You get one shot with people Learn what not to do
You want to own the test phase People come during tune
This is a fucking startup
What does success look like? Don’t set a goal that can only be achieved under optimal conditions
Provide a roadmap for the future One big game of telephone
Make positive changes Anchor and adjust
Always easier to add than to take away Underpromise, Overdeliver
The Challenger Sale You are an expert at X
The customer is an expert at Y You actually do know better than them
Incredible feedback Would you buy this for a penny?
How do you know when you’re ready?
Working business model Repeatable process
Peer-to-peer learning Bond from day 1
A players know A players You’re only as fast as your slowest runner
Referrals are more likely to have success The bar is set now
Your time is valuable When you start to have doubts, they’re no longer doubts
Rip off the band-aid
Iterative process 14 great ideas, 1 bad one
Always Be Coaching Actionable, specific feedback
Make every mistake once Learn, Apply
Your culture is an extension of yourself Talking about work is OK!
Homogeneity can be a strength People like people like themselves
PMA – The Happiness Advantage Lead, don’t manage