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JUNE/JULY14

The Official Magazine for Team Members of Sandals Royal Caribbean

SPOTLIGHT

HOTLIST

Earl Cummings—Team Member of the year

Wake up & make up!

THE BIZNIZ Over-the-water Suites @ SRC

Out & About highlights

+ GET THIS! DO THIS!

Your guide to the hottest happenings and

Must-haves!

Created by Rochelle Forbes

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In the life of every great organization, there comes a period of immense change, a

stage of transition and transformation. Sandals Royal Caribbean is currently in that

stage. The next few months will see the introduction of 14 Grand Luxury Butler Suites

with tranquility Soaking Tubs housed in our Edinburgh Building as well as major

refurbishing of bathrooms on Sandringham and Windsor and the repainting of

Arundel and Canarvan.

In a matter of week’s Sandals Resorts International will break ground for the creation

of the Caribbean’s first over-the-water suites just off our very own Sandals Private

Island. This announcement has turned the spotlight back on Sandals Royal

Caribbean, the local and international press are buzzing over these latest plans and

the international travel community is clamoring to get their clients into what will

inevitably be the Caribbean’s most sort-after suites. The creation of over-the-water

suites has been a dream of our CEO for some time now and with an investment of

US$5.5 million, this dream is about to become a reality.

For years Sandals Royal Caribbean has been known for providing world-class, luxury included service. Ranked in the top five of 63 hotels in Montego Bay, we have been able to hold our own within a diverse and constantly expanding market, despite our aging property. With these long-awaited improvements and on-trend additions, we will now have a plant to match the high level of service that you, our team members provide.

“Let’s share in the

excitement of what is to

come”

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I recognize how difficult the adverse working conditions that accompany a transition of this magnitude can be and I extend sincere thanks and appreciation to those team members at the heart of the house who continue to work assiduously under less-than-ideal conditions. Thank you to those team members at the front of the house who remain dedicated to helping our clients adjust to this period of transition. Together, you are the true heroes of Sandals Royal Caribbean. You are simply amazing, much like our 2013 Team Member of the Year, Earl Cummings. As we go through these early stages of transformation, I urge you to bear with us, I invite you to look with me into the light at the end of the tunnel, let's focus on that light, let's share in the excitement of what is to come. Let's get excited for a product that exceeds guests’ expectations and offers more of that luxury-included experience for two people in love, let's get excited for higher occupancy levels, a greater return rate, higher revenues and ultimately for more money in our pockets. Let's be proud for being a part of something that this industry has never seen before. Finally, congratulations to the PR department for the creation of the WIZZ Magazine. In our premiere issue you'll read more about the expansion to come, you'll share in the story of our Team Member of the year; you'll gain insight into grooming standards, share in the hidden talents of our team members and take a look back at some of what we have accomplished over the past two months. I invite you to utilize this new outlet to share your stories and your views and get excited about all the things that make us special.

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SRC hotlist Top two on your Playlist...

“Cherish the Love” - Cool & The

Gang

“First Real Love” - Rene & Angela

Tamara, Watersports

“Bounce it” - Juicy J, Trey Songs &

Wale

“So Dedicated” - Lil Wayne

Cleon, Kitchen

“Loyal” - Chris Brown

“I won” - Future

Andre, Club Sandals

“Drunken Love” - Beyonce

“Good Kisser” - Usher

Cericka, Housekeeping

“Drunken Love” - Beyonce

“Pills & Potions’ - Niki Minaj

Howard, Club Sandals

“Happy” - Pharell

“Cupid Shuffle” - Cupid

Shaneika, Club Sandals

“All of me” - John Legend

“I come to you” - Whitney Houston

Sherie, Housekeeping

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Soon Come Back Agent, Kemeasha Ellis, is an artist, and for her a clean face is like a blank canvas...one to transform into absolute perfection. "When I wear make-up it gives me added confidence; it's a reflection of how I'm feeling," says Kemeasha, "make-up is my art, it's my passion, it’s how I express myself and I enjoy trying new looks and transforming faces."

Kemeasha's motto is "Wake up & Make up" and today she’s got Tiffany from the Soon Come Back desk in her chair. Tiffany’s face is that canvas; let’s watch as Kemeasha goes to work at creating her masterpiece.

SRC hotlist Pre-prep the skin... 1. Clean Face thoroughly

2. Apply a Primer. The pri-mer allows the make-up to stay on longer If your make-up doesn't have SPF, you also need to apply a Sun screen if you're going into the sun.

3. Apply foundation using a brush or sponge. TIP: Apply your

foundation from the center of your face outwards 4. Apply concealer to cover up under eye dark circles or any little imperfections 5. Apply setting powder immediately after so concealer doesn't crease Setting powder should be a shade lighter than your regular powder

WAKE UP & MAKE UP!

Make-up application 101

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Make-up application 101 Cont.

6. Apply your powder Contouring is optional*

7. Always ensure that your eyebrows are done 8. Apply eye shadow [optional] 9. Mascara is a must to make those eyes pop! 10. Finish off your look with a bright lipstick 11. Set make-up with mac fix+ setting spray 12. Style hair and go!

REMEMBER THIS! NEVER sleep in your make-up. Make

sure it’s all gone before you turn in!!

AFTER

BEFORE

Tell us what you think about Tiffany’s results Do you have great skills in make-up application, hair styling etc.? Share your skills

with the PR office and you could be featured in the next edition of WIZZ

SANDALS GROOMING STANDARD: It is our policy to encourage the conservative use of make-up to

enhance natural features and create a fresh, natural appearance.

Make-up should be natural, use of bright colors is not permissible. Lip

liner should be the same color as lipstick. Lipstick should be worn on

both lips. Male Team Members may not wear make-up.

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During the month of July the female Team Members of SRC were

encouraged to ’Love the skin they’re in’ during a information-packed

Grooming workshop spearheaded by the Training & Development

Department.

During the three-hour long workshop the ’Royal’ ladies were engaged

by beauty industry veterans and offered live demonstrations. Dr.

Arusha Campbell-Chambers, renowned Dermatologist and

Aesthetician provided tips on how to care for different skin types,

beauty guru, Anne Martin of Anne Martin Cosmetics offered guidance

on proper make-up application while highlighting the importance of a

personalized skin-care regimen and Fionna Pottinger, Fountain of

Youth Owner discussed proper hair and nail care.

Training & Development Manager, Johnnel Smith also used the

opportunity to highlight and re-iterate Sandals Grooming Standards.

SRC hotlist SRC Ladies talk ‘Grooming’

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SRC hotlist DRINK UP!

Pineapple Ice Tea

with Mint Infusion

Makes 1

INGREDIENTS

2 oz. Homemade Ice Tea

1 oz. Pineapple Juice

Sugar to taste and fuse with

mint

METHOD:

Put ice in shaker can. Pour all

ingredients over ice in shaker

can and shake vigorously or un-

til can is frosted to get mixture

extremely chilled. Pour into

glass and garnish with fresh

mint and lime.

Do you have a dope recipe that you’d like to

share? Send it to rforbes@grp.sandals.com

and you could be featured in the next edition

of the WIZZ

Meet our featured Bartender, Micah Cox, from

Falmouth, Trelawney. Micah has over twelve

years experience as a Bartender, having lent his

skills to [the then] Grand Lido Braco,

Margaritaville and the Cruise Ships. Micah was

also trained as a cook at RIU hotels but in the bar

is where he loves to be.

Cheers to Micah and the entire SRC Bar team!

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With over 20 years in his

field, Earl’s experience

and knowledge is exten-

sive, but his passion for engineering actually extends

well beyond 1996 when he joined the Sandals Royal

team. “I studied electrical engineering at Montego Bay

Secondary School, now St. James High,” says Earl, who

was fortunate enough to land a job as a Junior Technician at ATL

at only 18. “Being a part of the team [company] that started it all

taught me the fundamentals of the Butch Stewart philosophy

including the importance of customer satisfaction and the value

of quality service and workmanship.”

While at ATL Earl developed rapidly and received several

awards including Junior Technician of the year for the ATL Group

in 1993.

It was after leaving ATL and while working as a freelance

contractor that Earl became familiar with the hospitality industry

and was offered a job by then Chief Engineer at Sandals Royal

Caribbean, Tony Anglin, inevitably opening a new chapter in his

life. “I was hired as one of two Serveydine Technicians responsi-

ble for the servicing and repair of all equipment on property.”

The many awards that he has racked up over the past 18

years is testament to Earl’s excellent work ethic and the value

that he brings to the engineering team and the resort. “If I’m do-

ing a task, it has to be done to the best of my ability because my

job and what I produce is a reflection of me so I always endeavor

to put out a hundred percent,” says Earl. “You have to hold your

job in high regard and recognize that no matter how large or

small your task, getting it done properly is vital to ensuring cus-

tomer satisfaction and adding value to the overall guest experi-

ence. It is by valuing our jobs and staying true to our purpose

that we find the greatest happiness and success.”

SPOTLIGHT An eternal optimist who is as jovial and hardworking as he is dedi-

cated to his purpose, Sandals Royal Caribbean’s Prestige Team

Member of the year, Earl Cummings, embodies the Ultimate Team

Member.

Currently, the 40 year old Senior AC Technician is responsible for

the care and maintenance of kitchen equipment, refrigerators, cold

rooms and AC Units in all offices, public spaces and 197 guest

rooms. “In the engineering department we run a tight shift, every-

body does a little of everything,” says Earl. So of course, six days a

week, he also lends his hand to plumbing, electrical and woodwork

jobs, basically, whatever is required to keep his department and

resort running like a well-oiled machine.

Being a part of the team [company] that started it all taught

me the fundamentals of the Butch Stewart philosophy

including the importance of customer satisfaction and the

value of quality service and workmanship.

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Oftentimes dubbed as the ‘go-to’ man of the engineering team,

once he is clocked in you’ll see Earl traversing the property like

superman in pursuit of code sixes and adding his muscle to his

team’s efforts. But it’s the things that he does when no one is

watching that has won Earl the hearts of his fellow colleagues.

“Earl is very creative and good at building things so team

members often ask him to build mini structures for their kids’

school projects,” says Devon Gordon, chief engineer at Sandals

Royal Caribbean, “and of course, Earl never says ‘no’. He’s always

willing to ‘help a situation’ and you can be guaranteed of that wow

factor when he’s finished.”

“One of the amazing things about Earl is his genuine love

for people. No matter how busy he is, he always finds time to say

hello and ask how you’re doing, sometimes several times for the

day,” says Owen Henry, Human resources manager. “He is very

intuitive. That’s not something you see every day and that’s not

something you can teach either.”

A soft-spoken gentleman, Earl shatters the glass ceiling on

how Engineers are generally perceived. It is for this reason that he

is often put in charge of training new employees and trainees

within his department. “I’m always happy to take them [trainees]

on, it gives me a great sense of accomplishment knowing that I’ve

been a part of someone’s development by imparting my

knowledge,” Earl says. “I always encourage them to take the job

seriously but also make it fun.”

There are those team members who fall in place and do an

excellent job. Then there are those who have found a way to

surpass excellence and become phenomenal. They are the glue

that holds the team together; they put the humanity back into the

operation and the SOPs; they put everything in perspective and at

Sandals Royal Caribbean, Earl Cummings one of those persons..

We would like to wish Earl all the very

best as he goes off August 17-22 for a

week of Ultimate Award activities at

Sandals Grande Riviera

Make us Proud Earl!

SANDALS CREDO

We believe!... In developing our

employees, exceeding our guests’

expectations, involving our

community and preserving our

environment. We believe in making

today better than it was yesterday!

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OUT OF THE BLUE, SANDALS’ SET TO BREAK WITH TRADITION WITH FIVE

OVERWATER SUITES IN …… JAMAICA!

~ Sandals Royal Caribbean Reveals Innovative Over-The-Water Suites~

Sandals Resorts has unveiled incredible new renderings of

the innovative, construction project planned for Sandals

Royal Caribbean Spa Resort & Offshore Island. Sure to be a

sensation, the Luxury Included® resort is set to add stunning

Maldivian-style over-the-water suites to its private offshore

island.

Each of the suites will feature a private outdoor Jacuzzi

tub and shower, a hammock for two hanging over the water,

and steps leading from the sundeck straight into the ocean.

The breathtaking interiors will boast 1,600 square feet of

space, with a large walk in shower and indoor soaking tub. To

enable guests to fully embrace the suite’s ‘over-the-water’

setting, the living area will feature glass flooring, allowing

them to view the clear water and marine life below – which

will even be lit for night viewing.

All of the suites will also include personal butler service,

courtesy of Sandals Resorts’ exclusive partnership with the

Guild of Professional English Butlers.

The resort’s private island, the setting for the fantastic

new suites, is located moments from the shore of the main

resort, and features an authentic Thai restaurant and casual

beachfront grill, a pool with a whirlpool and swim-up pool

bar, and a secluded private beach.

THE BIZNIZ

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THE BIZNIZ Do this! Your guide to the hottest happenings and must-haves!

Our camera goes behind the

green hording...With only 4-5 months to go

before the grand unveiling of Sandals Royal Caribbean’s

most sort-after suites, construction crews are hard at

work ...just in case you’ve been curious, here’s what’s

happening behind the green hording...

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OUT & ABOUT HIGHLIGHTS In June stalwarts within the hospitality industry and

several training and job placement entities came out to

show their support for Hospitality from all Angles – a

Career Day Expo spearheaded by Sandals Resorts in the

Montego Bay Region in partnership with the Montego

Bay Police Youth Club.

Held at the Montego Bay Boys and Girls Club in Saint

James, the Career Day Expo was a collaborative effort

intended to expose young people within the parish, to

the various job offerings available in the hospitality

industry as well as provide insight into the current job

market.

See upcoming Community Relations and Sandals

Foundation activities on Page 15

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OUT & ABOUT HIGHLIGHTS In commemoration of Mandela Day, the Sandals Foundation undertook outreach activities, impacting 470 people in Jamaica, St. Lucia, the Turks and Caicos Islands, Antigua, the Bahamas and Grenada.

In the Montego Bay Region Sandals Foundation Volunteers treated the elderly residents at the Saint James Infirmary to lunch.

Our Promise to our Communities

The Sandals Foundation is committed to improving the quality of life that is experienced by those who live in our communities across the Caribbean region. The goal is to transform life experiences through partnerships that will support sustainable change and encourage strong sound family values. The focus of the Sandals Foundation is to provide the tools and access to programs and facilities that can make a positive impact on the lives of our youth. Programs under this pillar include health clinics and lifestyle initiatives; building and developing community centers; support for our children’s homes; and youth development through sports.

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Do this! Your guide to the hottest happenings and must-haves!

THE BIZNIZ COMMUNITY RELATIONS CALENDAR

August / September

August 5 Sandals Foundation Scholarship Recipients Fun Day

August 7 Granville Summer Reading & Art Programme

August 11 -15 Sandals Foundation Back-To-School Fundraising [on property]

Friday, August 15 Back-To-School Distribution in Canterbury

Saturday, August 16 Back-To-School Distribution in Flanker/Whitehouse

August 17-23 Ultimate Awards Week

Thursday, August 21 Ultimate Awards Ceremony

Friday, August 22 Sports Forum & Introduction of Sandals Mobay Region FC

Thursday, August 28 PR Day

Friday, August 29 Community Health & Social Development Clinic

Saturday, September 6/13 Read-a-thon 2014

September 11/18 Reading Road Trip*

Saturday, September 20 International Coastal Clean-up Day [ICC]

September 24 / 25 World Tourism Day Activity

September Handing-over at Maldon Primary School

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Do this! Your guide to the hottest happenings and must-haves!

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UPDATES/REMINDERS

Shoes with a heel of more than three inches

are not permissible for Team Members, unless

the assigned uniform for the position dictates

otherwise.

The length of skirts and dresses may not be

shorter than two inches above the knee. Any

split more than three inches above the knee is

not allowed.

Shoes must be black, brown or navy unless

approved as part of the uniform.

No striped or patterned socks are permissible

Open toe shoes are permissible for Team

Members in Administration and Front Desk

roles.

All chains must be worn inside clothing

Fingernail tips should not exceed 1/4 inch

beyond the fingertip. Nail polish should be of a

light natural tone and must be well maintained.

Nail jewelry or nail art is not permissible for

F&B Team Members.

Male Team Members in F&B should be clean

shaven in accordance with HACCP Standards

and international food safety regulations.

More highlights to come in our next issue

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ACHIEVEMENTS! Sandals Royal Caribbean retains EarthCheck Platinum Certified

Achievement for 2014

Dear Conrod,

On behalf of the EarthCheck Team I would like to congratulate you and the entire Sandals Royal Caribbean Resort & Private Island team on retaining your EarthCheck Platinum Certified achievement for 2014 following completion of your Progress Review of Corrective Action Requests.

Congratulations to Sandals Royal Caribbean Resort & Private Island and all those who were involved in successfully retaining Platinum EarthCheck Certification! This maintains your place as a leader in the unique worldwide group of sustainable tourism operators that are certified to the internationally recognised EarthCheck Company Standard with the exclusive EarthCheck™ science inside.

EarthCheck the world’s largest certifier of sustainable travel and tourism businesses is committed to making EarthCheck as underpinned by the science and integrity of EarthCheck™ science and systems the world's most recognized environmental Benchmarking and Certification program for you, our valued member.

Sandals Royal Caribbean Resort & Private Island now has a valuable management and reporting tool for use in advancing both environmental and business performance. Certification against the EarthCheck Company Standard can be expected to bring with it a range of benefits including recognition, credibility, best practice performance, cost reductions and a tool for marketing.

Once again, well done on your achievements!

Best Regards,

Judy Williams

Certification Assistant Manager

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OUR MISSION We believe in creating

romantic memories of a

lifetime by consistently

providing the luxury

included experience for

two people in love,

through our

outstanding team

members and our

commitment to

environmental practices

and partnerships