Your Network Asset Synetrix

LGfL Technicians’ ConferenceBT Centre, London30th March 2009

www.synetrix.co.uk

And here today...

Arthur Bird, Account Director, LGfL• Introductions, The Network & Services

Symon Lorenzo, Customer Services Manager• CSC supporting you...

• ...and the support team in the Foyer. Come and find us…It’s good to talk

www.synetrix.co.uk

Your London Network

• This is a tested partnership between:

• You the users• The 33 London LA’s• LGfL & Synetrix• Supporting other LGfL supply partners.

It’s enduring. We all have reason to be proud of it.

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Croydon

Purley

Merton

Bromley

BexleyHeath

Welling

Lewisham

Richmond

Hayes

Harrow

Park Royal

EarlsCourt

TeleHouse

Romford

BarnetHaringey

Newham

WalthamForest

Enfield

Lambeth

Core

Camden

Core 10Gbps Links

Nodal Loop 1Gbps

CORE

AP

Core Network Node

Aggregation Point (AP)

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Network map with schools on it

Arthur

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The Network Refresh Programme

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The Drivers for ICT in Schools

• Schools’ drivers– Improve pupil to PC ratio– Improve ICT throughout the school– Embedding ICT into the curriculum

• Schools’ demand– Reliable and consistent service– Secure and safe WWW teaching and learning

environment– Local flexibility and a fit to pupil development– A vision to the future 2012 and beyond

• Schools’ long term focus– Invest in technologies that will continue to be

cost effective as needs change

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All of us must be be prepared….

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A 21st Century Learning Environment

Per

sona

lisat

ion

Learning Network

Data & Integration

Content

Learning Applications

Security, Privacy & Access

Teachers & Learners

Mob

ility

and

Hom

e A

cces

s

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A Step Ahead of You – A Future Proof Investment

• Forward Planning• Web based applications require high availability• On the road to ‘in cloud’ computing• QoS enabled to support real time traffic• Mobility • Increasing collaboration• ~£8M additional investment over the next 2 years

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Network Refresh Programme Testing & Rollout

• POC & Migration testing from April-June 09 • Core deployment from July-August 09 • Access rollout commence August 09• Edge Refresh Programme (CPE replacement) in

progress

Target Completion Date: September 2010

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Network Refresh Programme Technology Upgrade

• Upgrade existing Juniper M160 with Next Generation MX960

• Replace Existing M10 with Juniper MX480’s• Replace Existing Extreme S48i aggregation switch with

Juniper EX4200.• Extreme 24e3/S200 replaced with Juniper J2320• Architecture design based high end core routing products

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Existing services

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Improving the Customer Service Centre to support your School

Symon Lorenzo

Customer Services Manager

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CSC Improvements – people and process

• Process redesign

• Restructured teams; same location– Operations teams (1st, 2nd, 3rd line) – Network Management Systems teams

• Significant investment in people and systems

• Skills gaps plugged with training , knowledge transfer ....and more staff

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CSC Improvements – systems and technology

• ITSM (IT Service Management) - incident, problem, change and configuration management

• Support Wiki - next generation knowledge base; bringing all different information stores into one interface, accessible by anyone in our company

• Talk2Synetrix enhancements

• CISCO VoIP – Live Easter 2009

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SLA Improvements

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What’s next ?

• Continued training and knowledge transfer

• Evaluating new support tools and systems

• Many more internal projects already running:– Instant Messenger– Automated email management

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We are here to help you

Your Feedback............Ideas..........

Send us an e-Mail ...............

Symon.Lorenzo@Synetrix.co.uk

Customer Services Manager

lgflteam@synetrix.co.uk