Get Enrolled. Get Engaged. Get Empowered.: A Personal Guide the Newly-Insured PLWHA
Workplace Reimagined - Connected, Engaged, Empowered
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Transcript of Workplace Reimagined - Connected, Engaged, Empowered
Workplace Reimagined – Connected, Engaged, Empowered
Jeannene Michel VP, ES Global Operations & Shared Services Salesforce
Michael McCreary VP, HR Services Intuit
David Reed Director, Workforce Systems Intuit
Dreamforce 2015
Safe Harbor
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This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the
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concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
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products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our
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service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further
information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings
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Salesforce Today
18,000+ employees
16+ years old
4 years ago:
• No centralized employee support (no phone #)
• No MSS
• Hit & miss Chatter groups for peer support
• Grossly outdated intranet, that was primarily US
focused; no owner
The situation: Growth was outpacing ability to provide service
Top 3 Issues impacting employee experience:
1. Multiple places to go to try to find information
2. No phone number to call or chat for real time help
3. File a ticket, no way to track it and sometimes never hear back
We needed to figure out a better way to service employees
Top 3 Goals:
1. Improve Employee Experience
2. Scale Employee Services and Knowledge Management
3. Take a Data-Driven Approach
The solution: HR Help Desk
5 Core Components:
1. Content
2. Community
3. Case Management
4. Call
5. Chat
And it’s available via SSO in the environment our employees work in every
day. Not an intranet!
So, how did we do it?
5 secrets to success:
1. Employee Voice groups
2. KCS approach to content creation
3. Proactive change management
4. Case management planning
5. Dashboards and metrics
You only get one chance to make a first impression!
Results
TTR ADOPTION SCALE
92% 1:350
Designed for mobile
Relevant search
results
View of your cases
Evolution to Mobile – Introducing Concierge
Concierge (self-service and efficiency)
Single place for employees: federated search from multiple knowledge sources
Mobile and Desktop
Curated content
Employee ratings
Article Actions
Reimaging Talent at Intuit
Michael McCreary, VP – HR Services
David Reed, Director – Workforce Systems
MISSION: To improve our customers’ financial lives so profoundly…they can’t imagine going back to the old way
Intuit – who we are
1983
Founded
8,000+
Employees
50M+
Customers
1993
IPO
4.4B
Revenue
32
Locations
Intuit – who we serve
Consumers Small Businesses
Accounting Professionals
Recognized as one of the world’s leading companies
FORTUNE 100 BEST COMPANIES TO WORK FOR
2013
MOST ADMIRED: SOFTWARE INDUSTRY MOST INNOVATIVE COMPANIES
2014 2015
31 Ranked #
12 Years in a Row
2004 2005 2006 2007 2008 2009 2010 2011 2012 2015
WORLD’S MOST ADMIRED COMPANIES
2013 2014
14 Years in a Row
2 Ranked #
Intuit in the cloud
Online and Mobile Revenue
Total Revenue
$3B 2/3
What we heard from our workforce
SAY-DO
“I want to do it or find it for myself, but can’t…”
“I have to go to several places to get one thing done…”
“Too much time on administrative tasks…”
“Too much noise to sift through to find what’s important…”
Which makes me FEEL:
Frustrated Angry Resigned Overwhelmed
THINK
I need this to be EASY – connect the dots for me
So that I can…
• Go to one place
• Get it done
Which…
• Hides the background mess
• Frees me up to focus on what’s important
Trends
“The most significant effect on HR Technology is the expectation of an interface similar to a consumer app…we are on the cusp of what’s possible in HR to provide a distinctive experience and competitive advantage.”
- PwC 2013 HR Tech Survey
“With the cloud, it has never been easier to accidentally build silos.”
- Gartner, April 2014 Workers expect
awesome experiences in the applications they use
at work
Our vision for workforce technology
• The experience finds me, I don’t have to search for it
• 40% of experiences consumed on Mobile
• The experience presents the right data to make ME smarter
• More intuitive and delightful than any other place I’ve ever worked
Experience Design Principles
Wherever, whenever, on any device
Data & process are in the cloud
It finds me, I don’t have to find it
Act 1: A New Opportunity – Ravi– People Leader Expatriated in Australia – Tony– Product Manager in the US reporting to Ravi
Act 2: A Match is Made – Scarlett– Job Seeker in Australia – Sarah – Recruiter in the US
Act 3: Let’s Get Started! – Scarlett– Job Seeker in Australia – Johan – HR Connect Talent Liaison – Ravi - People Leader Expatriated in Australia
Reimagining Talent…at the speed of business
Act 1: A New Opportunity | Tony – Product Manager in the US reporting to Ravi
Tony’s opportunity
Ravi on the move
Act 1: A New Opportunity | Ravi – People Leader Expatriated in Australia
Create a requisition
Dinner
Act 1: A New Opportunity | Ravi – People Leader Expatriated in Australia
Job approved & posted
Approved and posted!
Act 1: A New Opportunity | Ravi – People Leader Expatriated in Australia
Scarlett discovers Intuit
Act 2: A New Opportunity | Scarlett – Job Seeker in Australia
Job match!
Act 2: A New Opportunity | Scarlett – Job Seeker in Australia
Job match at Intuit. Check it out!
Sarah, our recruiter
Act 2: A New Opportunity | Sarah – Recruiter in the US
Job match at Intuit. Check it out!
Scarlett La
Interview scheduled
Interview with Intuit
Act 2: A New Opportunity | Scarlett – Job Seeker in Australia
Ravi Needs Help
Act 3: A Match is Made | Ravi – People Leader Expatriated in Australia
Hi Ravi, looks like you need help. What can I do for you?
Johan Saves the Day
Act 3: A Match is Made | Johan – HR Connect Talent Liaison
Hi Ravi, looks like you need help. What can I do for you?
Accept and provision!
Act 3: A Match is Made | Ravi – People Leader Expatriated in Australia
New hire pre-boarding
Act 3: A Match is Made | Scarlett – Completes “Paperwork” Automagically
Scarlett meets the team
Act 3: A Match is Made | Scarlett – Job Seeker in Australia
Talent at a glance
Intuit Talent Cloud
…at the speed of business!
Act 3: A Match is Made | Ravi – People Leader Expatriated in Australia
Where we are on our journey
• Building point solutions, while working towards unification and a “mobile container”
• Results so far (3 minutes to open job req, ++ NPS for onboarding)
• Already built Awesome Req, New Hire Provisioning, and Onboarding Prework
• Working on Awesome Apply, Assessing for Awesome, and Real-Time Feedback
Opportunities and challenges
• Capabilities and speed of development
• Share apps with other companies
• Force.com and Lightning are brand new – learning as we go
Thank you
Panel Discussion
Win one of ten SONOS speakers at the App Cloud Keynote!
App Cloud Product Showcase
Moscone North
IT Ranger Station in the Dev Zone
Moscone West, 2nd Floor
Thursday, September 17, 2pm — Moscone South
Tod Nielsen
EVP, App Cloud Salesforce
Mike Anderson
CIO Crossmark
Herry Stallings
AVP App Dev USAA
Heather Quiqley-Allen
VP Marketing Bosma Enterprises
Learn more about App Cloud: