FLORENCE SMITH - Appraisal – 09/03/2016

Employment start date: 13/06/2016

Habitat (concession within Homebase) Truro branch

I have employed Florence at the same time I started my job at Habitat and I feel we

have learn to be “Habitat” together. I am very proud of how far she has gone and

how much she has grown: she has been a real asset for the team.

BEHAVIORAL Team player: Florence has often volunteered for overtime paid and not paid and

she has never said no when asked to cover another member of staff. From

September 2015 to November 2015 Truro was left with 2 members of staff and

me. We couldn’t have achieved all we had achieved without her covering so many

hours and being so flexible. VERY GOOD

Motivation: Florence is self-driven and self-motivated at all time and leads by

example the rest of the team. OUTSTANDING

Feedback: Florence has showed she is able to accept constructive criticism and

give feedback to other members of the team. She sometimes takes it personal, but

I believe is more out of passion about the job rather than not being able to accept

feedback. GOOD

Ownership and pride: I am confident leaving Florence on her own knowing she

would be able to deal with any situation that could arise or to call the right people

for help. She is proud of her job and she has showed this in more than one

occasion in or out of work. OUTSTANDING

OPERATIONAL

Customer service: Florence has been recognised for her excellent customer

service in numerous occasions. VERY GOOD

Training: Florence is on top of Open door training and she takes care of her own

product knowledge. VERY GOOD

Products and company knowledge: Florence has showed in many occasions that

she knows the brand, the company and the products by heart. She shows interest

in learning new things and often it’s her who cascade the information to the rest of

the team. OUTSTANDING

Extra mile: Florence has taken over the VM role and worked way and beyond her

contracted hours or level of service. OUTSTANDING

Appraisal completed by Veronica Jarritt, (maternity cover) manager at Habitat Truro concession

Score Score

Team Player Very good Customer service Very good

Motivation Outstanding Training Very good

Feedback GoodProducts/ company knowledge Outstanding

Ownership and pride Outstanding Extra mile Outstanding

Total VERY GOOD Total VERY GOOD

Overall

VERY GOOD