the right choice

Since 1985Larry Robertson

Main:703-406-4300Direct:703-766-8612

nlr@pticommunications.com

Incorporated in 1985Over 3500 InstallationsOffering Voice and Data SolutionsVOIP Phone SystemsDigital PBX SystemsVoice & Data Cabling

Why we chose Zultys Technologies:Rock Solid PerformanceWork from anywhere Integrated conference bridge (MXconference)Blackberry Integration (MXmobile)Web Conferencing and Desktop Sharing (MXmeeting)Multiple Platform Integration: PC, MAC OSX, LinuxCompetitive AdvantageEase of UseUpgrade Capabilities

Company Overview:Company Overview:Company Video

MXIE Video

The above links are to YouTube. If you do not have internet access they will not work.

Call Controller Voice Mail Unified Messaging Fax Server ACD (Inbound Call Center) Soft Phone Call Detail Reporting Call Record Teleworker Support Presence Find me Follow Me Chat & Instant Message Cell Phone Twinning Advanced CTI Conferencing SIP, T1, PRI, Analog Trunk NAT/SIP Traversal (Wan / LAN) Make ANY phone an extension Remote Phones do NOT require VPN

ALL IN 1 box !ALL IN 1 box !

ZULTYS AT A GLANCE:

How are we different ?

All in One Solution/box (highly integrated applications in 1 single 2U Rackmountable Linux based Appliance)

No External Servers required/needed Based on Open Standards (SIP) end to end Easy to expand to 10,000 users Easy to configure & deploy Works with XP, Vista (32 and 64 Bit), MAC and

Linux workstations Extremely feature rich

Zultys picks up massive awards in:2003, 2004, 2005, 2006, 2007,2008

Product Advantage: SIP !!! Multiple Platform Integration: PC, MAC OSX,

Linux Based on Open Industry Standards (SIP) SIP is the ONLY RATIFIED STANDARD OF

TELEPHONY TODAY ! Uses SIP Trunks, SIP Phones, SIP Software,

Etc… (Also uses T1, E1, PRI, Analog Trunks) EASILY Scalable to 10,000 phones SIP is where EVERY Phone Manufacturer

WILL be in a few years. Zultys is here TODAY !

MX250: SIP Protocol !What’s the buzz ?

Calls transfer to users not to Phones, desks or Ports

SIP addresses like email addresses: SIP:sales@zultys.com

Users can receive calls at any IP phone (local or remote) using binding

Use ANY SIP Phone (Polycom, Aastra, etc…) Log Multiple users on same IP phone Log users on Multiple IP phones Maintain separate voice mail, extensions, presence

Enterprise IP Telephony Solutions

IP Telephones

Enterprise Media eXchange - IP PBX Systems

Ethernet Switch & Power Systems

Hardware Platform – MX250

The details …• 250 users in one box consume only 2 RU’s of rack space

• Stack 4 boxes for up to 1,000 users in 8 RU’s of rack space (called “MXcluster”)• N+1 Redundancy option (1+1, 2+1, and 4+1)

Available Interface CardsAny combination to 60 channels per MX250 box

Analog Exchange - FXO 8Analog Subscriber - FXS 8 Basic Rate ISDN - BRI 4E1/T1 Primary Rate – PCM** Each PCM has 2 circuits* Up to 8 E1/T1 in MXcluster

Removable FanTray

AC & DC Power inputs

Status LED

indicators

Dual 10/100 Ethernet

ports

2 on-board

FXS ports

RAID-1 Disk

Mirroring

Music & Paging ports

3 Telco Interface

Slots

The MX250Media Xchange 2U Rack Mountable VOIP SIP PBX Up to 250 Users in 1 Box (expandable to 10,000 Users by

networking 32 MX250) 400 Hours of Voice Mail and 24 Ports Per MX250 2 FXS Analog Ports for Fax Machines, Modems, etc… 3 blank Slots (allows you to add T1/E, FX/S or FX/O Cards) Call Detail Reporting Built-in (at no additional cost) Optional client Software available (MXIE: Media Xchange

Interface for End-Users) for PC, MAC OSX & Linux Optional Fax Server (Termination, Origination and Storage) Optional 2 way Call Recording Instant Messaging & Chat when you purchase MXIE Client

licenses Integration with Outlook and Microsoft Exchange

AC & DC Power inputs

2 x FXS ports

Dual 10/100 Ethernet ports

3 x Telco Interface Slots

RAID-1 Disk Mirroring

Music & Paging ports

MX 250 (Continued) Up to Three 8 port analog CO Cards (24 Lines) Up to 2 Dual T1/PRI Cards per MX250 for a maximum

capacity of 60 Trunks per MX250 Administer System from ANY PC (local or remote) Optional DHCP Server, Firewall and NAT The MX250 runs on secure & hardened Linux not

Windoze Optional RAID 1 (Dual Mirrored Drives) w/ simple swap Optional Battery Backup (up to 8 Hours with 24

phones) MOH and Paging ports are built-in

MX250 Continued

Unified Messaging with MXIE (included) Basic ACD comes with MXIE (included) Optional Advanced ACD (aka Inbound Call

Center) that adds real time monitoring & reporting

Accounting Code Enforcement included Licensed for 60 SIP Trunks out of the box !

High Availability Features Power Failover: AC to Battery Failover with syslog

reporting when coupled with our optional BPS-12 CO Failover: If the MX250 fails, we fail your first 2 lines

to the 2 built-in FX/S Ports. Drive Failover: Should 1 drive fail, the optional

redundant RAID drive takes over automatically Fan Failover: MX250 has 2 fans in the box. Should

1 fan fail, the other is enough to cool the system Clock Failover: Internal battery for real time clock T1/PRI Failover: Redirect the PRI to the live MX250

automatically with our Optional XRS-12 LAN Failover: Dual LAN Ports built-in Unit Failover: Clusters for redundancy

BPS12 – Integrated Battery Backup LED shows System Status (fully integrated)

3U only and 19” Rack mountable Only Weighs 69 Pounds 48 Volt DC Output On-Line (not switched) 8 Hours Backup WITH Switch + 24 Phones 3 Hours Backup WITH Switch + 48 Phones MX250 shuts down gracefully when batteries discharge

MX250 – Optional Fax Termination Internal fax server option

MX250: up to 16 ports MX30: up to 4 ports

Receive and Send Faxes from/to Desktop DIDs for any number of users or groups

(w/ PRI) Faxes appear in MXIE

same interface as voice mail Eliminate paper fax machines Customized cover page

Call Recording (MX250)

Fully integrated call recording Requires no external equipment On-demand

Controlled via record button in MXIE Complete call recorded regardless of when

Record button is pressed Recordings delivered to MXIE inbox

Continuous Recording Record all calls based on profile settings Search recordings by Caller, Called Party,

Date etc 160 hours storage capacity on MX250 Archiving option to increase storage

Record up to 60 simultaneous calls

Archiving Option “Regular” Call Record license gives you:

160 hours storage capacity Ability to record up to 60 simultaneous calls

The optional Archive license give you all that, plus Automatic export to a separate database The ability to capture system activity for any

time period Archival of voice messages, recordings, IM

sessions, configuration files, and call logs for everyone in the system

Flexible Extensions

User can log on anywhere in network “Extension: belongs to User, not to a socket on wall User can be reached via user number regardless of

location Users can receive calls at any IP phone, by binding

to a device Multiple users on same IP phone

Four registrations per user licenseallows transparent sharing of IP phonesseparate voice mail, extension #, presence

Flexible numbering using 2-8 digit extension numbers

MX250: 100% GUI Administration Multiple administrators

Assign Different rights to Administrators

Provision and configure System settings Users and devices Voice mail Auto attendant Dial plan Routing and switching NAT and firewall ACD (basic and Advanced) Fax Origination & Termination

LANLAN

Broadband Internet

MX250

Analog Trunks

Analog Trunks

ISPISP 10/100 PoE QOS Managed Switch

MX250: Connects to Analog lines, PRI, T1, E1, SIP and more

SIPSIP

DualT1/PRI

DualT1/PRI

Deployment or Move Simplicity

IP network

TelcoISDN / PSTN

TelcoISDN / PSTN

Only 3 cables required

Power

Connectivity Everywhere

Internet

PSTN

On the Road

Main Office Home Office

Branch Office

MX250 – Secure : end to end

Secure internal or external conversations

Secure conversations end to endSecure retrieval of voice mailGreat for HIPAA and SOX compliance

128 bit AES encryptionNegligible time to encrypt or

decrypt

MX250 – Compression

60 channels of G.729 compression

Used only external to the enterprise

Takes speech 84 kb/s down to 24 kb/s with Codecs

Ideal for office to office or office to remote worker

POWER OUT OF THE BOX !!!!Integrated w/ no need for servers

All functions:MX250

0 Effort Adds, Moves, & Changes(Reduces cost – enhances ROI) Easy to add users

Add or delete a single user in seconds Just unplug and plug Or Login from a different location TO a phone

When users relocate Carry their phone to the new location 0 intervention from administrator

MX Meeting

Audio Conferencing, Remote Support, Seminars, Interactive and Remote access to your own PC

4 Models: M200, M500, M800 and M1000 M200: ships with 2 meeting rooms & 10 concurrent

users. Expands 4 Meeting rooms and 20 users M500: ships with 5 meeting rooms & 20 concurrent

users. Expands to 20 meeting rooms and 100 users M800: ships with 25 meeting rooms & 100

concurrent users. Expands to 50 meeting rooms and 200 users

M1000: ships with 50 meeting rooms & 200 concurrent users. Expands to 200 meeting rooms and 2000 users

Zultys 5xi Series

57i

57i CT

Fu

nct

ion

alit

ies

Price

55i

53e

2x1 536M/560

Zultys 2 x 1 Quantity (150) The ZIP 2x2 is the best value for features. It

provides two LAN ports, two call appearances, a backlit graphical LCD, three-way conferencing, full-duplex speakerphone, encryption, power over Ethernet, multi-language menus, custom ringtones, multiple user login, QoS, DND, call forwarding, mute, and redial.

Zultys 55i 6 softkeys

Programmable up to 20 functions 6 programmable keys Graphical LCD screen

144 x 75 pixels White LED backlight Full-duplex speakerphone Dual 10/100 Ethernet ports Headset support (modular

connector) Up to 9 lines support

Zultys 57i Largest Zultys Phone display 12 softkeys

6 static programmable up to 10 functions

6 context sensitive programmable up to 20 functions

Graphical LCD screen (paperless) 144 x 128 pixels

White LED backlight Full-duplex speakerphone Dual 10/100 switched Ethernet

ports Headset support (modular

connector) Up to 9 lines support

Zultys 57i CT Physical Attributes DECT Technology for clarity

No wireless infrastructure required (Built-in Antenna and Transceiver)

Does not step on your Wi-Fi

PoE and AC Adapter included

2 Port 10/100 built-in

Large 5 Line Backlit LCD Screen

12 Buttons

Cordless Handset Features:

Talk/Hold button, Mute, Redial, Menu

Message Waiting Lamp

Headset Connector

Vibrating Alerter

Charging Cradle & AC Adapter

Belt Clip

Expansion Modules for 5zi Phones

Model 536M

560M

51i 53i 55i 57i 57i CT

FlexibilityFlexibility• Expansion modules support, scalable up

to 3 modules per phone• Modules can be combined

560M536M

ZIP 536M & ZIP 560M Consoles 560M

60 programmable keys (3 pages of 20) LED per button LCD labeling Supported on 55i, 57i, 57i CT Up to 3 modules per phone AC or PoE power

536M 36 programmable keys LED per button Paper labels Supported on 53i, 55i, 57i, 57i CT Up to 3 modules per phone AC or PoE power

Zultys Phone Strengths 6 different phones.

Price, Quality and Selection. Aastra’s IP and SIP DSS Consoles

Reliable Mobility DECT (not Wi-Fi) for Personal and Enterprise

Roaming

XML Deliver content or advanced applications to the

phone Customize Look & Feel to suit

PC or MAC OSX Client:Media EXchange Interface for End Users (MXIE) Computer Telephony

Integration Single login:

User, Operator, or ACD agent Make, answer, terminate,

and transfer calls Voice mail (Unified

Messaging), Fax (optional), IM, chat, presence

Outlook Address Book Synch

Runs on Windows, MAC and Linux Clients

MXIE (Media Exchange Interface) Local & Private Speed

Dial Dynamic Call Routing Find me Follow me Voice Mail Interface Optional Fax Interface 16 Call Appearance Screen pops for in-calls Instant Message Call Hold, XFR, Park, PU

Mobility Features (1) Find Me, Follow Me: This feature allows four devices to be called for any incoming call.

A user can implement call handling rules to forward or steer incoming calls to multiple devices and locations simultaneously – another SIP phone, a PSTN or PLMN device -- so they’ll never be out of touch.

• Specify multiple search rules (4 x 4 contact points)

• Accept or reject offered call

Maintain a single voice mail box. This feature can be transparent to the caller, or they may be kept informed of their call progress.

Supports Twinning scenario [Number *]

Mobility Features (2) MXconnect: This new feature allows any phone with a direct access dial number to be designated within MXIE as your primary device, extending your corporate office environment to *any* device.

You can log into the MXIE presence agent and designate any phone – SIP, PSTN or PLMN, as your primary phoneInitiate call from MXIE – MX dials the bound device, save on phone bill.ACD agents can work remotely on any phone

Mobility Features (3) Presence Notes: This allows a user to attach a short note to their presence status indicator (Twitter for MXIE!)

Additional status information such as back from lunch ETA, availability times, etc.

Persists when MXIE is exited

Mobility Features (4)

System Number of Find Me, Follow me Supported Devices

Find Me/Follow Me Call progress announcement

Bind to PSTN or PLMN device

Presence Notes

Zultys 4 Y Y Y

Avaya 3 N N N

ShoreTel 2 N N N

Mobility Features Comparison

Microsoft Exchange

Microsoft Exchange 2000/03/07 integration allows voice mail synchronization New messages Saved messages Deleted messages

Presence and IM

Presence Server Integrated with call handling Improved employee efficiency

Instant Messaging Get answers whilst on a call More efficient than email Operates across multiple sites Secure within the enterprise Public IM Connectivity

• (Yahoo / MSN / ICQ / Jabber)

Instant Messaging is available to external services*

*This feature requires either local or external Jabber service and MXIE

MXIE: Conditional and TRUE Find me Follow me Divert calls based on:

Date Time Presence Caller ID Holidays

Divert calls to Voice Mail Mobile phone Another extension Home or other

Call Handling Rules/ Presence based Voice Mail greetings

MXIE: Operators

No special equipment required operators can be located anywhere

Can see presence of everyoneinstantly check availability for calls

Minimize trainingdrag and drop calls with mouse10 key mode only

Multiple groupsskill based routing can have different DID for each group

MXIE: Soft Phone

Soft Phone INCLUDED with MXIE Place and receive Calls from

anywhere QoS Maintained over 802.11a/b/g Only on PCs for now 3rd Party supported on MAC & Linux

Call put on Hold by MXIE can be retrieved via phone and vice versa- Answer call from MXIE

MXIE: Optional ICC Call queuing with music on hold Dedicated voice and fax mailbox Queue announcements

Position in queue Expected wait time Play customized messages to callers

Overflow options to maximize customer service View Presence of other agents

IM product champion whilst on call Auto logout unresponsive agents

Prompt for Call Back number Multiple groups

Multiple agents Skills based routing

Inbound Call Center Enhanced functionality for

demanding call centre environments additional call overflow options customizable Wallboard

Supervisors real-time group and agent statistics monitor queue and prioritize calls

Agents queue and callback monitor

Call recording included (MX250)

on demand by agent / supervisor continuously record all call centre calls

Operator, ACD and Hunt Groups have three ringing options Least Busy Ring All Round Robin

Music on Hold and Queue Announcements available for all Call Groups

Quit queue options added for Groups

MX250 – Optional Inbound Call Center (also called Advanced ACD) Licensed by Named users Queue management for up to 60

agents per MX250 Queue overflow Custom prompts, messages Automatic log off of unresponsive

agents Real time supervisory monitors Call recording built-in Supervisor license included

More Queue Announcement Options

Configurable Ring Back period5 x While in Queue MessagesMore flexible settings for “Position” & “Wait Time” messages

Call Groups- Can Record all inbound calls or Record on Demand

Automated Attendant Comprehensive feature set includes

Dial-by-Name directory Change language Prompt callers for input Record input to CDR database Interactive Graphical editor Text-to-Speech announcement creation

Flexible Scheduling Time of day Day of week Date range Holidays

Industry standard Voice XML

Thank you for calling

Press 1 for Sales

Press 2 for Support

Press 3 for Accounts

Evolution of Phone Technology

TDM (Legacy) Hybrids (NEC, Avaya, Nortel)… obsolete

technology – NOT compatible with SIP VoIP: converged, but no standards (you

can not connect a Cisco VoIP and a 3COM VoIP)

SIP: the 1st and ONLY STANDARD OF TELEPHONY – now FULLY RATIFIED

Zultys: the 1st to deploy a SIP IP PBX with that many features

Advanced Automated Attendant (IVR) Interact with external Databases

Flexible & Open web based interface (PHP / Perl / ASP)

Industry standard Text-to-Speech interface

Real-time conversion of text Applications include

Account balance checks Booking a taxi Self service order checking Automated information services (Weather / Movies / Rental Properties) Fax on demand

MXgroup – Multi-site Single virtual IP-PBX across all sites 100% local site survivability Presence & IM across all sites Roam between locations Distributed Call Control Distributed Voice Mail Toll-bypass &

Inter-site calls over WAN Centralised management The functionality of a centralised call control

product with the 100% survivability of Zultys’ unique Distributed Architecture

SIP: Return on Investment

Open Standard & embraced worldwide Provide CHOICE in additional Equipment Pure IP, converged Systems 1 Wire to the desktop – cuts down on wiring No more tracing wires and big ugly cabinets Provides native PC, MAC and Linux Integration Quick deployment in main and remote locations 0 effort Moves adds changes Upgrades and maintains on LAN Easily Interconnects branch offices and remote

workers

SIP: Return on Investment Increase productivity amongst Employees

(Chat, Presence, Fax to the desktop….) 0 Toll between offices Reduce Maintenance cost Centralized Administration to 100% of the

functions 0 effort Moves Open Standards allows less expensive

equipment to be added Outstanding Call handling – Connect to

users ANYWHERE ANYTIME

IVR – Call Attached Data Deliver call specific data to Agents / Users Maintained from Cradle to Grave Displayed via Screen Pop to agent Delivered via TAPI to external applications Examples of Call Attached Data

Callers account number Callers preferred language Call priority Agent assignment Callers phone number (CLI) Customized variables

Zultys brings Next Generation Benefits Connectivity everywhere

Remote workers Branch to branch

Productivity Instant messaging and presence Computer telephony integration of calls, fax, and

voice mail Streamline provisioning and configuration Easy to use – Easy to deploy

Accessibility SIP gives more choice in devices and applications Open standards makes sourcing products easier Easy deployment and maintenance

CRM Integration Open TAPI interface to make and receive calls Works with 3rd party CRM applications

OutlookMaximizerACT!

Available to Windows MXIE users

PTI Communications and

Zultys Announce New Features with Release 5.2

MXconference

MXmobile

MX30 Call Record

On Hook Call Announce

Provisioning Wizard

Dial Plan Enhancements

Enhancements….

MXconference

MXconference™ Overview The MXconference™ private audio bridge

service is a software feature for Zultys’ IP PBXs

Eliminates the need for costly pay-as-you go subscription-based conference services

Requires no additional hardware. The optional MXconference feature is activated

by licensing

Only pay for what you need, and easily scaleable

Make as many conference calls as you need Launched and managed from MXIE or handset

MXconference FeaturesLaunched via MXIE

Interface with MXmeeting (MXmeeting 4.0 or higher) Support for Ad-hoc and Scheduled Conferences Support for Open Conference Ability to assign extensions as dedicated conference rooms

Ability for participants to join until the limit of available concurrent licenses is exhausted

No password required

Schedule conference using intuitive scheduling GUI Customizable invite template Auto-creation of Outlook Calendar event

Invite Attendees by an Outlook invite or via MXIE Instant Message

Conference ID provided to conference owner List of participants presented to conference owner Ability to add ringing, active or calls on-hold to a conference Ability to disconnect specific participants from the conference

1/8/10

MXIE Conferencing Options MXconference – schedule a conference Launch ad-hoc MXconference sessions and

convert existing calls to a MXconference sessions

Launch MXmeeting through new menu options

MXconference

List of existing conferences

List of existing conferences

Scheduling GUI

Click to Schedule a

new MXconference

session

MXconference + MXmeeting: A powerful solution!

1/8/10

If you choose “Web Collaboration” it will assign the same conference ID to both the MXmeeting session AND the MXconference audio bridge ID, making it easier to arrange your collaborative web meetings.

You can invite attendees via email or IM

1/8/10

Ad-hoc ConferenceWhen a call is in progress, this

call can be converted to a conference immediately by:

1. Click the conference buttonor

2. Right click and click on create conference

Either way – you would be able to convert a call in progress into a conference.

1/8/10

MXconference

MXmobile

MXmobile™ Overview Brings award-winning UC

client to the mobile space MXIE for your Mobile!

Extends Zultys into new markets

Mobile workforce, sales teams, mobile managers/executives

Cost effective differentiating feature

Best price and features

Leverages well known BlackBerry brand

Simple user interface MXIE-like controls for BlackBerry

1/8/10

MXmobile Features Single number contact Corporate directory & extension

dialing Caller Privacy: Outgoing Calls

initiated from MX Realtime Presence update, status

& presence notes Instant Messaging Call back Least cost routing Call alerts & caller ID Call logs and history Uses the GSM/CDMA for voice Uses data channel for call control

and data exchange All BlackBerry’s 4.2 and later

MXmobile options

1/8/10

MXmobile calling

MXmobile Call Log

1/8/10

Instant Messaging Options

Instant Messaging

MX30 Call Record

MX30 Call RecordNew One/Essential and SBP-8 will ship with a 2 Port call record License

For existing systems, NOT Free when upgrading to 5.2

Sold in Single Channel Increments, and same SKU as the MX250 (and same Pricing) 90-15370

No more than 4 simultaneous sessions per MX30

Support on Demand recording ONLY (No automatic recording)

Works the same way as the MX250 (when pressing the record button at any time during the conversation, the recording process starts from the beginning of the conversation)

Sold on MX30 with the 4 Gig SSD (Solid State Disk/Flash) . For older systems (with either 2 Gig or Micro-drives), an upgrade to SSD (SKU # 90-20701 –dealer cost $263) is required

Recordings are moved to Mailbox immediately. Mailbox limitations remain the same

48 hours of call recording (shared with voicemail)

On hook Call Announce

On Hook Call Announce This feature is initiated by caller Allows a user to speak with another user on the

same MX30/MX250 by dialing the paging server id followed by the extension number or pressing a DSS key that is programmed accordingly

On the receiving handset the call is auto answered and communication will be automatically supported by the speaker phone

Administrator enables / disables on a phone profile basis

1/8/10

Provisioning WizardAdded to MX Admin to simplify the process of configuring base level parameters such as System Settings, Clock and all installed Interface Cards via a multi-step wizard, followed by a single restart to apply all changes.

Notify User / Agent when Mailbox is full via a System Instant Message.

The MX System will send an Instant Message to a User each time a voice mail, on demand recording or fax cannot be delivered

Voicemail Enhancement

Enhancements

EnhancementsFax receiptVista & Windows 7 Help Screen SupportWindows 7 support for both client and

MXadmin (32 and 64 bit)Foreign user on paging groupsCaller id blocking for outgoing callsSupport for 'Auto log out DND agents'

function when Agent is using a ZIP 5-series IP phone

Schedule

Release 5.2 General Availability January 15

Zultys Proprietary and Confidential

“Businesses are looking for flexible solutions like Zultys,’ and since Zultys is open standards SIP and platform agnostic it’s ahead of the game.” Nora Freedman, IDC

“Zultys’ platform experience is about as good as it gets, and shows the power of in collaboration a P2P architecture.” Henry Dewing,

Forrester“Zultys has the features and capabilities that businesses are looking for.” Dave Lemellin, In-Stat

What Industry Analyst Say About Zultys:

“Zultys is absolutely positioned right for its space, and its solutions are well suited for the SMB and the small Enterprise.” Jeff Snyder, Gartner

the right choice