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Your 30-Day Plan for Conflict Management Online, by Andrea Weckerle
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Transcript of Your 30-Day Plan for Conflict Management Online, by Andrea Weckerle
30 Day Plan for
Conflict Management Online
Andrea Weckerle Founder, CiviliNation Y’all Conference July 23, 2013
CiviliNation
CiviliNation Web: http://civilination.org/
!
Facebook: CiviliNation
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Twitter: @aweckerle and
@civilination
What’s the Problem? CiviliNation
“you suck wallpaper” by Ferdando Mafra http://www.flickr.com/photos/64707145@N00/3010205451
Where Is It Happening?
“Globe” by Yagan Kiely http://www.flickr.com/photos/26320335@N06/3341279680
CiviliNation
Who Cares? Online Reputation = Reputation
CiviliNation
CiviliNation Approaching Online Conflict Management
as a Business Process
CiviliNation
“lockedfile” by ClerkBase http://www.flickr.com/photos/64773882@N08/8590075270
Day 1: Conflict Inventory
& Assessment
CiviliNation
Day 1: Conflict Inventory
& Assessment
“Shredder” by KOMUnews http://www.flickr.com/photos/12801018@N00/3588821051
CiviliNation
Day 1: Conflict Inventory
& Assessment
“Meridian Filing & Storage” by bfi Business Furniture Inc. http://www.flickr.com/photos/94689970@N00/2377680521
CiviliNation
Day 1: Conflict Inventory
& Assessment
“Sorry!” by Sebastien Wiertz http://www.flickr.com/photos/36169570@N08/6776802972
CiviliNation
Day 1: Conflict Inventory
& Assessment
“It takes months to find a customer...” by jm3 on Flickr http://www.flickr.com/photos/37996588780@N01/289008691
CiviliNation
Day 2: Identifying Conflict Concerns
“Barbicide Publicity Shoot” by The Theatre Project http://www.flickr.com/photos/73969481@N07/8200353746
CiviliNation
Day 3: Measuring Your
Existing Digital Footprint
CiviliNation
Day 4: Your Conflict Management
Goals
“Soccer goal” by ewiemann http://www.flickr.com/photos/43763198@N00/1521876735
CiviliNation
Day 5: Identifying Internal Champions
“Closeup portarit of a group of business people laughing” by Richard fosterhttp://www.flickr.com/photos/93963757@N05/8551937456
CiviliNation
Day 6: Leadership Buy-In
“Connecting Young Leaders - October 1-2 Wellington” by Us Embassy New Zealand http://www.flickr.com/photos/46907600@N02/5042796866
CiviliNation
Day 7: Human Resources’ Buy-In
“Head case” by Christian Guthierhttp://www.flickr.com/photos/60364452@N00/3385159329
CiviliNation
Day 8: Identifying Stakeholders &
Key Personnel
“Business Meeting” by thetaxhaven http://www.flickr.com/photos/83532250@N06/7650804342
CiviliNation
Day 9: Identifying Financial Resources
“Global economic financial linkeage” by Keith Ramsey http://www.flickr.com/photos/50715604@N07/4881843959
CiviliNation
Day 10: Claiming Your Online Identity
“nothing but...” by Gisela Giardino http://www.flickr.com/photos/36613169@N00/5497134432
CiviliNation
Day 11: Choosing an
Online Monitoring Tool
CiviliNation
Day 12: Online Conflict Tracking System
“Tracks” by Uwe Hermann http://www.flickr.com/photos/73628542@N00/69724868
CiviliNation
Day 13: Setting Up Social Media Sites
“social-media-banner-sites” by Yoel Ben-Avraham http://www.flickr.com/photos/25275534@N00/8631350769
CiviliNation
Day 14: Your Organization’s Social Media Policy
“Know the rules” by One Way Stock http://www.flickr.com/photos/60141638@N06/9087773441 onewaystock.com
CiviliNation
Day 14: Your Organization’s Social Media Policy
“Know the Rules White Background One Way Stock http://www.flickr.com/photos/60141638@N06/8973254409 onewaystock.com
CiviliNation
Day 15: Managing Your
Social Media Properties
“What I really do...Social Media Manager” by birgerking http://www.flickr.com/photos/33816955@N08/6908909555
CiviliNation
Day 16: Hiring an Attorney
“Scales of Justice” by Clyde Robinson http://www.flickr.com/photos/85549619@N00/3367993034
CiviliNation
Day 17: Deciding Whether to
Bury or Remove Information
“Shovel + Handle” by Anthony Albright http://www.flickr.com/photos/50125742@N07/4824624697
CiviliNation
Day 17: Deciding Whether to
Bury or Remove Information
“Hole in the ground” by Michael Hiemstra http://www.flickr.com/photos/97973957@N00/4929374625
CiviliNation
Day 18: Develop Your Company’s Online Conflict Management Training
“The Donatello terrace Meeting Room” by ShellVacationsHospitality http://www.flickr.com/photos/28685147@N04/7143279651
CiviliNation
Day 19: Criteria for Measuring
Conflict Management Training Program’s Success
“Measuring cups” by Bobbie Bowers http://www.flickr.com/photos/21806643@N05/3478914960
CiviliNation
Day 20: Creating a Social Media
Conflict Response Flow Chart
CiviliNation
Day 21: Training for Your
Social Media, PR and Online Community Managers
“UF CSE Classroom Blackboard Desks Red Seats Brick Walls Overhead Projector http://www.flickr.com/photos/53313745@N00/4541322899
CiviliNation
Day 22: Drafting Your
Crisis Management Plan
“storm #2” by Marcin Kargol http://www.flickr.com/photos/31665162@N06/3782692376
CiviliNation
Day 22: Drafting Your
Crisis Management Plan
“Storm Front 17” by mrpbps http://www.flickr.com/photos/mrpbps/5225685355
CiviliNation
Day 23: Identify Your Online Conflict
Management Team
“Light Bulb #1” I love PR (public relations)” by Chick Coker http://www.flickr.com/photos/caveman_92223/3346906435/
CiviliNation
Day 24: Your Public Face During
an Online Crisis
“microphone” by Daehyun Park http://www.flickr.com/photos/34828108@N04/3711222265
CiviliNation
Day 25: Training Your PR & SM Teams in
Crisis Management
“Day 041/365” by Paul Heaberlin http://www.flickr.com/photos/85795462@N00/3310285373
CiviliNation
Day 26: Developing Your Dark Site
“Freebies - 10 New Dark Pattersn for Websites (PAT) by The Open Dept. http://www.flickr.com/photos/79456338@N02/7336262324
CiviliNation
Day 27: Developing Your
Anger Management Training Course
“Fire” by Andrew Malone http://www.flickr.com/photos/41894170049@N01/2032844649, Source: Civility in the Digital Age (Que, 2013), page 112
Online Conflict Style Quiz: Which One Are You? - quiz on pp. 122 of the book
CiviliNation
Day 28: Developing Your
Digital Literacy Training Course
“Laptop Keyboard” by Twentyfour Students http://www.flickr.com/photos/53771866@N05/6217631400
CiviliNation
Day 29: Simulate an
Online Conflict Crisis
“My Desk 2011” by saebaryo http://www.flickr.com/photos/8569941@N04/5556853286
CiviliNation
Day 30: Conduct Online Conflict Crisis
Simulation Post Mortem
“Wicker Casket admired by our rattan furniture designers” by Wicker Paradise http://www.flickr.com/photos/76061588@N03/8547143115
Final ThoughtCiviliNation
Visual Sketchnotes of the Marketing Smarts podcast Profs “How to Deal With Online Trolls, Jerks, and Bullies” created by Veronika Jarski http://www.slideshare.net/mprofs/tips-for-dealing-with-online-trolls-jerks-and-bullies
Web: http://civilination.org/ !
Facebook: CiviliNation !
Twitter: @aweckerle and @civilination
CiviliNation
CiviliNation
Available at: !
• civilination.org/civility-in-the-digital-age !
• Amazon.com !
• barnesandnoble.com