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.1. 2.
3 ". .
. ."2002 ISO 10015 4.Burr, I.W., Statistical Quality Control Methods, Mareel Dekker,USA, 1996.
5.Stinikov Cataling the Six Sigma phenomena old OR NEWPERCEPTION of Quality ? lahai, huhtikun, April,2002.6. Breyfogle Forest W.,Implementing SIX SIGMA smarter solutionsusing statistical methods, New York, 1999.7.Harry, Mikei J. A new defintion aims to connect quality with8.Hahn, G. , Doganaksoy. N., Stanard, C., Statistical tools for six sigma ,
GE research & development center, 2001.9.Magnire, M., Cow boy Quality Quality Progress, March, 1999.10.Moen, Renald D., & Nolan, Thomas W., Process Improvement A step-
by-step Approach to Analyzing and Improving A process, QualityProgress, March, 1987.11.Pande, Pete.,Using Six Sigma to Improvement the Supply Chain,Pivotal Resources, USA,2002.12.Wary, Bruce., & Hogan, Bob., Why Six Sigma insecurities operation,Bank of America, USA,2002.
13.Westgrad, Hames O.,A Six Sigma Design Tool, All rights reserved,USA, 2002.14.Google: six sigma glosary.15.Google: quality system & tools-six sigma.16.Google: six sigma-making customer feel quality.17.www.westgard.com.18.www.westgard.com. 2002.19.www.pivotalresourcess.com.20.www.aluenet.com.21.www.juran.com.22.www.uist.gov.
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