Compassion in Practice,the #6Cs, and the Care Makers

Anthony LongboneClaire Poole07 August 2015

Compassion In Practice

Strategy produced following the Francis Report into the Mid Staffs Crisis by Jane Cummings CNO for NHS England

This strategy sets out our shared purpose as nurses, midwives and care staff to deliver high quality, compassionate care, and to achieve excellent health and wellbeing outcomes.

The 6Cs were introduced as part of this strategy and underpin the whole strategy by providing a set of core values and beliefs for staff working in healthcare settings

6Cs - Values essential to compassionate care

CareCare is our core business and that of our organisations; and the care we deliver helps the individual person and improves the health of the whole community. Caring defines us and our work. People receiving care expect it to be right for them consistently throughout every stage of their life.

CommunicationCommunication is central to successful caring relationships and to effective team working. Listening is as important as what we say. It is essential for ‘No decision without me’.

Communication is the key to a good workplace with benefits for those in our care and staff alike.

CompassionCompassion is how care is given through relationships based on empathy, respect and dignity.

It can also be described as intelligent kindness and is central to how people perceive their care.

CourageCourage enables us to do the right thing for the people we care for, to speak up when we have concerns.

It means we have the personal strength and vision to innovate and to embrace new ways of working.

CompetenceCompetence means all those in caring roles mist have the ability to understand an individual’s health and social needs.

It is also about having the expertise, clinical and technical knowledge to deliver effective care and treatments based on research and evidence.

CommitmentA commitment to our patients and populations is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our patients.

We need to take action to make this vision and strategy a reality for all and meet the health and social care challenges ahead.

• The NHS Constitution for England (2013)• Everyone Counts: Planning for Patients 2013/14• Treating patients and service users with respect, dignity

and compassion• Francis Report and Hard Truths • Winterbourne View• The Keogh Review• Don Berwick Report• The Cavendish Review• Clwyd-Hart Review

Compassion in Practice Supporting Policy

Six Action AreasAction Area 1: Helping people to stay independent, maximising well-being and improving health

Action Area 2: Working with people to providea positive experience of care

Action Area 6: Supporting positive staffexperience

Action Area 5: Ensuring we have the right staff,with the right skills, in the right place

Action Area 3: Delivering high quality careand measuring impact

Action Area 4: Building and strengtheningleadership

The 6Cs - Exercise

One line reflection of each of the #6Cs

Care Makers the Ambassadors for Compassion in Practice

Strategy launched by Jane Cummings in 2012 following the Francis Report

The Care Makers valuesAssuredExpertRespectBoldLeading

• Chosen to represent NHS England and the NHS overall.

• Behaviour must reflect this

• Be aware of how others might perceive you

Perception

The Care MakersThe Care Makers are a Social Movement who are encouraged to use social media to raise the profile of the NHS and share good

practice along with positive stories of the work we do each day

• Don’t lose your personality

• Be mindful of being respectful and polite

• Make every contact count

Professional behaviour

You will need to be #PROUD

• Professional at all times• Representing the CNO, nursing, midwifery, care

givers and all NHS staff• Open and alert• Up-beat and energising• Demonstrable representation of the 6Cs

Values and Behaviours

• The Caring Counts Strategy was launched in December 2013 with Jane Cummings CNO NHS England

• Trust response to the Compassion in Practice report of 2012

• First cohort of BCPFT Care Makers present at the event

Care Makers within BCPFT

• Two intakes per year

• Complete the 3 stage application process at

www.nhsemployers.org/campaigns/care-makers/apply-to-be-a-care-maker

Complete on-line application formGive an example of each of the #6Cs in your practice

Obtain reference from your line manager

Applying to be a Care Maker

Care Makers Hub

• Program Info

• Resources

• Events

• Learning

• Care Maker News

6Cs Live! Communication Hub

• 6Cs Live! Latest News

• Make your 6Cs Live! pledge

• Join the 6Cs Live! online network

Getting involved…

Follow us on Twitter@6CsLive@JaneMCummings@JulietBeal@HilaryGarratt

Follow hashtags#6CsLive#6Cs#Caremakers

www.6cs.england.nhs.uk

Our Journey

Any Questions?

Thank You