1. .
1.
2.
3.
(1. .)
(1. .)
( ! Convergence Magic- 1 -)
( ! Convergence Magic- 2 -)
( ! Convergence Magic- 2 -)
1.
. , . . .
1) 4 . .
2)
: , , , IMF
(, )
: 2008 ,
: 20
3)
BRICs (Brazil) (Russia) (India) (China)
MAVINS (Mexico) (Australia) (Vietnam)
(Indonesia) (Nigeria) (South Africa)
4) : , , , , ,
5) Next social revolution
. . 2000 2019 , 65 14 % .
1.
? ? .
1)
1950 1 GDP I960 . 1970 1980 , 86 , 88 . 1990 IMF .
2)
(1) . ?
:
-
. 3% .
.
, .
.
(2)
: .
.
: () . . . . . (individual)' () . .
(3)
* 7
1)
2)
3)
4)
5)
6)
7)
]
:
, , , , , , , . .
(4)
, . . , .
, . .
3)
. ( ) . . . . . . , .
. . . , km , :
(Lester Thurow) 2005 .
2.
1)
: .
CD-ROM . CD-ROM (myopia) (cognitive blindness) .
: (product itself) .
(problem solution) . , . , .
2) AOL TimeWarner
AOL . M&A AOL . AOL(America On Line) . , , CNN, TV HBO, , , . 1/4 . AOL . . ,
(mass),
, 100% .
3)
2. .
1.
2.
(2. .)
(2. .)
3.
( ! Convergence Magic- 1 -)
( ! Convergence Magic- 2 -)
( ! Convergence Magic- 2 -)
1.
TV (convergence) . , (convergence) , , .
. IT BT(Bio Technology) , IT CT(Culture Technology) . .
(, ), (, ), (, ), (, ), (, ). . , .
. . , '' . (convergence) . () . , , . .
2004 , 5 : (, ), (, ), (, ), (, ), (, ) 5.
1.
1)
(1) : + (, , , , )
(2) : + (, , , , )
(3) : + (, , ) (mailing)
(4) : + (, , , )
(5) : + ( , , , )
(6) : + ( , , , ,
, , , )
(7) : + (, , )
(8) : + (, )
(9) : +
(10) : , + ( , , , )
2)
2009 , , , , .
3)
(,Consilience) . , . , . MIT , , (ETC : Entertainment Technology Center) SOS .
4)
. ? . PD . .
1)
(1) .
NO. , . . . (convergence)) , , , .
(2) M&A .
NO. M&A . , . , () .
2)
, (value chain) . . 2009 , , , .
3) ?
. , , .
4)
(convergence)
(1) .
: . (device)
(media) . , , . . . MP3 , PC .
IBM 80-90 IBM
(computer maker) (solution provider) .
: IT .
IT IT .
(2) .
. .
-
(3) .
1: , , .
2:
,.
3:
.
3. .
1.
2.
3. )
(3. .)
(3. .)
( ! Convergence Magic- 1 -)
( ! Convergence Magic- 2 -)
( ! Convergence Magic- 2 -)
. . , . , . , . , , .
1)
(Coca-Cola) ' ' , . 10 , 470 .
10 470
. .
-
, , , .
. 1998 , 2001 . 2005 .
2) GE
1, 2
. GE . 10% .
1,2 .
- GE
3) Marketing Myopia
, . .
.
.
.
.
.
.
.
.
.
.
R&D .
.
4)
(tunnel vision) (radar screen vision) .
-
1.
, ,
. . , (Stewart Wells) . .
. , , .
.
.
- Stuart Wells
AT&T ? . .
. , , .
? (Google). . .
1) AOL
AOL . , . , . , , , . .
-
.
AOL ISP(Internet Service Provider) & .
2) IBM
IBM . , EDS .
-
. , . . . . .
2. ()
(competing) '''' com petere competere . ' (competent)' '(competency)' . .
() , , , , , . , ===== . .
- C.K
()
, , , , . .
. , .
, . . , .
4. .
1.
2.
3.
(4. .)
(4. .)
( ! Convergence Magic- 1 -)
( ! Convergence Magic- 2 -)
( ! Convergence Magic- 2 -)
1.
1)
, , (mass production) . / (mass distribution) , /// (mass communication) . , . , , 3 . .
2)
(1) (MASS)
(MASS PRODUCTION)
(MASS DISTRIBUTION)
(MASS COMMUNICATION)
(2)
( ) :
: MASS , ,
:
(3)
: MASS , , (Accounting) (Capital)
: : : ()
1.
1) (production era)
, . (scientific management) .
^ (scientific management)
Adam Smith :
F.W.Taylor(1856~1915)
F.B.Gilbreth
H.Ford
2) (sales era)
: (, ), /
(technology)
/ (SALES)
3) (marketing era)
. (structure) (value) . , . , (market) , . .
4)
1. after production , before production.
2. push, pull.
3. , .
(1)
PRODUCTION
SALES
MARKETING
-
Machine
/
/
Money
(VALUE)
Man
(2)
()
AFTER PRODUCTION
BEFORE PRODUCTION
PUSH
PULL
DOING
BEING
2.
1)
: Everywhere, ,
:
: anybody, any time, anywhere
:
2) (Power Shift)
(1)
:
. .
: .
, .
: .
. , , , . . . , . .
- : . , . , . .
(2)
: (, , )
: 2003 17~39 1,600
: , ,
(Participation) (Passion) (Potential Power) (Paradigm shifter)
P : (challenge), (human network), (individual),
(experience), (fun/feel)
: P ,
.
3) () . , , . ' ( Smart Mob)' . 1988 , everywhere , .
, . .
, . () , .
() . , () .
4)
Old
New
()
( )
( )
5. .
1.
2.
(5. .)
(5. .)
3. .
( ! Convergence Magic- 1 -)
( ! Convergence Magic- 2 -)
( ! Convergence Magic- 2 -)
1.
1)
. , . , .
, , . , - (gap) - , , , , , . , (segmentation) .
2) STP
Segmentation
Targeting
Positioning
3)
Mass marketSegmentedIndividualized
marketmarket
. . , .
/ , , , ,
.
(segmentation) , : , ,
. ? .
4)
Old
New
market-place
not only market-place, but market-space
&
anytime, anywhere
(cluster)
= (anybody)
2.
1) (value chain)?
/ , ,
2)
. . , (media)
(1)
(2)
: 5 ,
, ? .
& :
. . .
: ,
.
(3)
? .
, . ,
.
-
3. .
1) - KOGI
KOGI
KOGI 6
KOGI
2) SNS(Social Network Service)
1 , 1 ,
,
: , , , : KOGI// , ( ),
3) (nomad)
,
:
5 , , , , . , .
4)
/ , , .
.
, . .
-
6 .
1. .
2. .
3. .
(6. .)
(6. .)
( ! Convergence Magic- 1 -)
( ! Convergence Magic- 2 -)
( ! Convergence Magic- 2 -)
1. .
1) .
. / . , .
. . , () () . .
2)
( ), , (convergence) ( ) . , , .
3) .
. :
- Phillip Evans & Thomas S. Wurster
2. .
, . .
1) TGIF
- Me Too TGIF(Twitter, Google, iPhone, facebook)
- .
?
?
(company think)
(customer think)
- . . ' ' .
1. , .
2. (I am a market) .
3. () .
, .
2)
?
?
?
, (skunk works)
3. .
1)
, . . . . , , , , .
-
2)
(associating)
(questioning)
(experimenting)
(networking)
(observing)
3)
, .
.
.
.
.
.
.
.
.
.
.
.
R&D .
.
.
7. .
1.
2.
(7. .)
(7. .)
3. .
( ! Convergence Magic- 1 -)
( ! Convergence Magic- 2 -)
( ! Convergence Magic- 2 -)
1.
1) ?
? .
. . , . , . .
/ . - , , , .
.
() () , - .
(AS) . , , , , , .
2) (tangible product)
: , , , ,
: .
3) (augmented product)
: , , , ,
, , , ,
4) (core product)
.
(1)
. . , . (Starbucks experience)' . :
-
(2)
. .
. , . . . .
1.
1) (PRODUCT)
efficiency
quality
STP
.
/
.
.
2)
. . . .
,
. .
. , .
.
, , . . .
- . .
-
3) . , .
1.
2.
3.
* : /( )
+ + +
+ (, )
. , .
2. .
1) FC
. , FC . , .
2) IBM
90 IBM . , PC (convergence) . maker' solution provider' .
3)
. , . , .
4)
D, 20% , . , .
5)
(platform)' . CPU, , . . PC , . 2003 :
-
6)
. . , , (solution provider) .
( ) , . (RISA) .
-
' 3 (three levels of product)' , 3 (core product), (tangible product), (augmented product).
7)
product maker & seller
solution provider
()
company think
customer think
8) -
value added
value converged
(interaction)
8. .
1.
2.
(8. .)
(8. .)
3. .
( ! Convergence Magic- 1 -)
( ! Convergence Magic- 2 -)
( ! Convergence Magic- 2 -)
1.
1)
, (novelty), (control), (speed) , . (underlying product) , , .
(1) (novelty) :
(2) (control) :
(3) (speed) :
3 (convergence), (interaction), (fitting). (segmentation) STP .
1.
1)
.
.
, .
.
.
.
.
.
2) -
.
.
. . .
1. .
2. .
3. .
2. .
1)
(container) (contents) . , :
, : , , .
2) &
. , , , , , . , , . . , , , , 5 .
Before
After
/
, ,
9. .
1.
2. (fun & feel)
(9. .)
(9. .)
3. (story-telling)
( ! Convergence Magic- 1 -)
( ! Convergence Magic- 2 -)
( ! Convergence Magic- 2 -)
1.
1)
, , , ,
: , KT&G , /
2) =
? : (AI : Activity, Interest, Opinion)
(shared value)
(1)
(2)
.( )
.
.
.(genius bar)
(no counter)
(3) 3
(4) :
(5) :
.
(6)
(7) :
1. (fun & feel)
1)
- (homo ludens, )'
, .
2)
+ (fun)
.
.
3) Jukari fit-to-fly
: DNA .
. .
: .
.
.
4)
. , . , . . .
. . , , .
5) (experiential marketing)
(sense), (feel), (think), (action), (relation) 5
.
2. (story-telling)
1) .
: , ,
,
:
. . . . .
2) (storytelling feature)
(storytelling feature) .
:
-
3)
. , , , . KOREA .
. , . , .
4)
. . . , , .
5) .
(convergence) . (brand story) .
6)
(myth). , , . .
. . . ?
. . (aura) .
7)
(NIKE) , .
8)
. , .
P&G (Dove) real beauty' . . . .
9)
(Bur_j Al Arab)
Palm Island
The world
10. .
1. ?
2.
(10. .)
(10. .)
3. (CRM)
( ! Convergence Magic- 1 -)
( ! Convergence Magic- 4 -)
( ! Convergence Magic- 4 -)
1. ?
1) ?
, .
2)
3)
(leverage effect)
.
* .
* .
* .
2.
1)
2001 . 2004 , TV, , , 2007 . , , I . 10 2.0 .
2) :
, . , :
- D.F.
, (leverage effect) .
(1) Medtronic virtual office visit , . , , .
: , , , , , ,
(3)
, , , , TV, , G
, , , , . :
-
(4)
, , , , , , .
(5)
, .
3. (CRM)
1) CRM Customer Relations Management
: ,
, ,
DB marketing, Individual One-to-One marketing
CRM ,,
, , .
(CRM)
1. 1:1 .
2. .
3. SNS .
2) CRM
1 1,000 .
6
. :
.
. :
.
CS
CRM
,
- SNS .
^ SNS(Social Network Service)
() ()
, 1 , 1
11. .
1. .
2.
(11. .)
(11. .)
3.
( ! Convergence Magic- 1 -)
( ! Convergence Magic- 5 -)
( ! Convergence Magic- 5 -)
1. .
1) . -
, ?
: , ,
. .
.
-
1. .
2. .
3. .
. . . .
2) .
. 10 . .
, . . . . ? .
-
3) .
. . . .
.
-
4) ,
(Imagineer = imagine + engineer)
: , , , ,
, . , (imagineer : imagination +engineer), .
(qualitative research) : (FGI : Focus Group Interview), (In-depth Interview),
1.
1) (Carl. G. Jung)
(collective unconscious) . , , , . , .
, . . . , (proto-type) // .
2) vs
(needs) (wants) . , . / (collective unconsciousness) .
(1)
70 . . . 80 . . . ,
.
, 1 . ? . .
(2)
10 . (needs & wants) . , . SK (011), (017), (018) . . , KTF(016), LG(019) , .
. . .
3) /
vs
vs
vs
vs
vs
vs
2.
.
, , . , . , . .
1) !
.
Push pull .
2) !
+ =
, , :
:
-
3) !
(qualitative research) .(read between the lines)
(quantitative research) .
. . .
, . , . . . :
12. .
1. 2.0
2.
(12. .)
(12. .)
3.
( ! Convergence Magic- 1 -)
( ! Convergence Magic- 5 -)
( ! Convergence Magic- 5 -)
1. 2.0
1) / (object) . / (alliance) . (prosumer)' .
, . .
. , , .
1.0 2.0 , , , 1.0 2.0 .
2.0 , , 2.0
2)
(1)
Web 1.0
Web 2.0
=
(portal)
(platform)
- (Long-tail) :
20/80 . 20% 80% .
(2)
Web 1.0
Web 2.0
(Wikipedia)
(3)
2.
1) .
. , . (co-creating) . .
. , .
. :
, (wiki-nomics).
-
(1) : DIY(Do It Yourself)
(2)
(3) : (Page Rank)
-
,
(4) facebook
(5) K
(6)
, , , , , . . , :
-
3.
1)
1.0
,
(NASA)
2.0
( )
3.0
, ,
P&G
2) : (Ad Sense)
,
14. .
1.
2.
(13. .)
(13. .)
3.
( ! Convergence Magic- 1 -)
( ! Convergence Magic- 6 -)
( ! Convergence Magic- 6 -)
1.
1)
. . . . , . , .
1 . . . . . 2.0 .
, .
2)
. (community) . , . SNS ?
. . . . 1 . , (We the Media) .
, , , .
. . . 2 . .
, , 3 . .
-
(blogger) . . . . . ?
. . . .
. , , , CF .
3)
(1) .
, , , .
(2) .
, , , , . , , , , .
2.
1) .
(innovation) . .
, , . . :
-
.
. , .
,
2) .
. , .
3) .
4P . 4P (Product) , (Price) , (Place) , (Promotion) . , . ...
(maven), (earlyadopter) ,
:
-
4) 1.0 vs 2.0
3.
1) .
. . . (CokePlay.com) . . .
. . .
2) .
. . , .
. . . .
3)
^
1) . ( )
2) . ()
3) . ( )
4) . ()
5) . ()
6) . ()
7) . ( )
8) . ()
9) . ()
10) . ()
. , , , (blog) weB + LOG .
1. .
2. .
3. .
14. .
1.
2. 1:1
3.
(14. .)
(14. .)
( ! Convergence Magic- 1 -)
( ! Convergence Magic- 5 -)
( ! Convergence Magic- 5 -)
1.
. . . . DB , . (fitting) DB .
, . , , .
1) STP
2) (holistic marketing)
holos , (whole), (health), (healing), (holy) .
(touch point) . (touch) PR, IT . .
2. 1:1
1) vs . 10-20 , . , , . . . . . , . . , . . . . , (integration) .
(IT) . , . , .
2) 1:1
DB
SNS
Diesel cam
3.
1) - UPS
. . . . :
, , .
-
. , . .
. .
2) (personalized medicine)
3)
PB .
-
4)
.
.
.
5)
(Vertical Plus)' .
6)
, , . , . , .
7)
(r'Ch)
. TV . , . (rich) (reach) . . .
? . . ? . . (reach) (rich) . .
, .
RFM , R Recency ? F Frequency ? M Monetary ? .
15. , .
1.
2. .
(15. , .)
(15. , .)
3. .
( ! Convergence Magic- 1 -)
( ! Convergence Magic- 6 -)
( ! Convergence Magic- 6 -)
1.
1) PROMOTION MIX
(advertising) ,
P. R.(Public Relations) :
S. P.(Sales Promotion) : ,
(personal selling) :
, PR, SP, (personal selling) 4 .
^ IMC(Integrated Marketing Communication)
2)
. , , , , / (mass communication) . (face-to-face communition) . , , .
, . , 80 90 . , 70-80 , 80 . 94 1 . , . 80 90 , .
, IMF 2000 ,
. .
, , , .
3)
(1)
/
(2)
, . . :
-
2. .
1) .
TV, , , , ,
+
, , SNS,
(GPR, CPP)
, . . , CRM .
, :
-
2) .
TV . , , (advergame) .
-
3) Branded Entertainment
,
(media) . TV, , , , SNS .
, . . , (container) (contents) , .
. , , . / .
- .
3. .
1) .
(1) Exider
2002 Exider' . . , , . . . , , , , , , , . , , , () . .
(2) Haier
Exider
, ,
2) .
'' , .
-
3) .
. ., . . (factor) . , .
. . , . . . . .
. ,
. (news value) . (waterfall effect) .
(Branded Entertainment) .
13. .
1. ?
2.
(16. .)
(16. .)
3.
( ! Convergence Magic- 1 -)
( ! Convergence Magic- 5 -)
( ! Convergence Magic- 5 -)
1. ?
1)
. , .
18 , . :
-
3 (sign), (simplifier), (identifier).
2)
SIGN , ,
SIMPLIFIER
IDENTIFIER B.I
(1)
. . . :
- Larry Light
(2)
:
>
M&A , ,
3)
Old
New
- (
-
)
brand concept & image
-
(definition of the product)
- Brand ^ Product ( ^)
, . . CI . CI , . . , , , , . , .
-
2.
1) (Brand Acquisition)
B.I. , , , , , . . . .
. .
2) (brand fortification)
: , ,
, ,
, , : Brand Index Survey
long-run brand
3) (Brand Extention)
60, 70 , 80 (brand acquisition) 90 (brand extension)
,
(elasticity) :
- John Loden
. .
, . . , (image transfer) .
, (proximity) (similarity) , , .
3.
1) 1 & 2 , , , , , , . , . , . .
. :
- P.B.Evans & T.S.Wurster
, . . , . . , .
N .
-
2) 3
3 , , . , . . . , inside-out outside-in , . . .
, (Brand Extention).
. .
- &
17. .
1.
2.
(17. .)
(17. .)
3. .
( ! Convergence Magic- 1 -)
( ! Convergence Magic- 5 -)
( ! Convergence Magic- 5 -)
1.
1)
- : , simple
. :
-
2)
one page proposal . . . :
- one page proposal
. .
one page proposal , , , . .
, .
2.
1) GE
1980 (GE) ( GE) . . . GE , , . . .
.
.
, . (design) 'de' ' , ' , sein ', ' . .
2) (jam study)
.
-
3)
: . -. .
: .
.
. . , .
, .
. . .
-
4) (Flip)
30
, (jam study).
4
, .
, .
, .
, .
3. .
1)
. . (simplifier), . , simple & easy .
.
8 (database) 3 : . . , . , . . google' .
2) (Avis)
(Avis) No.2 . 70 (Hertz) 1, 2 . 2 = . , (mind share) .
. () . No.2 .
No.2 . We are No.2. So we try harder." , (positioning) .
3) seven-up
.
4) In a word
:
:
:
:
1,000
(magical and revolutionary)
5)
IBM 20 . IBM . . .
-
6)
3
, .
, . .
.
.
.
, .
4
- 1.
- 2.
- 3.
- 4.
.
18. .
1. .
2. .
(18. .)
(18. .)
3. .
( ! Convergence Magic- 1 -)
( ! Convergence Magic- 8 -)
( ! Convergence Magic- 8 -)
1. .
1)
1960~70 2 , 2 . 70 . .
d
New
-
() / TQC
BPR
2) (groupthink) !
(Groupthink) , .
1972 (Irving Janis) '' , .
, . , . , , , .
(1) F. ? .
F. . . .
1961 1500 . , .
, . 100 . 5000 .
. , . . . , . . . . .
NASA
1986 NASA . 24 NASA , . NASA (-ring) .
*
1) .
2) .
3) (skunk work) .
4) .
5) (them and us)' .
6) .
7) .
8) .
3) .
. . , ! , . 4 ? . ? . . . . . . . . .
. . . . .
-
.
4) .
(1) ( )
. . . , . . . . .
(2) ()
, , , 16,000 .
- 1994
. . . . .
-
. .
-
2. .
1) .
(James Stockdale) 65 73 .
, , , , , .
. , . 73, .
1972 , (group think). , NASA .
2) 3 :
:simple/easyfunny
: ./.
: .
3) .
- :
4) .
, .
.
. CEO . .
. , .
.
. .
. GE 20 . , .
, .
.
- .
1. , .
2. .
3. .
5) .
4,000km 10 . 400km , - . .
. . 12-13 . , . , .
. , .
6)
7) . ..
1. .
2. .
3. simple & easy & funny' .
3. .
1) COMPAQ vs DELL
COMPAQ Tandem( ) DEC 6 IBM . .
(Michael Dell). .
COMPAQ 2001 COMPAQ PC .
DELL . DELL , , .
2) 4E
(Evergy) .
(Energize)
.
(Edge) ,
. .
(Execute) .
4E , Energy(), Energize(), Edge(), Execution() .
3)
! . ! .
^ ?
?
3 . ?
?
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1 ?
/// ?
3 ?
?
, ?
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