ContentsOUR PHILOSOPHY
OUR HISTORY
KEY FACTS ABOUT PRUDENTIAL
OUR JOURNEY
PAMB MANAGEMENT TEAM
OUR VISION
OUR MISSION
PRODUCT OFFERINGS
PRUDENTIAL OFFICES
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prudentialCorporate Profile
oUr
pHilosopHYEVERYTHING BEGINS
WitH listeninG…That is why at Prudential, we have made listening to our customers
the cornerstone of our business. By paying close attention to their
needs and concerns, we are able to gain a deeper understanding into
their individual hopes and plans for the future, and help them make
good, informed financial decisions as they journey through different
life stages. Every financial solution that we provide - whether it is
retirement, protection, education savings or wealth management,
has been a direct result of this commitment.
As your preferred insurer, we promise we will continue to listen and
understand, while working hard to make sure that you get the most
out of your investments. This is our commitment to you.
listeninG is a
poWerfUl tHinG.
WHen soMeone
listens to YoU,
BriDGes are BUilt,
CHasMs are CrosseD,
anD MeaninGfUl
anD lastinG
relationsHips are
forGeD.
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prudentialCorporate Profile
oUr
HistorYIT BEGAN wITH
prUDential plCwith a history that dates back to 1848, Prudential
PLC has provided financial and insurance services
for over 160 years. Now, with more than 26
million customers worldwide and 351 billion
pounds under management, Prudential has
become one of the world’s leading financial
services groups. Prudential PLC’s presence in Asia
extends across 13 markets and is currently the
region’s leading European-based life insurer in
terms of market coverage.
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prudentialCorporate Profile
oUr HistorY
CARING FOR
MalaYsiaPrudential Assurance Malaysia Bhd (PAMB) was founded in Malaysia in 1924 to
capture the blossoming insurance market at the time. Throughout the years, it has
undergone significant growth and transformation to now, becoming a leading insurer
today. with 41 branches nationwide, more than 1,300 employees, coupled with
13,000 professional wealth planners and agents, PAMB provides for the savings,
protection, investment and retirement needs of Malaysians with a comprehensive
range of financial solutions spanning life and general insurance, unit trusts, and
Takaful products.
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MANAGING YOUR
investMentsEastspring invEstmEnts
Incorporated in Malaysia in 2000 as Prudential Fund Management
Berhad, the award-winning Eastspring Investments Berhad is
Asia’s largest onshore mutual fund manager with operations in 11
markets and about US$ 86 billion in assets under management.*
It draws on its world class investment expertise to offer a
comprehensive range of unit trust funds, Shariah-compliant unit
trust funds and customized portfolio mandates for investment
in equities, fixed income and ETFs for individuals, corporations,
institutions and government-linked organisations.
oUr HistorY
a member of prudential pLC (UK)
* As at 31 March 2012
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prudentialCorporate Profile
oUr HistorY
Eastspring aL-Wara’ invEstmEnts BErhad
Eastspring Al-wara’ Investments Berhad (formerly known as
Prudential Al-wara’ Asset Management Berhad) was established in
December 2009 as the regional Shariah asset management hub of
Eastspring Investments. working in close synergy with Eastspring
Investments Berhad, the Company has an oversight function on
the management of nearly US$ 780 million in retail, private and
insurance-linked Shariah mandates 2 across a spectrum of Shariah
compliant assets, in local and regional equity, money market and
sukuk.
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oUr HistorY
LOOKING AFTER YOUR
takafUl neeDsPrudential PLC’s partnership with Bank Simpanan Nasional gave rise
to Prudential BSN Takaful Bhd (PruBSN). This synergy provided the
catalyst for Prudential to enter into the lucrative Takaful markets.
Since early 2006, PruBSN has been a leader in providing innovative
and dynamic Takaful solutions to the Malaysian public. with strong
brand presence and innovative financial solutions, PruBSN now has
some 322,600 customers, 2,000 direct agents and 9,060 agents
of sister company Prudential Assurance Malaysia Berhad (PAMB)
and various bank partners. In 2011, PruBSN recorded New Business
Annualised Contribution Equivalent (ACE) of RM231m, making it
the Number 1 Takaful Operator in Malaysia with a market
share of 29%.
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prudentialCorporate Profile
keY faCts aBoUt
prUDential• Established since 1924 – in Malaysia for 88 years
• Unparalleled as a universal insurance provider, offering
Conventional Life Insurance, Takaful, and General Insurance
across multiple distribution channels
• Product pioneer and innovator, with many “first-to-market”
products such as investment-linked insurance, medical / health
plans
• First life insurer in Malaysia to cross rM1 billion in new
business sales (inclusive of Takaful) in 2010
• Achieved RM1.107 billion in 2011, up 8% from 2010
• Today we have:
• Almost 1,300 staff and over 13,000 agents
• Over 1 million customers
• 41 branches nationwide
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keY faCts aBoUt prUDential
indonesia23% of total apE
hong Kong20%
singapore 16%
malaysia11%
taiwan10%
Others6%
india6%
Korea5%
China3%
APE: Annual Premium Equivalent A measure of new business activity that is calculated as the sum of annualised regular premiums from new business plus 10% of single premiums on new business written during the period.
asia: haLF YEar 2012 nEW BUsinEss
sales BY MarketIndonesia £206m APE
Hong Kong £177m APE
Singapore £141m APE
Malaysia £98m APE
Taiwan £88m APE
Others* £58m APE
India3 £53m APE
Korea £45m APE
China3 £33m APE
* The Philippines, Thailand, Vietnam3 Prudential’s JV share: China at 50% and India at 26%
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prudentialCorporate Profile
keY faCts aBoUt prUDential
SOLID FINANCIAL STRENGTH:
oUr neW BUsiness GroWtH
pamB rm‘m (Bar) industry rm‘m (Line)
‘89
1,200 7,000
1,000 6,000
‘90 ‘91 ‘92 ‘93 ‘94 ‘95 ‘96 ‘97 ‘98 ‘99 ‘00 ‘01 ‘02 ‘03 ‘04 ‘05 ‘06* ‘07* ‘08* ‘09* ‘10* ‘11*
800 5,000
600 4,000
400 2,000
200 1,000
0 0
sales (nBape) – paMB’s growth double industry’s
PAMB: CAGR = 24.5%Industry: CAGR 12.2%
note:
• CAGR base is 1989.
• NBAPE sales for 1989-2005 consist of life insurance sales
(including Group)
• NBAPE sales for 2006-2011 comprise life insurance sales
(including Group) + PAMB’s only Takaful contributions
• NBAPE = 100% Annual Premium + 10% Single Premium
• Source: Annual LIAM Report & PAMB Internal Report
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insuranceFund managementConsumer Financeregional head Office
China
Japan
korea
Hong kong
taiwan
philippinesthailand
vietnam
Malaysia
singapore indonesia
india
Middle east
keY faCts aBoUt prUDential
an iMpressive platforMin asia
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prudentialCorporate Profile
oUr
JoUrneY
prudential establishedin Malaysia
19241993
1997the iconic “Man from the pru” appeared in Malaysia
Became first insurer in Malaysia to launch an investment-linked plan, pruLink Investor Account
Launched first regular premium investment-linked product, pruLink assurance account
prudential funds business began operations
Bancassurance partnership with standard Chartered Bank
Officially launched new Head Office, Menara Prudential, located at the heart of Kuala Lumpur City Centre
Launched General insurance operations
2002
Launched prudential’s first foreign investment-linked plan
2005
1960
Set up a welfare home for under-privileged children, prUhome
1999
2001
2001
2000
prudentialCorporate Profile
1924
prudentialCorporate Profile
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• Strategic partnership with United Overseas Bank (UOB)
• Introduced prUlife ready to cater to the needs of the young adults
• Strategic alliance with CIMB
• Empowered the urban poor via prUkasih, a corporate social responsibility project2006
Entry into Malaysia’s shariah-Compliant takaful industry via a joint venture with Bank Simpanan Nasional
2007
Launched first universal life
plan in the market
PRUmultiple crisis cover lets you claim up to THREE times
While it’s possible to have more than one critical illness, current medical insurance plans only cover you once. That's why Prudential is introducing PRUmultiple crisis cover, the first ever multi-claim critical illness plan, which includes coverage for two instances of cancer. What’s more, upon diagnosis of the first critical illness, all your future premiums will be waived.
Prudential helps you bounce back... again and again.
For more information, please call 03-2116 0228 or log on to www.prudential.com.my.r more information, please call 03 2116 0228 or log on to www.prudential.com.my.
PR
WhintrWh
Pru
ForFor
FREERM150Guardiancash voucher withevery purchase ofPRUmultiple crisis cover plusPRUretirement accumulator.
Terms and conditions apply.Log on to www.prudential.com.my for full details.
Because 3 is better than 1
PRUmultiple crisis cover
First to launch a multiple crisis cover plan
Celebrated our 88th year in Malaysia
2008
• Launch of Prudential’s asset management business
• First to launch a medical plan that pays no claim bonus, prUhealth
2009
• Launched prUmy child, the first plan in the market that provides pre-birth coverage
• won the 2010 Gold Effie Award for prUmy child marketing campaign
• Became the first insurer in Malaysia to achieve RM1 billion in total sales
20122010
2011
oUr JoUrneY
prudentialCorporate Profile
2012
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paMB ManaGeMent teaM
• Charlie espinola oropeza
Chief Executive Officer
Charlie assumed the position as CEO of PAMB on 11 August 2009. He has nearly 30 years of insurance industry experience. His professional designations include Chartered Life Underwriter, Chartered Financial Consultant, Chartered Property and Casualty Underwriter, and Senior Claim Law Associate.
• andrew sims Chief Financial Officer
Andrew came on board as PAMB’s Chief Financial Officer on 1 October 2009. During his 13 years with Prudential in the Asia region, he has served in the regional office Finance function of Prudential Corporation Asia, CFO in PT Prudential Life Indonesia and CFO in Prudential Vietnam Assurance. He is also a qualified Chartered Accountant.
• Heng Zee Wang General Manager,
Agency Distribution
Zee wang was appointed PAMB’s General Manager of Agency Distribution on 1 February 2012. A qualified Actuary, Zee wang has been in the insurance industry for over 15 years and was previously PAMB’s Chief Product & Marketing Officer. His latest brainchild include prUmy child, the first ever insurance plan in Malaysia that provides pre-birth coverage, and prUlife ready, a unique insurance plan designed specifically for the Generation Y.
• khoo ai lin Chief Officer, Partnership
Distribution & General Insurance
Ai Lin joined PAMB in February 2010. She has almost 17 years of related work experience in the areas of distribution, sales and marketing within the insurance industry. Her expertise include driving growth and profitability through various alternative distribution channels, partner acquisition, product development, service and operational enhancement and project management.
• norida Hamid Chief Human Resources
Officer
Norida joined PAMB on 6 July 2009, bringing with her over 20 years of experience in HR management. Norida gained her insurance experience from her 9-year stint as Vice President, Human Resources of a reputable insurer in Malaysia.
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paMB ManaGeMent teaM
•tan liling Chief Operations Officer
Liling was appointed PAMB’s Chief Operations Officer on 1 March 2010. She is responsible for the overall Operation functions of the company including its network of branches nationwide. An Associate Member of the Australian Institute of Chartered Accountants, Liling has close to 30 years of experience in corporate planning, finance and taxation in both the insurance and financial services industry.
• au e-Wan Chief Information Officer
E-wan joined PAMB in September 2010. She brings with her 18 years of experience in IT architecture development and frameworks, enterprise solution development, and application management.
• Bernard Chang Chief Officer, Risk,
Compliance & Legal
Bernard came on board as PAMB’s Chief Risk, Compliance and Legal Officer in October 2011. He brings with him with over 11 years of extensive experience in the area of legal, compliance, risk management and corporate secretarial functions. He holds a Bachelor of Law degree and a Certificate in Legal Practice from the Legal Qualifying Board of Malaysia.
• fiona liao Chief Marketing Officer
Fiona took on the role of Chief Marketing Officer on 1 July 2012. She brings with her over 15 years of work experience in the areas of brand management, strategic planning and product marketing and development.Since joining PAMB in 2008, she has led to PAMB winning multiple awards with one of the major win being the 2010 Gold Effie award for Prudential’s prUmy child campaign.
• ng Jit seng Director, Quality,
Re-engineering & Project Management Office
A Six Sigma Black Belt, Jit Seng brings with him over 10 years of work experience in project management as well as process re-engineering and improvement. He has worked in the engineering and financial services industry and his most recent position was as Head of Quality and Re-engineering at a reputable financial institution.
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to be the preferred insurer in Malaysia, always anticipating customers’ needs and delivering world class customer experience.
oUr
vision
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to provide our customers and their dependents with financial security and peace of mind, by offering a superior range of savings, protection, investment and retirement products.
oUr
Mission
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prudentialCorporate Profile
to create an environment where our employees and distribution partners can succeed, be their best and have a better and brighter future with the prudential family.
oUr
Mission
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Note: Conventional products are not Shariah-compliant.
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prudentialCorporate Profile
BasiC life
traDitional
investMent-linkeD
terM
antiCipateD enDoWnMent
non-par
par
sinGle preMiUiM
reGUlar preMiUM
prUlink investor accountprUlink global investor accountprUretirement growth
prUcashprUcash premierprUcash double reward
prUtermCrisis Cover PlusprUmultiple crisis coverprUmortgageprUlady StandaloneprUsenior med
prUretirement rewardprUmy childprUlink one prUlife ready
prUvantageUniversal life
proDUCt
offerinGs We have a whole range of products to meet your different needs...
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prudentialCorporate Profile
proDUCt offerinGs
eMploYee Benefits solUtions
eMploYee aDD-on Worksite MarketinG
Group Term LifeGroup Crisis Cover BenefitGroup Accidental Death & DisablementGroup Hospitalisation & SurgicalprU@work
prUguard my family
GroUp insUranCeeMploYer-sponsoreD
General insUranCe
prUshield MotorMotor
prUshield FireprUshield Home
fire
personal aCCiDent (pa)
prUshield GROUP PAStudents Personal Accident (School)
prUshield ESSENTIAL PAprUshield ESSENTIAL Family ProtectionprUshield Exclusive PA
GroUp
CoMpreHensive
Flexi Plus RiderTravel Rider PremierSenior Care Rider
prU fleXi planinDiviDUal/ faMilY
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proDUCt offerinGs
takafUl
prUBsn link series
PruBSN ProtectPruBSN ProtectPlusPruBSN CrisisCoverPruBSN Ummah
Takaful PelindungTakaful RumahkuTakaful Foreign worker Compensation Scheme
General takafUl
faMilY takafUlPruBSN SmartLinkPruBSN FirstLinkPruBSN TakafulLink
*For the latest Takaful products, go to https://www.prubsn.com.my/*For the latest unit trust products, go to www.eastspringinvestments.com.my
Unit trUst
islaMiC fUnDs
Eastspring Investments Asia Pacific Shariah Equity FundEastspring Investments Dana al-IlhamEastspring Investments Dana al-IslahEastspring Investments Dana DinamikEastspring Investments Dana wafiEastspring Investments Dinasti Equity FundEastspring Investments Islamic Income Fund
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prudentialCorporate Profile
proDUCt offerinGs
Unit trUst
Eastspring Investments Balanced FundEastspring Investments Bond FundEastspring Investments Cash Management FundEastspring Investments Dynamic FundEastspring Investments Equity Income FundEastspring Investments Growth FundEastspring Investments Institutional Income FundEastspring Investments MY Focus FundEastspring Investments Small-cap Fund
onsHore
Eastspring Investments Asia Pacific Equity MY FundEastspring Investments Asia Select Income FundEastspring Investments Enhanced Income FundEastspring Investments Global Basics MY FundEastspring Investments Global Emerging Markets FundEastspring Investments Global Leaders MY FundEastspring Investments Indonesia Equity MY FundEastspring Investments Target Income Fund
offsHore
*For the latest unit trust products, go to www.eastspringinvestments.com.my
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prUDential
offiCes
saraWak
saBaH
paHanG
selanGor
neGeriseMBilan
kUala lUMpUr
terenGGanU
kelantan
perak
keDaH
penanG
JoHor
Melaka
kUala lUMpUr1. Menara KH
selanGor2. Phileo Damansara3. Damansara Intan4. Taman SEA5. UEP Subang Jaya6. Klang7. Jaya 338. Kajang
paHanG19. Kuantan20. Pahang21. Raub22. Mentakab23. Bentong
terenGGanU24. Kuala Terengganu
kelantan25. Kota Bharu
perlis26. Kangar
keDaH27. Alor Setar28. Sungai Petani
penanG29. wisma Prudential30. Menara KwSP31. Seberang Jaya
perak32. Ipoh33. Taiping34. Sitiawan35. Teluk Intan
saraWak36. Kuching37. Miri38. Sibu39. Bintulu
saBaH40. Tawau41. Kota Kinabalu42. Sandakan
CUstoMer serviCe Centre
HeaD offiCe(Menara prudential)
listening and understanding your needs across Malaysia.
Head office - Customer service CentreGround Floor, Menara Prudential, No.10, Jalan Sultan Ismail50250 Kuala Lumpur
T : 03 - 2116 0228 F : 03 - 2032 3939 E : [email protected]
neGeri seMBilan9. Bahau10. Seremban
Melaka
11. Melaka
JoHor12. City Plaza13. Kluang14. Muar15. Batu Pahat16. Mersing17. Segamat18. Skudai
For full contact details of our branches, go to www.prudential.com.my > Prudential Offices
prUDential assUranCe MalaYsia BerHaD (107655-U)
Menara Prudential, 10 Jalan Sultan Ismail,50250 Kuala Lumpur, Malaysia.
Tel: 03-2116 0228Fax: 03-2032 3939
Email: [email protected]
www.prudential.com.my
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