Government Connect

Local Authorities Connecting to Common Infrastructure

GC Programme

•Programme Board• Chair – Steve Gallagher

• ODPM, eGU, eDT, Bolton DoF, SOCITM, IDeA, London Connects, BGOP

• Non-Exec – Cap Gemini

•Programme Team• Lead – Bolton MBC

• GC Register – Sedgemoor

• GC Exchange/Mail – Tameside

• GC Infrastructure – London Connects

•Programme Office• SRO, PM, TDA Mgr, Business Transformation Mgrs

• MarComms, Admin

• Inward & Outward

Programme Strategy• OGC MSP• Technical Design Authority

• Closed Group – Suppliers, Academic• Topic Related• eDT Test Labs

• Supplier Stakeholder Meetings• Business Design Authority• Common Infrastructure Board

• Steve Gallagher, Ged Fitzgerald

• Service Transformation Board• Steve Gallagher, Barry Quirk

• Regional Partnerships Focus• Pilots, Early Adopters, Knowledge Collection & Dissemination• 180 Registered, 100 Early Adopters

NWeGG

•Partnership Model•Collaboration with RCE

• Regional Infrastructure – Technical & Data/Information• Business Focussed – Service Layers• Procurement• Smart Cards

• Authentication• e transactions• Transport• e Money

•Real Opportunity • ICT Enabled Business Transformation

•Buy In - Register on Web Site

GC CORE

•GC Register

•GC Exchange

•GC Mail

__________________

•GC Report

•GC Smart

GC Plus

GC Pay

GC Alerts

GC Other

Affordability / Investment Decision

£’s

Risk avoidance

Cost avoidance£’s£’s

££££

Cash efficiencies

Customer servicebenefits Fraud reduction

Types ofbenefit

Risk reduction

Planning andperformance

Cost Avoidance Benefits

• “Build once and use many times”• Planning time• Capital investment

• Lifecycle cost – governance and management

• Procurement and implementation costs

• Updating / future proofing•Cost of building a solution for authentication

£50 - £250,000• Multiplied by the numbers of solutions that will NOT have to be developed 10 - 200

Cashable efficiencies

• Migrating costs to cheaper channels

• Standard-process efficiencies• Across Local Authorities• Across Local Authority and other public sector bodies

• Non-standard processes

• Information management and single verifications

• Streamlining management reporting

Cashable efficiencies - calculations

• Capacity versus cash saving

• Cheaper channels• T-scheme 1 – 3 only• 17 million customers use the Internet• 40% want and would use on-line services• Cost of on-line versus face-to-face

• Web - 12p• Telephone - £2• Face-to-face £9

• Management reporting• Number of central government returns• Amount of time to populate the average return• Automated return – rather than official signature

Cashable efficiencies – calculations 2

• Standard processes

• 2.4 million cross-agency transactions for benefits and children processes alone – for all London Boroughs

• 40% of entire cost of legal commission is in data entry and checks

• Time saving against face-to-face and telephone contacts – 5 minutes to 30 minutes

• Take-up by citizens and authorities and agencies – assume 50%

Customer Service Benefits

• Consistent service across all channels

• Increased points of access

• Proactive service delivery - citizen and economy “well-being”

• Single log-on for all services and agencies

• Speedier service delivery

• Services and preferences can be customised

Risk Reduction and Avoidance

• Reduced risk of “unauthorised access”

• Reduced risk of information and intelligence being “missed”• Across authorities• Across agencies

• Information sharing rather than consolidation more clearly aligned to DPA – customer authorised

Risk Reduction and Avoidance - calculation

• Reduced premiums?

• How many “high profile cases” have there been per annum?

• What has been the cost of the average in terms of investigation and fallout?

• By what percentage has the risk reduced?

• Reduction in any “compensation?”

Planning and performance

• Identification of actual demand patterns and service trends

• Better targeting of future service delivery (reduced cost or increased capacity)

Fraud

• Single authentication will form valuable building block

Benefits – programme stages

Customer Service

Cost avoidance

Efficiencies

Planning & performance

Fraud

Risk

Planning Development Delivery Implementation Exploitation

Benefits – product sets

Customer Service

Cost avoidance

Efficiencies

Planning & performance

Fraud

Risk

GC register GC exchange GC email

In Progress

• Calculate the Full Business Case• Costs• Benefits

• Develop an investment case for each level of authority

• Develop an investment model for other government agencies

•DFES – ISA, ICS, Youth Opportunities•DWP – RATS Replacement•ODPM – SEU, Housing, PLUS•NHS •Home Office•DVLA•CSIA

GC Report

•Returns

•xml data schema’s

•Stored Locally (somewhere)

•Central Process

•Collects data and routes to Gov Department

•ODPM Mandate

•Other departments – Common Infrastructure Board, Service Transformation Board

Gc Smart

•Common Schema•Pre built into SmartConnect Software• Integration with CRM•Citizen Account Token – Level 1-3

• Finance Sector

• Interoperable Infrastructure• Policy Implementation

•PKI Issuance• Registration Process – All LA’s• Issuance through Gateway• Bridges with NHS, Others, Europe, International?

•Settlement & Clearance

Common Accounts

Citizen Account• schema defined – standards consultation process underway

Employee Account• structure definition stage

Business Account• data structure defined – schema being developed

Property Account• data structure defined – schema being developed

Community Group Account• data structure being defined

GC-Register Conceptual Design

Levels of Authentication 

Authentication Level Achieved

 

Minimum Registration and Enrolment Level

Minimum Credentials Level

T0 – Anonymous, Useful for Personalisation

 

Registered Only Username / Password

T1 – Low Level of confidence

 

Shared Secret(s) exchanged Remotely

Username / Password

T2 – High level of Confidence

 

Face 2 face exchange of documents.

Digital Certificate and a PIN

T3 – High level of Certainty Biometrics supported by a face 2 face exchange of documents

Digital Certificate and Biometric

 

GC Register• ‘White Label’ web solution – pilot level 0 & 1 • Built by DTI for businesses• Uses gateway authentication • Each local authority brands their own style sheet• Single - standard privacy statement• Organisation registration/accreditation• Cleanse all CRM client index data• Send file of data to GC Register• Data structure to be defined

• typically CRM ID, name, UPRN (Address), DOB, contact details plus known facts (existing relationship)

• Write to customers inviting them to register• Put the link on the web site

REGISTER HERESign On Here

Citizen Account & GC Register

Ask - Is the Person Registering as a CitizenBusinessCommunity Group

Assume Citizen

Citizen Account & GC Register

• Enter Name, Post Code House Number>if found•ask for known fact

•E.g. CRM ID, Council Tax Number etc.>if not found then explain manual process (Get On Client Index at LA)•Possibility of linking up with finance sector known fact bank account number•If verified

•issue Unique ID – Password•notification passed back to LA for xRef to CRM ID

Citizen Account & GC Register

• customer choice•enrol for individual services from LA•enrol for all services that are available at the T0 and T1 level at one go

•they now have a customer account for on-line services•customers can volunteer information to support personalisation•forms can be pre-populated•alerts and messages can be sent •transaction history viewed•as services are added - more value to customer

Citizen Account & GC Register

Level 2 & 3

• Verification will require a face 2 face examination, following an auditable process at LA.•The proposed ‘affordable public sector PKI’ will be at the heart of the token issued as a credential•The T2,T3 solution will support local authority Smart Cards, enabling the private key to be placed on a smart card in a secure manner, as it is issued•If the gateway is to be the secure token service, then it must have at least a copy of the public key•A citizen with an existing T0 or T1 registration, will be able to lift that registration to T2 or T3

Employee Account & GC Exchange

• Structured data within employee account• Schema definition• Roles and responsibilities• Linked to ESD toolkit processes• Each LGSL item risk assessed• Each role risk assessed• Each employee authenticated to a trust level• Part of organisational accreditation process• Authentication credentials passed with messages• Partner organisations can verify identity • Trusted access to data and information of a known citizen, business, property, location• Reduced re-keying, joined up information, interaction history

Employee Account & GC Exchange

• Secure messaging infrastructure• Routing and transformation of data schemas• Authenticated employees with roles and responsibilities defined• Joint working schemas defined in toolkit and risk assessed• Standard adapters to back office systems• Risk free development for system suppliers• End to end transactions• Passing data sets as citizens move around• Employee directories, grouped roles

Infrastructure

• When everyone connected• Policy implementation• Settlement and clearance• Modernisation• Interoperability• Access services anywhere, anytime, anyhow• Eligibility• Personalisation

Government Connect - Summary

• Secure messaging infrastructure• Authenticated citizens, employees, businesses, community groups• Secure email• Standards• Accreditation processes• Community of trust• Long term governance and sustainability• Everyone can join in• Realisation of benefits/efficiencies across the public sector