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IT Infrastructure Optimization & Management

Solutions

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AGENDA

1. WSSB Company Profile

2. What are the Problems of Today’s IT

Management

3. How to manage IT Infrastructure

4. Success Stories and ROI

5. Q & A

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1. WSSB Company Profile

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Incorporated Date: April 2005Total workforce: 38 peopleProduct Support: 100% local supportTotal Customer Based: 85Total Managed PC: 90,000 unitsMOF Registration: 040100, 210101, 210102

210103, 210104, 210105, 210106

Customer Based

5

12

25

40

05 06 07 08

57

79

09 10 11

85

Staff Structure

55%32%

8%5%

TechnicalSalesFinanceDirector

WSSB Background

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WSSB New Office

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Products & Services

WORLDTECH SOLUTIONS SDN BHD (WSSB)

IP Management(IPM)

Sole Distributor

Desktop Virtualization Software (DVS)Sole Distributor

Desktop Management Software (DMS)Sole Distributor

Network Monitoring Software (NMS)

Solution Provider

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Worldtech Solutions MissionWorldtech Solutions MissionInternational Product, Local SupportInternational Product, Local Support

United States - Atlanta

Japan

Malaysia, Singapore, BruneiSole Distributor – WSSB

United Kingdom & France China

Korea Principal - Medialand

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Customers in Malaysia

Financial Institution (FSI)

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Enterprise, Manufacturing & Education

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Government Sector

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2. What are the Problems of Today’s IT Management

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How many total asset it my organization?

Is my assets and license accurately

track?

How do I manage my branch offices?

Is my branch connection measured

and fully utilized?

Do I know my servers status? Can I keep track

it LIVE?

Is the our desktops, network

& servers safe?

How can I bring up the performance or KPI of IT Services?

Do I know who is in the network? Are they authorized?

How do I reduce IT

operation costs?

IT Manager – “How do I spend more time on important vs. urgent tasks?”

IT Manager

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IT Complexity And Cost

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Current IT Challenges

Prevent attacks, viruses, spam, etc.Address evolving threatsPatch managementProvide secure access

GrowthCustomer serviceRegulatory complianceDevice managementVarying skill setsMobility

PC maintenanceServer sprawlLegacy platformsDeployment and maintenanceIdentity managementSoftware updates

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3. How We Manage IT Infrastructure?

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Key Components in IT Infrastructure

IP Management &

Network Monitoring

Desktop

Management

Server & Network

Monitoring

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Desktop Management – Why?

administrators administrators automateautomate, , standardizestandardize, , securesecure and and auditaudit

activitiesactivities

Automate?Automate? installing softwareinstalling software, , patchespatches and  and service packsservice packs to  to

client computersclient computers

Standardize?Standardize? applying uniform configurations such as wallpapers, applying uniform configurations such as wallpapers,

shortcuts, printershortcuts, printer

Secure?Secure? applying security policies in client computers ; e.g applying security policies in client computers ; e.g

restricting USB drive and unauthorized softwarerestricting USB drive and unauthorized software

Audit?Audit? completing hardware/software inventories, license completing hardware/software inventories, license

compliance details, detecting prohibited software usage in network compliance details, detecting prohibited software usage in network

systems, etcsystems, etc

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Software & HardwareInventory

Report Designer

SoftwareDistribution

InternetMonitoring and

SoftwareMetering

Remote ControlHelpdesk

WindowsPatches Management

Policy Control

Device SecurityManagement

PC Security Features Asset Management Features

TCO!stream All-In-One Suite

Software Piracy

Data Leakage

PC Policy Standardization

Windows vulnerability

High SW CAPEX cost

Internet activities

Staff KPI &

productivities

Consolidation of PC management report

Travelling cost and downtime

How? – TCO!stream DMS

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PC Security Mgmt. + IT Asset Mgmt.

Integration of IT Asset Management and PC Security Management

•Software/Hardware Inventory

IT Asset Management

PC Security Management

•Centralized management.•Cost saving to purchase a Integrated Total Solution.•Reduce network traffic and system load by sharing 1 integrated client agent.•Integrated reports in a integrated console.•Control security policies by person, department and group based on IT Asset Information.

Effect of Integration

•Windows Patch Mgmt.

•Policy Control

•Device Security Mgmt.

•Software Distribution

•Internet Monitoring and Software Metering

•Remote Control

•Helpdesk

•Report Designer

TCO!STREAM - EASY, POWERFUL, LIGHT, ALL-IN-ONE DMS SOLUTION

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Why? – TCO!stream

Ease of use? Ease of use?

Basic user understanding. Don’t need high-level certificationBasic user understanding. Don’t need high-level certification

Quick and easy installation? Quick and easy installation?

Very straight forward and single file agentVery straight forward and single file agent

Desktop oriented? Desktop oriented?

User-friendly interface and wizard methodologyUser-friendly interface and wizard methodology

Balanced features? Balanced features?

Complete of PC management – Asset Management, PC Security, Helpdesk & Complete of PC management – Asset Management, PC Security, Helpdesk &

ReportsReports

Low cost of ownership? Low cost of ownership?

TCO!stream license is one time cost, simple implementation & low training TCO!stream license is one time cost, simple implementation & low training

curvecurve

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IP Management – Why?

administrators administrators identifiedidentified, , managemanage, , securesecure and and

record record activitiesactivities

Identified?Identified? Real time IP Management and identified IP Real time IP Management and identified IP

user user

Manage?Manage? IP address assignation and prevent un IP address assignation and prevent un

authorize user in the networkauthorize user in the network

Secure?Secure? Control authorize access, Prevent IP Conflict Control authorize access, Prevent IP Conflict

and Duplication IP and Duplication IP

Report?Report? Complete IP event records such as IP Conflict, IP Complete IP event records such as IP Conflict, IP

Changes, MAC Changes and etcs..Changes, MAC Changes and etcs..

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How? – TCO!secuIP IPM

Identified

Manage

Secure

Report

•Control IP usage

•Prevent IP Conflict

•Worm Preventions

•Protect critical Network

Devices

•IP / MAC Event Management

•IP Usage Reports

•Device classification

•Centralize IP Management

•Restrict Un authorize

IP / MAC

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Network Monitoring – Why?

administrators can administrators can locatelocate, , monitormonitor, , alertalert and and

report report server information easilyserver information easily

Located?Located? Mapping of network devices base on multiple Mapping of network devices base on multiple

hierarchy hierarchy

Monitoring?Monitoring? Monitoring devices status, utilization and Monitoring devices status, utilization and

system logssystem logs

Alert?Alert? Instant notified before or during devices failure Instant notified before or during devices failure

Report?Report? Complete reporting and summary reports base Complete reporting and summary reports base

on devices, groups, monthly and top 10on devices, groups, monthly and top 10

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How? – SLAN NMS

Manage all devices on

your network.

Consolidate network, hardware,

application and virtualization monitoring

Automatically baseline, monitor,

analyze, alert network failure in real time

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4. Success Stories

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Case Study 1: BSN

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1. Looking for solution to resolve/improve existing DMS Problems

Remote support can not work. Branches PC support cost too high and keep

increasing every year

Inaccurate PC inventory information

Time consuming and too difficult to generate or customize inventory report

Can not keep track and prevent game, on-line chatting, social network

application and software piracy issues

Unstructured PC policy standard

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21st Floor

WISMA BSN

DATA CENTRE

Bank Simpanan NasionalTCO!Stream Network Structure Overview

Background:

Year of Implementation: 2007

Total Agent Installed: 5,300 Total Branches: 385

Top Server: 3 main servers 12 staging servers nationwide

Branches Network:IPVPN concept (ADSL technology)

Operating System Installed: Windows XP Windows 2000 Server Windows 2003 Server Windows 2008 Server Windows 7

Tower 2

CoreSwitch

FloorSwitch

`

User PC

`

User PC

Grd Floor

InternetRouterTCO!Stream Server

Firewall

Grd Floor

1st Floor

2nd Floor

FloorSwitch

`

User PC

`

User PC

4th Floor

6th Floor

7th Floor

9th Floor

10th Floor

12th Floor

13th Floor

15th Floor

18th Floor

19th Floor

20th Floor

5th Floor

17th Floor

16th Floor

14th Floor

11th Floor

8th Floor

FloorSwitch

`

User PC

`

User PC

FloorSwitch

`

User PC

`

User PC

22nd FloorAlorSetar `

User PCSwitch

Pulau Pinang `

User PCSwitch

Ipoh`

User PCSwitch

Shah Alam`

User PCSwitch

Seremban`

User PCSwitch

Melaka`

User PCSwitch

Johor Bharu`

User PCSwitch

Kuantan`

User PCSwitch

Kuala Terengganu `

User PCSwitch

Kota Kinabalu `

User PCSwitch

Kuching`

User PCSwitch

Kota Bharu`

User PCSwitch

IntranetRouter

128Kbps

128Kbps

128Kbps

128Kbps

128Kbps

128Kbps

BranchRouter Branch

Router

BranchRouter

BranchRouter

BranchRouter

BranchRouter

BranchRouter

BranchRouter

BranchRouter

BranchRouter Branch

Router

BranchRouter

IP VPN/MPLS

Staging Server

Staging ServerStaging Server

Staging Server

Staging ServerStaging Server

Staging Server

Staging Server

Staging Server

Staging Server

Staging Server

Staging Server

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Quantitative EffectQuantitative EffectItem Cost Remarks

ReducedCost

(OPEX)

Illegal S/W α

Investment(CAPEX)

Remote Service Call 1,080,000

Penalty RM10,000 per software

Travelling cost = RM100 x 45 people x 20days x 12m

Server

S/W Purchase (1,250,000)

H/W Installation (60,000)

Gain Versus Investment 358,000 First Year Saving

S/W Installation, Patches Update 108,000

Physical Inventory 480,000

Courier, CD, manpower cost= RM100 x 45 people x 2 times x 12m

New Staffs Recruitment Salary= RM2,000/month x 20 people x 12m

Productivity α

Sub Total 1,668,000 + 2α

Immediate diagnosis

Cost reduction in the following year

TCO!stream (5,300 license)

Sub Total (1,310,000)

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Qualitative EffectQualitative EffectItem Before TCO After TCO Expected Effect

Average time for remote diagnosis

1 day / incident ImmediatelyReduced user

dissatisfaction

Asset Management

Physical InventoryAutomatic Inventory

informationReduced time/cost

S/W & Patches Upgrade

On-site Visit Remote Deployment Reduced time/cost

Problem Log -Problem management by Historical records

Prevent same

problem

PC Audit &Mgnt Report

1 month plus by

Manual modificationLess than 15 minutes

Quicker & accurate decision making

ProcessingCapability

20% 90% Improved productivity

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Summary

If You Have Ideas, We Can ShareIf You Have Ideas, We Can Share

If You Have Problems, We Can HelpIf You Have Problems, We Can Help

If You Need Support, We’ll Be ThereIf You Need Support, We’ll Be There

Thank you Very Much!Thank you Very Much!

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5. Questions & Answers