BUILDING A CULTURE OF RESILIENCY IN TIMES OF COMPLEXITY, CHAOS, & UNPRECEDENTED CHANGE
Kimberly Delbo, MSN, RN-BC, CSN, CDP
Founder, CEO, Consultant
Director of Nursing Services & Innovation
Doctoral Candidate, Liberty University
SESSION OBJECTIVES
Define resilience
Discuss fundamental concepts of resilient, caring leadership
Delineate six best practices for helping others weather the storm
Identify three practices to strengthen resilience
Discuss how to increase resilience through self-care and reflection
“THE MAN IN THE ARENA”
CURRENT CHALLENGES:WHY A PERFECT STORM?
AN UNHEALTHY HEALTHCARE WORKFORCE: A CALL TO BRING CARE BACK TO CARING
More likely to smoke
Less likely to eat healthy
Less likely to exercise
Increased prevalence of obesity especially among nurses
Burnout and depression at alarming rates > 50% of healthcare providers
PUBLIC HEALTH EPIDEMIC: BURNOUT
Pervasive public health epidemic
Resulting in negative consequences Providers
Health systems
Patient outcomes
Imperative for healthcare systems to: Value provider wellness and leadership
development
Promote resilience, and healthy workforce cultures
NEED FOR NEW MODELS OF LEADERSHIP
▪Our health care system is broken▪Spend more on healthcare than any other developed nation▪Outcomes are the poorest
▪New type of leadership is needed to transform our system
▪Move beyond traditional leadership styles and embrace new and emerging models▪Transformational, Authentic, Adaptive, Innovative, Quantum
INTERCONNECTED FRAMEWORK
▪Evidence
▪Innovation
▪Leadership
Patient-Centered
Technology Failures Partnerships Patterns
EVIDENCE – LEADERSHIP – INNOVATION FRAMEWORK
Evidence
Leadership Innovation
Patterns
Patient Centered
Failures
Technology Partnerships
High Performance
(Weberg & Davidson, 2021)
DEFINE RESILIENCE
Capacity to recover quickly from difficulties; toughness
Ability of a substance or object to spring back into shape; elasticity
“Leading with excellence over time through the realities of success and failure in the tough marketplaces of life.”
(Dees, 2013)
RESILIENT LEADERSHIP
“…the essence of great leadership, resilient leadership, is selfless service over time from a platform of character and competence.”
- Robert F. Dees, Major General U.S. Army
(Dees, 2013)
FUNDAMENTAL CONCEPTS OF RESILIENT LEADERSHIP
Character counts
Selfless service to humanity
Integrity matters
Courage overcomes fear
CHARACTER COUNTS
Character trumps competencies
Character topples talent
People can’t climb beyond the limitations of their character
Self-Reflection: “What is character, and how do we ensure that character protects the talent, the competencies, and the full potential of our own lives and the lives of those we lead?”
Selfless service, integrity, and courage form a three-strand cord that forms character.
OUR PAST SHAPES OUR PRESENT & FUTURE
SELFLESS SERVICE TO HUMANITY
At the heart of effective leadership
Often includes personal sacrifice
Can be developed over time
Sadly, some leaders never get it!
Selflessness drives the motives of the leader
INTEGRITY IN ACTION MATTERS
(Dees, 2013; Merriam-Webster, n.d.)
Telling the truth or staying true to a set of values
Developed by adhering to moral principals
As integrity grows, so will the trust others place in you!
COURAGE OVERCOMES FEAR
Courage is the backbone of leadership!
Latin word cor, meaning heart
Faith is the bridge which leads from fear to courage
Learned behavior which increases each time we stare down fear
“How very little can be done under the spirit of fear.” Florence Nightingale
ANA’S CODE OF ETHICS: PROVISION 5
"The nurse owes the same duties to self as to others, including the responsibility to promote health and safety, preserve wholeness of character and integrity, maintain competence, and continue personal and professional growth."
Provision 5 of the Code of Ethics for Nurses
"The nurse owes the same duties to self as to others, including the responsibility to promote health and safety, preserve wholeness of character and integrity, maintain competence, and continue personal and professional growth."
Provision 5 of the Code of Ethics for Nurses
BEFORE, DURING & AFTER THE STORM
Before:
Building resilience
During:
Weathering the storm
After:
Bouncing back
BECOMING A MORE RESILIENT LEADER
SIX BEST LEADERSHIP PRACTICES FOR HELPING OTHERS WEATHER THE STORM
Positively affirm those in the crucible
Let the experts do their job
Seek historical parallels
Shield subordinates
Lead by example
Mobilize resources
THREE BEST PRACTICES TO BUILD RESILIENCY
Manage your personal energy
Manage
Learn to shift your lensesLearn
Develop your sense of purpose
Develop
8 STRATEGIES TO BUILD RESILIENCY
Take fun seriously
1
Practice mindfulness
2
Model healthy behavior
3
Find time alone
4
Prioritize time for silence and solitude
5
Reduce nurse workload
6
Engage in prioritization
7
Reduce microsystem stress
8
SELF-REFLECTION ACTIVITY
Recall a time in your life when you were able to rise above a difficult or challenging situation
“Ask yourself: What happened?
What was I thinking and feeling at the time?
What did I learn from the experience that has made me a more resilient person today?”
MORE IDEAS FOR BUILDING RESILIENCY
1
Explore opportunities for self-discovery
2
Learn to accept and appreciate change
3
Develop and move toward realistic goals
4
Establish new connections
5
Strengthen existing connections
INCREASE RESILIENCE THROUGH SELF-CARE
INCREASE RESILIENCE THROUGH SELF-CARE
Get plenty of sleep
Prioritize exercise
Learn something new
Control your emotions
Enhance social connections
INNOVATIVE TOOLS & RESOURCES FOR BUILDING RESILIENCY
Nurses Together
Moodfit Mobile App
Happy App
“THE NURSE LEADER IN THE ARENA”
I honor nurse leaders of character and competence across this great nation and beyond.
I honor selfless servant nurse leaders who lay down their lives for others.
I honor nurse leaders who set the conditions for success in others.
I honor nurse leaders who do not compromise in the toughest crucibles of leadership.
I honor nurse leaders who lead through uncertainty, complexity, chaos, crisis, and unprecedented change while restoring vision, purpose, faith, and hope.
I honor nurse leaders who spend a lifetime honing their skills to serve others.
I honor resilient nurse leaders who stay the course, who run the race with excellence and endurance.
I honor nurse leaders who help others bounce back and higher than before.
Will you join me in honoring and cultivating resilient nurse leaders in the arena?
CONTACT INFORMATION
Kimberly Delbo, MSN, RN-BC, CSN, CDP Founder, CEO, Consultant, Trainer, Speaker
Radiant & Resilient Leadership Email: [email protected]
QUESTIONS ?
REFERENCES
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American Nurses Association. (2020). The Well-Being Initiative. Retrieved from https://www.nursingworld.org/thewellbeinginitiative
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