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One-stop 360° support for your dig-ital evolution How do companies master the challenges of digital times?

Enterprises as well as mid-sized companies all have one thing in common - they are all on their journey into the digital age. In this digital age, companies are facing major challenges because they are exposed to continuous change, rapid technological progress and phenomenal opportunities.

Hitachi Solutions has the answer.

Our pledgeHitachi Solutions helps you tackle the digital transformation step by step and develop long-term strategies for your entire company. Leverage our long-standing global experience with diverse industries and our expertise to structure your IT holistically and professionally. We implement comprehensive digital projects systematically and gradually to transform your marketing, sales and service processes from start to finish. A first-rate IT strategy helps your company develop new products, services and business models and is the basis for your company’s communication and organizational processes.

We support change processes Our cooperation with your company does not end when the last project stage has been completed. Our Managed Lifetime Services team provides the support you need for your change processes and with all the required upgrades to ensure your applications work seamlessly at all times.

Worldwide Managed Lifetime Services

Excellent service for your success

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Hitachi Solutions | www.hitachi-solutions.de

2Hitachi Solutions | www.hitachi-solutions.de

Our Services:Operations We ensure the seamless operation of your Dynamics AX or Dynamics 365 products (FO, CE). We offer continuous assistance with service and change requests and incidents. We deploy program adjustments, updates and new features for you after determining a reasonable timeframe with you to avoid disruptions to your business operations.

Monitoring und Health Check We offer end-to-end monitoring of your system landscape to detect problems proactively, react to disruptions immediately and minimize costly downtimes. We check your ERP system’s heartbeat including your database and hardware and prepare a detailed report and recommend actions based on the results..

Update and Advice We keep your business applications up-to-date, analyze hotfixes and new features and plan the integration into your systems together with you.

Retail Operations At your request, we support your Dynamics 365 POS operations from start to finish. As an experienced Microsoft Dynamics Retail partner we help you secure the lead you need. Our accomplished staff update your POS system outside of your business hours to avoid disruptions to your business operations.

Performance Beratung Complex systems, increasing volumes of data and individualized requests require regular analyses: We offer recommendations for actions to ensure your systems are configured optimally for your business operations.

Webshop Operations If you operate a web shop using Dynamics 365 FO or Dynamics AX 2012 for your ERP software, we support you with the operation of your omni-channel solution and help you identify trends at an early stage and design your business processes even more effectively.

How you benefit: � Seamless exchange of information via a

shared portal

� Straightforward ticket system: Contact us quickly and easily through our ticket system, we will process your requests right away

� You can enter tickets in the system in diverse languages

� Flexible service hours: 7:00 a.m. to 6:00 p.m. up to 24/7

� A dedicated Incident Manager for 100 and more hours

� As an eight-time Microsoft Gold Partner we are fluent in Dynamics AX, Dynamics 365, SharePoint, Business Intelligence and .NET applications – no problem is too big for us and no challenge too small

� Risk-free and success-oriented

What we deliver: � Support for your daily operations

� Incident processing pursuant to ITIL

� Problem management pursuant to ITIL

� Escalation and communication of standard errors with Microsoft

� Hotfixes for extensions (extended partner solutions) and/or for discontinued ERP products (AX 4.0 to AX 2012)

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Optional: � Development of a knowledge base to

enable the customer’s IT to resolve recurring problems independently.

Incident Manager: � Ensures the optimal allocation of tickets

� Ensures adherence to processes and response times

� Communicates with customers and prepares monthly reports (success rates, processing times, etc.)

� Conducts customer surveys regularly to assess their level of satisfaction

Products: � Dynamics AX 4.0, 2009 und 2012

� Dynamics 365 Finance & Operations

� Dynamics 365 Customer Engagement

� Dynamics 365 Power Platform

� SharePoint

� Analytics

� .NET

� eCommerce (this is a separate Service)

� POS (separater Service)

Service Operations

Global Service Desk

Problem Manager

Service Delivery Team

Incident Manager Kunde 1

Incident Manager Kunde 4

Incident Ma nager Kunde 2

Incident Manager Kunde 5

Incident Manager Kunde 3

Incident Manager Kunde 6

Service Extended Operations

4Hitachi Solutions | www.hitachi-solutions.de

Interested?Contact a Hitachi Solutions expert to discuss how our Microsoft Dynamics Solutions can help improve your productivity.

Why Hitachi Solutions?Hitachi Solutions is one of the largest, most qualified and highly experienced Microsoft Dynamics consulting firms across the globe, capable of handling complex tier-one displacement projects. Our company’s calibre of expertise and commitment to customers is evidenced through our consistent recognition from both Microsoft and industry analysts.