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Anticipating Change

Taking New Actions Now

Moving Beyond Fear

Imagining Real Success

The Worlds #1 Way To Deal With Change

GainingChange

Skills

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Helping Organizations AchieveTheir Most Important Change

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Who Moved My Cheese?Training

Edition 1

Who Moved My Cheese? Training copyright 2006 Spencer Johnson, M.D.

All rights reserved. No unauthorized duplication or distribution permitted.

Who Moved My Cheese? and the four characters are trademarks of Spencer Johnson, M.D.

Helping Organizations AchieveTheir Most Important Change

A Training Program To Help

Individuals Gain Change Skills

Based On The Worlds #1Bestselling Book On Change.

Every once in a while a book comes along that opens a door to the

future. This book has had that effect on me.

David A. Heenan, Board Member

PETER F. DRUCKER MANAGEMENT CENTER

Spencer Johnsons unique insights and storytelling make this a rare

book that can be read and understood quickly by everyone who

wants to do well in these changing times.

Randy Harris, Former Vice-Chairman

MERRILL LYNCH INTERNATIONAL

This book is a simple, understandable road map for us to use as we

deal with our own individual circumstances around change.Michael Morley, Senior Vice President

EASTMAN KODAK

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The Who Moved My Cheese? Phenomenon!

The story of Who Moved My Cheese? was created by Dr. Spencer Johnson to help him deal with a difcult

change. It showed him that while it was important to take his

changing situation seriously, he didnt need to take himself so

seriously.

Two decades after the story was created, Who Moved

My Cheese? was nally published as a book. It soon became a

#1 international bestseller, with one million hardcover copies

in print in the rst sixteen months and over ten million copies

printed within the next two years.

The Cheese Story has spread around the world in many

foreign languages. It has helped millions of people improve

their careers, businesses, and even their health. Some critics

do not understand why so many people nd the book so

valuable. They say the story is simple enough for a child to

understand, and it insults their intelligence.

The author has commented that both the fans and the

critics are right in their own way. It is not what is in the story

but how you interpret it and apply it to your own situation that

gives it value.

Hopefully the way you interpret the story of Who

Moved My Cheese? and put it into action in your life will help

you nd and enjoy the New Cheese you deserve.

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SAMPLEUsing simple principles and practical ideas from the mostwidely read book on change, Who Moved My Cheese?,

Spencer Johnson Partners helps individuals succeed with

organizational change in three stages:

STAGE 1:Preparing For Change

Who Moved My Cheese?The Movie

STAGE 2:Gaining Change Skills

The Training Program

STAGE 3:Achieving A Change

The Team Process

1 2 3Preparing For Change Gaining Change Skills Achieving A Change

STAGE STAGE STAGE

You are here

The Worlds #1 Way To Deal With Change

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Table O Contents

Welcome 7Gaining Change Skills That Help You Succeed In Changing Times

Where You Stand 13

Discovering Your Current Change Skills

Sni: Skill #1 Anticipating Change 25Snifng out what will most likely happen next

Scurry: Skill #2 Taking New Actions Now 31Scurrying into action to get new results

Hem: Skill #3 Moving Beyond Fear 37Recognizing fear and moving beyond it

Haw: Skill #4 Imagining Real Success 43Imagining real success leads you to it

Bringing It Together 51Using Your Change Skills To Succeed

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People who have good change skills, that really help their

company change and succeed, are the most valuable and

secure people in the company, because they are the ones who

are most needed in changing times.

Spencer Johnson, M.D.

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Welcome!

Gaining Change Skills That

Help You Succeed In Changing Times

Welcome to the Who Moved My Cheese? Trainingprogram! It is based on the worlds most widely readbook on change one that has helped millions of people nd

something better for themselves.

Although change is happening everywhere, most people dont

think about change itself. They think about work. They think

about life and things happening at home. Whether or not were

aware of it, change plays a large role in all of our lives.

The purpose of todays training is to take a closer look at

change, understand it better, and gain skills to help you face

change with less stress and more success.

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Four Change Skills

In todays changing times, there are four Change Skills that

people around the world are using to deal with change with

less stress. These skills are easy to understand and anyone can

put them to good use.

The following examples introduce the skills you can develop

throughout this program, and use for your success.

Sni: Skill #1

Anticipating Change

You work closely with someone in manufacturing to ll your

customers orders. This person keeps saying, You dont listen

when I talk to you about meeting deadlines. They become

less responsive to your written requests and harder to get a

hold of. You continue to assure your customers their orders

will arrive as scheduled.Are you surprised one day when you

fail to meet your top customers deadline and they threaten to

stop doing business with you?

Scurry: Skill #2

Taking New Actions Now

Your boss has requested that you launch a new product

immediately. As usual, you brainstorm, research, and hold

meetings after meetings working on the details. When your

team nally begins working on the prototype, your competitor

announces the successful launch of a similar product and the

opportunity for your company is gone. What do you think

happened, or didnt happen?

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Hem: Skill #3

Moving Beyond Fear

A new automated system at work will now perform a majority

of your tasks. The skills youve developed over the years

may no longer be needed. You repeatedly say how unfair

it is. You feel angry and stressed about the change. What

would be different if you stopped and asked yourself, What

would I do if I werent afraid? What would it lead you to

do differently?

Haw: Skill #4

Imagining Real Success

After experiencing rapid growth, your company is expanding

into new markets. Your department has the responsibility of

opening several new ofce locations. There seems to be somuch to do and little time to do it. People are working harder

than ever with more stress to perform.How could imagining

success in this situation affect how you feel and what

you do?

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The Movie

Who Moved My Cheese?

Discovering Four Change Skills

The value of the movie you are about to see lies in whatyou take away from it. Some people may view it as asilly cartoon, while others will look closer to nd what will

help them succeed.

As the story unfolds, you may begin to recognize the different

Change Skills each of the four characters represents. Which

Skills will you see in the movie that could be most

useul to you?

Watch

Who Moved My Cheese? The Movie

16 minutes

Entire Group Discussion

What came to mind as you watched the

movie?

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Entire Group Activity

What did you notice about the characters?

Sni (Anticipating Change):

Scurry (Taking New Actions Now):

Hem (Moving Beyond Fear):

Haw (Imagining Real Success):

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The most useful way to nd what we need in a

changing situation is to change within ourselves and

nd something better.


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Where You Stand

Discovering Your Current ChangeSkills

The four characters from the movie Sniff, Scurry, Hem,and Haw represent the simple and complex partsof ourselves. Sometimes we may act like Sniff who sniffs

out change early, Scurry who goes into action soon, Hem

who does not move beyond his fear, or Haw who learns

to adapt in time when he sees that changing can lead to

something better.

Whichever parts of us we choose to use, we all share

something in common: a need to nd our way in the maze

and succeed in changing times!

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Entire Group Activity

The Four Parts O All O Us

While watching this brief video, you may enjoy noticing how

each character could represent the different parts of all of us.

Video Clip:Parts O All O Us

Understanding Your Own Sni, Scurry, Hem, and Haw

Throughout the room youll notice posters of Sniff, Scurry,

Hem, and Haw. In a changing situation, which

character would a close riend say you act most

like?

If you anticipate change more than most people, you

may want to stand by Sniff.

If you love going into action and getting things done,

you could move over by Scurry.

If you arent sure that change is always a good idea,

you could join the group by Hem.

If you are reluctant to change, but realize the potential

advantage of changing, join the group by Haw.

Now that youve selected a character and joined the otherpeople at the corresponding poster, share your thoughts on

what scares and excites that character about change. You can

use the following page to write down your ideas.

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Sni

What scares you the most about change?

What excites you the most about change?

Scurry





Hem

HawWhat scares you the most about change?


Small Group Discussion

What scares and excites you about change?

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Discovering Your Current Change Skills

Individual Exercise

Your Change Skills

The following questionnaire will help you determine

your current level of Change Skills, including your

change readiness, anticipation, and energy.

Complete the Change Statements

This exercise takes approximately 20 minutes to

complete.

16

Discovering Your Change Skills

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11. People would say I am generally set in my ways.

12. I often wish my life would just stay the same.

13. I find it easy to change my ways if I need to.

14. I am fearful whenever Im faced with making adecision that could change my life.

15. I always look forward to what the next day will

bring.16. I am usually skeptical of new opportunities.

17. I avoid situations in which I am unfamiliar with

the people and the surroundings.

18. If I have a problem to solve, I spend time thinkingabout all possible solutions before taking action.

19. Sometimes I try to solve a problem without all ofthe information I need.

10. People who know me would say I am fast-paced

and on the go.11. Compared to others, Im usually the last to accept

major changes that occur at work or at home.

12. I have difficulty adapting to new or changingsituations.

13. I believe people have little control over thechanges that occur in their lives.

14. When a major change is about to occur at workor in my life, I often worry about what mighthappen to me.

15. I look forward to changes occurring in my life.

16. I like to seek out new challenges andopportunities.

17. I actively look for ways to make positive changesor improvements at work.

18. I see life as a constant adventure that should beexplored.

19. I have a knack for anticipating major changesbefore they actually happen.

20. I tend to jump at new opportunities instead ofcarefully exploring each alternative.

21. At work, Im usually open to trying new ways ofdoing something, even when the old way workedfine.

22. It is difficult for me to change my actions oropinions once I have made up my mind.

23. I think the good things that happen to people aremostly a matter of luck.

24. I usually feel quite confident when tryingsomething new.

25. Its hard to look for the best in life when so manythings go wrong.

26. Once I find something I like to do, I rarely keepmy eye out for something better.

27. I believe that once I achieve my ultimate goal, I

will be able to relax and enjoy it indefinitely.28. I prefer a stable life over one that is constantly

changing.

29. I am usually among the first to notice when amajor change is about to occur.

30. I am more spontaneous than conservative.

31. I find it easy to adapt to a new environment.

32. I prefer to keep my schedule flexible.

33. I think people can almost always influence the

good or bad things that happen to them.34. I usually feel anxious or nervous when faced with

a problem.

35. When changes occur in my life, I try to look forsomething good to come out of them.

36. I like to read about new things.

37. With respect to making changes orimprovements, I tend to agree with the statementIf it aint broke, dont fix it.

Change Statements: Agree or Disagree?Instructions:

Use the enclosed answer sheet to indicate your level of agreement or disagreement with each statement below.Please read the instructions on the answer sheet before you circle your responses.

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Discovering Your Change Skills ( contd )

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38. I value stability in life.

39. I am able to notice subtle changes in mysurroundings.

40. When faced with a problem, I try to gather asmuch information as I can.

41. I am most comfortable when my life is stable.

42. I find it easy to adjust to new surroundings (e.g.,a new office, a new neighborhood).

43. I feel as if problems always seem to find me.

44. Even when my life is chaotic,I remain calm andfocused.

45. I often predict that things will turn out for theworse but later realize they worked out betterthan I had expected.

46. When in a new place, I like to explore mysurroundings.

47. I believe that when things are working well, thereis no reason to change anything.

48. I agree with the saying Variety is the spice oflife.

49. When I walk into a familiar room, I can tellimmediately if something has changed.

50. Information is often the key to problem solving.

51. I have difficulty bouncing back from major

changes that occur in my life.

52. I dont usually mind when a situation Iminvolved in starts to change in some way.

53. When good things happen to me, its usuallybecause of my hard work.

54. I feel comfortable in ambiguous or uncertainsituations.

55. When I think about the future, I tend to focus onthe difficulties that Ill have to face.

56. I enjoy learning about new things.

57. I think its important to experience everything Ican in order to get the most out of life.

58. I believe most people would benefit from tryingnew things.

59. When I'm faced with problems in my life, I can

easily think of several ways to solve the problem.

60. I often act before thinking.

61. I prefer my surroundings to be familiar andpredictable rather than varied and changing.

62. I tend to become attached to my surroundings,which makes it difficult for me to change.

63. When something is about to go wrong, there isusually little I can do to stop it.

64. I get upset when things dont go as planned.

65. I feel unhappy when I think about the future.

66. I look for new ways of accomplishing my tasks at

home or at work.

67. I often long for the way things used to be.

68. I believe change is inevitable and should beaccepted.

69. Change usually takes me by surprise.

70. Before making an important decision, I try tothink through all possible outcomes.

This is the end of the Change Statements!

After you have circled all of your answers on the enclosed scoring sheet,remove the white answer sheet to reveal the yellow scoring sheet.Scoring instructions are provided on the scoring sheet.

Change Statements: Agree or Disagree?Continued

Discovering Your Change Skills ( contd )

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Plotting Your Change Profile Scores

Enter shaderow numberhere

Instructions:1) Place the numbers in the eight shapes from your answer sheet into the eight matching shapes on this page.2) In the graphs next to each shape, find your score for each shape on the white (top) row.3) Circle the matching number in the shaded (bottom) row.4) Write the number you circled in the shaded row on the line to the right of each of the FIRST SIX GRAPHS.5) Add the number in the six lines to the right of the graphs and place the total in the triangle shape below.6) In the graph to the left of the triangle, find and circle your score on the white (top) row and the shaded bottom row.7) The bottom three graphs show whether you scored as Hem or Haw (Change Readiness), Lower Sniff or Higher Sniff

(Change Anticipation), and Lower Scurry or Higher Scurry (Change Energy).Go to the next page when completed.

When you have fnished plotting your scores, reer to the charts on the ollowing pages to learn more

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Interpreting Your Sniff and Scurry Scores

Change Skills

Change Anticipation (Sniff)Lower Sniff

You are less able to notice early changes in yourenvironment.

You do not typically initiate conversations about

ways to improve a situation.

You are more present-oriented and are less able to

prepare for forthcoming change.

You rely on others to think about what needs to be

done to prepare for the future.

You are less likely to see and appreciate

opportunities for future change.

Higher Sniff

Your radar is often on, as you notice or predictpotential changes in your environment.

You often look for signs of forthcoming change and

are able to prepare effectively for change.

You focus on tomorrows possibilities more than

todays needs.

You see change as an improvement and cant always

understand why others dont see it.

You create enthusiasm for the benefit of change.

Change Energy (Scurry)

Lower Scurry

You are not as likely to initiate change.

You tend to take a slow, methodical approach when

faced with new or changing situations.

You avoid taking action in new, unfamiliar ways.

You are likely to look around to see if others are

changing and notice what happens to them firstbefore actually changing yourself.

You usually do not react as quickly as you need to in

changing situations.

Higher Scurry

You are able to react and initiate change quickly.

Your strength is that you can take action quickly

when dealing with new or changing situations.

You may appear impulsive if you are not focused ononly the few important changes that are needed.

If you are not careful, you can initiate too many

changes for most people to absorb.

You approach new activities with energy and

enthusiasm that can help you change in time.

Interpreting Your Scores

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Interpreting Your Hem and Haw Scores

Change ReadinessThe goal of scoring and plotting your Change Profile results is to discover your level of Change Readiness andChange Skills to help you succeed in changing times. The tables below provide a more detailed description of

some of the typical qualities of individuals who are either low or high on the various Change Profilecharacteristics. If your scores on any of the graphs were closer to the middle,you are likely to share some of thequalities of both types of individuals.

Lower Change Readiness (Hem)

Less prepared to accept,initiate, and manage change

Flexibility: You may take a conservative stance andresist opportunities.You may have difficultyaccepting, adapting, and adjusting to change.

Perceived Control: You may perceive that you havelittle control over outcomes (what happens to you) in

your life.You may believe in fate and feel a lack ofcontrol over changes in your life.

Steadiness: You may yearn for stability.Your typicalreaction to change may be to seek safety and security.

Your typical emotional reaction to changing

situations or potential changes may be characterizedby anxiety, fear, and/or tension.

Optimism: You have a cautious outlook towardchange opportunities and the future in general. You

may be pessimistic about change.

Change Seeking: You prefer stable, predictablesituations.You may not seek out opportunities for

personal or external changes in life.You like thingsthe way they are or the way they were.

Change Comfort: You believe that if a situation iscomfortable and familiar, there is no reason to

change it.

Higher Change Readiness (Haw)

More prepared to accept,initiate, and manage change

Flexibility: You accept changes and are able to adapteasily when change occurs.You may be

accommodating and flexible when presented with

positive change opportunities.

Perceived Control: You perceive that you have control

over outcomes (what happens to you) in your life.Youmay believe you can choose change opportunities and

manage changes in your life.

Steadiness: Your steadiness is your ability to changeas situations change. The situations may not be

steady but your adaptive response is.

Your typical emotional reaction, compared to most

people, is that you are confident, calm, and have a

steady nature when faced with change.

Optimism: You are generally optimistic and have a

positive outlook about change and its manyopportunities and about the future in general.

Change Seeking: You may seek out opportunities forpersonal or external changes.You enjoy variety.You

may tend to look for change just for the sake of

changing.

Change Comfort: You believe change is desirable andvalue change over stability.You are uncomfortable if

things dont improve.

Change Readiness (Overall and Component Scores Hem - Haw)

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Interpreting Your Scores

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Change Skills

Your change scores from page 19 can be recorded in the shapes below. Next,

summarize your scores by circling where you landed on each change scale.

On the Change Readiness scale, I scored closer to:

(Circle one) Hem or Haw

On the Change Anticipation scale, I scored closer to:

(Circle one) Low Sniff or High Sniff

On the Change Energyscale, I scored closer to:

(Circle one) Low Scurry or High Scurry

My Score is:

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Partner Discussion

What did you learn about yoursel?

What did you discover about your change readiness,anticipation, and energy?

What did you nd most useful about what you learned?

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When you anticipate change, and prepare for it, you feel

more in control, and are not as stressed by it.


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