WorkFlow - Asset Management Services
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Transcript of WorkFlow - Asset Management Services
![Page 1: WorkFlow - Asset Management Services](https://reader036.fdocuments.net/reader036/viewer/2022083104/5880bc651a28abba3b8b4de9/html5/thumbnails/1.jpg)
©2015 – Nathan Davenport
How a SharePoint / Workflow ImplementationEmpowered End Users, Enhanced Staff Productivity
and Saved ~$120K annually
Purchase
Request System
Asse
t Man
agem
ent
![Page 2: WorkFlow - Asset Management Services](https://reader036.fdocuments.net/reader036/viewer/2022083104/5880bc651a28abba3b8b4de9/html5/thumbnails/2.jpg)
©2015 – Nathan Davenport
Purchase
Request System
Request FormAs
set M
anag
emen
t DT-20120518T13:25:01-1
Desktop Laptop Tablet Non-Standard Mobile Software Accessories
Equipment or Software List Tied Accessories
Approval, Account and Shipping details
![Page 3: WorkFlow - Asset Management Services](https://reader036.fdocuments.net/reader036/viewer/2022083104/5880bc651a28abba3b8b4de9/html5/thumbnails/3.jpg)
©2015 – Nathan Davenport
Purchase
Request System
Tracking & Installation FormAs
set M
anag
emen
t
Installed 20120520T14:06:12Shipped 20120520T14:06:12Ordered 20120520T14:06:12
DT-20120518T13:25:01-1
Request, Approval, Account and Shipping details
Workflow Approvals and Actions(only shows one step at a time,
each communicates status) Approve Reject 20120519T18:34:92
![Page 4: WorkFlow - Asset Management Services](https://reader036.fdocuments.net/reader036/viewer/2022083104/5880bc651a28abba3b8b4de9/html5/thumbnails/4.jpg)
©2015 – Nathan Davenport
Purchase
Request System
ReportingAs
set M
anag
emen
tTact Time
RequestedApproved
OrderedShipped
DeliveredInstalled
Month, Qty, $Month, Qty, $Month, Qty, $Month, Qty, $Month, Qty, $Month, Qty, $Month, Qty, $
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
0
50
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Dept - Overview
Admin Sale/Mkt Info Supply Research
![Page 5: WorkFlow - Asset Management Services](https://reader036.fdocuments.net/reader036/viewer/2022083104/5880bc651a28abba3b8b4de9/html5/thumbnails/5.jpg)
©2015 – Nathan Davenport
Purchase
Request System
Automated Migration ScriptAs
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anag
emen
t' ====================================================' Language: VBScript' Name: Migrate.vbs' Author: Nathan Davenport' Date: 7/2010'' Description:' This application will backup or restore all user date and ‘ network / printer settings producing an automated‘ migration tools for PC replacements.' Free for all users, but leave in this header' (C) 7/2010' ====================================================Option Explicit
' * Declare basic objects' ----------------------------------------------------Dim strComputer : strComputer = "."Dim objFSO : Set objFSO = CreateObject("Scripting.FileSystemObject")Dim objShell : Set objShell = CreateObject("WScript.Shell")
![Page 6: WorkFlow - Asset Management Services](https://reader036.fdocuments.net/reader036/viewer/2022083104/5880bc651a28abba3b8b4de9/html5/thumbnails/6.jpg)
©2015 – Nathan Davenport
Purchase
Request System
Hardware Purchasing & Installation ProcessAs
set M
anag
emen
t
Man
ager
Purc
hasin
gVe
ndor
Cust
omer
Inst
alle
r
ApproveRequest
RequestForm
Order(eSpree)
FillOrder Shipped
Ship Product
ScheduleInstall
Schedule Install(Email)
PurchaseNote
(Email)
Install
UpdateSP List
ScheduleDisposal
UpdateSP List
Non-Standard
Quote
SharePoint Form & Workflow
PC, iPad, SmartPhoneAdjusted Sept 2014
![Page 7: WorkFlow - Asset Management Services](https://reader036.fdocuments.net/reader036/viewer/2022083104/5880bc651a28abba3b8b4de9/html5/thumbnails/7.jpg)
©2015 – Nathan Davenport
Purchase
Request System
Hardware Purchasing & Installation ProcessAs
set M
anag
emen
tMicrosoft, Adobe, Aqua Data, Snag-it, Beyond Compare,
etc.
Man
ager
Purc
hasin
gVe
ndor
Cust
omer
Com
pDoc
ApproveRequest
RequestForm
Order(eSpree)
FillOrder
eMail Key
Install from AIM
PurchaseNote
(Email)
Send Disk(s)
UpdateSP List
Install from AIM
Forward(Email)
Install from Disk
Request Disk(s)
eMail Key
Aqua Data / SnagIt
Beyond Compare
Non-Standard
Quote
Adobe Acrobat
SharePoint Form & Workflow
Adjusted Jan 2013
![Page 8: WorkFlow - Asset Management Services](https://reader036.fdocuments.net/reader036/viewer/2022083104/5880bc651a28abba3b8b4de9/html5/thumbnails/8.jpg)
©2015 – Nathan Davenport
Purchase
Request System
Hardware Break / Fix Services ProcessAs
set M
anag
emen
tWalk-in, Cases
Adjusted Sept 2014
Serv
ice
Desk
Hard
war
e Se
rvic
esCu
stom
erVe
ndor
Call or Email
Walk-in
Create Case
Create Assign Case
Work Case
Ship Parts
Order Parts
Calback
Case
Upd
ate
Waiting on Customer
Close Case
On Hold Waiting on
Parts
Waiting on Customer
![Page 9: WorkFlow - Asset Management Services](https://reader036.fdocuments.net/reader036/viewer/2022083104/5880bc651a28abba3b8b4de9/html5/thumbnails/9.jpg)
©2015 – Nathan Davenport
Purchase
Request System
Hardware Disposal Services ProcessAs
set M
anag
emen
tRequest Form, Disposal
Adjusted Sept 2014
Case Review
Serv
ice
Desk
Hard
war
e Se
rvic
esCu
stom
erIn
stal
ler
ScheduleDisposal
Request Disposal
Create Assign Case
Waiting on Customer
Contact Customer
Pickup EquipmentRequest
Review
Case CloseMarked Disposed
Reschedule