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BMGT326 Spring 2013Chapters 4, 10 & 11
60 Questions: 13 True/False, 37 Multiple Choice, and
10 Matching
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Exam Topics Chapter #4
Flowchart
Know the definition
Know the symbols
Match description ofdiagram with the diagram
Definition of exceptionroutine
Data Flow Diagrams
3 Types
Context
Physical DFD Logical DFD
Definition/description ofeach
Know the symbols used
Balance diagram Know definition
Identify if a diagram isbalanced or not
Top-down partitioning
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Exam Topics Chapter #10
Order entry / salesprocess
First 4 steps in order-to-
cash process Consists of:
Presales activities
Sales order processing
Picking and packing goods
Shipping
Know the following:
Customeracknowledgement
Picking ticket
Bill of lading
Packing slip
Review the Logical Level 0
DFD Be familiar with the
bubbles and the dataflows
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Exam Topics Chapter #10
Tickler file know the
definition
Trigger know the definition
Preformatted screens is
directed primarily at
ensuring input accuracy
Digital image processing
systems are capable of doing
what?
CRM systems
Bar code readers know the
definition
Valid shipping notice input is
support by what 2 things?
Customer order input
validity comes from what file
(i.e., data store)?
Most important asset to any
company is a happy
customer
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Exam Topics Chapter #11 B/AR/CR process
Completes the order-to-cash process
Consists of: Billing customers
Managing customeraccounts
Securing payment
Review Logical Level 0DFD Be familiar with the bubbles
and the data flows
Know the Treasurers goal
Triggers of the processes:
Billing shipping
notification
Cash receipts check andremittance advice
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Exam Topics Chapter #11 Lapping
Fraud by which fundsbeing paid by one
customer are stolen, andthe theft is covered up byapplying funds fromanother customer to thefirst customers account.
Rotation of duties andforced vacations helpprevent this type offraud.
Immediately endorseincoming checks:
to protect payments from
being fraudulentlymisappropriated, therebysecuring the cash asset
checks should berestrictively endorsed assoon as possiblefollowing their receipt inthe organization
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Exam Topics Chapter #11 Balance-forward
AR records show a customers
balance current, past-due, andcurrent account activity,including current charges,finance charges for past-duebalances, and payments.
Monthly statements displayprevious balance, payments,
and balance forward, to which isnew charges are added to getthe current balance due.
Unpaid current balances arerolled into the past-duebalances.
Open-item
Appropriate where invoices are
prepared and sent for each sale. In the AR master data, each
record consists of individualopen invoices, to whichpayments and adjustments areapplied.
Periodic statements list invoicesand payment details.
Monthly, or at specified times,customer accounts are aged andan aging schedule is printed.
Two types of accounts receivable systems
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Exam Topics Chapter #11
Pre-billing system
Invoice prepared uponacceptance of customer
order (after inventory
and credit checks).
Post-billing system
Invoices are preparedafter goods are shipped
and shipping notice
compared to sales order
notice.
Two types of billing systems
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Exam Topics Chapter #11 Definitions:
Lockbox
Float
Good funds
Electronic bill
presentment
ACH network
Independent billingauthorization ensures thatbills are for goods actuallyordered by the customer
Invoice
Business document,either paper orelectronic transmission,used to notify thecustomer of anobligation to pay theseller for merchandisewhich was ordered andshipped
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