Wongsakorn training and pducation perspective on mra-tp 090816 · Microsoft PowerPoint -...
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WongsakornChantara WongsakornChantarais a Chairperson of Tourism Management Department, School of Humanities and Tourism Management, Bangkok University, THAILAND. Wongsakorngraduated his M.A. in Hospitality and Tourism Management from Bangkok University. Before joining the Bangkok University in 2009, he had worked in various parts of the tourism sectors as tour guide, guest service agent, barman and guest service manager From 2009 to present he is a lecturer at Bangkok University, responsible for various subjects related to Hotel functions such as Information Technology for Front Office Operations, Room Division Management, Restaurant Management and Personality Development for Service Professionals. In 2015, he was certified as ASEAN Master Trainer for Front Office Division.
Transcript of Wongsakorn training and pducation perspective on mra-tp 090816 · Microsoft PowerPoint -...
Wongsakorn ChantaraWongsakorn Chantara is a Chairperson of Tourism Management Department, School of Humanities and Tourism Management, Bangkok University, THAILAND.
Wongsakorn graduated his M.A. in Hospitality and Tourism Management from Bangkok University.
Before joining the Bangkok University in 2009, he had worked in various parts of the tourism sectors as tour guide, guest service agent, barman and guest service manager
From 2009 to present he is a lecturer at Bangkok University, responsible for various subjects related to Hotel functions such as Information Technology for Front Office Operations, Room Division Management, Restaurant Management and Personality Development for Service Professionals. In 2015, he was certified as ASEAN Master Trainer for Front Office Division.
Training and Education Perspective on MRA-TPMr. Wongsakorn Chantara
Tourism Management Department
School of Humanities and Tourism
Bangkok University
TRAINING CENTER
ASSESSMENTCENTER
• Bangkok University, the only appointed centers in Thailand
• The first university offering hotel college degrees in Thailand
• Well qualified faculty and staff
• State-of-the-art training facilities
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TRAINING CENTER
Competent Tourism
ProfessionCertification
Competency Assessment
GraduatesTraining Provider
JOB
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NTPB TPCB
Experiencedworker
ASSESSMENT CENTER
�Target
�Assessment Preparation
�Assessment Program
�Competency Assessment
�The Assessment Process
�Statistics of Participants
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• Workforce in the hotel industry
• Students majoring in hotelTarget
ASSESSMENT CENTER
• Train the trainer• Master Trainers & Master Assessors
• National Trainers & National Assessors
• All 4 labor divisions
�Housekeeping Division
�Food Production Division
�Food & Beverage Division
�Front Office Division
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�Assessment
�Preparation
ASSESSMENT CENTER
• Develop assessment methods• Training program
• Test
• Duration
• Venue
• Recruitment• 5 regions
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�Assessment
�Preparation
ASSESSMENT CENTER
Day 1 Review of Core and Generic Competencies
Day 2 Review of Functional Competencies
Day 3 Assessment
Assessment
Program
ASSESSMENT CENTER
Competency
Assessment
ASSESSMENT CENTER
Knowledge
AttitudeSkills
The
Assessment
Process
ASSESSMENT CENTER
Step 1
Plan & Organize
Step 2
Preparing Candidate
Step 3
Collect & Judge Evidence
Step 4
Record Assessment
Step 5
Feedback assessment
Step 6
Report
Statistics of
Participants
ASSESSMENT CENTER
Division National Trainer National Assessor
Housekeeping 315 105
Food Production 46 40
Food & Beverage 79 73
Front Office 70 59
Total 510 277
Statistics of
Participants
ASSESSMENT CENTER
Division Functional PP
Housekeeping Room Attendant 3,652
Public Area Attendant 343
Laundry Attendant 410
Food & Beverage Head Waiter 162
Bartender 396
Waiter 490
Food Production Butcher 262
Baker 282
Total 5,997
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