BPMN Basics: What You Need to Know for Your Content Strategy

Copyright © 2015. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn #stc15

BPMN Basics: What You Need to

Know for Your Content Strategy

Dr. Jackie Damrau

Certified BPMN

Professional


About Me!

I’m a… and a …

I hold Certifications as a…

You can follow me at:

@damrauja

www.linkedin.com/in/jackiedamrau/

BPMN

Certified

Practitioner

Certified ARIS

Business Architect

Professional

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BPMN BasicsLearn how to model properly

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What is a Model?

Conveys meaning, specifically logic of

activity flow from process start to end

Both a visualization and a data entry

device

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What is a Process?

A sequence of

activities leading

from an initial

state (Start) to a

defined

conclusion state

(End)

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What is a Process Model?

A map of all the possible paths or sequences of activities from the Start to the End state that is met with Success or Failure

Reveals only the order of activities, whenthey happen, and under what conditions

Describes what happens next when an activity completes, but may have little to say about what happens inside the activity itself

Does not describe how an activity is performed or where or why

Barely touches on what the activity is or who performs it

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What is Process Logic?

Documenting “as-is” (current

state) by meeting with SMEs

directly involved with the

process

Does not define every

conceivable possibility

Should cover the basic

“happy” path and major

exception paths that prevent

business from occurring

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What Process Logic

Questions Can I Ask? How does the process actually start? What activity triggers

it? Is there more than one possible way it can start?

What determines when the process is complete? Are there

different end states (success vs. failure)?

How does the process go from Activity X to Activity Y? Does

the person doing Activity Y somehow know when to do it?

How do you know when Activity X is done? Does Activity X

always end in the same way? Are there any exceptions to

how Activity X can end? Are there any specific business

rules in place to prevent or guide the next action state?

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Standard Recommended Objects

BPMN Poster

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What Process Model

Types Are Available?

Simple

Subprocesses (Simple, Expanded)

Exceptions (Simple)

Loopbacks

Decision Gateways (splits and joins)

Swimlanes (Simple, Expanded)

Events, Activities, Data Elements,

Sequence Flows

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Simple Process

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Subprocess (Separate Page)

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Subprocess

(Simple – Expanded view)

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Exception Path

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Loopback

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Decision Gateways

(Parallel Split and Join)

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Swimlane

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Subprocess

(Expanded Subprocess)

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Different Events, Activities, Data

Elements, and Sequence Flows

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Want to Know More...

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http://www.flickr.com/photos/gtalan/5304315230/


Items You

Should Know How To Do…

Define scope of business problem

Define stakeholders and their

concerns

Define measures to let you know

you’ve succeeded in improving

a situation

Define customer needs and

interactions with the business

Create business process flow

diagrams

Define quality controls and

determine consistency (Six Sigma)

Define waste or inefficient flow

patterns (Lean)

Define decision management

opportunities (business rules)

Define a process using an

industry framework (SCOR,

APQC)

Define human performance

problems

Generate job descriptions and

training requirements

Define managerial performance

problems

Define problems with IT support

Generate software requirements

Source: BPTrends “A BPM Methodology—What Is It And Why It Is Important"

(http://www.bptrends.com/the-bptrends-associates-methodology/)

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http://www.bptrends.com/the-bptrends-associates-methodology


Certifications

Degrees

• Kelley School of Business

• BS, Business – Information

& Process Management

Major

• Widener University

• MS, Business Process

Innovation

• Boston University

• bpmessentials.com

• University Alliance

• Univ. of California – Irvine

• Univ. of Illinois – Springfield

• Univ. of North Carolina – Charlotte

• Association of Business

Process Management

Professionals (ABPMP)

• International Institute of

Business Analysis (IIBA)

• BPM Institute.org

Professional Associations

• Univ. of San Francisco

• Villanova University

• Widener University

• Association for Information and

Image Management (AIIM)

• Object Management Group (OMG)

Enhance Your BPM Skills…

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Where Did I Get This Stuff...

Source: http://www.flickr.com/photos/rosenfeldmedia/4459977926/

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http://www.flickr.com/photos/rosenfeldmedia/4459977926/


Book Recommendations

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Presentation Resources

Business Process Management Common Body of Knowledge (BPM CBOK®), Version 2.0 – Second Release. (2009). Association of Business Process Management Professionals.

Dyer, Lisa. (2013, January). “Information Architecture and Business Process Management: A Recipe for New Business Value.” STC Intercom (www.stc.com)

Harmon, Paul. (2013, March 13). “What New Technology Should a Manager Use?” BPTrends Email Advisor (www.bptrends.com)

Harmon, Paul, and Wolf, Celia. (2014, March). “The State of Business Process Management.” BPTrends (www.bptrends.com)

Recker, Jan. (2013, March 9). “Class Notes: BPM Research and Education — How Was School Today?” BPTrends e-zine (www.bptrends.com)

Rockwell, Dan (aka Leadership Freak). (2013, March 15). “Thriving Through Process.” Leadership Freak blog (leadershipfreak.wordpress.com)

University of San Francisco. (2013). "Applied Business Process Management, Book 1 of 2, Weeks 1-4. (http://www.usanfranonline.com/certificate-programs-online/)

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http://www.amazon.com/Business-Process-Management-Common-Knowledge/dp/1442105666/ref=sr_1_1?s=books&ie=UTF8&qid=1334952726&sr=1-1

http://intercom.stc.org/2012/02/information-architecture-and-business-process-management-a-recipe-for-new-business-value/

http://www.stc.com/

http://www.bptrends.com/deliver_file.cfm?fileType=publication&fileName=advisor20120313.pdf

http://www.bptrends.com/


http://www.bptrends.com/deliver_file.cfm?fileType=publication&fileName=2012-COL-Class Notes-- BPM-Recker 03.pdf


http://leadershipfreak.wordpress.com/2012/03/15/thriving-through-processes/

leadershipfreak.wordpress.com

http://www.usanfranonline.com/certificate-programs-online/


Source: http://www.themebrain.com/sites/default/files/question-answers-teaser.png

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http://www.themebrain.com/sites/default/files/question-answers-teaser.png


Additional Modeling Options

• Flow Charting

• UML

• SIPOC

• Swim Lanes

• IDEF-0

• Systems Dynamics

• Value Chain

• LOVEM-E

• Value Stream Mapping

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Flow Charting Notation

Source: edrawsoft.comSource: http://en.wikipedia.org/wiki/Flowchart

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http://edrawsoft.com

http://en.wikipedia.org/wiki/Flowchart


Swim Lanes

Source: blog.larimarconsulting.com

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http://blog.larimarconsulting.com


Value Chain

Analysis Design Develop Implement Evaluate

• Collect

• Analyze

• Delivery

• Objectives

• Descriptions

• Collect Content

• Lesson Plan

• Document Types

• Create Test

• Build Course

• Create Materials

• Type of Media

• Beta Test

• Pilot

• Teach

• Complete Evals

• Review Evals

• Make Changes

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Unified Modeling Language (UML)

Source: ukpdf.info

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http://ukpdf.info


IDEF-0

Source: edrawsoft.com

Source: http://en.wikipedia.org/wiki/IDEF0

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http://edrawsoft.com

http://en.wikipedia.org/wiki/IDEF0


LOVEM-E

Source: http://www.ibm.com/developerworks/webservices/library/ws-improvesoa/

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http://www.ibm.com/developerworks/webservices/library/ws-improvesoa/


SIPOC

Source: six-sigma-material.com

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http://six-sigma-material.com


Systems Dynamics

Source: suggestsoft.com

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http://suggestsoft.com


Value Stream Mapping

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http://engineeringeconomist.blogspot.com

BPMN Basics: What You Need to Know for Your Content Strategy

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