Brotight China - Professional Service

IT Professional Service Provider BROTIGHT KEEP IT TIGHT WITH US

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CONTENTS

Introduction

Company Profile1

Business & Model2

Success Factor3

Case Study4


02 03 04 05

Company Profile

Bread PPT

01

Introduction


Quick Respond• Over 20 Co-Partners around China• Tier 1 cities 100% covered• Tier 2 cities 70% covered• Tier 3 cities 50$ covered

Rich Experience• Over 10 years industry exp.• ISO audit experience

Full Qualified• Service review• Service report and improvement• Caring about staffs

Hi-Technologist• Cloud based case sys• CRM/HRM• Virtualization operation• Business Intelligence

Management• ITIL Master• ISO 20000 & ISO 27001• PMP

Brot

ight

Tech

nolo

gy

Company Profile

Our Strengths


Company Profile

Over 10 Fortune 500 Clients

Supporting over 7,000 users

>95% Customer Satisfaction

Professionals Rate 80%

Professional Service Provider

BROTIGHT


Company Profile

Our Honor


Gansu

Xian

Beijing

Shenyang

Changchun

Qingdao

Shanghai

Guangzhou

福州

Tianjin

武汉Changsha

Hongkong

ChengduChongqing

郑州Jinan

NingboXuzhou

Yichun

Taipei

台中

Hu He

Tongliao

Xiamen

Kunming

Company Profile

Domestic Coverage

Headquarters

Coverage


Company Profile

SingaporeMalaysia

Japan

IndiaDubai

KazakhstanItaly

ParisEastern CoastWestern Coast

AngolaMale

Thailand

Coverage Overseas

Mexico City

Sydney


O-Chart

Company Profile

Managing Office

Managed Service

Service Management

Technician Resource Pool

Project Management

Operation Management

Technical Expert

FinancialAccounting

2nd Tier Support

Business Development

Solution Service

1st Tier Support

Human Resource

Marketing

Consultant


AccountingHuman ResourceBusiness DevelopmentMarketing

InfrastructureSecurity ServiceVirtualizationEnterprise DRData security

On-SiteTicket/TokenOutboundOperation

O-Chart

Company Profile

Managing Office

Managed Service Operation ManagementSolution Service

Technical Resource Pool


Management

Professionals

Company Profile

Our Team

• ITIL v3 certified• PMP certified of all project manager• Over 10 years of IT management experience• Over 8 years working experience in multi-national

firms in IT industry• Expert in ISO 20000 and ISO 27001 standards

• +5 years experience in network planning and implementation projects.• +5 years experience in server/system planning, implementation and

operation.• +3 years experience in virtualization solutions.• +3 years experience in desktop support with multi-lingual• At least 2 years working experience for all of the technicians.


Company Profile

Our Capacity

Brotight SSPBT-CRMBT-HRMRemote Supporting Service

Our Support Sys


Company Profile

Our Capacity

SLA 7x24x365 respondingRich experience on supporting service overseas.Managed IT ChainsManaged technical resourcesMulti-lingual SupportCoverage from T1 to T3 CitiesVariety technical experts

We Offer …


Our ClientsCompany Profile


01 02 03 04 05

Business & Model

Bread PPT

Business


OutsourcingService

Solution Service

OutboundService

Helpdesk Networking System Ops DBA Virtualize

VirtualizationSolution

MS ProductsSolution

Network & Data Secure

Disaster Recovery

SecurityAnalyze

Onsite SupToken

Case Support

Remote Hand

Coordination Service

Managed Service

Business & ModelBusiness Category


Business & ModelDelivering

Service CategoryCustomer Portal

Knowledge Request Reporting

Incident Mgmt SLA Management Request Fulfillment SatisfactoryService Desk

Change & Release Mgmt

NOCEvent Discovery Provisioning

Infrastructure

Customer Process Owner & Manager

network server storage cloud

Problem Management

CMDB


01 02 03 04 05

Success Factor

Bread PPT

Factor


PlanAct

DoCheck

Target of Management

Service Management via ISO 20000/ITIL

Time Period

MaturationStage

活动 /控制/文档 /资源 /目标按计划实施监控和测量一致性和有效性

分析 /评审/决策 /变更 /改进有效性

Success Factor

Theory


Systems

Success Factor

BT-SSP

1. Submit request via web, email , online

2. Based on ITIL theory3. Knowledge base and

category management

4. English is supported


Systems

Success Factor

1. Support multi-methods of login

2. Self-service portal is provided.

3. Clear process of status of dealing the requests/incidents

1

2

3

BT-SSP


Systems

Success Factor

1. Powerful reporting2. Customized reports3. T1 service

evaluation

BT-SSP


And also we have…

Success Factor

Human Resources

Network Operation

Customer Relationship

01 02 03

BTCRM BTHRM BTNOC


01 02 03 04 05

Case Study

Bread PPT

Success


Case – FREP

Client Name Petrol company in China

Project Subject

Data Center Relocation and Integration

Challenges 将全厂区 4座数据中心 230余台业务应用及全厂网络架构整合调优至新数据中心- 网络架构分散，外连业务较多，停机 SLA较短- 涉及应用较多，迁移调优风险过高- 存储架构分散，迁移调优难度较大- 资源分散，无法合理利用

Benefits FREP采用应用虚拟化技术及存储虚拟化技术，在可控 SLA内确保迁移的安全性。优化整合后对服务器数量及电力消耗减少 %35，提高服务器的使用效率和共享程序，减少了系统恢复时间，提升系统的可用性，同时达到了集中管理，减轻 IT运维人员的工作强度和工作量，实现低成本高效率的 IT运行，为 FREP业务提供了强劲的支持。

Offering 为此成立专项团队分为虚拟化组、网络组、应用组、运输组及保障组，其中具备专职项目经理、质量审计经理、资深虚拟化架构师、网络架构师、应用架构师等驻扎客户现场为福建联合石化提供设计、规划、迁移、整合、调优及后期维护的高质量服务。

Team We offer professional team on site,

Project Manager – PMP certifiedVMware Professionals – certified with VCP,MCITPCisco Network Professionals – CCIE、 CISSP certifiedApplication Professionals – MCITP certified


Case – Avnet（ China）Client Name Technologist Firm in China

Project Subject Network and System Optimization and Enhancement of Performance

Challenges 设计网络、服务器、存储设备品牌较多，迁移调试有一定难度

Benefits of Client

在客户最终用户无感知的情况下，将原数据中心业务及设备平滑迁移至新数据中心，所有业务及设备良好运营至新数据中心，突破性的提高基础架构平台对业务支撑的效率。

Offering 项目成立 2支小组，分别为业务保障组，项目执行组，项目团队与客户多次沟通后，确定项目目标及里程碑，调研后对数据进行抓取，结合目标及里程碑通过数据分析形成执行计划，随后对执行计划进行可行性分析，通过由项目经理统一管理协调，执行组严格按照标准执行，业务保障组进行质量复审及后盾保障，为安富利（中国）数据中心迁移项目提供了高质量的服务。

Team Onsite Project Manager – PMP certifiedSecurity Professional – CCIE Security、 CISSPSystem Professional – MCITPNetwork Technicians – CCNA、 CCNP


Client Name Air firm in China

Project Subject 巴航虚拟化架构设计与实施Challenges 因为巴航工业公司在中国地区的高速发展，使得原本简陋的 IT基础架构难以负荷新增的各种

业务需求和爆发式的业务数据Benefits of Client

• 为巴航提供了高冗余、高性能、低运维成本、低信息安全风险的整体 IT基础架构。• 提供一站式专业解决方案，为巴航从前期立案、规划设计、执行、过程监控和收尾各个阶段提供专业服务。

• 提供不间断的 IT监控和突发事件技术支持服务，保障业务稳定运行Offering 派出专业团队包括技术人员，经理和高级技能现场为中国航空审计师和帮助客户设计 /规划，

建立，实施，安全和全面的管理核心网络。Team 提供的专业人员包括 ,

• Network Architect , CCIE Security;• Professional service project manager, PMP Certified;• System/Application Professional, MCITP;• Network engineers, Cisco and Juniper certified;

Case – Embraer Air


Case – Walmart (China)

Client Name Wal-Mart (China)

Project Subject IT Basic Infrastructure Investigation and Data Center Relocation

Benefits of Client Numbers of small IDC needs to be integrated into a centralized data center to provide improved performance to all the market and offices in China. BROTIGHT helps the client to investigate the whole IT infrastructure, including network, server, storage, and security facilities.

Offering Project ManagementProject CoordinationTechnical WriterSite technician

© 2014 Brotight Technology Company. All rights reserved. Brotight, Windows and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Broitght Corporation as of the date of this presentation. Because Brotight must respond to changing market conditions, it should not

be interpreted to be a commitment on the part of Microsoft, and Brotight cannot guarantee the accuracy of any information provided after the date of this presentation. BROTIGHT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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Transcript of Brotight China - Professional Service