Compassion in Practice,the #6Cs, and the Care Makers
Anthony LongboneClaire Poole07 August 2015
Compassion In Practice
Strategy produced following the Francis Report into the Mid Staffs Crisis by Jane Cummings CNO for NHS England
This strategy sets out our shared purpose as nurses, midwives and care staff to deliver high quality, compassionate care, and to achieve excellent health and wellbeing outcomes.
The 6Cs were introduced as part of this strategy and underpin the whole strategy by providing a set of core values and beliefs for staff working in healthcare settings
6Cs - Values essential to compassionate care
CareCare is our core business and that of our organisations; and the care we deliver helps the individual person and improves the health of the whole community. Caring defines us and our work. People receiving care expect it to be right for them consistently throughout every stage of their life.
CommunicationCommunication is central to successful caring relationships and to effective team working. Listening is as important as what we say. It is essential for ‘No decision without me’.
Communication is the key to a good workplace with benefits for those in our care and staff alike.
CompassionCompassion is how care is given through relationships based on empathy, respect and dignity.
It can also be described as intelligent kindness and is central to how people perceive their care.
CourageCourage enables us to do the right thing for the people we care for, to speak up when we have concerns.
It means we have the personal strength and vision to innovate and to embrace new ways of working.
CompetenceCompetence means all those in caring roles mist have the ability to understand an individual’s health and social needs.
It is also about having the expertise, clinical and technical knowledge to deliver effective care and treatments based on research and evidence.
CommitmentA commitment to our patients and populations is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our patients.
We need to take action to make this vision and strategy a reality for all and meet the health and social care challenges ahead.
• The NHS Constitution for England (2013)• Everyone Counts: Planning for Patients 2013/14• Treating patients and service users with respect, dignity
and compassion• Francis Report and Hard Truths • Winterbourne View• The Keogh Review• Don Berwick Report• The Cavendish Review• Clwyd-Hart Review
Compassion in Practice Supporting Policy
Six Action AreasAction Area 1: Helping people to stay independent, maximising well-being and improving health
Action Area 2: Working with people to providea positive experience of care
Action Area 6: Supporting positive staffexperience
Action Area 5: Ensuring we have the right staff,with the right skills, in the right place
Action Area 3: Delivering high quality careand measuring impact
Action Area 4: Building and strengtheningleadership
The 6Cs - Exercise
One line reflection of each of the #6Cs
Care Makers the Ambassadors for Compassion in Practice
Strategy launched by Jane Cummings in 2012 following the Francis Report
The Care Makers valuesAssuredExpertRespectBoldLeading
• Chosen to represent NHS England and the NHS overall.
• Behaviour must reflect this
• Be aware of how others might perceive you
Perception
The Care MakersThe Care Makers are a Social Movement who are encouraged to use social media to raise the profile of the NHS and share good
practice along with positive stories of the work we do each day
• Don’t lose your personality
• Be mindful of being respectful and polite
• Make every contact count
Professional behaviour
You will need to be #PROUD
• Professional at all times• Representing the CNO, nursing, midwifery, care
givers and all NHS staff• Open and alert• Up-beat and energising• Demonstrable representation of the 6Cs
Values and Behaviours
• The Caring Counts Strategy was launched in December 2013 with Jane Cummings CNO NHS England
• Trust response to the Compassion in Practice report of 2012
• First cohort of BCPFT Care Makers present at the event
Care Makers within BCPFT
• Two intakes per year
• Complete the 3 stage application process at
www.nhsemployers.org/campaigns/care-makers/apply-to-be-a-care-maker
Complete on-line application formGive an example of each of the #6Cs in your practice
Obtain reference from your line manager
Applying to be a Care Maker
Care Makers Hub
• Program Info
• Resources
• Events
• Learning
• Care Maker News
6Cs Live! Communication Hub
• 6Cs Live! Latest News
• Make your 6Cs Live! pledge
• Join the 6Cs Live! online network
Getting involved…
Follow us on Twitter@6CsLive@JaneMCummings@JulietBeal@HilaryGarratt
Follow hashtags#6CsLive#6Cs#Caremakers
www.6cs.england.nhs.uk
Our Journey
Any Questions?
Thank You
Top Related