 2000

Internet Use in Canada In the last three months, 44%

of Internet users visited a government web site

Canada Information Office, January 2001

72% of Canadians support the move to electronic government

Ekos, Fall 2000

87% believe greater use of Internet / e-mail will improve access to government information and services

Environics, January 2001

Government and Internet

…growing Internet use in Canada


We need to make it easier for Canadians...

Canadians must visit more than one level of government to get services on-line

69% say knowing where to start is the biggest challenge in getting government services

67% of Internet users say they should be able to apply for services from different levels of government through one website

78% believe that the Internet will have a positive impact on the coordination of services between levels of government

72% believe the Internet will give Canadians a greater say in decision-making

…to access services regardless of jurisdiction


Jurisdictions are at different stages of e-government...

Leadership Targets Governance Common infrastructure & standards Updated legislative and policy framework Communications & engagement Strategic investment

….but are all focused on common priorities

Key factors for success:


A corporate approach is essential...

Clear political and senior administrative accountabilities for government-wide targets

Corporate co-ordination of government action plan

Departmental leads assigned to develop government-wide business processes

Departmental GOL leads to deliver on departmental accountabilities

Common framework and metrics and centralized monitoring Consultation, collaboration and partnerships with key

stakeholders Timely, transparent, proactive communications

…to ensure success


A sound governance approach with clear accountabilities...

Committee of Ministers (Treasury Board) acts as the management board

Responsible Minister to appoint External Advisory Committee

Committee of department heads provides oversight function CIO co-ordinates government plans, provides common

framework & metrics and monitors progress Department heads accountable for delivering through

accountability accords (28 core departments) GOL leads to ensure horizontal approaches within

departments

…will ensure that GOL objectives are met


Governments across Canada...

…are moving toward e-government


How do we coordinate across jurisdictions?

Through forums like the Public Sector Chief Information Officer Council and the Public Sector Service Delivery Council, seize opportunities to work together across levels of government in Canada to: test innovative service delivery options build common solutions to key policy issues (security,

privacy) share experiences and best practices develop common measurement tool for service delivery

Establish joint websites to feature best practices and lessons learned

Participate in cross-jurisdictional / multi-sectoral events to foster collaboration


Common strategies across jurisdictions - information sharing

Connectedness

Electronic commerce

Critical mass of services on-line

Common business processes

Common IM/IT Infrastructure

Human resources

Public/private sector partnerships


Interjurisdictional GOL initiatives / pilots under way

Health Information Network Partnership between three levels of government, community

associations, health organizations

Canada-Ontario Business Registration Authentication Pilot to test public key infrastructure

Canada Customs and Revenue Agency Joint individual tax returns (with 9 provinces, 3 territories) Corporate income tax (2 provinces) Business registration (4 provinces)


Emerging GOL opportunities across Canadian jurisdictions

Common business processes (i.e. lost wallet, change of address, business registration, business start-up)

Information Management framework

Authentification framework (including technical interoperability)

Critical information and infrastructure protection

Common measurement tool for service standards and benchmarking on-line progress

Common tool kits (i.e. privacy impact assessment, best practices for ESD on shared web site)

On-line procurement (opportunities for shared service)


Emerging GOL opportunities internationally

Exchange of information and best practices

Interjurisdictional interoperability

Trilateral (Canada-US-Mexico)

PKI forum

Private sector (i.e. ITAC-ITAA)

North America as geographic basis for cross-border service initiatives

Government of Canada Gouvernement du Canada

Governments Without BoundariesGovernments Without BoundariesServing Citizens in a Digital WorldServing Citizens in a Digital World

Presentation to Presentation to

e-Governance Task Forcee-Governance Task Force

June 6, 2001June 6, 2001Michelle d’AurayMichelle d’Auray

Chief Information OfficerChief Information Officer

Government of CanadaGovernment of Canada

Government of CanadaGouvernement du Canada Governments Without Boundaries Serving Citizens in a...

Documents

Transcript of Government of CanadaGouvernement du Canada Governments Without Boundaries Serving Citizens in a...