WelcomeWelcome to Microsoft Convergence 2015 EMEA We are excited to have you here in Barcelona with us and are looking forward to an energizing and inspiring few days! Convergence is the place where the business community truly comes to life. It’s an opportunity to share new ideas and perspectives, and gain new insights that will help you take your business further.
Here are just a few things you can look forward to:
• Experience insightful keynotes that will deliver the vision for how your business can transform and succeed in the marketplace of the future.• Hear from a diverse array of featured speakers including thought-leading customers, industry experts, and Microsoft executives—all offering unique perspectives and viewpoints.• Attend a wide range of sessions and learning opportunities that provide the strategies and tools to empower you and your business to achieve more.• Get an up-close look at technologies and innovations from our partners, customers, and Microsoft teams within the Convergence Experience Center. • Find endless opportunities to network and connect with peers and experts, whether informally or through planned event activities. Convergence is a fantastic opportunity to learn and share.
This guide provides you with all the details needed to navigate Convergence. Be sure to access the event website at www.microsoft.com/en/convergence/emea15 for additional information, or download the Convergence app for information at your fingertips. Take advantage of helpful tools such as Schedule Builder to help you optimize your time onsite, and join us on social media to be a part of the conversation. If you have questions, don’t hesitate to ask—we’re here to help you make the most of your Convergence experience.
On behalf of all Microsoft employees, welcome to Convergence 2015 EMEA!
© 2015 Microsoft Corporation. All rights reserved. Microsoft, Active Directory, Azure, Lync, Microsoft Dynamics, Office 365, SharePoint, SQL Server, Visio, Visual Studio, Windows, Windows Phone, Windows Server, and Xbox are trademarks of the Microsoft group of companies. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. This document is for informational purposes only.
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT.
ContentsServices4 Convergence at-a-glance agenda
6 Convergence map
8 Convergence information and support
9 Convergence app
10 Connecting with others at Convergence
11 Wireless internet access
12 Convergence services
Sessions21 Session overview
22 Keynote speakers
30 Sponsor Breakout Sessions
30 Sponsor Theater Sessions
Convergence Experience Center (CEC)36 Convergence Experience Center (CEC)
36 Community Experience
37 Sponsors
38 Partner listing
39 Convergence Experience Center map
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Convergence at-a-glance agenda
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Monday 30 November Tuesday 1 December
RegistrationandInformationDesks11:30 – 19:00
RegistrationandInformationDesks08:00 – 17:30
Convergence Experience Center (CEC)12:30 – 15:00
Keynote15:30 – 17:00
Breakout Sessions11:30 – 12:30
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Wednesday 2 December
RegistrationandInformationDesks08:30 – 16:30
Convergence Experience Center (CEC)11:00 – 16:30
Theater Sessions (CEC)13:00 – 15:00IncludingMicrosoft Theaters and Customer Showcases
Theater Sessions (CEC)17:00 – 19:00Including Microsoft Theaters and Customer Showcases
Welcome Reception (CEC)17:00 – 19:00
Keynote09:00 – 11:00
Convergence Experience Center (CEC)11:00 – 17:30
Theater Sessions (CEC)11:30 – 17:30Including Microsoft Theaters and Customer Showcases Sponsor
Theater Sessions (CEC)12:30 – 14:00
Breakout Sessions14:00 – 15:00
Breakout Sessions15:30 – 16:30
Sponsor Theater Sessions (CEC)16:30 – 17:30
Happy Hour (CEC)16:30 – 17:30
Keynote09:30 – 11:00
Theater Sessions (CEC)11:30 – 15:00Including Microsoft Theaters and Customer Showcases
Breakout Sessions11:30 – 12:30
Lunch12:30 – 14:00
Sponsor Theater Sessions (CEC)12:30 – 14:00
Breakout Sessions14:00 – 15:00
Breakout Sessions15:30 – 16:30
Lunch12:30 – 14:00
Sponsor Theater Sessions (CEC)17:00 – 19:00
Sponsor Theater Sessions (CEC)13:00 – 15:00
Round-table Discussions13:00 – 15:00
Download the Convergence appScan this code to download the full-featured event application for Windows Phone, Windows 10,Apple iOS, and Android.See page 9 for details.
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Convergence map
Convergence Experience Center (CEC)Microsoft Solutions Experience, Microsoft Immersion Experience and Expo Experience
Mothers’ LoungeKeynoteLunchPrayer RoomRegistration, Cloakroom & Luggage Session RoomsSide Meeting SuiteUp! Pass Lounge (pass holders only)ElevatorEscalatorFirst AidInformation and Wireless HelpdesksMetroWC / RestroomEntrance to Room
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Convergence information and support Convergence websiteVisit the Convergence website at www.microsoft.com/convergence from your device or utilize any of the communications network PCs throughout the convention center to access to the website, event tools, and session details.
Information desksFor assistance, stop by the Convergence Information Desks, located in Hall 8 Foyer opposite Registration and between Halls 6 and 7. As well as conference information, you can also get local tourism information from a representative of the Barcelona Tourism and Convention Bureau. For any enquiries concerning accommodation, please visit the Convergence Accommodation team at their desk to the right of Registration in Hall 8 Foyer.
Roving information staffAsk for assistance from one of the many helpful event staff in Microsoft T-shirts throughout the convention center.
Social mediaConnect to our Convergence social media channels for the latest updates and information. Use #Conv15 to tag your tweets and join the conversation with other delegates!
Convergence appWhile the Convergence website can be accessed by all delegates from any smartphone, we are also offering a full-featured event application for Windows Phone, Windows 10, Apple iOS, and Android. Use your Microsoft Account (the same account you used to register for the event) to access the following features and more:
Schedule Builder: Access Convergence 2015 EMEA session information and materials to build your own personalized event schedule.
Evaluations: Complete session and event evaluations on the go.
Social media: Join the conversation by using our event hashtag #Conv15.
Sponsors and exhibitors: Find details on the many sponsors and exhibitors at Convergence.
Navigate: Find your way around the venue and the city using localized maps.
Information desk opening hoursMonday 30 November 11:30 – 19:00Tuesday 1 December 08:00 – 17:30Wednesday 2 December 08:30 – 16:30
Scan this code
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Convergence app
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LIKE!@MSFTConvergence
FOLLOW!/MSFTConvergence
FOLLOW!/company/microsoft-convergence
SUBSCRIBE!http://dyn.ms/convy
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Connecting with others at Convergence In addition to the great line-up of sessions and content that Convergence offers, networking is one of the most valuable aspects of this event. Don’t miss these key opportunities to connect with others.
Convergence Experience Center (CEC)Whether you want to connect with Microsoft solutions experts, exhibiting partners, or other delegates, the Convergence Experience Center brings everyone together in one central location—making it the hub for networking here at Convergence. See page 36 for more information on everything the CEC offers.
Welcome Reception in the CECOn Monday evening 30 November, 17:00 – 19:00, join us for the Welcome Reception, taking place in the center of the action—the Convergence Experience Center. Enjoy refreshments and tapas while you experience the latest solutions and offerings from our partners and network with your peers.
Happy Hour in the CECJoin your fellow delegates again on Tuesday evening 1 December, 16:30 – 17:30, for Happy Hour in the Convergence Experience Center. Follow up with anyone you missed on Monday, make new connections, and explore the many partner offerings.
Country LoungesIf you’re interested in meeting up with other delegates or Microsoft contacts from your region, visit the Country Lounges where you’ll see some familiar faces and make new connections.
QR codes on badges If you opted-in to include a QR code on your conference badge, you can use the Convergence app to quickly scan and share contact information with other delegates who have opted in.
Roundtable discussionsDiscuss focused topics with other delegates who are in the same industry as you. This is a great way to network, while also gaining some valuable ideas and insights from like-minded individuals. Join us on Monday 30 November, 13:00 – 15:00, in Hall 8. You will find the individual sessions and associated rooms in the Session Catalog/Schedule Builder.
Communications network PCs featuring high speed internet connectivity are available at various locations throughout the convention center. These kiosks provide quick access to the Convergence website and personalized event resources such as Schedule Builder and online evaluation forms. In addition, take the opportunity to connect with others back home or at the office, as all stations are Skype enabled with headsets and video capable.
Social networkingJoin the conversation with other delegates using our event hashtag #Conv15. Engage with us on Facebook and LinkedIn as well to stay connected.
Wireless internet access Microsoft is providing free wireless internet at Convergence EMEA 2015. While you are attending Convergence, please feel free to connect to and use one of the following: Convergence2015-5GHz or Convergence2015
When you are prompted for a password, please use: barcelona2015
Make sure you are not connected to an AD-HOC/Peer-to-Peer network, and that you are in an area that supports WiFi.
The Convergence2015-5GHz network is the higher performing network with more available channels, faster speeds, and is available throughout the convention center and Keynote hall. If your WiFi device sees the Convergence2015-5GHz network please select it. Note that in the Keynote (Hall 6) and the Convergence Experience Center (Hall 7), Microsoft has cleared wireless access points off the congested 2.4 GHz frequencies to allow as much room as possible for demos requiring access at those frequencies. The Convergence2015-5Ghz network will be the only network available to delegates in these spaces. Due to the user load in congested areas, you may experience a slow connection or have difficulty connecting to the network at times. If that is the case, you may want to move to a less congested area. Rogue APs can cause problems for delegates attempting to use the wireless system and can degrade WiFi performance for everyone. Personal APs or base-stations of any kind should not be used inside the convention center or keynote hall.
Security and the Convergence wireless networkThe wireless network at Convergence is a shared network, designed to require minimal configuration by delegates. We have enabled WPA security protocol, though we do recommend that you be prudent in securing your resources, as you should on any public wireless network.
Be a good wireless neighborPlease be considerate and share available bandwidth with your fellow delegates. Downloading large video files from a video sharing service, for example, consumes a disproportionate amount of bandwidth, and negatively impacts the experience of your fellow delegate.
In order for Microsoft to deliver a robust and dependable wireless experience for all Convergence delegates, we ask that you read and follow these best practices prior to connecting to the wireless or wired networks:
Updates:
• Install all critical patches and updates for your operating system. Windows Update is included in Control Panel.• Download and install the latest anti-virus signatures for your software.• Ensure that your personal firewall software is active.
General:
• Ensure that your system is set to infrastructure wireless use only and is not associating to, or broadcasting ad-hoc networks.• Monitor your connections—do not connect to the wireless and wired networks at the same time.
Liability for damage or loss of dataMicrosoft will not be responsible for any damages to your computer or device, or loss of data caused by accessing the Convergence wireless network, or by your inability to access it.
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Convergence services ATM locationThere is an ATM located beneath one of the escalators in Hall 8 Foyer.
Barcelona information and attractionsCheck out all that Barcelona has to offer, including restaurants and local attractions, by speaking to the Barcelona Tourism and Convention Bureau representative at one of the Information Desks.
Cloakroom and luggageFor your convenience, a complimentary cloakroom and luggage store is located in Hall 8, Rooms D1 and D2. Please note that belongings may only be left during the open hours of the conference. Anything not claimed will be held by the Fira Barcelona Gran Via security team. To contact them, please go to the Information Desk located opposite Registration in Hall 8 Foyer.
NOTE: Convergence is not responsible for damaged, lost, or stolen items.
Conference badgesThe badge provided to you at conference registration serves as your pass to all Convergence sessions, meals, and event activities. Please ensure that your name badge is clearly visible during all conference activities at the Fira Barcelona Gran Via. If you lose your badge, you may request a replacement at Registration in Hall 8 Foyer. For your personal safety it is highly recommended that you do not wear your conference badge outside of the Convergence venues.
First aidFor routine medical assistance, a first aid station is located on the right hand side as you enter Hall 7. This station is open during conference hours only. Please contact a member of the event staff who will be happy to assist you.
Lost and foundIf you have found an item, please note the location where it was found and take it to the Convergence Information Desk located in Hall 8 Foyer opposite Registration. If you have lost an item, please check with the Information Desk in Hall 8 Foyer. Found items will be given to Convergence security at the end of the day and any unclaimed items will be left with the security team at the Fira Barcelona Gran Via.
MealsRefreshments and snacks will be served in Halls 7 and 8. A full seated buffet lunch will be served in Hall 5 on Tuesday and Wednesday. If you have pre-ordered a Kosher, Halal, or other specific dietary meal you may pick it up at the designated special dietary requirements buffet station which is located at the rear of Hall 5. Vegetarian options are available on all buffets. Meal times are listed within the agenda on page 4.
Mobile phonesOut of respect for our presenters, please do not use your mobile phone during any conference session and turn your mobile devices to the silent mode before entering session rooms.
Mothers’ LoungeA Mothers’ Lounge is located in Hall 8, Room G2, and is open during registration hours. This room will be left unlocked. Please use the hanging door sign provided in the room to inform other people that the room is in use. Refer to the conference map on page 7 for the exact location.
Online evaluationsYour feedback is extremely important to us. Please help us continue to improve Convergence by letting us know what you think. Microsoft Account login is required; please use the same account as your Convergence registration. Evaluations can be completed in the following ways:
• From anywhere via the Convergence app• At communications network PCs, located throughout the convention center• Via the Convergence website at www.microsoft.com/convergence
For every delegate who completes an evaluation, €1 will be donated to World Animal Protection, which helps end the needless suffering of animals, influences decision makers to put animals on the global agenda, helps the world see how important animals are, and inspires people to change animals’ lives for the better. Learn more about World Animal Protection at www.worldanimalprotection.org.
PhotographyThere will be a professional event photographer at Convergence capturing the activities, people, and spirit of the event. Photos taken during the event may be used in immediate or future promotions of the event. If you prefer your image not be used for this purpose, please mention this to the photographer immediately. Out of respect for our speakers, we ask that no flash photography be used during sessions. Video or audio recording is not allowed in any Convergence session.
Prayer roomRoom F3 in Hall 8 has been set aside for prayer/meditation or for individuals who need a private space. If you have any questions about using this room, please visit one of the Information Desks, located in Hall 8 Foyer and between Halls 6 and 7. Please refer to the conference map on page 7 for the exact location.
Shuttle servicesThere are no shuttle services provided between hotels and the convention center. Complimentary shuttle service between the EUROPA-FIRA metro station and the Fira Barcelona Gran Via North Entrance will commence 15 minutes before Registration opening, departing approximately every 15 minutes.
SmokingTo provide a safe and healthy environment, the Fira Barcelona Gran Via is a strictly non-smoking venue.
Cloakroom and luggage store opening hoursMonday 30 November 11:30 – 19:30Tuesday 1 December 08:00 – 18:00Wednesday 2 December 08:30 – 17:00
Shuttle service hoursMonday 30 November 11:15 – 20:30Tuesday 1 December 07:45 – 18:30Wednesday 2 December 08:15 – 17:30
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Emergency assistance In the event of an emergency onsite, please bring it to the attention of the venue security or call the Fira Barcelona Gran Via on an internal phone on 4100 or via mobile on +34 93 233 4100.
For offsite emergencies, please dial one of the below numbers if required:
• Pan European Emergency: 112 • Ambulance: 061 • National Police Emergencies: 091
Event Security Manager: Andrew Bellman +44 7775 424752
General safetyMicrosoft is committed to helping you keep yourself and your possessions safe and secure while attending this event. Please take the time to read these tips and remember to keep safety in mind at all times while you are with us.
• Carry a photocopy of your passport with you and leave the original in your room safe or in a sealed envelope at your hotel reception. • On occasions in Barcelona, pre-planned or spontaneous demonstrations with large numbers of persons can occur, and can very quickly escalate. If you should happen upon a demonstration, please avoid on-looking, and where possible, leave the area.
Avoid being a victim • Maintain physical or eye contact with your belongings at all times. • Be aware of your surroundings and who is near you. • Know where you are and where the risk areas are located.
General theft • Do not leave your laptop, mobile telephone, or handbag unattended at any time.
When travelling• Always keep an eye on your laptop and valuables.• Where possible when travelling to unfamiliar places, try to arrive before dark.• Where possible practice a `buddy’ system when checking in/out of hotel or airline counter. One to keep an eye on the bags, and one at the counter.• Always walk with confidence and be aware of your surroundings, wherever you may be.• Avoid showing large amounts of money when paying for items.
Theft • Maintain eye contact with your belongings.• Exercise caution prior to withdrawing money from ATM/cash machines.• Opportunistic thefts can occur on public transport. Be aware of those around you. • Keep your hand on your wallet or phone when using public transport. • Be aware of possible distraction tactics. • Be aware of pickpockets at all times.
Hotel safety• At your hotel room, make sure the room door closes securely and that the deadbolt works. Keep the deadbolt and safety bar on at all times. • Place your room key in the same place every time, preferably close to the bed. Ask to have the lock or electronic key card changed if you lose your room key.• Open the door only to those you are expecting and after verifying their identity. • Do not leave your laptop in your hotel room if at all possible—if you must leave it, secure it! • Do not leave valuables, passport, confidential papers, credit card receipts etc. lying around at any time. • Always use your room safe.• Carry the hotel business card with you and take a picture of it with your phone. This will have the hotel address and phone numbers on it. • Keep your hotel room details separate from your room key. • Be familiar with the hotel’s emergency plan and locate your nearest emergency exit route/s.
Safety at night• Thieves can target tourist areas or busy restaurants, bars, and clubs. • Try not to leave a venue unescorted late at night. • When traveling at night, try to plan so that you will always be accompanied by a colleague.• If walking at night keep to well-lit routes and walk with someone.• Be aware of people who come up to you and start talking for no reason.• Avoid carrying large sums of cash. • Do not advertise the fact that you are a visitor to the area. • When using the tube/metro/train at night, always try to enter a busy carriage.• Never enter any other type of vehicle unless it has been pre-booked.
Event security• Clearly display your conference badge at all times at the event.• Remove your badge prior to leaving the conference.• Do not leave laptops, mobile phones, pen drives, bags, confidential papers unattended.• Maintain physical or eye contact with your belongings at all times.• Beware of people asking questions unrelated to the matters being discussed.• Report any suspicious persons, behavior or unattended property to the event security.
SecurityThe safety of our delegates is our first priority, therefore we require your cooperation in the following areas:
• Please clearly display your conference badge while in Convergence venues.• Anyone without their badge will not be allowed into Convergence events.• Do not bring unnecessary items into conference sessions (recording devices, video cameras, or laser pointers).• Do not leave briefcases, laptop cases, or luggage unattended at any time.• Do not leave valuable items unattended.• Whenever possible, do not bring valuable items to the conference. Utilize the safe or lock box at your hotel.• Immediately report any suspicious behavior to a security officer or event staff member.
LET’S HAVE A COFFEE AND DISCUSS WHAT’S IMPORTANT TO YOUR BUSINESS
As Platinum Sponsor, Hitachi Solutions welcomes you to Microsoft Convergence 2015 EMEA. Whether you already use Microsoft Dynamics or are at the beginning of your journey, stop by stand number 2 for a coffee and a discussion about what’s important to your business.
FIND USSTAND 2
Thinking Microsoft Dynamics ? Think Hitachi Solutions.
CONTACT HITACHI [email protected]
www.thinkhitachi.co.uk
As the excitement around Cloud gathers pace, the challenges and complexities of moving your critical business systems to the Cloud are many. Careful consideration of the journey from on-premise to Cloud needs to be given and not just to the technology, but crucially to the impact on your people and processes.
Hitachi Solutions has been supporting business change through the implementation of Microsoft Dynamics for many years. Our team of Microsoft Dynamics and industry specialists are on hand to provide guidance, whilst you decide if this is the right time to move your critical business applications to the Cloud.
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Session overview Convergence 2015 EMEA sessions This year’s session catalog features a variety of session types to help you zero in on the sessions where you gain the greatest value—whether from a presentation led by a subject matter expert, a small or large group discussion, or short snapshots of high level information.
Keynotes set the tone and the pace for the days ahead, as leaders from within the Microsoft organization share their insight and vision. Use this time to gain insight and inspiration, as we see how others are using technology in unexpected ways. You’ll leave with confidence that your investments in Microsoft solutions will deliver both immediate results and a lasting impact for your business.
Breakout Sessions give you the chance to go deeper into specific topics as we hear from compelling speakers who provide the vision and tools to help your business succeed in the marketplace of the future—through demonstrations, panel discussions, best practices, and more.
Showcase Sessions feature an in-depth look at a featured Microsoft customer. These sessions offer you the chance to share insights with colleagues from around the world who have tackled some of your same business challenges, and to learn and grow from their experiences.
Theater Presentations feature a brief snapshot from a variety of experts. Drill down into greater detail on the latest Microsoft releases and innovations, or catch a glimpse of the future as we overview new releases. These presentations require a short time commitment (15–20 min) but can result in expanded knowledge.
Sponsor Breakout Sessions are a fantastic way to learn more about the services and solutions offered by our valued Microsoft partners. Dive in to find out more from these event sponsors and you just may find the solution you’ve been searching for. See page 30 for details.
Sponsor Theater Sessions in the CEC provide a 15–30 minute snapshot of the latest products and solutions from our partners. See pages 30–32 for details.
Roundtable Discussions provide you the opportunity to actively participate in small group discussions and learn by networking with others. Bring your ideas to the table, and learn something new!
Fireside Chats are a new and informal way to make more connections with people within the Microsoft business community. These brief, casual presentations, led by leaders within the Microsoft product groups, provide a unique opportunity to meet some of the top minds in business and add them to your personal network.
Accessing session informationBe sure to take advantage of tools such as Schedule Builder to help you build your personal schedule from the entire catalog of available sessions on www.microsoft.com/convergence. Use the Convergence app via your smartphone to conveniently access session and agenda information, event maps, sponsor and exhibitor listings, and more.
Scan the QR code at right to download the Convergence app for Windows Phone, Windows 10, Apple iOS, and Android.
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Keynote speakers Anand EswaranCorporate Vice President, Microsoft Services Microsoft Corporation
Eswaran is a featured speaker in the Wednesday 2 December keynote.
As Corporate Vice President of Microsoft Services, Anand Eswaran plays a key role in shaping the long-term strategy, growth and transformation of the Services business at Microsoft. He leads one of Microsoft’s largest groups with over 21,000 professionals who are committed to delivering digital work and life experiences reinvented for the mobile-first, cloud-first world.
Eswaran joined Microsoft in January 2015 from SAP, where he was most recently Executive Vice President, Global Services. He was instrumental in transforming services into a critical enabler of SAP’s journey to the cloud. By focusing on customer business outcomes and the capability to architect digital transformations as well as leveraging consumption frameworks, Eswaran and his team accelerated the client journey to the cloud (private, hybrid and public) while delivering on financial commitments and industry-leading margins for the company.
Prior to starting at SAP in 2012, Eswaran was Vice President, Worldwide Services and Ecosystem with HP for five years. Recognized for creating and significantly scaling the services team, he organically built a Software-as-a-Service business to offer existing products in the cloud while fostering the most engaged employees in the company.
Eswaran’s other leadership positions include eight years in global professional services at Vignette and three years in the ERP and Business Intelligence Practice at Braun Consulting (now Fair Isaac) for the Mid-West region.
Eswaran earned his bachelor’s degree in computer engineering from University of Mumbai, India and his masters in computer science from University of Missouri-Columbia. He is a founding member of the Technology Services Industry Association (TSIA) and currently sits on its executive board.
In his free time, Eswaran enjoys spending time with his wife and daughter and teaching in the local community, as well as playing cricket, football, squash and tennis. He is also an avid reader and is interested in photography and archeology.
Chris CaposselaExecutive Vice President and Chief Marketing OfficerMicrosoft Corporation
Capossela is a featured speaker in the Monday 30 November keynote.
As chief marketing officer, Chris Capossela leads Microsoft’s global product marketing, advertising, brand, research and communications functions for businesses and consumers.
In his more than 20 years at Microsoft, Capossela has held a variety of marketing leadership roles. Previously, Capossela served in the Microsoft
Office Division and was responsible for marketing the company’s productivity solutions including Microsoft Office, Office 365, SharePoint, Exchange, Lync, Project and Visio.
Most recently, he served as the worldwide leader of the Consumer Channels Group, responsible for sales and marketing activities with OEM, operator and retail partners. During this time, he oversaw the creation of new business opportunities with partners to deliver new consumer experiences through Windows, Windows Phone, Office and Xbox.
Capossela holds a bachelor ’s degree in computer science and economics from Harvard University. His passion for technology and computing began when, as a boy, he wrote a reservation system for his family’s small Italian restaurant in Boston using dBASE for DOS on an early IBM PC. Originally from Boston, Capossela lives in Seattle with his wife and two daughters.
Craig DonaldsonChief Executive OfficerMetro Bank
Donaldson is a featured speaker in the Tuesday 1 December keynote.
Craig Donaldson is the Chief Executive Officer of Metro Bank. Metro Bank plc, when it launched in 2010, was the first new ‘High Street bank’ in the UK for over 100 years. It offers unparalleled levels of customer service and convenience open seven days a week, from 8am to 8pm.
Craig graduated with a first in Management and Technology from The University of Bradford and after a short time with BT Business Systems joined Barclays PLC on their Management Development Programme. Over the next seven years he held a variety of roles in branch, call centre, HR, change, products and commercial management and spent a couple of great years in Africa.
In 2002 he moved to HBOS and then a few years later he moved to RBS Group where he was responsible for NatWest business, private and retail products. Finally he became Managing Director for retail products and direct channels where he lead all retail and private products sold through the branch, private and third party networks of RBS/NatWest/One Account/First Active/Mint/Virgin One. He also looked after the telephony, internet and mobile channels.
Craig is married to Liz and lucky enough to have a son, Bryn and a daughter, Megan. Craig is also a keen supporter of Sunderland AFC & England Rugby.
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Jean-Philippe CourtoisPresidentMicrosoft International
Courtois is a featured speaker in the Monday 30 November and the Tuesday 1 December keynotes.
Jean-Philippe Courtois leads global sales, marketing, and services for Microsoft International, a territory that spans more than 110 subsidiaries operating outside the United States and Canada. As president of Microsoft International, Jean-Philippe drives strategic planning, global operations, and key growth initiatives in developed and emerging
markets across Europe, Middle East & Africa, Asia and Latin America for all of Microsoft’s products and services.
Microsoft is a platform and productivity company, focused on empowering people and businesses around the globe to achieve more in today’s mobile-first, cloud-first world. Jean-Philippe has a unique view on how the company’s innovative technologies and local partnerships are transforming education, fostering local innovation and supporting social and economic development internationally. In particular, Courtois is passionate about creating opportunities for young people in education, entrepreneurship and employment.Courtois previously served as CEO and president of Microsoft Europe, Middle East and Africa (EMEA), where he led business planning and sales, marketing and services. His many notable accomplishments include significant improvements in customer satisfaction, enhanced regional integration and record sales growth.Before his role in EMEA, Courtois was Corporate Vice President of worldwide customer marketing, based out of Microsoft’s worldwide headquarters in Redmond, WA. Courtois joined Microsoftin 1984 as a channel sales representative and, after holding several leadershippositions, rose to general manager for Microsoft France in 1994.
Outside of Microsoft, Courtois serves on the board of directors for AstraZeneca, and is also a board member of PlaNet Finance, a worldwide leading micro finance organization administrator. He has served as co-chairman of the World Economic Forum’s Global Digital Divide Initiative Task Force and on the European Commission Information and Communication Technology task force.
In 2009, he also served as an EU Ambassador for the Year of Creativity and Innovation, and in 2011 he was named one of “Tech’s Top 25” by The Wall Street Journal Europe.
A French national, Courtois obtained his Diplôme des Etudes Commerciales Supérieures (DECS) from the Ecole Superieure de Commerce, Nice (CERAM/Skema).
David FinnExecutive Director, Associate General CounselMicrosoft Digital Crimes Unit
Finn is a featured speaker in the Tuesday 1 December keynote.
As Executive Director and Associate General Counsel of the Microsoft Digital Crimes Unit, David Finn leads a team of approximately 100 people, composed of former prosecutors, law enforcement officials, investigators, intelligence analysts, Big Data specialists, paralegals, business professionals, security analysts, and attorneys—located in more than 30 countries around the world—and oversees the company’s global
enforcement and intelligence efforts against organized criminals and other illicit organizations engaged in all forms of cybercrime. He has collaborated extensively with prosecutors and law enforcement officials worldwide since joining Microsoft in 1999.
Before working at Microsoft, David was an Assistant United States Attorney in New York City, where he worked closely with various U.S. federal and state law enforcement agencies and prosecuted an array of violent and economic crimes before juries and district court judges, arguing a dozen cases before the United States Court of Appeals for the 2nd Circuit. He has also worked as a research assistant for a Member of Parliament in London, a journalist for a New York Times Company-owned newspaper in Florida, a law clerk for a federal judge in New York, and an attorney for an international law firm in Washington, D.C.
A graduate of Harvard College and Harvard Law School, David is based at the Microsoft Cybercrime Center in Redmond, Washington, and lives in Seattle with his wife and two children.
Julia WhiteGeneral Manager, Cloud Platform Product ManagementMicrosoft Corporation
White is a featured speaker in the Tuesday 1 December keynote.
Julia White leads product management of Microsoft’s Cloud Platform including Azure, Enterprise Security and Mobility, Windows Server and System Center. In this function, Julia is responsible for the value proposition of the Cloud Platform, global go to market strategy, customer engagement and evangelism.
Julia joined Microsoft in 2001 as a product manager. In her tenure at Microsoft, Julia has held roles in Enterprise Server product management, US channel sales, Exchange product marketing and most recently led Office 365 product management.
Prior to Microsoft, Julia worked at Intuit on the Quicken and Quickbooks products lines.
Julia holds a master ’s degree in business administration from Harvard Business School and a Bachelor of Arts degree in communication with honors from Stanford University.
26 27Sessions
Peter HinssenAuthor, Speaker, Entrepreneur
Hinssen is a featured speaker in the Monday 30 November keynote.
Acclaimed author, keynote speaker and serial entrepreneur Peter Hinssen is one of Europe’s thought leaders on disruptive innovation. He has moved on from a deep passion for all things technology to believing that digital is ‘merely’ a spark, an enabler and that networks are the true drivers of progress.
Peter collaborates with organizations that want to understand and leverage how digital has disrupted entire industries and business models. Through disruptive, organizational and digital inspiration, he helps them to survive the fast flowing network our environment has become. And shows them how they can thrive in it.
Peter is founder of nexxworks. He lectures at various business schools in Europe like the London Business School (UK), and functions as a board advisor on disruptive and digital innovation.
Rafael de los Santos New Media Director Real Madrid C.F.
Santos is a featured speaker in the Tuesday 1 December keynote.
Rafael de los Santos is the New Media Director at Real Madrid, C.F. with responsibility on the Club digital strategy and the execution of the overall digital marketing plan. He is a key element in the digital transformation of the Club, one of the most valuable franchises in the sports industry, which will leverage the engagement of the Club with their more than 400M fans spread all over the world. He is also responsible for managing the
relationship with digital partners and agencies on a global basis, leveraging their innovation and digital focus to all of the Club ecosystem.
Prior to Real Madrid, Rafael de los Santos worked in PRISA (largest Spanish media company) as Director of Partnerships, Alliances & Business Development and also at Amadeus IT Group (leading IT solutions provider for travel & hospitality industries) as Business controller in Spain and the United States.
Rafael also worked at Microsoft for seven years, first, as Microsoft Business Controller in the entertainment division, and later as Business Development Manager, expanding Microsoft’s entertainment division and products such as Xbox, Microsoft games and Office.
Rafael de los Santos has a Bachelor of Economic Sciences, Economics and Business Administration by University Complutense in Madrid and a Degree in Economics by Universidad San Pablo-CEU.
Neil HollowayCorporate Vice President, Microsoft Business SolutionsMicrosoft Corporation
Holloway is a featured speaker in the Wednesday 2 December keynote.
Neil Holloway has been Corporate Vice President, Sales & Partners for Microsoft Business Solutions Division (MBS) since July 2012. In this role he reports to Kevin Turner, Chief Operating Officer of Microsoft and is responsible for Sales operations worldwide for the Microsoft Dynamics CRM and ERP product suites; the development and health of the Microsoft Dynamics channel ecosystem and customer service programs;
as well as ERP & CRM sales worldwide via Time Zone teams, field and integration with the broader Microsoft sales organizations.
During the prior five years as VP Business Strategy for Microsoft International, Holloway was a key strategic partner for the corporate business groups & segments, and field leadership, being at the forefront of some of the largest change initiatives the company has implemented. Working alongside Jean-Philippe Courtois, he was instrumental in helping to energize the Country Manager community and in helping to develop the capabilities of field leadership, better positioning the company to capture the opportunities in the transition to a world of cloud, services and devices.
From 2005 to 2007 Holloway was President of Microsoft Europe, Middle East and Africa (EMEA), and was responsible for leading Microsoft’s business throughout EMEA. He focused on the balanced objectives of driving customer satisfaction, improving integration across Microsoft business units, addressing the unique technology needs of diverse markets, and growing the software business in the region.
Before assuming the president’s role in 2005, Holloway served as Corporate Vice President of Sales, Marketing and Services for EMEA, and has extensive field expertise establishing programmes that directly address customer and partner needs in the region. His role included leading the business planning processes, enhancing field effectiveness and managing Microsoft’s sales and marketing efforts across the EMEA region.
Since joining Microsoft in 1990, Holloway has held a number of strategic roles in its UK subsidiary. He was appointed Managing Director of Microsoft Ltd. in July 1998 and subsequently was appointed Vice President of Microsoft EMEA in April 2000.
Holloway has an MPhil in Operational Research and Control Engineering from Cambridge University and a BSc Hon. in Mathematics from the University of Bath. In 2008, in recognition of his contribution to international business, he was awarded an Honorary Doctor of Science Degree from the University of Bath.
28 29Sessions
Susan HauserCorporate Vice President, Worldwide Enterprise & Partner GroupMicrosoft Corporation
Hauser is a featured speaker in the Wednesday 2 December keynote.
As the Corporate Vice President of the Worldwide Enterprise & Partner Group at Microsoft, Susan Hauser oversees sales and marketing activity that drives customer engagement and business growth for Commercial Industries, Public Sector and Enterprise Partners. Under her leadership, more than 8,500 employees serve the needs of 12,000 customers in 119 countries. The enterprise business contributes to more than half of Microsoft’s annual revenue.
Hauser aligns Microsoft’s commitment to empowering individuals and organizations to do and achieve more, with the delivery of innovative solutions that help companies gain efficiencies, create new business models and achieve greater impact.
As a 25 year Microsoft veteran with experience spanning vertical sales and management roles, Hauser is committed to helping customers leverage technology to speed return on investment, achieve their business goals and become more differentiated in a highly complex global market.
She formerly served as vice president of Microsoft’s Worldwide Industry and Global Accounts Organization. In this capacity, she successfully grew Microsoft’s presence in key vertical industries such as retail, manufacturing and financial services while expanding the company’s Global Accounts business.
She has held a number of executive positions, including general manager for Microsoft’s New York Metro District and general manager of Microsoft’s Customer Advocacy and Licensing group where she was responsible for partnering with customers to meet their intellectual property strategies and investments needs.
Prior to Microsoft, Hauser worked at Decisionex, selling financial turnkey systems, and Charterhouse Financial, where she helped to develop a reseller channel.
A lifelong New Yorker, Hauser and her husband enjoy living in Seattle, spending time with family and exploring the wide variety of outdoor activities the Northwest has to offer.
Be sure to check out the Convergence website for the most up-to-date listing of featured speakers.
Robert MadelinSenior Innovation Adviser European Commission
Madelin is a featured speaker in the Tuesday 1 December keynote.
Beginning in September 2015, Robert Madelin has served as the European Commission’s first ever Senior Innovation Adviser.
Born in 1957, Robert was educated in England at the Royal Grammar School, High Wycombe and at Magdalen College, Oxford. He has also studied at the Ecole Nationale d’Administration in Paris.
A public servant since 1979 in London, Robert has served in the Commission since 1993, and at DG Level since 2004.
Since his initial baptism of fire concluding the GATT Uruguay Round of trade liberalisation in the Cabinet of Vice President Leon Brittan, Robert has led Commission work on investment, Asia-Pacific trade, services and biotech in DG Trade, followed by health, food safety, agricultural innovation and consumer protection (2004-2010) and digital innovation, Internet governance, telecoms unions and media policy (2010-2015).
Scott GuthrieExecutive Vice President, Microsoft Cloud and Enterprise groupMicrosoft Corporation
Guthrie is a featured speaker in the Tuesday 1 December keynote.
As executive vice president of the Microsoft Cloud and Enterprise group, Scott Guthrie is responsible for the company’s cloud infrastructure, server, database, CRM, ERP, management and development tools businesses. His engineering team builds Microsoft Azure, Windows Server, SQL Server, Microsoft Dynamics, Active Directory, System Center, Visual Studio and .NET.
Prior to leading the Cloud and Enterprise group, Guthrie helped lead Microsoft Azure, Microsoft’s public cloud platform. Since joining the company in 1997, he has made critical contributions to many of Microsoft’s key cloud, server and development technologies and was one of the original founders of the .NET project.
Guthrie graduated with a bachelor’s degree in computer science from Duke University. He lives in Seattle with his wife and two children.
30 31Sessions
Sponsor Breakout SessionsCheck the Session Catalog to add these Sponsor Breakout Sessions to your agenda and learn about the latest offerings from Microsoft partners.
Tuesday 1 December 11:30 – 12:30 | SB15ES10 | Hall 8, Room A3IBM: IBM and Microsoft: Making a difference together
14:00 – 15:00 | SB15ES30 | Hall 8, Room A3 Hitachi Solutions: Fircroft: Transforming a global, growing business with a highly mobile workforce utilizing end-to-end Microsoft in the cloud
15:30 – 16:30 | SB15ES40 | Hall 8, Room A3 KCP Dynamics: Complex global AX, CRM and support
Wednesday 2 December 11:30 – 12:30 | SB15ES20 | Hall 8, Room A3 AXtension® increases bottom line results with accounts payable automation in Microsoft Dynamics AX
14:00 – 15:00 | SB15ES50 | Hall 8, Room A3 KPMG: Case study: How a mobility sector recycler and services organization achieved business transformation enabled by Microsoft technology
Sponsor Theater SessionsCheck the Session Catalog for details and to add these 15–30 minute Sponsor Theater Sessions to your agenda.
Monday 30 November 13:00 – 13:15 | ST15ES92 | Sponsor TheaterAnnata: Going mobile with Annata’s Sales advisor APP
13:15 – 13:30 | ST15ES80 | Sponsor TheaterAssistance Software: Increase your performance with the PSA Suite for Microsoft Dynamics CRM
13:15 – 13:30 | ST15ES66 | Media WallInsideSales.com: 7 Selling Best Practices Revealed by Predictive Analytics
13:30 – 13:45 | ST15ES69 | Media WallLS Retail: LS First for Microsoft Dynamics AX: A powerful cloud solution for gas stations and convenience stores
13:30 – 13:45 | ST15ES87 | Sponsor TheaterSycor: Consignment and graphical scheduling with Sycor.Rental based on Microsoft Dynamics AX
13:45–14:00 | ST15ES63 | Media WallBottomline Technologies: A single document solution for your entire business needs
13:45 – 14:00 | ST15ES86 | Sponsor Theater Resco: Mobility with Resco: Get Microsoft Dynamics CRM into phones and tablets
14:00 – 14:15 | ST15ES72 | Media Wall Lexmark International: Transform your financial processes in Microsoft Dynamics AX to deliver value and growth
14:00–14:15 | ST15ES89 | Sponsor Theater XAPT: Microsoft Dynamics AX for Equipment Dealers: An industry solution from XAPT
Monday 30 November continued14:15 – 14:30 | ST15ES62 | Media WallBottomline Technologies: Customer communications and cash flow insight from your financial documents
14:15 – 14:30 | ST15ES74 | Sponsor Theater PwC: Why projects fail and what you can do about it
14:30 – 14:45 | ST15ES50 | Media Wall KPMG: Real time cloud business analytics
14:30 – 14:45 | ST15ES90 | Sponsor Theater e-Con Solutions: Why a configurator is so essential to B2B orgs: Learning from B2C
14:45 – 15:00 | ST15ES77-R1 | Media Wall SignUp Software: AP automation for Microsoft Dynamics AX and Microsoft Dynamics NAV: Leverage your Microsoft Dynamics investment and reduce administrative cost
14:45 – 15:00 | ST15ES83 | Sponsor Theater Episerver: Enterprise e-commerce integrated with Microsoft Dynamics AX
17:00 – 17:15 | ST15ES93 | Sponsor Theater NetApp: Discover how to move your data to Microsoft Cloud with Data Fabric Solutions by NetApp in the most secure and compliant way
17:15 – 17:30 | ST15ES41 | Media Wall KCP Dynamics: The case for global support
17:15 – 17:30 | ST15ES82 | Sponsor Theater Dynamics Software & HSO: Dynamics Software and the internet of everything
17:30 – 17:45 | ST15ES11 | Media Wall IBM: IBM and Microsoft: Responding to the banking challenge
17:30 – 17:45 | ST15ES81 | Sponsor Theater Avanade: Avanade’s digital customer and workplace experiences
17:45 – 18:00 | ST15ES31 | Media Wall Hitachi Solutions: Five key things to consider before moving your ERP solution to the cloud
17:45 – 18:00 | ST15ES75 | Sponsor Theater PwC: PwC OnTraac: Governance, risk and compliance
18:00 – 18:15 | ST15ES73 | Media Wall Lexmark International: The cure to invoice processing inefficiencies with Microsoft Dynamics NAV 2016
18:00 – 18:15 | ST15ES94 | Sponsor Theater Lithium Technologies: Connect, engage with, and understand your customers with the Lithium Total Community platform
18:15 – 18:30 | ST15ES96 | Sponsor Theater Sitecore: Omni-channel Commerce with Microsoft Dynamics and Sitecore
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Sponsor Theater Sessions continuedTuesday 1 December 12:30 – 12:45 | ST15ES77-R2 | Media Wall SignUp Software: AP automation for Microsoft Dynamics AX and Microsoft Dynamics NAV: Leverage your Microsoft Dynamics investment and reduce administrative cost
12:30 – 13:00 | ST15ES95 | Sponsor Theater Flexera Software: Strategically Manage Your Software Portfolio With Flexera Software
12:45 – 13:00 | ST15ES65 | Media WalleBECS: The Microsoft Dynamics CRM field service solution (FieldOne) + eBECS accelerators
13:00 – 13:15 | ST15ES10 | Media Wall IBM: IBM Watson meets Microsoft Dynamics
13:15 – 13:30 | ST15ES40 | Media Wall KCP Dynamics: Global services for partners and clients
13:15 – 13:45 | ST15ES91 | Sponsor Theater Mavim BV: A digital transformation success story: The implementation of Microsoft Dynamics AX & Microsoft Dynamics CRM supported by Mavim
13:30 – 13:45 | ST15ES30 | Media Wall Hitachi Solutions: 15 apps in 15 minutes
13:45 – 14:00 | ST15ES51 | Media Wall KPMG: KPMG business transformation case: How to create a platform of change
16:45 – 17:00 | ST15ES64 | Media Wall eBECS: eBECS Power BI accelerator for Microsoft Dynamics AX 2012
17:00 – 17:15 | ST15ES60-R1 | Media Wall Audius: audius.CRM—mobile cloud service: A practical example in context of Industry 4.0
Wednesday 2 December 13:00 – 13:15 | ST15ES68 | Media Wall LS Retail: LS Express: The complete cloud-based software for fashion retailers
13:00 – 13:15 | ST15ES88 | Sponsor Theater TARGIT: Dublin Airport Authority flies with TARGIT
13:15 – 13:30 | ST15ES60-R2 | Media Wall Audius: audius.CRM—mobile cloud service: A practical example in context of Industry 4.0 13:30 – 13:45 | ST15ES67 | Media Wall InsideSales.com: Sell more through predictive data science
Check the session catalog for complete Sponsor Breakout and Sponsor Theater Session information.
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[email protected] www.prophix.com
Prophix working with Microsoft Dynamics
Built on the Microsoft SQL Server platform
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37CEC36
CEC HoursMonday 30 November 12:30 – 15:00 17:00 – 19:00Tuesday 1 December 11:00 – 17:30Wednesday 2 December 11:00 – 16:30
Executive Platinum
Platinum
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Convergence Experience Center (CEC) Microsoft Solutions ExperienceThe Microsoft Solutions Experience (MSE) is the hub of all things Microsoft. Located at the back of Hall 7 in the CEC, this is the place to talk one-on-one with Microsoft solutions experts and explore Microsoft’s breadth of technologies, services, and devices.
Microsoft Immersion ExperienceMicrosoft Immersion Experience is your chance to experience firsthand how Microsoft can solve your biggest business and technical challenges in a real-world setting. These facilitated, hands-on, pre-configured environments showcase how Microsoft’s entire suite of productivity, application and platform solutions work together to solve the issues customers are facing today. The combination of content and a live, fully functioning environment allows you to validate our product and solutions in real time. There are several topics to select from all of which are listed within the session catalog. Space is limited in this experience, and we encourage you to sign up early at the Microsoft Solutions Experience information counter in Hall 7.
Expo ExperienceConveniently surrounding the Microsoft Solutions Experience, the Expo Experience puts the global Microsoft community front and center, as our valued partners from around the world bring their technology innovations to you.
The list of sponsors is on the page opposite and the full list of partners and the Expo Experience map is on page 39. You can also find a listing of sponsors and exhibitors, searchable by areas such as industry and product on the Convergence app or on the Convergence website at www.microsoft.com/convergence.
Additional CEC resources Media Wall: Located in the foyer between Keynotes, meals, and the CEC, the Media Wall and lounge offers a convenient place to catch up on the latest Convergence news and updates, social media activity, take in live sponsor presentations, and network with other delegates.
Country Lounges: If you’re interested in meeting up with other delegates or Microsoft contacts from your region, visit the Country Lounges where you’ll see some familiar faces and make new connections.
Up! Pass Lounge: Up! Pass holders can take advantage of this dedicated lounge and work area with seating, power and connectivity, as well as their own concierge service!
Sponsors
39CEC38
Company Name BoothAdeaca Corp 84Adra Match 119Adxstudio 66AGR 43ANEGIS 165Annata Dynamics IDMS 134AnveoNAV.com 102Assistance Software 23Audius 10Avanade 18AXcademy 59AXEL 136Axon Software 37AxPact Ltd 69AXtension 4Blue Horseshoe 80Bluestar PLM 150Bottomline Technologies 11Cincom 36ClickDimensions 72Cordant Dynamic 71COZYROC 148Crowe Horwath LLP 45Cubic Information Systems 98Data Masons Software 34deFacto Global 152Demand Works 29Dynamic Communities 164 Dynamics Latam 103Dynamics Software & HSO 17DynamicsHUB 164Dynaway 46eBECS 12e-Con Solutions 56Elad Software Systems Ltd. 42Elevate HR, Inc 38Episerver 21Equiniti 90Ex Arte 114ExpandIT International A/S 63Experlogix 28Flexera Software 144Flintfox International Limited 139FLS GmbH 127Formpipe Lasernet 68
Company Name Booth FourVision HR Plus 109Gemalto 75Globe Software 93Grup de Serveis Triangle S.A. 154HCL Technologies Limited 32HiGH Software B.V. 91Hitachi Solutions 2Hunter Charles 54I.B.I.S., Inc. 82i95Dev 81IBM 1IN2 Ltd. 100InRule Technology 142InsideSales.com 14InsideView 73IronKey by Imation 88JustEnough 138K3 Software Solutions 132KCP Dynamics 3KPMG 5Lexmark International 15Lithium Technologies 24LS Retail 9LS Retail 26Mavim BV 95mcaConnect 86Mergetool.com 79Model IT Ltd 101MSC Consulting (S) Pte Ltd 117MSCRM-ADDONS.COM 83MTC CRM 149NetApp 25Nigel Frank International 8North52 53Online Dynamics Support 104Ortems 147Parker Software Limited 105Perfion 128PNMsoft 99Porini 115PrecisionPoint Software 89prisma informatik GmbH 97Prodware Spain 156 Property-xRM 87Prophix Software Inc. 141
Company Name Booth PROS, Inc 124PwC PwC Meeting RoomPYLADES 85Pyramid Analytics 130QGate Software Limited 92RealDolmen NV 70Red Hat 6Resco 16RF-SMART 106Riva CRM Integration 47Rockton Software 57Rödl Dynamics AG 129SaaSplaza 77Sable37 Inc 58Sana Commerce 107Scalable Data Systems 64Scribe Software B.V. 48Shavlik 143SignUp Software AB 13Sitecore 7SK Global Software, LLC. 126Slimstock 153SmartSoft 140SOFT4 155Softworks 67Solarwinds 116Solgeniakhela 40Sonata Software Ltd 111Sunrise Technologies 61SYCOR Group 20TARGIT A/S 22Team Knowledge Limited 30The Asset Guardian 151 The Portal Connector 118Tintri 122To-Increase 50Torus Solutions 137Trillium Software 146TVH Consulting 52Watchful Software 35WIKA Systems Switzerland Ltd. 108XAPT Hungary Kft. 19xRM1 Business Solutions 120Zerto 44
Sponsors are shown in bold
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