WORKING THREEConnecting brands with people

Our mission is to help brands have better relationships with their customers.

W3 IS A DIGITAL CUSTOMER EXPERIENCE AGENCY

Customer experience is formed through every interaction with your company.

Digital is now at the centre of everything. The digital experience is the customer experience.

Your customers Your business Your future

Brands partner with us to design and build better customer relationships that create value online.

Putting your customers first does not mean putting your business second.

9 out 10 customers walk away following a poor customer experience and do business with your competitors.

Working with us will make your customers happier and your business more profitable.

THE W3 APPROACH

Business strategy

Our work starts at the heart of your business, creating long-term solutions that meet your objectives and improve customer satisfaction and loyalty.

Brand strategy Customer experience strategy

Digital strategy &execution

Understand your strategy for business success.

Define the customer interactions and their expectations of your brand.

Develop a plan to exceed customer expectations and increase profitability.

Determine how your business will leverage technology to achieve success.

We start our strategic process by applying a customer lens to these areas.

Customer experience strategy, and how it will be executed in the digital space, is what we specialise in.

We are not business or brand strategists We’re a customer experience and digital agency

“Do what you do so well that they will want to see it again and bring their friends”

Walt Disney

SERVICESThe customer experience expertise to help you act smart, beat your competitors and win more customers.

Strategy & Consulting Design & Development

• Align digital strategy with your business goals• Map and understand the impact of touch

points• Digital customer experience &

communication strategy• Innovation strategy• Segmentation & customer insights• Measure, monitor & improve

• Websites• Digital campaigns• Email campaigns• Mobile & social platform applications• Content marketing• Reporting

SKILLS

The people working on your strategy will be the people you talk to everyday.

The team in the ‘back end” who make everything possible.

These people think “facts are fine but insights are better”. Insights create action.

This team ensures every digital touch point for your brand is engaging and well crafted.

The guys who think in code. They turn a creative idea into a usable digital experience.

Strategy & planning

Data infrastructure Insights

Creative & design Development

CLIENTS

W3 ARE THOUGHT LEADERSWITH OVER 400 PUBLISHED ARTICLES

W3 DIGITAL HEALTH-CHECKQuickly understand where your company stands in the digital space

DIGITAL HEALTH-CHECK

What it is The process Outcomes

• Quick survey for key staff members.

• Use the answers to design and run one-on-one interviews.

• Follow this up with research and analysis.

• Present findings and recommendations in a workshop.

• Quick wins & big opportunities identified.

• A high level return on investment model.

• A clear view of actions to build momentum in your business.

• An assessment of opportunities in the digital space.

• Quick, inexpensive & valuable.

A quick way to get started on a profitable digital program

workingthree.com