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CONTENTS
Introduction
Company Profile1
Business & Model2
Success Factor3
Case Study4
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02 03 04 05
Company Profile
Bread PPT
01
Introduction
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Quick Respond• Over 20 Co-Partners around China• Tier 1 cities 100% covered• Tier 2 cities 70% covered• Tier 3 cities 50$ covered
Rich Experience• Over 10 years industry exp.• ISO audit experience
Full Qualified• Service review• Service report and improvement• Caring about staffs
Hi-Technologist• Cloud based case sys• CRM/HRM• Virtualization operation• Business Intelligence
Management• ITIL Master• ISO 20000 & ISO 27001• PMP
Brot
ight
Tech
nolo
gy
Company Profile
Our Strengths
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Company Profile
Over 10 Fortune 500 Clients
Supporting over 7,000 users
>95% Customer Satisfaction
Professionals Rate 80%
Professional Service Provider
BROTIGHT
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Company Profile
Our Honor
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Gansu
Xian
Beijing
Shenyang
Changchun
Qingdao
Shanghai
Guangzhou
福州
Tianjin
武汉Changsha
Hongkong
ChengduChongqing
郑州Jinan
NingboXuzhou
Yichun
Taipei
台中
Hu He
Tongliao
Xiamen
Kunming
Company Profile
Domestic Coverage
Headquarters
Coverage
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Company Profile
SingaporeMalaysia
Japan
IndiaDubai
KazakhstanItaly
ParisEastern CoastWestern Coast
AngolaMale
Thailand
Coverage Overseas
Mexico City
Sydney
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O-Chart
Company Profile
Managing Office
Managed Service
Service Management
Technician Resource Pool
Project Management
Operation Management
Technical Expert
FinancialAccounting
2nd Tier Support
Business Development
Solution Service
1st Tier Support
Human Resource
Marketing
Consultant
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AccountingHuman ResourceBusiness DevelopmentMarketing
InfrastructureSecurity ServiceVirtualizationEnterprise DRData security
On-SiteTicket/TokenOutboundOperation
O-Chart
Company Profile
Managing Office
Managed Service Operation ManagementSolution Service
Technical Resource Pool
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Management
Professionals
Company Profile
Our Team
• ITIL v3 certified• PMP certified of all project manager• Over 10 years of IT management experience• Over 8 years working experience in multi-national
firms in IT industry• Expert in ISO 20000 and ISO 27001 standards
• +5 years experience in network planning and implementation projects.• +5 years experience in server/system planning, implementation and
operation.• +3 years experience in virtualization solutions.• +3 years experience in desktop support with multi-lingual• At least 2 years working experience for all of the technicians.
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Company Profile
Our Capacity
Brotight SSPBT-CRMBT-HRMRemote Supporting Service
Our Support Sys
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Company Profile
Our Capacity
SLA 7x24x365 respondingRich experience on supporting service overseas.Managed IT ChainsManaged technical resourcesMulti-lingual SupportCoverage from T1 to T3 CitiesVariety technical experts
We Offer …
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Our ClientsCompany Profile
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01 02 03 04 05
Business & Model
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Business
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OutsourcingService
Solution Service
OutboundService
Helpdesk Networking System Ops DBA Virtualize
VirtualizationSolution
MS ProductsSolution
Network & Data Secure
Disaster Recovery
SecurityAnalyze
Onsite SupToken
Case Support
Remote Hand
Coordination Service
Managed Service
Business & ModelBusiness Category
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Business & ModelDelivering
Service CategoryCustomer Portal
Knowledge Request Reporting
Incident Mgmt SLA Management Request Fulfillment SatisfactoryService Desk
Change & Release Mgmt
NOCEvent Discovery Provisioning
Infrastructure
Customer Process Owner & Manager
network server storage cloud
Problem Management
CMDB
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01 02 03 04 05
Success Factor
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Factor
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PlanAct
DoCheck
Target of Management
Service Management via ISO 20000/ITIL
Time Period
MaturationStage
活动 /控制/文档 /资源 /目标按计划实施监控和测量一致性和有效性
分析 /评审/决策 /变更 /改进有效性
Success Factor
Theory
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Systems
Success Factor
BT-SSP
1. Submit request via web, email , online
2. Based on ITIL theory3. Knowledge base and
category management
4. English is supported
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Systems
Success Factor
1. Support multi-methods of login
2. Self-service portal is provided.
3. Clear process of status of dealing the requests/incidents
1
2
3
BT-SSP
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Systems
Success Factor
1. Powerful reporting2. Customized reports3. T1 service
evaluation
BT-SSP
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And also we have…
Success Factor
Human Resources
Network Operation
Customer Relationship
01 02 03
BTCRM BTHRM BTNOC
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01 02 03 04 05
Case Study
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Success
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Case – FREP
Client Name Petrol company in China
Project Subject
Data Center Relocation and Integration
Challenges 将全厂区 4座数据中心 230余台业务应用及全厂网络架构整合调优至新数据中心- 网络架构分散,外连业务较多,停机 SLA较短- 涉及应用较多,迁移调优风险过高- 存储架构分散,迁移调优难度较大- 资源分散,无法合理利用
Benefits FREP采用应用虚拟化技术及存储虚拟化技术,在可控 SLA内确保迁移的安全性。优化整合后对服务器数量及电力消耗减少 %35,提高服务器的使用效率和共享程序,减少了系统恢复时间,提升系统的可用性,同时达到了集中管理,减轻 IT运维人员的工作强度和工作量,实现低成本高效率的 IT运行,为 FREP业务提供了强劲的支持。
Offering 为此成立专项团队分为虚拟化组、网络组、应用组、运输组及保障组,其中具备专职项目经理、质量审计经理、资深虚拟化架构师、网络架构师、应用架构师等驻扎客户现场为福建联合石化提供设计、规划、迁移、整合、调优及后期维护的高质量服务。
Team We offer professional team on site,
Project Manager – PMP certifiedVMware Professionals – certified with VCP,MCITPCisco Network Professionals – CCIE、 CISSP certifiedApplication Professionals – MCITP certified
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Case – Avnet( China)Client Name Technologist Firm in China
Project Subject Network and System Optimization and Enhancement of Performance
Challenges 设计网络、服务器、存储设备品牌较多,迁移调试有一定难度
Benefits of Client
在客户最终用户无感知的情况下,将原数据中心业务及设备平滑迁移至新数据中心,所有业务及设备良好运营至新数据中心,突破性的提高基础架构平台对业务支撑的效率。
Offering 项目成立 2支小组,分别为业务保障组,项目执行组,项目团队与客户多次沟通后,确定项目目标及里程碑,调研后对数据进行抓取,结合目标及里程碑通过数据分析形成执行计划,随后对执行计划进行可行性分析,通过由项目经理统一管理协调,执行组严格按照标准执行,业务保障组进行质量复审及后盾保障,为安富利(中国)数据中心迁移项目提供了高质量的服务。
Team Onsite Project Manager – PMP certifiedSecurity Professional – CCIE Security、 CISSPSystem Professional – MCITPNetwork Technicians – CCNA、 CCNP
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Client Name Air firm in China
Project Subject 巴航虚拟化架构设计与实施Challenges 因为巴航工业公司在中国地区的高速发展,使得原本简陋的 IT基础架构难以负荷新增的各种
业务需求和爆发式的业务数据Benefits of Client
• 为巴航提供了高冗余、高性能、低运维成本、低信息安全风险的整体 IT基础架构。• 提供一站式专业解决方案,为巴航从前期立案、规划设计、执行、过程监控和收尾各个阶段提供专业服务。
• 提供不间断的 IT监控和突发事件技术支持服务,保障业务稳定运行Offering 派出专业团队包括技术人员,经理和高级技能现场为中国航空审计师和帮助客户设计 /规划,
建立,实施,安全和全面的管理核心网络。Team 提供的专业人员包括 ,
• Network Architect , CCIE Security;• Professional service project manager, PMP Certified;• System/Application Professional, MCITP;• Network engineers, Cisco and Juniper certified;
Case – Embraer Air
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Case – Walmart (China)
Client Name Wal-Mart (China)
Project Subject IT Basic Infrastructure Investigation and Data Center Relocation
Benefits of Client Numbers of small IDC needs to be integrated into a centralized data center to provide improved performance to all the market and offices in China. BROTIGHT helps the client to investigate the whole IT infrastructure, including network, server, storage, and security facilities.
Offering Project ManagementProject CoordinationTechnical WriterSite technician
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be interpreted to be a commitment on the part of Microsoft, and Brotight cannot guarantee the accuracy of any information provided after the date of this presentation. BROTIGHT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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