Building Balanced Scorecards

Thompson Leadership TeamMay 20, 2010

Annette Overton, Quality Performance Department

Introducing Balanced Scorecard

• “…a means to setting and achieving the strategic goals and objectives for your organization.”

• “… aligns vision and mission with customer requirements and day-to-day work.

• “…evaluates strategies, monitors efficiency improvements, builds capacity with employees, and communicates progress.”

Introducing Balanced Scorecard• Strategic Plan• Objectives• Action Plans • Scorecard with

measures, targets and key performance indicators

GETTING RESULTS

Components of Balanced Scorecard (school district)

4

Learning and InnovationObjectives, Strategies, Measures

Stakeholder Objectives, Strategies, Measures

FinancialObjectives, Strategies, Measures

Internal / ProcessObjectives, Strategies, Measures Strategy

Vision, Mission and Values

Student AchievementObjectives, Strategies, Measures

StakeholderPerspective

Who are our stakeholders in TSD?

Stakeholder Financial

Perspective Perspective

Growth and Internal/Innovation ProcessPerspective Perspective

Student Achievement Perspective

Financial Perspective

Where does the money flow?

Stakeholder FinancialPerspective Perspective

Learning and Internal/Innovation ProcessPerspective Perspective

Student Achievement Perspective

Learning and

Innovation Perspective

Do we provide our staff with the tools they need to take us into the future?

Stakeholder FinancialPerspective Perspective

Learning and Internal/

Innovation Process

Perspective Perspective

Student Achievement Perspective

From Balanced Scorecard Strategy…(Hannabarger,2007)

Internal/ ProcessPerspective

Do our processes add value to the work?

Stakeholder FinancialPerspective Perspective

Learning and Internal/Innovation ProcessPerspective Perspective

Student Achievement Perspective

Student AchievementPerspective

Are students making progress in their achievement?

Stakeholder FinancialPerspective Perspective

Learning and InternalInnovation ProcessPerspective Perspective

Student AchievementPerspective

Building Balanced Scorecards

• Hannabarger, (2007) asks us to consider developing:

Mission, vision, values (MMV)Strategic planAlignment of organizations work to match MMVStrategy maps and operational plansUses key performance indicators and monitors progressProcess improvement through Plan-Do-Check-Adjust

(PDCA)

Learning and

Innovation

% of staff with PD plan being implemented

Number of improvement ideas submitted (SSLT)

% of budget applied to new programs

Survey Results

School safety discipline rates

School Dude cycle times

Delivery time for materials or support from district

First Call

Stakeholder Satisfaction

Financial Internal Process

Student Success

Acuity Scores

Retention and graduation rates

Attendance/discipline rates

Hiring Process cycle times

M & P cycle times

Efficiency and effectiveness gains from improvement projects

% of funding by sources

Increase/decrease in funding revenue streams

Cost reductions

Budget compliance

Components of Balanced Scorecard (school district)

12

Learning and InnovationObjectives, Strategies, Measures

Stakeholder Objectives, Strategies, Measures

FinancialObjectives, Strategies, Measures

Internal / ProcessObjectives, Strategies, Measures Strategy

Vision, Mission and Values

Student AchievementObjectives, Strategies, Measures

Building Balanced Scorecards

Your turn…1) Identify measures and key features of each2) Consider pros and cons to each style3) How would a school or a division use a BSC?