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The art of the debrief
Adapted from Coaching over coffee by Q Learning
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Great debriefing requires great conversation
Debriefing techniques that are…..
Fast and
Effective
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What Cicero knew about conversations
In 44BC, the Roman philosopher Cicero set out his rules for a good conversation. Here they are, with a slight modern twist!
1.
Speak clearlyPrecise questionsClear feedbackConcise observations
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What Cicero knew about conversations
In 44BC, the Roman philosopher Cicero set out his rules for a good conversation. Here they are, with a slight modern twist!
2.
Speak easilyNot about you!Support, challenge, guide
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What Cicero knew about conversations
In 44BC, the Roman philosopher Cicero set out his rules for a good conversation. Here they are, with a slight modern twist!
3.
Do not interruptPatience!
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What Cicero knew about conversations
In 44BC, the Roman philosopher Cicero set out his rules for a good conversation. Here they are, with a slight modern twist!
4.
Be courteousMind your manners
Active, empathetic listening
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What Cicero knew about conversations
In 44BC, the Roman philosopher Cicero set out his rules for a good conversation. Here they are, with a slight modern twist!
5.
Matching statesSerious = seriousLight = light
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What Cicero knew about conversations
In 44BC, the Roman philosopher Cicero set out his rules for a good conversation. Here they are, with a slight modern twist!
6.
Criticisms in personDebriefing is evidence based
Keep it between yourselves
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What Cicero knew about conversations
In 44BC, the Roman philosopher Cicero set out his rules for a good conversation. Here they are, with a slight modern twist!
7.
Stick to the pointStay on taskTeachers needs first
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What Cicero knew about conversations
In 44BC, the Roman philosopher Cicero set out his rules for a good conversation. Here they are, with a slight modern twist!
8.
It’s not about you!You are there to help
Don’t talk about yourself
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What Cicero knew about conversations
In 44BC, the Roman philosopher Cicero set out his rules for a good conversation. Here they are, with a slight modern twist!
9.
Remain calmYou are there to help
Respect your peer
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What Cicero knew about conversations
In 44BC, the Roman philosopher Cicero set out his rules for a good conversation. Here they are, with a slight modern twist!
These apply to all types of
communication!
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Solutions based debriefing
1 Identify the issueSpecific examplesRelevant background
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Solutions based debriefing
2 Ideal outcomeSpecific desired outcomeMake note of ideasDon’t problem solve yet
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Solutions based debriefing
3 Blocks in them
3 Blocks in others
3 Blocks in situation
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Solutions based debriefing
4 Brainstorm
Next stepsActionsTiming
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Don’t be in a hurry to provide an answer
You are there to questionNot to answer
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Better questions lead to better solutions
1.
Closed questionsHelps everyone relax
Establishes factsLimits discussion if needed
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Better questions lead to better solutions
2.
Open questionsUseful when fact finding
Invites expression of ideas
Encourages talking
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Better questions lead to better solutions
3.
Leading questionsSuggest the answer desired
Test for understanding
Challenge disagreement
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Better questions lead to better solutions
4.
Limiting questionsControl answers available
Used to verify information
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Better questions lead to better solutions
* Try theseHow can I help?What would be an example?
What do you really want?
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Are you listening?
Words are a way to communicate our thoughts
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Are you listening?
Body language and facial expressions can tell a far different story
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Are you listening?
To build rapport, learn to match your colleague’s pace and style of speaking
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Are you listening?
Conversational listeningCasual Impersonal
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Are you listening?
Active listeningAware of body language
Watching expressions
Guaging emotions
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Are you listening?
Empathetic listening In tune with other
personChecking for understanding
Matching pace and style
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Are you listening?
When debriefing, it’s not what you say, it’s how well you listen