WooCommerce RefundsWith WooCommerce 2.2 and newer, you can now process refunds directly from within anorder automatically if your payment gateway supports it or you can do so manually.

Continue reading or jump to those sections for automatic or manuallyrefunds: Automatically or Manually

Automatic Refunds

If your payment gateway supports automatic refunds, there will be new settings inyour gateway’s settings to fill in. Make sure those are setup correctly or refunds won’t work asthey should. Refunds extend to products, taxes, and shipping fees and can be processedthrough your order page.

Here is an example of the settings you would see when you go to WooCommerce > Settings >

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Automatic Refunds1.

Manual Refunds2.

Products Stock3.

Documentation / Plugins / WooCommerce / Getting Started / 6. Managing Orders

FAQ

How do I find out if my paymentgateway is refund compatible?

a.

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Checkout > Your Payment Gateway if your Payment Gateway supports automatic refunds.

Adding the API keys in your Payment Gateway settings will allow for quick, automatic refundsthrough the WooCommerce admin interface. Next see the steps below on how to process arefund on an order.

Go to: WooCommerce > Orders1. Select the order you wish to refund.2. Click the grey Refund button to start.3. Specify the quantity of the product(s) to be refunded in the text box(es) that appear for eachline item. The refund amount will automatically adjust based on the products refunded. Ifinventory levels are not managed, you can also simply enter the Refund amount, withoutadjusting the product quantity. If the quantities of items are not set when issuing a refundthen the order is not marked as refunded and the email that is sent will say “partial refund.”

4.

Add refund notes, if desired.5. Click Refund $X via [Your Gateway]6.

Refunded-Order-WooCommerce

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WooCommerce Refunds - WooCommerce Docs https://docs.woocommerce.com/document/woocommerce-refunds/

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In the Order Items there will be a note that has been added to let you that a refund has beenprocessed. If a refund had been completed for the entire order, the order status will beautomatically changed to refunded. If a partial refund was awarded, the status will not change.

When using automatic refunds thru the WooCommerce interface you will not need to log intoyour payment gateway’s dashboard to process the refund as this provides a seamlessWooCommerce experience. !

Manual Refunds

Refunding manually allows you to utilize any WooCommerce payment gateway, regardless ofautomatic refund support. This will not automatically send the refund to your paymentgateway, but allow you to mark the order as refunded on the order. Refunds extend toproducts, taxes, and shipping fees and must be processed directly with your PaymentGateway.

To manually refund an order:

Go to: WooCommerce > Orders1. Select the order you wish to refund.2. Select the Refund button.3. Enter amount to refund.4. Add refund notes.5. Click Refund Manually6.

WooCommerce Refunds - WooCommerce Docs https://docs.woocommerce.com/document/woocommerce-refunds/

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The items selected for the refund will be noted as refunded. You will need to manually changethe Order Status accordingly if you wish to see the order status changed to “Refunded”.

Once the refund has been applied to the order it will look like this:

Please note: This does not refund the customer via the payment gateway. Continue onto your payment gateway’s dashboard to start the refund process there as well.

WooCommerce Refunds - WooCommerce Docs https://docs.woocommerce.com/document/woocommerce-refunds/

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Products Stock

Please note that when processing a refund you have the choice to restock products bychecking the following option:

FAQ

How do I find out if my payment gateway is refund compatible?

Refer to our list below to see if the gateway you’ve purchased from WooCommerce.comsupports refunds. These do.

PayPal Standard (in WooCommerce Core)Amazon Payments AdvancedAuthorize.Net AIMAuthorize.Net CIMAuthorize.Net DPMAuthorize.Net SIMChase PaymentechElavon ConvergeeWayFirst DataIntuit PaymentsMoneris GatewayPayPal Powered by BraintreeSagePay (Direct)Simplify CommerceStripe

If you are using a payment gateway not included on this list, see: How to check if yourpayment gateway supports refunds.

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