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Travel Itinerary
Booking Details
Booking Number:
XYJDCL
Booking Date : Tue 15 Jun 2010
Name : CHAI/HAE CHUAN
Address : lot 3.3 chinese chamber of commerce, jln laiman diki kg air, 88000, kota kinabalu,
88000 SB Malaysia
Contact : 6068133582 (tel) 6088248962 (mobile) 6088248962 (fax)
Email : [email protected]
Guest Details () denotes infant
1.MS SIM LEAN, LEE 2.MS MOOI YONG, LIEW
Flight Details
Flight Departing ArrivingAK5806
Economy
Promo
Penang (PEN)
Penang International Airport
Thu 09 Dec 2010, 1505 hrs (3:05PM)
Singapore (SIN)
Changi Airport (Terminal 1)
Thu 09 Dec 2010, 1620 hrs (4:20PM)
AK5807
Economy
Promo
Singapore (SIN)
Changi Airport (Terminal 1)
Tue 14 Dec 2010, 1645 hrs (4:45PM)
Penang (PEN)
Penang International Airport
Tue 14 Dec 2010, 1800 hrs (6:00PM)
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InvoiceAirAsia Berhad
LCC Terminal, Jalan KLIA S3, Southern Support Zone,
Kuala Lumpur International Airport, 64000 Sepang,
Selangor Darul Ehsan, Malaysia
Payment
Flight2 Guest 272.00 MY
Airport Tax 252.00 MY
Sub Total 524.00 MY
Services & Fees
Convenience Fee 20.00 MY
Sub Total 20.00 MY
Total Amount 544.00 MY
Total Paid 544.00 MY
Balance 0.00 MY
Confirmation
Date Tue 15 Jun 2010Type Master Card
Amount 544.00 MY
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Travel Advice
Fare Rules
Economy Promo :• Bookings made with this fare only permit flight changes more than 48 hours prior to scheduled departure for a specified fee per guest per
sector, plus any applicable difference in airfare
• This fare is capacity controlled. Seats offered at this fare are limited and may not be available on all flights
• All fares are subject to change until purchased
• For full set of taxes, fees, charges and accompanying terms & conditions please read our Terms & Conditions
• No name changes are permitted
Economy Promo :
• Bookings made with this fare only permit flight changes more than 48 hours prior to scheduled departure for a specified fee per guest per
sector, plus any applicable difference in airfare
• This fare is capacity controlled. Seats offered at this fare are limited and may not be available on all flights
• All fares are subject to change until purchased
• For full set of taxes, fees, charges and accompanying terms & conditions please read our Terms & Conditions
• No name changes are permitted
Must Know
• Use our Self Check-In facilities, log onto our website on the facilities available
• Check-in deadlines may vary at different airports and for particular flights. It is your responsibility to ensure that you comply with these
deadlines.
• Do not carry any liquids, aerosols and gels more than 100ml in your cabin baggage
• Some airports have long queues due to complex security checks. We suggest that you check-in early and proceed immediately to the
departure gate or you may risk being left behind in security.
• Each piece/item of checked baggage shall not exceed 32 kg;
• Guests may not use the unused checked baggage weight of other guests unless travelling on the same Itinerary.• Certain sporting equipment up to 15kg is subject to a Sports Equipment Fee which can only be purchased upon check-in;
• Guests are strongly advised not to check in goods which are valuable and fragile as baggage.
• You are responsible for obtaining all entry and exit visas, health and other required documents including ensuring that your passport validity
meets the destinationâ##s entry requirements.
• Please contact the consulate/embassy of the destination country for more information.
• Our full Terms and Conditions of Carriage will apply. For full details please visit www.airasia.com
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Article1Definitions
1.1Meanings: IntheseTerms&Conditions,theseparticularexpressionshavethefollowingmeanings:
•"Baggage" or "baggage" means yourpersonal property accompanying you in connection withyour trip. Unless
otherwisespecified,itincludesbothyour CheckedandUncheckedBaggage;
•"BaggageCheck"meansa documentissuedto Passengerby usas areceiptfor CheckedBaggageandwhichrelateto the
carriageofCheckedBaggageand includesthe BaggageIdentificationTag.
•"BaggageIdentificationTag"meansa documentissuedby ussolelyfor identificationofCheckedBaggage.
•"CheckedBaggage"meansbaggageof whichwe takecustodyandforwhichwe have issueda BaggageIdentification
Tag;itisalso sometimesreferredtoas "registeredbaggage".
•"Conditions of Contract"meansthosestatements contained in or delivered withthe Itinerary,identified as such and
whichincorporatebyreference,theseTerms&Conditionsandnoticesavailableatour officesandcheck-incounters.
•"Damage" includesdeath, bodily injury to a passenger,delay, loss, partial lossor other damage,arising outof or in
connectionwithcarriage orotherservicesincidentaltheretoperformedbyus.
•"ElectronicCoupon"meansanelectronicflightcouponor othervaluedocumentheldinour database.
•"ElectronicTicket"meansthe Itineraryissuedby usor onour behalf,the Electronic Couponand if applicable,a boarding
document.
•"FlightCoupon"meansthatportion oftheTicketthat bearsthenotation"goodfor passage"or inthe caseof anElectronic
Ticket,theElectronicCoupon,andindicatestheparticularplacesbetweenwhichyou areentitledtobe carried.
•"Itinerary" or“TravelItinerary”meansthe document we issue to Passengerthatincludes thePassenger'sname,flight
information,bookingnumber,ConditionsofContractandnotices.•"Passenger"," you","your"and "yourself"meansanyperson,except membersofthe crew,carriedor tobe carriedin an
aircraftwithourconsent.
•"Route"meanstheflightfrom theairportat thepointof origintothe airportat thepointof destination.
•"Seat"meansa seatinour aircraft.
•"Tariff"meansour faresandchargespublishedelectronicallyor onpaper.
•"Ticket"meanstheItineraryandincludestheElectronicTicketandElectronicCouponissuedby usor onourbehalfand
includingthe Conditionsof Contractandnoticescontainedinit.
•"Terms& Conditions"meanstheseTermsandConditionsofCarriage.
•"UncheckedBaggage",meansany baggageother thanChecked Baggageincludingall itemsbroughtby youinto the
aircraftcabin.
•"We","our","ourselves","us"and"Carrier"meansAirAsiaBerhad.
•"Website"means theinternetsite www.airasia.com provided by us for thepurposeof Passengers making online
bookingsandto accessinformationaboutus.
1.2Captions: Thetitleor captionofeachArticleoftheseTerms& Conditionsisforconvenienceonlyandis nottobeused
forinterpretationof thetext.
Article2 Applicability
2.1General: TheseTerms& Conditionsapply tothe carriageby airor byother meansof transportationincludingsurface
transportationof PassengersandBaggageperformedbyusor onourbehalfandtoany liabilitywe mayhaveinrelation
tothatcarriageand transportation.
2.2Terms&ConditionsPrevail:Exceptas providedin theseTerms& Conditions,in theevent of inconsistencybetween
theseTerms& Conditionsandour Conditionsof Contractor anyother regulationswemay havedealingwithparticular
subjects,theseTerms& Conditionsshallprevail.
2.3Language: Thelanguageof theseTerms& Conditionsis Englishandeven thoughtheremaybe translationsof these
Terms& Conditionsin other languages,Englishshallbe thesolelanguageused inthe interpretationof theseTerms &
Conditions.Article3Tickets/Itinerary
3.1Prima Facie Evidence Of Contract: The Itineraryis prima facie evidence of the contract forcarriagebetween
passenger andus.TheItinerary,theseTerms & Conditionsand ourConditionsof Contract(including applicableTariffs)
togetherconstitutethetermsandconditionsofthe contractofcarriagebetweenyou andus.
3.2Transferability: Thecontractfor carriage is onlytransferableas provided in theseTerms& Conditions andour
Conditionsof Contract.
3.3Validity: TheItineraryisonly validforthe Passengernamedandthe flightspecifiedtherein.
3.4Identity:Wewill providecarriageonly tothe Passengernamedin theItineraryor ElectronicTicket.Youwillbe required
toproduceappropriateidentificationatcheck-in.
Article4Fares
4.1General:Faresapplyonlyto carriagefromtheairportat thepointoforiginto theairportat thepointof destination.
Faresexclude groundtransport servicesbetween airportsand betweenairports and townterminals unlessotherwise
specificallystated byus.We arestrictlya point-to-pointcarrierandshall notbe responsibleto youfor anyconnecting
flights.Weshallnot beliableto youfor yourfailureto meetanyconnectingflights.
4.2Infants: Thefeesfor infantsunder theage of two(2) years(on thedateof travel)butaboveeight(8) days oldare
providedforin thefeeschedule.Aninfantmaytravelprovidedhe sitson anadult'slap.Onlyone(1)infantisallowedfor
one(1) adult.Noperambulatorsare allowedonboard theaircraft.
4.3GovernmentTaxes,Chargesand InsuranceSurcharge:Anygovernmenttaxes,charges or insurance surcharge
imposedon airtravel bytheGovernment,relevantauthorityor theairportoperatorin respectof your useofany ofour
servicesor facilitieswill bein additionto ourfares,administrationfeesand chargesand shall be borne by you,unless
otherwisespecificallystatedby us.Suchgovernmenttaxes,chargesand insurancesurchargeimposed on air travelmay
changefrom time to time andcan beimposedevenafterthe date that your bookinghas beenconfirmed.Youshall
neverthelessbear such government taxes, charges or insurancesurcharge as and when they fall dueprior to
departure.Pleaserefertoour feescheduleforamountsontaxes,chargesandInsuranceSurcharge.
4.4Currency: Fares andchargesare payablein thecurrency prescribed withour published fares unlessotherwisespecificallystatedby us.
4.5Ac:curacy:Allfares,prices,flightschedules,routespublished,prebookedproductsand servicesare correctat thetime
ofpublicationandare subjecttochangeatany timeandfrom timetotime withoutpriornotice.
4.6ApplicableFares:Applicablefaresarethosepublishedby usor onour behalf,whetherelectronicallyor byway ofother
medium.Faresmay exclude administrationfees,servicechargesandother chargesunlessotherwisespecificallystatedby
us.
Article5BookingofSeats
5.1ConfirmationofBooking: Thebookingofa Seatisconfirmedafterfullpaymentofthefareismadeandafterweissue
youa bookingnumberand/or theItinerary.Onceconfirmed,thebooking cannotbe cancelledandpaymentsmade are
notrefundable.
5.2GroupBookings: Thesearegovernedbyspecific termsthatvaryfrom timetotime.Pleasecontactusfor furtherdetails.
5.3FlightChange:Oncea bookingnumberhas beenissued,flightchangesare subjectto thefollowingterms:Insideof
forty-eight(48) hoursprior tothe scheduledflight departuretime,nochangesare allowed.The chargesfor flightchange
outsideof forty-eight(48) hoursprior tothe scheduledflight departure timeare providedfor inthe feeschedule,subject
tothe followingconditions:(a)ifa lowerfare is available,the difference infares willnot berefundedto thepassenger;(b)if
thenewflightbookedis ina higherfareclassthanthatofthecancelledbookedflight,thedifferenceinfaresshallbe paid
bythe passengerbefore thecancellationorchangecan bemade;(c)thechangeisnot confirmeduntilweissueyou anew
Itineraryand/or bookingnumber.(d)changesonroute(s)are notallowed.
5.4Promotional Fares:Article5.3 regarding FlightChangerulesand Article5.5 regardingNameChangedo notapply to
certainselectedpromotionalfares.
5.5NameChange: Onceabookingnumberhasbeenissued,youareallowedto substitutethepassenger
namedinthe confirmedbookingwithanotherpassengername subjecttoa paymentofa chargeasprovidedfor inthe
feescheduleandthe followingterms:a)the requestismadeoutsideof six(6)hours priorto thescheduledflight
departuretime;b)theoriginalas wellas thesubstitutedpassengers'identitiesareauthenticated.Howeverifthe requestis
madelessthantwentyfour (24)hoursbeforethe scheduledflightdeparturetime,namechangescan onlybe madeat
oursalesoffice orairport salescounters(openinghoursdependfrom airporttoairport).
5.6Payment: Faresmustbepaidinfullwhenabookingismade.Intheeventthatthefarehasnotbeenpaidinfullforany
reasonwhatsoever,wereservetherightto cancelthebookingprior tocheck-inand/orto disallowyouto boardthe
aircraft.
5.7Personal Data:Youherebyacknowledgeandagree thatyourpersonaldata hasbeen givento usfor thepurposesof
makingbookingsfor carriageand providingyou withconfirmationof thatbooking,providingand developing ancillary
servicesand facilities,facilitatingimmigrationand entryprocedures,accounting,billing and auditing,checking creditor
otherpaymentcards,security,administrativeand legalpurposes,creditcard issuance,systemstesting,maintenanceand
development,statisticalanalysis,andhelpingus inany futuredealingswithyou.For thesepurposes,byenteringintoa
contractof carriagewithus youauthorize usto retainanduse your personaldataandto transmit itto ourownoffices,
authorizedagentsand thirdpartybusinessassociates,governmentagencies,othercarriersor theprovidersof theservices
mentionedabove.
5.8Seating: Wedonotguaranteetoprovideanyparticularseatintneaircraftandyouagreetoacceptanyseatthatmay
beallotted oris otherwisemadeavailableon theflight.Youwill beallocateda seatuponcheck-in.Wereservethe rightto
re-assign seats at any time, including after boarding of the aircraft.Thismay be necessaryfor operational, safety,
governmentregulatory,healthorsecurityreasons.
5.8.1Advanceseatrequest(ASR): Subjecttoavailabilityyoumaypaya feeforanadvanceseatrequest(ASR)at thetime
ofreservationor upto24 hourspriorto thescheduledtimeofdepartureforan advanceseatassignment. Pleasereferto
ourfeescheduleforthefeeforanASR. WhereanASR ispurchased,wereserveour rightto assignorreassignseatsat any
time,evenafter boarding of theaircraft.This maybe necessary foroperational,safetyor securityreasons. Wedo not
guarantee anyspecific seatreassignments,whetherfor anaisle,window,exit row,or othertype of seat.Wewill,however,
makereasonableeffortstohonourpaid seatassignments.
5.8.2Ifat anytime aftersuccessfully purchasingan ASRand ourschedulesare changed,terminated,delayedor merged
dueto circumstanceswhichwe reasonablyconsiderto bebeyondourcontrolor forcommercial reasonsor reasonsof
safety,weshallatour option,either:(a)carryyouon thesameASR onthenextavailableflight;or(b)carryyouon anASRof
equivalentvalueon thenextavailableflight;or(c)carryyou onany randomlyassignedseaton thenextavailableflight
wherebywewill thenrefundyoutheASR payment. Theoptionsoutlinedin this Article5.8.2arethe soleandexclusive
remediesavailableto youandwe shallhaveno furtherliabilitytoyou.
5.9.1In-flight products: The provisionof in-flight products,services or advertised programmes is subjectto availability.
In-flightproductsor servicesarenon-refundableand non-transferableonce purchased.Wedonot acceptanybookingsor
changestoin-flightproductsor serviceswithin48 hours fromthescheduledflight departure time.AirAsia reserves the
right,withoutprior notice,to amend/changetheprices orsubstituteanycomponentfor in-flightproductsor services.The
boardingpassis proofof purchaseof yourpre-bookedin-flightproductsor servicesandmust bepresentedto thecabin
crewonboardto redeemthe pre-bookedin-flightproductsor services.All pricesand savingsmadefromyourin-flight
prebookedproductsorservicesare validatthe timeofbooking.
5.9.2Meals:Mealselectionsare subjectto variationfromtime totime.Foodmay containnuts,dairyand/orgluten.Wedo
notacceptanybookingsor changestoyourmeal selectionswithin48 hoursfromthescheduledflightdeparturetime.
AirAsia reserves the right, without prior notice,to amend/changethe prices for prebookedmeals,substitute any
component of thepre-bookedmeal withan itemof similarvaluesubject to availabilityand/oraircraft suitability.The
boardingpassis proof of purchaseof your pre-booked meal andmustbe presented to thecabin crewonboard to
redeemyourpre-bookedmeal.Allpricesand savingsmadefromyourprebookedmealsare validatthe timeofbooking.
Artice6Check-inandOtherRequirementsofCarriage
6.1.1Check-In,Deadlines and Conditions:Ourcheck-in countersare opentwo (2)hoursbeforethe scheduledflight
departuretime*.Thecounterscloseforty-five(45) minutesbefore thescheduledflightdeparturetime.Check-indeadlines
mayvary at different airportsand forparticular flights.It is yourresponsibility to ensurethat youcomplywith these
deadlinesparticularsof whichwill beavailableat thetimeyou makeyourbooking.In anyevent,withoutderogatingfrom
thegenerality ofotherprovisionsof theseTerms& Conditionsgoverningtherightof refusalof carriage,we reservethe
rightnotto allowyou tocheckinwithoutanyliabilityto youandwithouthavingto refundtoyou anyfarepaid:(a)ifyou
attemptto checkininside forty-five(45)minutes*beforeyourscheduledflightdeparturetime;(b)ifyoufail tohave proper
identificationor failto identifyyourselfto ourstaff;(c)ifyou fail tohave theproper documents,permits,visa,necessaryfor
traveltoa particularplaceorcountry;(d)ifyouhavenotfullypaidanyfareor otherfeesor chargesduetous;(e)ifyouhave
beenviolentto ourstaff orcaused disturbanceat ourcounteror haveabusedour staffwhetherphysicallyor verbally;(f)if
theGovernmentorother authoritiesprohibitsyour checkinginor boardingtheaircraft;(g)ifin ourjudgment,youare not
fitto traveldue todrunkennessor anyobvious adversemedical condition;and/or;(h)ifin ourjudgment,you arenot
medicallyfitto travelor yourmedicalconditionposesor couldposea dangeror threattothehealthof otherpassengers. *
For AirAsia flightsto andfromAustraliaourcheck-incounterswillopen3 hoursand close60 minutespriorto the
scheduledflightdeparturetime.
6.1.2OffCounterCheck-in:Self Check-in:Weoffer a selfcheck-infacility forselected flights.The facilityis subjectto
specificrequirementswhichmaybe viewedonour websiteunderSelfCheck-in.
6.1.3UnavailabilityofSeat: Thereis a chancea seatmay notbeavailablefor youonyourflightevenifyourbookingisconfirmed.Thisis dueto thecommonpracticein theairline industryof overbooking.Inthe eventof suchunavailabilityof
seat,weshall atour option,either:(a)carryyou atthe earliestopportunity onanother ofour scheduledservices on which
spaceis availablewithoutadditionalcharge and,wherenecessary,extendthevalidity of yourbooking;or (b)should you
chooseto travelatanother time,retainthevalueof your fareina creditaccountfor your futuretravelprovidedthatyou
mustre-bookwithinthree(3)monthstherefrom.
6.1.4Soleremedies: Theoptionsoutlinedin Article6.1.3(a) to(b) arethe soleand exclusiveremediesavailableto youand
weshallhave nofurtherliabilityto you.
6.2.1Boarding:Youmustbeat theboardinggateat leastforty(40)minutesbeforethe scheduledflightdeparturetime.
6.2.2Passengerswhohavepurchaseda HotSeatunderourASR servicewillbe givenpriorityqueuingfromthe general
boardingwhichwill allowthem toproceed tothe aircraftfirstOnce generalboardinghas commenced,passengerswho
havepurchasedourHotSeat shalljointhe generalboardingqueue.
6.3No-show: Ifyoufailtocheckinontimeorfailtoboardtheaircraftbythetimetheaircraftdeparts,thefareyoupaidwill
notbe refundedto youforany reasonwhatsoever.
6.4Compliance:Youaresolely responsiblefor complyingwith alllaws,regulations,orders,demandsandrequirementsof
countriesflown from,intoor overand withour Terms& Conditions,noticesand instructionsgiven byus relatingthereto.
Weshallnotbe liablein anywaywhatsoever toyouin connectionwithobtainingnecessarydocuments orcomplying
withsuch laws,regulations,orders,demands,notices,requirementsor instructions,whether givenorally or in writingor
otherwise,or fortheconsequencesto youresultingfrom your failuretoobtainsuchdocumentsor tocomplywithsuch
laws,regulatio ns,orders,d emands,notices,r equirementso r instructions.
6.5TravelDocuments:Youare responsible for obtainingand mustpossess andhave availablefor presentationas
required bythe relevant authoritiesall entry andexit,healthand other documentsrequired bylaw,regulations,order,
demandsor requirementsof thecountries flownfrom,into or over.We reserve theright to refuse carriage to any
Passenger who hasnot compliedwith,or whose documents do notappear to comply with, suchapplicable laws,
regulations,orders,demandsorrequirements.
6.6DocumentsAdvisory DomesticRoutes:Adultsarerequiredtoproducetheir originalidentitycards*orpassportfor alldomesticflights.Copiesof
children’sbirthcertificatesoridentitycard**are requiredbeforetheyareallowedto board.
Malaysiachildrentravelingto Sabahor Sarawak:
i)Childrenundertheage of12 areallowedtoboardby producingeitheroriginalorphotocopiesof theirbirthcertificates
or identitycards.ii) Childrenabove theageof 12shallbe requiredtoproducetheir originalbirthcertificatesor identity
cards.
International Routes:Allpassengerstraveling oninternationalroutesmustpossessvalidpassportswith atleastsix(6)
months’validityandthe applicablevalidvisas.Suchpassengersshallpossesa returnonan onwardjourneyticket.
*Identitycardsare valididentificationonlyin theircountriesofissuance.
**Thefollowingshallqualify asidentitycardsfor children:MykidforMalaysia,ThainationalID cardforThailandandthe
KartuKeluargaforIndonesia.
*** Theproductionofan originalpassportqualifiesasvalididentificationunderthisarticles.
6.7Refusalof Entry: You agreeto paytheapplicablefareand/orpenalties orfineswheneverwe,on orderof any
Governmentor immigrationauthority,are required toreturnyou toyour point of origin or elsewhere,owingto your
inadmissibilityintoa country,whetheroftransitor destination.Insuchcircumstanceswewill notrefundthefare toyou.
6.8PassengerResponsibleforFines,DetentionCosts,etc.:Ifwe arerequiredtopay ordepositany fineorpenaltyorto
incur any expenditureby reason of yourfailure to comply withlaws,regulations,orders, demandsor other travel
requirementsof thecountriesflownfrom,intoor overor to producethe requireddocuments,you shall on demand
reimburseto usanyamountsopaid orexpenditureso incurredorto bepaid.Wemayapplytowardssuchpaymentor
expenditurethevalueof anycarriageunusedbyyou,or anyfundsdueto youin ourpossession.
6.9SecurityInspections: Youshallsubmittoany securityorhealthchecksby Governmentor airportofficialsor byus.
Article7RefusalandLimitationofCarriage
7.1Rightto refusecarriage: Wemayrefusecarriage ofyou oryour baggageforreasonsof safetyorif,in theexerciseofour
reasonablediscretion,wedeterminethat:
a.suchactionisnecessaryforreasonsof safetyorsecurity;b.suchactionisnecessaryinorder tocomplywith anyapplicable
laws,regulationsor ordersof anystateor countrytobe flownfrom,intoorover;c.yourconduct,status,ageor mentalor
physical condition orthe physical condition of your baggageis such:(i)as tocausereasonable fear of harm,to other
passengersorto ourcrew;or(ii)thatyoumayposea hazardor risktoyourself, otherpersonsor toproperty;d.youhave
committedmisconductona previousflightandthereis areasonablelikelihoodthatsuchconductmay berepeated;e.you
havenotobserved,or arelikelytofailto observe,ourinstructions;f.youhaverefusedtosubmittoa securitycheck;g.the
applicablefareor anychargesor taxespayablehavenotbeenpaid;
h.thepaymentofyour fareis fraudulent;i.you donot havetheproper documentsfor travel;j.thebookingof ourSeat has
beendonefraudulentlyor unlawfullyor hasbeenpurchasedfroma personnot authorizedby us;k.thecreditcardby
whichyou paidfor thefare hasbeen reportedlostor stolen;l.theItinerary orbooking or ElectronicTicket iscounterfeitor
fraudulently obtained;m.the Itinerary hasbeenaltered byanyoneother thanusor ourauthorized agent,or hasbeen
mutilated(in whichcasewe reservetherightto retainsuchdocumentation);and/orn.thepersoncheckinginor boarding
cannotprovethathe isthe personnamedasthe passengeron theItinerary(wereservethe righttoretainsuch Itineraryin
thisci rcumstance).
7.2Unaccompanied Child:Childrenbelow age12 willnotbe accepted forcarriage unlesstheyare accompaniedby a
personofatleast18yearsofage.
7.3Passengerswithreducedmobility/medical condition:For safety reasons AirAsia cancarry only a maximumof 4
passengersper flightwho havereducedmobility*providedthat quadriplegicpassengersare limitedtonot morethan 2
perflight.Undercertain circumstanceswe mayrequire thepassenger totravelwitha companion.Pleasereferto 7.3.1
(Travelwitha Companion).*“reducedmobility”refersto paraplegicor quadriplegicpassengers.Passengerswithillnesses
ora medicalconditionarerequiredtoproducea medicalcertificateat checkin confirmingthattheyare fittofly.Forthe
safetyof other passengerswe reservethe right to deny boarding passengerssuffering frominfectious,contagious or
chronicdiseases.Passengerswith specificrequirementsrequiring special assistance and passengers with illnesses are
requestedto contact ourcallcentreat least48 hoursbefore thescheduledflightdeparture date tomakea prior
arrangement withus for thetype of special assistance required. Failureto notify us will result in theservice being
unavailableupon yourarrivalat theairportand youbeingrefusedcarriage.Forhealth andsafetyreasonspassengerswith
specificrequirementsmustcheck-inattheairport.
7.3.1Travelwitha companion: Wemayrequirethatyoutravelwithacompanionif:-(a)it isessentialforsafety;or(b)the
passengeris unableto assistinhis ownevacuationfromthe aircraft;or (c)thepassenger isunabletounderstandsafety
instructions.
7.3.2Seating: We will make reasonable seating accommodations for Passengers with specific requirements in
accordancewith applicablelaws.Wereservetherightto re-assignseatsat anytime,includingafter boardingofthe aircraft.
Thismaybe necessaryfor operational,safety,governmentregulatory,healthor securityreasons.
7.4Pregnant Passengers: Itis thedutyof pregnantpassengerstoadviseus ofthe progressof their pregnancyat the
pointof bookingof Seatandat thecheck-incounter.Ourcarriageof pregnant passengersare subjecttothe following
conditions:(a)Pregnancyup to27 weeks(inclusive): wewill acceptwithouta doctor'scertificatesubjecttothe passenger
signingaLimitedLiabilityStatement. (b)Pregnancybetween28 weeksto 34weeks (inclusive): passengershallproducea
doctor'scertificateconfirmingthenumber ofweeksof pregnancyandthatsheis fittotravelwhichcertificateshallhave
shallhavebeen issuednotmore thanseven(7) daysfrom beforethescheduledflight departure date.The passengerwill
berequiredto signa LimitedLiabilityStatement.(c)Pregnancy35 weeksandabove:wewill refusecarriage.
7.5Infantslessthan 8days-old: Wereserve therightnot tocarry infantslessthaneight(8) days-old.We mayin our
absolutediscretiondecideto carrysuchinfantsonour flightswhensuchcarriageisexpresslysanctionedinwritingbya
medicalpractitionerand whentheparentof theinfantsignsa LimitedLiabilityStatement.
Article8Baggage
8.1ItemsUnacceptableas Baggageor tobe CarriedInsideBaggage:Wereserve therightto refusecarriage ofsuch
baggageor suchitemsfoundin baggageasfollows:(a)Itemswhichare notproperlypacked insuitcasesor othersuitable
containersin order toensuresafecarriage withordinarycare andhandling;(b)Items which arelikelyto endanger the
aircraftorpersonsorproperty onboardtheaircraft,suchas thosespecifiedin theDangerousGoodsRegulationsof the
InternationalCivil AviationOrganization(ICAO) andthe InternationalAir TransportAssociation(IATA)and in ourTerms&
Conditionsand Conditionsof Contract.(c)Itemsthecarriageof whichare prohibitedby theapplicablelaws,regulationsorordersof anystate orcountrytobe flown from,to orover;(d)Itemswhichinour reasonableopinionareunsuitablefor
carriagebyreason oftheir weight,shape,sizeor character;(e)Fragileor perishableitems;(f)Live ordead animals;(g)Human
oranimalremains;(h)Freshorfrozenseafoodorothermeatsprovidedthatsuchitemsmay becarriedon boardas hand
luggageonlyif weare satisfiedthattheyhave beenproperlypacked.Strictly onlystyrofoam and/orcoolerboxesthat
containdryfood/non-perishablesareallowedto bechecked-inafterinspectionofcontentsbyrelevantauthorities.Should
passengersrefuseinspection,we havethe rightto rejectadmissionof luggage;(i) irearmsandammunition;(j)Explosives,
flammable or non-inflammable gas(suchas aerosol paints,butane gas,lighterrefills)refrigerated gas(such as filled
aqualungcylinders,liquidnitrogen),flammableliquids(such as paints,thinners,solvents) flammablesolids(suchas
matches,firelighters),organicperoxides(suchas resins),poisons,infectivesubstances(suchasviruses,bacteria),radioactive
material(suchas radium)corrosivematerials(suchas acid,alkali,mercury,thermometers),magneticsubstances,oxidizing
materials(suchas bleaches). (k)Weaponssuch as antique firearms,swords,knives andsimilar itemsprovidedthat such
itemsmaybeallowed ascheckedbaggageat ourabsolutediscretionforveryspecial reasons.Thesecannotbecarriedinto
theaircraftfor anyreasonwhatsoever.
8.2ValuableandFragileGoods:Passengersare strongly advisednot to check in such items as baggage.If they are
checkedinas baggage,passengersagreetheysendcarriageof suchitemsat theirown risk.Suchitemsincludemoney,
jewellery, preciousmetals,silverware,electronic devices,computers,cameras,video equipment,negotiable papers,
securitiesor othervaluables,passportsandotheridentificationdocuments,titledeeds,artifacts,manuscriptsandthelike..
8.3RighttoSearch:Forreasonsof safetyandsecurity,wemayrequireyou toundergoa search,x-rayor othertypeof scan
onyourpersonor yourBaggage.Wereservetherightto searchyourBaggageinyourabsenceif youarenotavailable,for
thepurposeof determiningwhetheryouare inpossessionof orwhether your Baggagecontainsanyunacceptableor
prohibiteditems.If yourefuseto complywithsuchsearchesor scanswe reservetherighttorefusecarriageof youand
yourBaggagewithoutrefundof fareto youand withoutanyotherliabilityto you.Intheeventthata searchorscan causes
injurytoyou ordamagetoyourBaggage,weshall notbeliableforsuchinjuryor damageunlessthesameis duetoour
faultornegligence.
8.4CheckedBaggage:Upondeliveryto usof Baggagetobe checked,we shalltakecustodythereofand issuea Baggage
IdentificationTagfor eachpiece of Checked Baggage.Checked Baggage must haveyour nameor other personal
identificationaffixedsecurelytoit.CheckedBaggagewill becarried onthe sameaircraftas youunlesswe decideforsafety,
securityor operationalreasonsto carryit onan alternativeflight.Ifyour CheckedBaggageiscarried ona subsequentflight
wewill deliversame toyou within a reasonable time of arrival of that flightunlessapplicablelaw requiresyou tobe
presentforcustomsclearance.
8.5CheckedBaggage: A baggage fee ischargedforthecarriageof Checked Baggage,whichwillbe chargedat a
discountedrateif purchasedat timeof bookingor ata fullrateattheAirportCheck-incounters.A minimumof15kgof
CheckedBaggagemaybe purchasedat firstinstanceandthenin incrementsof 5kg. Anypassengercheckinginbaggage
whichexceeds15kgs orthe amountpurchasedat time ofbookingwillbe chargedon a per kgbasis attheAirport
Check-incounters.Pleaserefertoour feeschedulefordetailson allrates. TheCheckedBaggageFeeis non-refundableand
non-transferable.Babybuggies,manualwheelchairs,mobilitydevicesandwalking framesare carriedfreeof charge.Thereisno baggageallowanceforinfants,althougha pram/buggywillbe carriedfreeof charge.Passengers maynotusethe
unusedCheckedBaggageof other passengersunless travellingon thesameItinerary.Passenger booked in thesame
itinerary anddoesnot travelmay nottransfertheirunused CheckedBaggage weightto theother passenger(s) inthe
same Itinerary.Forhealthandsafetyreasonsthe Carrier willnot acceptany individualitem exceeding32 kgand with
combined dimensionsof morethan81cmheight,119cmwide and119cmdepth.Thisweight limit doesnotapplyto
mobilityequipment.Sportingequipmentmay becarried inthe holdof theaircraftupon paymentof thefee setoutin the
feescheduleand atyour ownrisk.Youare therefore,advisedto purchase thenecessaryinsurancefor suchitems.Musical
instrumentwhichexceedourcabin baggagedimensionsprovideditis within75kgmaybe carriedinthe cabinif aseat for
ithasbeenpurchasedandtheappropriatefarepaid.Thereisno baggageallowanceassociatedwiththepurchaseof an
extraseat.
8.6UncheckedBaggage: Passengers(exceptinfants)are allowedthefollowingbaggage:Onlyone (1)itemof baggageis
allowedtobe carriedonboard providedthatitdoesnot exceedthedimensionsof 56cmX 36cmX 23cmandprovided
thatitdoes notweighmorethan 7kg.Suchbaggagemustfitundertheseatin frontofyou orin anenclosedstorage
compartmentinthe cabin.Itemsdeterminedbyus tobe ofexcessiveweightorsize orof anoffensivenaturewillnot be
permittedon board.
Subjecttotheprevalentapplicablelocallaws andregulationspassengersmaytakeliquidson boardintheir handluggage
providedtheymeetthefollowingrestrictions:1.Theliquidis ina containerwith amaximumvolumeof 100ml 2.Thatall
liquidcontainersmeetingthemaximumvolumeof 100mleachcan befittedcomfortablyintoa transparent,re-sealable1
litreplasticbag.The plasticbagshouldbe presentedseparatelyatsecurity.Youmay berequiredto disposeofliquids
whichdonot meettheaboverequirements.
8.7UncheckedBaggage: Only one(1) piece ofbaggageis allowedto be carriedon board providedthatit doesnot
exceedthedimensionsof 56cmX 36cmX 23cmand providedthatitdoes notweighmore than7kg.Suchbaggagemust
fitunder theseatin front ofyou orin anenclosedstoragecompartmentin thecabin.Itemsdeterminedby usto beof
excessiveweightor sizeor ofan offensivenaturewill notbe permittedon board.
8.8CollectionandDeliveryof Baggage: YoushallcollectyourBaggageassoonasitis availableforcollectionatplacesof destination.Ifyou donot collectit withina reasonabletime andthe baggageneedstobe storedatour premises,we may
chargeastoragefee.If CheckedBaggageisnotclaimedwithin two(2) monthsof thetimeit wasmadeavailableto you,we
maydisposeof itwithoutany liabilitytoyou.Only thebearerof theBaggageIdentificationTagdeliveredto thePassenger
atthetime theBaggagewas checked,is entitled todelivery ofBaggage.If a personclaiming theBaggageis unableto
produceaBaggageIdentificationTagforidentificationof theBaggage,wewilldeliver theBaggagetosuch persononlyon
condition that he hasestablished to oursatisfaction hisrightthereto,andif requiredby us,suchperson shall furnish
adequate security to indemnify usfor anyloss,damage or expensewhichmay be incurredby usas a resultof such
delivery.AcceptanceofBaggageby thebearerof theBaggageIdentificationTagwithoutcomplaintatthe timeof delivery
isprimafacieevidencethattheBaggage hasbeendeliveredingood conditionand inaccordancewiththecontractof
carriagebetweenus.
Article9Schedules,Cancellations
9.1Schedules:Wewilluseourbesteffortstoavoiddelayin carryingyouandyourbaggage.Wewillendeavourtoadhere
topublishedschedules ineffecton thedateof travel.However,timesshownin timetables,schedulesor elsewhereare
subjecttochangeatany timeandfrom timetotime andwe shallnotbe liablein anywaywhatsoeverfor anylossincurred
bypassengersasa resultofsuchchange.
9.2Cancellation,Changesof Schedules: Atany timeafter a bookinghas beenmadewe maychange ourschedules
and/orcancel,terminate,divert,postponerescheduleor delayany flightwherewe reasonablyconsiderthis tobe justified
by circumstances beyondour control or forreasonsof safetyor commercial reasons.In the eventof such flight
cancellation,weshall atour option,either:(a)carryyou atthe earliestopportunityon anotherofour scheduledserviceson
whichspaceis availablewithoutadditionalcharge and,wherenecessary,extendthevalidityof yourbooking;or (b)should
youchooseto travelat anothertime,retainthe valueof yourfareina creditaccountfor your futuretravelprovidedthat
youmustre-bookwithinthree(3) monthstherefrom.
9.3Sole remedies: Upontheoccurrenceofanyof theeventssetoutinArticle9.2,theoptionsoutlinedinArticle9.2(a)to
(b)are thesoleand exclusiveremediesavailabletoyou andwe shallhaveno furtherliabilitytoyou.
Article10ConductAboardAircraft
10.1 Ifin ourreasonableopinionyou conductyourselfonboard theaircraftso asto endangerthe aircraftor anypersonor
propertyon board,orobstructor hinderthecrew inthe performanceof theirduties,orfail tocomplywith anyinstruction
of thecrew including butnot limitedto thosewith respectto smoking,alcohol,use of cellulartelephones,or useany
threatening,abusiveor insultingwords towardsthecrew orbehavein amannerwhich causesdiscomfort,inconvenience,
damageor injuryto otherpassengersof the crew,wemay take such measuresas wedeemnecessaryto prevent
continuationof suchconductincludingrestraint.Youmaybe disembarkedand refusedonwardcarriageat anypointand
maybe prosecutedfor offencescommittedonboard theaircraft.
10.2 Ifas aresultof yourconductwedecide,inexerciseof ourreasonablediscretion,todivert theaircraftfor thepurposeof
offloadingyou,thenyoushallbeliableforallcostswhichwe incurof anynaturewhatsoeverasa resultofor arisingoutof
thatdiversion.
10.3 Forsafetyreasons,we mayforbid or limitoperationon boardthe aircraftof electronicequipment,includingbutnot
limitedto,cellular telephones,laptop computers,portable recorders,portable radios,CD players, electronic games or
transmittingdevices,includingradio-controlledtoysand walkie-talkies.Operationof hearingaidsand heartpacemakersis
permitted.
10.4Passengersarenot allowedtoconsumetheirown foodon board.Nosmokingispermittedon anyof ourflights.
Article11LiabilityLimitations
11.1Warsaw,MontrealConventionNotice: If thepassenger's journeyinvolves an ultimate destinationor stop in a
countryotherthanthecountryof departure,theWarsawConventionortheMontrealConvention1999maybe applicable
andtheWarsaw Conventionor theMontrealConvention1999 governsandin mostcaseslimits theliabilityof carriersfor
deathorpersonalinjury andin respectoflossof ordamageto baggage.
11.2Noticeof BaggageLiabilityLimitations:Liabilityforloss,delayor damagetobaggageis limitedunlessahighervalue
isdeclaredin advanceandadditionalchargesare paid.Liabilityfordomestictraveland liabilityforinternationaltravelvary
accordingtotherespectivelaw.
11.3WhereWarsawConventionisnotapplicable:Whereyourcarriageisnot subjecttotheliabilityrulesof theWarsaw
Convention,thefollowingrulesshallapply: (a)Anyliabilitywehave forDamagewill bereducedby anynegligenceonyour
partwhich causesorcontributestothe Damageinaccordancewith applicablelaw.(b)Wewillnot beliable forDamageto
Checkedor UncheckedBaggage unlesssuchDamage iscausedbyour negligenceandsuchBaggagewaswithinour
controlor custody.(c)Exceptin thecaseof anact oromissiondonewithintenttocauseDamageor recklesslyandwith
knowledgethat Damagewouldprobablyresult,our liabilityin thecase ofDamage toCheckedBaggage andUnchecked
Baggageshall belimitedto amountas providedforin thefeeschedule.If theweightof theBaggageisnot recordedon
theBaggageIdentificationTag,it is presumedthatthe total weight of theCheckedBaggagedoes notexceedthe
applicablefreebaggageallowancefor theclassof carriageconcerned.If inthe caseof CheckedBaggage,a highervalueis
declaredinwritingpursuantto anexcessvaluationfacility,ourliabilityshallbe limitedtosuchhigherdeclared value.(d)We
willnot beliable forany Damagearisingfrom ourcompliancewith applicablelawsor Governmentrulesand regulations
orfrom yourfailureto complywiththesame.(e)Exceptwhereotherspecificprovisionismade intheseTerms&Conditions,
weshallbe liable toyou onlyfor recoverablecompensatorydamages forprovenlosses andcostsin accordancewith
applicablelaw.(f)Weare notliableforany Damagecausedbyyour Baggage.Youshallbe responsibleforany Damage
causedbyyour Baggagetootherpersonsor property,includeour property.(g)Weshallhaveno liabilitywhatsoeverfor
Damagetoarticlesor itemsnotpermittedtobe containedin CheckedandUncheckedBaggageincludingbut notlimited
tofragile or perishable items,itemshaving a specialvalue,suchas money,jewellery,preciousmetals,computers,personal
electronicdevices,negotiablepapers,securities,or othervaluables,businessdocuments,passportsand otheridentification
documents,titledeeds or samples.(h)We are notresponsiblefor anyillness,or disability,includingdeath,attributable to
your physical condition or for theaggravation of suchcondition.(i)The contractof carriageincluding theseTerms&
Conditionsand exclusionsor limitsofliability,appliestoour authorizedagents,servants,employeesand representativesto
thesameextentas they apply tous.Thetotalamount recoverablefromus andfromsuchauthorized agents,servants,
employees andrepresentativesshallnot exceedthe amountof ourown liabilityif any.(j)Nothingin theseTerms&
Conditions of theConditions of Contractshall waiveany exclusion or limitationof our liability under theWarsaw
Conventionor anyotherapplicableConventionorapplicablelaws unlessotherwiseexpresslystatedbyus.
Article12TimeLimitationonClaimsandActions12.1Noticeof Claims:Acceptance of Baggageby thebearer of theBaggage IdentificationTagwithoutcomplaintat the
timeof deliveryis sufficientevidencethatthe Baggagehasbeen deliveredingood conditionandin accordancewiththe
contract ofcarriage,unless youproveotherwise.If youwishto filea claim or anactionregardingDamage toChecked
Baggage,youmustnotifyusas soonasyoudiscovertheDamage,andat thelatest,withinseven(7)daysof receiptofthe
Baggage.If youwishto file a claimor anaction regardingdelay of Checked Baggage,youmustnotify uswithin
twenty-one(21)daysfromthe date theBaggagehas been placedat your disposal.Everysuchnotificationmustbe in
writingandpostedor deliveredtouswithinthe aboveperiods.
12.2Limitationof actions:Anyrightto damagesshallbeextinguishedif anactionis notbroughtagainstuswithintwo (2)
yearsofthe dateof arrivalatthe destination,orthedate onwhichthe aircraftwasscheduledtoarrive,or thedateon which
thecarriagestopped.Themethodof calculatingtheperiod oflimitationshallbe determinedby lawof thecourtwherethe
caseisheard.
Article13ModificationandWaiver
13.1Noneof ouragents,employees norrepresentativeshas authorityto alter,modifyor waive anyprovisions of these
Terms&Conditions.
AIRASIA'S TERMS & CONDITIONS OF CARRIAGE
Last updated:11 November 2009
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