Building Balanced Scorecards Thompson Leadership Team May 20, 2010 Annette Overton, Quality...
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Transcript of Building Balanced Scorecards Thompson Leadership Team May 20, 2010 Annette Overton, Quality...
Building Balanced Scorecards
Thompson Leadership TeamMay 20, 2010
Annette Overton, Quality Performance Department
Introducing Balanced Scorecard
• “…a means to setting and achieving the strategic goals and objectives for your organization.”
• “… aligns vision and mission with customer requirements and day-to-day work.
• “…evaluates strategies, monitors efficiency improvements, builds capacity with employees, and communicates progress.”
Introducing Balanced Scorecard• Strategic Plan• Objectives• Action Plans • Scorecard with
measures, targets and key performance indicators
GETTING RESULTS
Components of Balanced Scorecard (school district)
4
Learning and InnovationObjectives, Strategies, Measures
Stakeholder Objectives, Strategies, Measures
FinancialObjectives, Strategies, Measures
Internal / ProcessObjectives, Strategies, Measures Strategy
Vision, Mission and Values
Student AchievementObjectives, Strategies, Measures
StakeholderPerspective
Who are our stakeholders in TSD?
Stakeholder Financial
Perspective Perspective
Growth and Internal/Innovation ProcessPerspective Perspective
Student Achievement Perspective
Financial Perspective
Where does the money flow?
Stakeholder FinancialPerspective Perspective
Learning and Internal/Innovation ProcessPerspective Perspective
Student Achievement Perspective
Learning and
Innovation Perspective
Do we provide our staff with the tools they need to take us into the future?
Stakeholder FinancialPerspective Perspective
Learning and Internal/
Innovation Process
Perspective Perspective
Student Achievement Perspective
From Balanced Scorecard Strategy…(Hannabarger,2007)
Internal/ ProcessPerspective
Do our processes add value to the work?
Stakeholder FinancialPerspective Perspective
Learning and Internal/Innovation ProcessPerspective Perspective
Student Achievement Perspective
Student AchievementPerspective
Are students making progress in their achievement?
Stakeholder FinancialPerspective Perspective
Learning and InternalInnovation ProcessPerspective Perspective
Student AchievementPerspective
Building Balanced Scorecards
• Hannabarger, (2007) asks us to consider developing:
Mission, vision, values (MMV)Strategic planAlignment of organizations work to match MMVStrategy maps and operational plansUses key performance indicators and monitors progressProcess improvement through Plan-Do-Check-Adjust
(PDCA)
Learning and
Innovation
% of staff with PD plan being implemented
Number of improvement ideas submitted (SSLT)
% of budget applied to new programs
Survey Results
School safety discipline rates
School Dude cycle times
Delivery time for materials or support from district
First Call
Stakeholder Satisfaction
Financial Internal Process
Student Success
Acuity Scores
Retention and graduation rates
Attendance/discipline rates
Hiring Process cycle times
M & P cycle times
Efficiency and effectiveness gains from improvement projects
% of funding by sources
Increase/decrease in funding revenue streams
Cost reductions
Budget compliance
Components of Balanced Scorecard (school district)
12
Learning and InnovationObjectives, Strategies, Measures
Stakeholder Objectives, Strategies, Measures
FinancialObjectives, Strategies, Measures
Internal / ProcessObjectives, Strategies, Measures Strategy
Vision, Mission and Values
Student AchievementObjectives, Strategies, Measures
Building Balanced Scorecards
Your turn…1) Identify measures and key features of each2) Consider pros and cons to each style3) How would a school or a division use a BSC?