Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15
BPMN Basics: What You Need to
Know for Your Content Strategy
Dr. Jackie Damrau
Certified BPMN
Professional
Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15
About Me!
I’m a… and a …
I hold Certifications as a…
You can follow me at:
@damrauja
www.linkedin.com/in/jackiedamrau/
BPMN
Certified
Practitioner
Certified ARIS
Business Architect
Professional
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15
BPMN BasicsLearn how to model properly
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15
What is a Model?
Conveys meaning, specifically logic of
activity flow from process start to end
Both a visualization and a data entry
device
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15
What is a Process?
A sequence of
activities leading
from an initial
state (Start) to a
defined
conclusion state
(End)
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What is a Process Model?
A map of all the possible paths or sequences of activities from the Start to the End state that is met with Success or Failure
Reveals only the order of activities, whenthey happen, and under what conditions
Describes what happens next when an activity completes, but may have little to say about what happens inside the activity itself
Does not describe how an activity is performed or where or why
Barely touches on what the activity is or who performs it
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What is Process Logic?
Documenting “as-is” (current
state) by meeting with SMEs
directly involved with the
process
Does not define every
conceivable possibility
Should cover the basic
“happy” path and major
exception paths that prevent
business from occurring
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What Process Logic
Questions Can I Ask? How does the process actually start? What activity triggers
it? Is there more than one possible way it can start?
What determines when the process is complete? Are there
different end states (success vs. failure)?
How does the process go from Activity X to Activity Y? Does
the person doing Activity Y somehow know when to do it?
How do you know when Activity X is done? Does Activity X
always end in the same way? Are there any exceptions to
how Activity X can end? Are there any specific business
rules in place to prevent or guide the next action state?
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Standard Recommended Objects
BPMN Poster
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What Process Model
Types Are Available?
Simple
Subprocesses (Simple, Expanded)
Exceptions (Simple)
Loopbacks
Decision Gateways (splits and joins)
Swimlanes (Simple, Expanded)
Events, Activities, Data Elements,
Sequence Flows
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Subprocess (Separate Page)
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Subprocess
(Simple – Expanded view)
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Decision Gateways
(Parallel Split and Join)
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Subprocess
(Expanded Subprocess)
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Different Events, Activities, Data
Elements, and Sequence Flows
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Want to Know More...
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15
Items You
Should Know How To Do…
Define scope of business problem
Define stakeholders and their
concerns
Define measures to let you know
you’ve succeeded in improving
a situation
Define customer needs and
interactions with the business
Create business process flow
diagrams
Define quality controls and
determine consistency (Six Sigma)
Define waste or inefficient flow
patterns (Lean)
Define decision management
opportunities (business rules)
Define a process using an
industry framework (SCOR,
APQC)
Define human performance
problems
Generate job descriptions and
training requirements
Define managerial performance
problems
Define problems with IT support
Generate software requirements
Source: BPTrends “A BPM Methodology—What Is It And Why It Is Important"
(http://www.bptrends.com/the-bptrends-associates-methodology/)
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15
Certifications
Degrees
• Kelley School of Business
• BS, Business – Information
& Process Management
Major
• Widener University
• MS, Business Process
Innovation
• Boston University
• bpmessentials.com
• University Alliance
• Univ. of California – Irvine
• Univ. of Illinois – Springfield
• Univ. of North Carolina – Charlotte
• Association of Business
Process Management
Professionals (ABPMP)
• International Institute of
Business Analysis (IIBA)
• BPM Institute.org
Professional Associations
• Univ. of San Francisco
• Villanova University
• Widener University
• Association for Information and
Image Management (AIIM)
• Object Management Group (OMG)
Enhance Your BPM Skills…
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15
Where Did I Get This Stuff...
Source: http://www.flickr.com/photos/rosenfeldmedia/4459977926/
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15
Book Recommendations
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15
Presentation Resources
Business Process Management Common Body of Knowledge (BPM CBOK®), Version 2.0 – Second Release. (2009). Association of Business Process Management Professionals.
Dyer, Lisa. (2013, January). “Information Architecture and Business Process Management: A Recipe for New Business Value.” STC Intercom (www.stc.com)
Harmon, Paul. (2013, March 13). “What New Technology Should a Manager Use?” BPTrends Email Advisor (www.bptrends.com)
Harmon, Paul, and Wolf, Celia. (2014, March). “The State of Business Process Management.” BPTrends (www.bptrends.com)
Recker, Jan. (2013, March 9). “Class Notes: BPM Research and Education — How Was School Today?” BPTrends e-zine (www.bptrends.com)
Rockwell, Dan (aka Leadership Freak). (2013, March 15). “Thriving Through Process.” Leadership Freak blog (leadershipfreak.wordpress.com)
University of San Francisco. (2013). "Applied Business Process Management, Book 1 of 2, Weeks 1-4. (http://www.usanfranonline.com/certificate-programs-online/)
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Source: http://www.themebrain.com/sites/default/files/question-answers-teaser.png
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Additional Modeling Options
• Flow Charting
• UML
• SIPOC
• Swim Lanes
• IDEF-0
• Systems Dynamics
• Value Chain
• LOVEM-E
• Value Stream Mapping
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15
Flow Charting Notation
Source: edrawsoft.comSource: http://en.wikipedia.org/wiki/Flowchart
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Swim Lanes
Source: blog.larimarconsulting.com
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15
Value Chain
Analysis Design Develop Implement Evaluate
• Collect
• Analyze
• Delivery
• Objectives
• Descriptions
• Collect Content
• Lesson Plan
• Document Types
• Create Test
• Build Course
• Create Materials
• Type of Media
• Beta Test
• Pilot
• Teach
• Complete Evals
• Review Evals
• Make Changes
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15
Unified Modeling Language (UML)
Source: ukpdf.info
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15
IDEF-0
Source: edrawsoft.com
Source: http://en.wikipedia.org/wiki/IDEF0
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15
LOVEM-E
Source: http://www.ibm.com/developerworks/webservices/library/ws-improvesoa/
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15
SIPOC
Source: six-sigma-material.com
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15
Systems Dynamics
Source: suggestsoft.com
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Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15
Value Stream Mapping
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