CHAPTER 8PROCESS MANAGEMENT: LEAN PRODUCTION & SIX SIGMA QUALITY ISSUES IN SUPPLY CHAIN MANAGEMENT
Principles of Supply Chain Management:
A Balanced Approach
Prepared by Daniel A. Glaser-Segura, PhD
© 2009 South-Western, a division of Cengage Learning 2
Learning Objectives
You should be able to:– List & discuss the major elements of lean
production & Six Sigma quality.– Describe why lean production & Six Sigma
quality are integral parts of SCM.– Discuss the Toyota Production System & its
association with lean production. – Discuss the linkage between lean production &
environmental protection.– Describe the historical developments of lean
production & Six Sigma.– Describe & use the various tools of Six Sigma.– Understand the importance of statistical process
control for improving quality.
© 2009 South-Western, a division of Cengage Learning 3
Chapter Eight Outline• Introduction• Lean Production & the Toyota
Production System• Lean Production & Supply Chain
Management• The Elements of Lean Production• Lean Production & the Environment• The Origins of Six Sigma Quality • Six Sigma & Lean Production• Six Sigma & Supply Chain Management• The Elements of Six Sigma • The Statistical Tools of Six Sigma
© 2009 South-Western, a division of Cengage Learning 4
Introduction
In 1990s, supply chain management combined:
– Quick response (QR)- speed & flexibility – Efficient Consumer Response (ECR)- speed
& flexibility – JIT – Continuous reduction of waste– Keiretsu Relationships- Including suppliers in
JIT/TQM efforts
These approaches have emerged as philosophies & practices known as Lean Production (or Lean Manufacturing) & Six Sigma
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Lean Production & the Toyota Production System JIT emphasizes:
– Reduction of waste – Continuous improvement – Synchronization of material flows within the
organization – Channel integration- extending partnerships in
the supply chain
Stage 1- Firm is internally focused & functions managed separately. Silo effect is reactive & short-term goal oriented.Stage 2- Firm integrates efforts & resources among internal functions.Stage 3- Firm links suppliers/customers with firm’s processes. Stage 4- Firm broadens supply chain influence beyond immediate or first-tier suppliers & customers.
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Lean Production & the Toyota Production System (cont.)
• Lean Production- operating philosophy of waste reduction & value enhancement & was originally created as Toyota Production System (TPS) by key Toyota executives
• Early versions were based on Ford assembly plants & U.S. supermarket distribution systems
• Key concepts incorporated in TPS:– Muda- waste in all aspects of production– Kanban- signal card & part of JIT– SPC as part of TQM efforts– Poka-Yoke- error or mistake-proofing
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Lean Production & Supply Chain Management• Supply chain management (SCM) seeks to
incorporate Lean elements using:– cross-training, – satisfying internal customer demand – quickly moving products in the production
system – communicating demand forecasts & production
schedules up the supply chain– optimizing inventory levels across the supply
chain • Channel integration- extending alliances to
suppliers’ suppliers & customers’ customers • The silo effect works against channel integration
© 2009 South-Western, a division of Cengage Learning 8
Lean Production & Supply Chain Management (Cont.)
Stages of SCM Evolution (Table 8.1)
1: Internal Focused
2: Functional Integration
3: Internal Integration
4: External Integration
functional silos top-down management
internal performance measures
reactive, short-term planning
no internal integration
internal flow of goods
emphasis on cost reduction
efficiencies gained by internal integration
integration of flow in firm
lean activities for goods & information
measurement of supplier performance & customer service
integration with suppliers & customers
integration explored w/ 2nd & 3rd tier suppliers & customers
alliance development
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The Elements of Lean ProductionThe Elements of Just-in-Time
– Waste Reduction– Lean Supply Chain Relationships– Lean Layouts– Inventory & Setup Time Reduction– Small Batch Scheduling– Continuous Improvement– Workforce Empowerment
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The Elements of Lean Production (Cont.)Waste (Muda) Reduction
– Firms reduce costs & add value by eliminating waste from the productive system.
– Waste encompasses wait times, inventories, material & people movement, processing steps, variability, any other non-value-adding activity.
– Taiichi Ohno described the seven wastes (See Table 8.3)
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The Elements of Lean Production (Cont.)Waste (Muda) Reduction (Cont.)The Seven Wastes (Table 8.3)
Wastes Description
Overproducing Unnecessary production to maintain high utilizations
Waiting Excess idle machine & operator & inventory wait time
Transportation Excess movement of materials & multiple handling
Over-processing Non-value adding manufacturing & other activities
Excess Inventory Storage of excess inventory
Excess Movement Unnecessary movements of employees
Scrap & Rework Scrap materials & rework due to poor quality
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The Elements of Lean Production (Cont.)Waste (Muda) Reduction (Cont.)The Five-Ss (Table 8.4)
Japanese S-TermEnglish
TranslationEnglish S-Term
Used
1. Seiri Organization Sort
2. Seiton Tidiness Set in order
3. Seiso Purity Sweep
4. Seiketsu Cleanliness Standardize
5. Shitsuke Discipline Self-discipline
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The Elements of Lean Production (Cont.)
Lean Supply Chain Relationships– Suppliers & customers work to remove
waste, reduce cost, & improve quality & customer service.
– JIT purchasing includes delivering smaller quantities, at right time, delivered to the right location, in the right quantities.
– Firms develop lean supply chain relationships with key customers. Mutual dependency & benefits occur among these partners.
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The Elements of Lean Production (Cont.)Lean Layouts
– Move people & materials when & where needed, ASAP.
– Lean layouts are very visual (lines of visibility are unobstructed) with operators at one processing center able to monitor work at another.
– Manufacturing cells • Process similar parts or components saving
duplication of equipment & labor • Are often U-shaped to facilitate easier operator &
material movements.
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The Elements of Lean Production (Cont.)
Inventory & Setup Time Reduction – Excess inventory is a waste – Reducing inventory levels causes
production problems– Once problems are detected, they can be
solved.– The end result is a smoother running
organization with less inventory investment.
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The Elements of Lean Production (Cont.)Inventory & Setup Time Reduction (cont.)
When order quantity/lot size Q = 100, avg. inventory = 50; when Q is reduced to 50, avg. inventory falls to 25.
100
50avg. inventory for Q=100
avg. inventory for Q=50
Time
25
Relationship between Order Quantity, Lot Size, and Average Inventory (Figure 8.1)
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JIT & Supply Chain Management (Cont.)Small Batch Scheduling
– Small batch scheduling drives down costs by:
• Reducing purchased, WIP, & finished goods inventories
• Makes the firm more flexible to meet customer demand.
– Small production batches are accomplished with the use of kanbans.
– Kanbans generate demand for parts at all stages of production creating a “pull” system.
© 2009 South-Western, a division of Cengage Learning 18
JIT & Supply Chain Management (Cont.)
Small Batch Scheduling (Cont.)Small Lot Size Increases Flexibility (Figure 8.2)
AAAAAAAA-----BBBBBBBB ------CCCCCCCC----- 3 product changesLong setup times
AAA BBB CCC DDD AAA BBB CCC DDD AAA 9 product changes
Time
Large Lot Size Approach
Small Lot Size Approach
Short setup times
© 2009 South-Western, a division of Cengage Learning 19
JIT & Supply Chain Management- Cont.
Small Batch Scheduling (Cont.)A Kanban Pull System (Figure 8.3)
Work cell A Mfg. Cell B
Mfg. Cell A
Movement of matl. into Work cell B creates a movement kanban to Work cell A
Movement of finished component to assembly line creates a production kanban to Work cell B
Movement of matl. to input area of Work cell B creates a production kanban to Work cell A
Movement of matl. into Work cell A creates a movement kanban to the external supplier
External supplies
Input area Output areaFinal assembly line
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JIT & Supply Chain Management (Cont.)Small Batch Scheduling (Cont.)To determine the number of containers or kanban card sets:
C
SDT )1(
Where: D = the demand rate of the assembly line; T = the time for a container to make an entire circuit
through the system, from being filled, moving, being emptied, and returning to be filled again;
C = the container size, in number of parts; andS = the safety stock factor, from 0 to 100 percent.
# of containers =DT(1 + S)
C
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JIT & Supply Chain Management (Cont.)
Continuous Improvement (Kaizen)– Continuous approach to reduce process,
delivery, & quality problems, such as machine breakdown problems, setup problems, & internal quality problems.
Workforce Commitment– Managers must support Lean Production
by providing subordinates with the skills, tools, time, & other necessary resources to identify problems & implement solutions.
© 2009 South-Western, a division of Cengage Learning 22
Lean Production & the Environment
Lean green practices: – Reduce the cost of environmental
management – Lead to improved environmental
performance. – Increase the possibility that firms will
adopt more advanced environmental management
Carbon-neutral- offsetting the carbon footprint of a firm’s operations
© 2009 South-Western, a division of Cengage Learning 23
The Origins of Six Sigma Quality
Six Sigma• Near quality perfection (the statistical likelihood of non-defects 99.99966% of the time)• Pioneered by Motorola in 1987• A statistics-based decision-making framework designed to make significant quality improvements in value-adding processes
© 2009 South-Western, a division of Cengage Learning 24
The Origins of Six Sigma QualitySix Sigma Metrics (Table 8.5)
# of std devabove the mean
% of defect-freeoutput
DPMO
2 69.15 308,537
2.5 84.13 158,686
3 93.32 66,807
3.5 97.73 22,750
4 99.38 6,210
4.5 99.865 1,350
5 99.977 233
5.5 99.9968 32
6 99.99966 3.4
Note: standard deviations include 1.5 sigma “drift”
© 2009 South-Western, a division of Cengage Learning 25
Six Sigma & Lean Production
Lean Six Sigma (Lean Six)• Describes the melding of lean production and Six Sigma quality practices. • Both use:
– High quality input materials, WIP, and finished goods
– Continuous Improvement (Kaizen)
• Lean and Six Sigma use complementary tool sets and are not competing philosophies
© 2009 South-Western, a division of Cengage Learning 26
Six Sigma & Supply Chain Management
• Process integration & communication lead to fewer negative chain reactions along the supply chain, such as greater levels of safety stock, lost time & less productivity• Six Sigma is an enterprise and supply chain-wide philosophy, that emphasizes a commitment toward excellence & encompasses suppliers employees, and customers
© 2009 South-Western, a division of Cengage Learning 27
Elements of Six Sigma
1. Create constancy of purpose to improve product & service.
2. Adopt the new philosophy.
3. Cease dependence on inspection to improve quality.
4. End the practice of awarding business on the basis of price.
5. Constantly improve the production & service system.
6. Institute training on the job.
7. Institute leadership. 8. Drive out fear.9. Break down barriers
between departments.10.Eliminate slogans &
exhortations.11.Eliminate quotas.12.Remove barriers to pride
of workmanship.13.Institute program of self-
improvement14.Put everyone to work to
accomplish the transformation
Deming’s Way
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Elements of Six Sigma (Cont.)
Crosby’s Way Four Absolutes of Quality
1. The definition of quality is conformance to requirements
2. The system of quality is prevention.
3. Performance standard is zero defects.
4. The measure of quality is the price of nonconformance
© 2009 South-Western, a division of Cengage Learning 29
Elements of Six Sigma (Cont.)
Juran’s Way• Quality Planning- Identify internal/external
customers & their needs, develop products that satisfy those needs. Mangers set goals, priorities, & compare results
• Quality Control- Determine what to control, establish standards of performance, measure performance, interpret the difference, & take action
• Quality Improvement- Show need for improvement, identify projects for improvement, implement remedies, provide control to maintain improvement.
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Elements of Six Sigma (Cont.)
Objectives
• Stimulate firms to improve
• Recognize firms for quality achievements,
• Establish guidelines so that organizations can evaluate their improvement & provide guidance to others
Categories Measured
1. Leadership
2. Strategic planning
3. Customer & market focus
4. Information & analysis
5. Human resource focus
6. Process management
7. Business Results
Malcolm Baldrige National Quality Award
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Elements of Six Sigma (Cont.)ISO 9000 and ISO 14000 Families of
Management Standards • International Organization for
Standardization (ISO) located in Switzerland has > 155 member countries.
• ISO 9000 and 14000 govern quality and environmental certification standards of production, respectively.
• The ISO 9000 standards were adopted in the US by ANSI and ASQC.
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Elements of Six Sigma (Cont.)The DMAIC Improvement Cycle (Fig. 8.4)
Define
Measure
Analyze
Improve
Control
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Elements of Six Sigma (Cont.)
Six Sigma Training LevelsLevels Description
Yellow Belt Basic understanding of Six Sigma Methodology and tools in the DMAIC problem solving process. Team member on process improvement project.
Green Belt A trained team member allowed to work on small, carefully defined Six Sigma projects, requiring less than a Black Belt’s full-time commitment.
Black Belt Thorough knowledge of Six Sigma philosophies and principles. Coaches successful project teams. Identifies projects and selects project team members.
Master Black Belt
A proven mastery of process variability reduction, waste reduction and growth principles and can effectively present training at all levels
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Statistical Tools of Six Sigma• Flow Diagrams- Annotated boxes
representing process to show the flow of products or customers.
• Check Sheets- to determine frequencies for specific problems.
• Pareto Charts- for presenting data in an organized fashion, indicating process problems from most to least severe.
• Cause-and-Effect Diagrams (Fishbone or Ishikawa diagrams)- used to aid in brainstorming & isolating the causes of a problem.
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Statistical Tools of Six Sigma (Cont.)
Process Map for Customer Flow at a Restaurant (Figure 8.5)
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Statistical Tools of Six Sigma (Cont.)
Check Sheet for a Restaurant (Fig. 8.6)
Problem M Tu W Th F Sa Su Tot %Tot
long wait ////// ///// //////// ////// ///////// ////////// //// 48 34.0
cold food // / / /// // 9 6.3
wrong food ///// // / // ///// /// / 19 13.5
bad server ////// /// ///// / ////// // / 24 17.0
bad table / // / /// / 8 5.7
room temp // /// ///// ///// 15 10.6
No parking // ///// /////// 14 9.9
other / // / 4 2.9
Totals 17 14 23 13 34 33 7 141 100
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Statistical Tools of Six Sigma (Cont.)
0
10
20
30
40
50
60
Series1 48 24 19 15 14 9 8 4
long wait
bad server
wrong food
room temp.
no parking
cold food
bad table
Other
Pareto Chart for Restaurant Problems (Fig. 8.7)
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Statistical Tools of Six Sigma (Cont.)
Poor hiring practices
Cooking delays
LONGWAIT
Washing machine breaks
Credit card scanner breaks
New automated cooking bays
Run out of food
Late deliveriesNeeds frequent maintenance
Not enough tables
Inadequate waiting area
Too much overbooking
Preference to VIPs
Can’t find customers
No system for food or drink pickup
Understaffed shifts
High turnover
Untrained servers, cooks
No supervision
Methods Manpower
MachineryMaterial
Cause-and-Effect Diagram for the Long Wait Problem (Fig. 8.8)
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Statistical Tools of Six Sigma (Cont.)
Statistical Process Control- • Allows firms to:
– visually monitor process performance– compare the performance to desired levels or
standards– take corrective action
• Firms:– gather process performance data– create control charts to monitor process
variability– then collect sample measurements of the
process over time and plot on charts.
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Statistical Tools of Six Sigma (Cont.)Statistical Process Control (Cont.)
Natural variations:• expected and random (can’t control)
Assignable variations:• have a specific cause (can control)
Variable data:• continuous, (e.g., weight)
Attribute data: • indicate some attribute such as color & satisfaction, or beauty.
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Statistical Tools of Six Sigma (Cont.)Statistical Process Control (Cont.)
Variable Control Charts (2 types):– x-bar chart: tracks central tendency of sample
means– R-chart: tracks sample ranges
Steps:1. Gather data when the process is in control.2. Calculate the mean & the range for each
sample.3. Calculate the overall mean and average range
of all the samples. Use the x-means to calculate the upper & lower control limits.
4. Use the means & control limits to construct x-bar and R control charts.
5. Collect samples over time and plot.
x
R
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Statistical Tools of Six Sigma (Cont.)Statistical Process Control (Cont.)
R
k
xk
ii
1x = = R k
Rk
ii
1
X
xUCL
= x + A2 R xLCL
= x - A2 R
UCLR = D4 R LCLR
= D3 R
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Statistical Tools of Six Sigma (Cont.)
Statistical Process Control (Cont.)
11.5
11.6
11.7
11.8
11.9
12
12.1
12.2
1 3 5 7 9 11 13 15 17 19 21 23ou
nce
s
hours
R
X
x chart for the Hayley Girl Soup Co. (Figure 8.9)
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Statistical Tools of Six Sigma (Cont.)Process Capability• The current process variation & future changes can
be monitored using a process capability index, Cpk. • Cpk is the ratio of the desired process variation to the
actual process variation. • The process must be under control (only natural
variations)• Cpk = 1.0 - process is capable of producing within the
control limits 99.73 percent of the time. • Cpk > 1.0 - even fewer defects. • Cpk < 1.0 - process may be incapable of producing
within control limits.
Cpk=
Smallest difference between UCL or LCL & center line
3σ
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Statistical Tools of Six Sigma (Cont.)
Acceptance Sampling• When shipments are received from suppliers,
samples are taken and measured against the quality acceptance standard. Shipment is assumed to have the same quality.
• Sampling is less time-consuming than testing every unit but can result in errors.
Producer’s risk- A buyer rejects a shipment of good quality units because the sample quality level did not meet standards (type-I error).
Consumer’s risk- Buyer accepts a shipment of poor-quality units because the sample falsely provides a positive answer (type-II error).
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