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Anticipating Change
Taking New Actions Now
Moving Beyond Fear
Imagining Real Success
The Worlds #1 Way To Deal With Change
GainingChange
Skills
2STAG
Helping Organizations AchieveTheir Most Important Change
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Who Moved My Cheese?Training
Edition 1
Who Moved My Cheese? Training copyright 2006 Spencer Johnson, M.D.
All rights reserved. No unauthorized duplication or distribution permitted.
Who Moved My Cheese? and the four characters are trademarks of Spencer Johnson, M.D.
Helping Organizations AchieveTheir Most Important Change
A Training Program To Help
Individuals Gain Change Skills
Based On The Worlds #1Bestselling Book On Change.
Every once in a while a book comes along that opens a door to the
future. This book has had that effect on me.
David A. Heenan, Board Member
PETER F. DRUCKER MANAGEMENT CENTER
Spencer Johnsons unique insights and storytelling make this a rare
book that can be read and understood quickly by everyone who
wants to do well in these changing times.
Randy Harris, Former Vice-Chairman
MERRILL LYNCH INTERNATIONAL
This book is a simple, understandable road map for us to use as we
deal with our own individual circumstances around change.Michael Morley, Senior Vice President
EASTMAN KODAK
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The Who Moved My Cheese? Phenomenon!
The story of Who Moved My Cheese? was created by Dr. Spencer Johnson to help him deal with a difcult
change. It showed him that while it was important to take his
changing situation seriously, he didnt need to take himself so
seriously.
Two decades after the story was created, Who Moved
My Cheese? was nally published as a book. It soon became a
#1 international bestseller, with one million hardcover copies
in print in the rst sixteen months and over ten million copies
printed within the next two years.
The Cheese Story has spread around the world in many
foreign languages. It has helped millions of people improve
their careers, businesses, and even their health. Some critics
do not understand why so many people nd the book so
valuable. They say the story is simple enough for a child to
understand, and it insults their intelligence.
The author has commented that both the fans and the
critics are right in their own way. It is not what is in the story
but how you interpret it and apply it to your own situation that
gives it value.
Hopefully the way you interpret the story of Who
Moved My Cheese? and put it into action in your life will help
you nd and enjoy the New Cheese you deserve.
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SAMPLEUsing simple principles and practical ideas from the mostwidely read book on change, Who Moved My Cheese?,
Spencer Johnson Partners helps individuals succeed with
organizational change in three stages:
STAGE 1:Preparing For Change
Who Moved My Cheese?The Movie
STAGE 2:Gaining Change Skills
The Training Program
STAGE 3:Achieving A Change
The Team Process
1 2 3Preparing For Change Gaining Change Skills Achieving A Change
STAGE STAGE STAGE
You are here
The Worlds #1 Way To Deal With Change
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Table O Contents
Welcome 7Gaining Change Skills That Help You Succeed In Changing Times
Where You Stand 13
Discovering Your Current Change Skills
Sni: Skill #1 Anticipating Change 25Snifng out what will most likely happen next
Scurry: Skill #2 Taking New Actions Now 31Scurrying into action to get new results
Hem: Skill #3 Moving Beyond Fear 37Recognizing fear and moving beyond it
Haw: Skill #4 Imagining Real Success 43Imagining real success leads you to it
Bringing It Together 51Using Your Change Skills To Succeed
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People who have good change skills, that really help their
company change and succeed, are the most valuable and
secure people in the company, because they are the ones who
are most needed in changing times.
Spencer Johnson, M.D.
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Welcome!
Gaining Change Skills That
Help You Succeed In Changing Times
Welcome to the Who Moved My Cheese? Trainingprogram! It is based on the worlds most widely readbook on change one that has helped millions of people nd
something better for themselves.
Although change is happening everywhere, most people dont
think about change itself. They think about work. They think
about life and things happening at home. Whether or not were
aware of it, change plays a large role in all of our lives.
The purpose of todays training is to take a closer look at
change, understand it better, and gain skills to help you face
change with less stress and more success.
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Four Change Skills
In todays changing times, there are four Change Skills that
people around the world are using to deal with change with
less stress. These skills are easy to understand and anyone can
put them to good use.
The following examples introduce the skills you can develop
throughout this program, and use for your success.
Sni: Skill #1
Anticipating Change
You work closely with someone in manufacturing to ll your
customers orders. This person keeps saying, You dont listen
when I talk to you about meeting deadlines. They become
less responsive to your written requests and harder to get a
hold of. You continue to assure your customers their orders
will arrive as scheduled.Are you surprised one day when you
fail to meet your top customers deadline and they threaten to
stop doing business with you?
Scurry: Skill #2
Taking New Actions Now
Your boss has requested that you launch a new product
immediately. As usual, you brainstorm, research, and hold
meetings after meetings working on the details. When your
team nally begins working on the prototype, your competitor
announces the successful launch of a similar product and the
opportunity for your company is gone. What do you think
happened, or didnt happen?
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Hem: Skill #3
Moving Beyond Fear
A new automated system at work will now perform a majority
of your tasks. The skills youve developed over the years
may no longer be needed. You repeatedly say how unfair
it is. You feel angry and stressed about the change. What
would be different if you stopped and asked yourself, What
would I do if I werent afraid? What would it lead you to
do differently?
Haw: Skill #4
Imagining Real Success
After experiencing rapid growth, your company is expanding
into new markets. Your department has the responsibility of
opening several new ofce locations. There seems to be somuch to do and little time to do it. People are working harder
than ever with more stress to perform.How could imagining
success in this situation affect how you feel and what
you do?
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The Movie
Who Moved My Cheese?
Discovering Four Change Skills
The value of the movie you are about to see lies in whatyou take away from it. Some people may view it as asilly cartoon, while others will look closer to nd what will
help them succeed.
As the story unfolds, you may begin to recognize the different
Change Skills each of the four characters represents. Which
Skills will you see in the movie that could be most
useul to you?
Watch
Who Moved My Cheese? The Movie
16 minutes
Entire Group Discussion
What came to mind as you watched the
movie?
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Entire Group Activity
What did you notice about the characters?
Sni (Anticipating Change):
Scurry (Taking New Actions Now):
Hem (Moving Beyond Fear):
Haw (Imagining Real Success):
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SAMPLE
The most useful way to nd what we need in a
changing situation is to change within ourselves and
nd something better.
Spencer Johnson, M.D.
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Where You Stand
Discovering Your Current ChangeSkills
The four characters from the movie Sniff, Scurry, Hem,and Haw represent the simple and complex partsof ourselves. Sometimes we may act like Sniff who sniffs
out change early, Scurry who goes into action soon, Hem
who does not move beyond his fear, or Haw who learns
to adapt in time when he sees that changing can lead to
something better.
Whichever parts of us we choose to use, we all share
something in common: a need to nd our way in the maze
and succeed in changing times!
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Entire Group Activity
The Four Parts O All O Us
While watching this brief video, you may enjoy noticing how
each character could represent the different parts of all of us.
Video Clip:Parts O All O Us
Understanding Your Own Sni, Scurry, Hem, and Haw
Throughout the room youll notice posters of Sniff, Scurry,
Hem, and Haw. In a changing situation, which
character would a close riend say you act most
like?
If you anticipate change more than most people, you
may want to stand by Sniff.
If you love going into action and getting things done,
you could move over by Scurry.
If you arent sure that change is always a good idea,
you could join the group by Hem.
If you are reluctant to change, but realize the potential
advantage of changing, join the group by Haw.
Now that youve selected a character and joined the otherpeople at the corresponding poster, share your thoughts on
what scares and excites that character about change. You can
use the following page to write down your ideas.
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Sni
What scares you the most about change?
What excites you the most about change?
Scurry
What scares you the most about change?
What excites you the most about change?
What scares you the most about change?
What excites you the most about change?
Hem
HawWhat scares you the most about change?
What excites you the most about change?
Small Group Discussion
What scares and excites you about change?
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Discovering Your Current Change Skills
Individual Exercise
Your Change Skills
The following questionnaire will help you determine
your current level of Change Skills, including your
change readiness, anticipation, and energy.
Complete the Change Statements
This exercise takes approximately 20 minutes to
complete.
16
Discovering Your Change Skills
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11. People would say I am generally set in my ways.
12. I often wish my life would just stay the same.
13. I find it easy to change my ways if I need to.
14. I am fearful whenever Im faced with making adecision that could change my life.
15. I always look forward to what the next day will
bring.16. I am usually skeptical of new opportunities.
17. I avoid situations in which I am unfamiliar with
the people and the surroundings.
18. If I have a problem to solve, I spend time thinkingabout all possible solutions before taking action.
19. Sometimes I try to solve a problem without all ofthe information I need.
10. People who know me would say I am fast-paced
and on the go.11. Compared to others, Im usually the last to accept
major changes that occur at work or at home.
12. I have difficulty adapting to new or changingsituations.
13. I believe people have little control over thechanges that occur in their lives.
14. When a major change is about to occur at workor in my life, I often worry about what mighthappen to me.
15. I look forward to changes occurring in my life.
16. I like to seek out new challenges andopportunities.
17. I actively look for ways to make positive changesor improvements at work.
18. I see life as a constant adventure that should beexplored.
19. I have a knack for anticipating major changesbefore they actually happen.
20. I tend to jump at new opportunities instead ofcarefully exploring each alternative.
21. At work, Im usually open to trying new ways ofdoing something, even when the old way workedfine.
22. It is difficult for me to change my actions oropinions once I have made up my mind.
23. I think the good things that happen to people aremostly a matter of luck.
24. I usually feel quite confident when tryingsomething new.
25. Its hard to look for the best in life when so manythings go wrong.
26. Once I find something I like to do, I rarely keepmy eye out for something better.
27. I believe that once I achieve my ultimate goal, I
will be able to relax and enjoy it indefinitely.28. I prefer a stable life over one that is constantly
changing.
29. I am usually among the first to notice when amajor change is about to occur.
30. I am more spontaneous than conservative.
31. I find it easy to adapt to a new environment.
32. I prefer to keep my schedule flexible.
33. I think people can almost always influence the
good or bad things that happen to them.34. I usually feel anxious or nervous when faced with
a problem.
35. When changes occur in my life, I try to look forsomething good to come out of them.
36. I like to read about new things.
37. With respect to making changes orimprovements, I tend to agree with the statementIf it aint broke, dont fix it.
Change Statements: Agree or Disagree?Instructions:
Use the enclosed answer sheet to indicate your level of agreement or disagreement with each statement below.Please read the instructions on the answer sheet before you circle your responses.
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Discovering Your Change Skills ( contd )
18
38. I value stability in life.
39. I am able to notice subtle changes in mysurroundings.
40. When faced with a problem, I try to gather asmuch information as I can.
41. I am most comfortable when my life is stable.
42. I find it easy to adjust to new surroundings (e.g.,a new office, a new neighborhood).
43. I feel as if problems always seem to find me.
44. Even when my life is chaotic,I remain calm andfocused.
45. I often predict that things will turn out for theworse but later realize they worked out betterthan I had expected.
46. When in a new place, I like to explore mysurroundings.
47. I believe that when things are working well, thereis no reason to change anything.
48. I agree with the saying Variety is the spice oflife.
49. When I walk into a familiar room, I can tellimmediately if something has changed.
50. Information is often the key to problem solving.
51. I have difficulty bouncing back from major
changes that occur in my life.
52. I dont usually mind when a situation Iminvolved in starts to change in some way.
53. When good things happen to me, its usuallybecause of my hard work.
54. I feel comfortable in ambiguous or uncertainsituations.
55. When I think about the future, I tend to focus onthe difficulties that Ill have to face.
56. I enjoy learning about new things.
57. I think its important to experience everything Ican in order to get the most out of life.
58. I believe most people would benefit from tryingnew things.
59. When I'm faced with problems in my life, I can
easily think of several ways to solve the problem.
60. I often act before thinking.
61. I prefer my surroundings to be familiar andpredictable rather than varied and changing.
62. I tend to become attached to my surroundings,which makes it difficult for me to change.
63. When something is about to go wrong, there isusually little I can do to stop it.
64. I get upset when things dont go as planned.
65. I feel unhappy when I think about the future.
66. I look for new ways of accomplishing my tasks at
home or at work.
67. I often long for the way things used to be.
68. I believe change is inevitable and should beaccepted.
69. Change usually takes me by surprise.
70. Before making an important decision, I try tothink through all possible outcomes.
This is the end of the Change Statements!
After you have circled all of your answers on the enclosed scoring sheet,remove the white answer sheet to reveal the yellow scoring sheet.Scoring instructions are provided on the scoring sheet.
Change Statements: Agree or Disagree?Continued
Discovering Your Change Skills ( contd )
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Plotting Your Change Profile Scores
Enter shaderow numberhere
Instructions:1) Place the numbers in the eight shapes from your answer sheet into the eight matching shapes on this page.2) In the graphs next to each shape, find your score for each shape on the white (top) row.3) Circle the matching number in the shaded (bottom) row.4) Write the number you circled in the shaded row on the line to the right of each of the FIRST SIX GRAPHS.5) Add the number in the six lines to the right of the graphs and place the total in the triangle shape below.6) In the graph to the left of the triangle, find and circle your score on the white (top) row and the shaded bottom row.7) The bottom three graphs show whether you scored as Hem or Haw (Change Readiness), Lower Sniff or Higher Sniff
(Change Anticipation), and Lower Scurry or Higher Scurry (Change Energy).Go to the next page when completed.
When you have fnished plotting your scores, reer to the charts on the ollowing pages to learn more
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Interpreting Your Sniff and Scurry Scores
Change Skills
Change Anticipation (Sniff)Lower Sniff
You are less able to notice early changes in yourenvironment.
You do not typically initiate conversations about
ways to improve a situation.
You are more present-oriented and are less able to
prepare for forthcoming change.
You rely on others to think about what needs to be
done to prepare for the future.
You are less likely to see and appreciate
opportunities for future change.
Higher Sniff
Your radar is often on, as you notice or predictpotential changes in your environment.
You often look for signs of forthcoming change and
are able to prepare effectively for change.
You focus on tomorrows possibilities more than
todays needs.
You see change as an improvement and cant always
understand why others dont see it.
You create enthusiasm for the benefit of change.
Change Energy (Scurry)
Lower Scurry
You are not as likely to initiate change.
You tend to take a slow, methodical approach when
faced with new or changing situations.
You avoid taking action in new, unfamiliar ways.
You are likely to look around to see if others are
changing and notice what happens to them firstbefore actually changing yourself.
You usually do not react as quickly as you need to in
changing situations.
Higher Scurry
You are able to react and initiate change quickly.
Your strength is that you can take action quickly
when dealing with new or changing situations.
You may appear impulsive if you are not focused ononly the few important changes that are needed.
If you are not careful, you can initiate too many
changes for most people to absorb.
You approach new activities with energy and
enthusiasm that can help you change in time.
Interpreting Your Scores
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Interpreting Your Hem and Haw Scores
Change ReadinessThe goal of scoring and plotting your Change Profile results is to discover your level of Change Readiness andChange Skills to help you succeed in changing times. The tables below provide a more detailed description of
some of the typical qualities of individuals who are either low or high on the various Change Profilecharacteristics. If your scores on any of the graphs were closer to the middle,you are likely to share some of thequalities of both types of individuals.
Lower Change Readiness (Hem)
Less prepared to accept,initiate, and manage change
Flexibility: You may take a conservative stance andresist opportunities.You may have difficultyaccepting, adapting, and adjusting to change.
Perceived Control: You may perceive that you havelittle control over outcomes (what happens to you) in
your life.You may believe in fate and feel a lack ofcontrol over changes in your life.
Steadiness: You may yearn for stability.Your typicalreaction to change may be to seek safety and security.
Your typical emotional reaction to changing
situations or potential changes may be characterizedby anxiety, fear, and/or tension.
Optimism: You have a cautious outlook towardchange opportunities and the future in general. You
may be pessimistic about change.
Change Seeking: You prefer stable, predictablesituations.You may not seek out opportunities for
personal or external changes in life.You like thingsthe way they are or the way they were.
Change Comfort: You believe that if a situation iscomfortable and familiar, there is no reason to
change it.
Higher Change Readiness (Haw)
More prepared to accept,initiate, and manage change
Flexibility: You accept changes and are able to adapteasily when change occurs.You may be
accommodating and flexible when presented with
positive change opportunities.
Perceived Control: You perceive that you have control
over outcomes (what happens to you) in your life.Youmay believe you can choose change opportunities and
manage changes in your life.
Steadiness: Your steadiness is your ability to changeas situations change. The situations may not be
steady but your adaptive response is.
Your typical emotional reaction, compared to most
people, is that you are confident, calm, and have a
steady nature when faced with change.
Optimism: You are generally optimistic and have a
positive outlook about change and its manyopportunities and about the future in general.
Change Seeking: You may seek out opportunities forpersonal or external changes.You enjoy variety.You
may tend to look for change just for the sake of
changing.
Change Comfort: You believe change is desirable andvalue change over stability.You are uncomfortable if
things dont improve.
Change Readiness (Overall and Component Scores Hem - Haw)
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Interpreting Your Scores
22
Change Skills
Your change scores from page 19 can be recorded in the shapes below. Next,
summarize your scores by circling where you landed on each change scale.
On the Change Readiness scale, I scored closer to:
(Circle one) Hem or Haw
On the Change Anticipation scale, I scored closer to:
(Circle one) Low Sniff or High Sniff
On the Change Energyscale, I scored closer to:
(Circle one) Low Scurry or High Scurry
My Score is:
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Partner Discussion
What did you learn about yoursel?
What did you discover about your change readiness,anticipation, and energy?
What did you nd most useful about what you learned?
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When you anticipate change, and prepare for it, you feel
more in control, and are not as stressed by it.
Spencer Johnson, M.D.
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