Witness Statement Michelle
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Transcript of Witness Statement Michelle
Witness Statement
Linda M Burden Community Development Manager
On behalf of Michelle Russell.
Michelle works in the member’s office and undertakes the general duties of:
Cash handling
Photocopying
Dealing with members queries over the phone
Dealing with members queries face to face
Supporting members to join and access all the services that the credit union offers
such as loans, pre-pay card, junior savers accounts, Christmas savers and the start
account
General administration duties including letter writing and uploading member
information onto the data base
Undertaking meetings with other organisations and attending events on behalf of
the credit union.
Supporting the volunteers within the office and making sure their training and
documents are up to date
Projects
Michelle also administers and supports projects within the credit union. She
administers the County wide LCAS scheme in partnership with Lincolnshire County
Council. This involves setting up appointments for clients to receive budget support
or support to join. She monitors the project and produces data on the project to be
able to report back to partners the number of people supported.
She helps to support the County wide LAN scheme and coordinates the budget
support that clients receive, follows up referrals and documents outcomes.
Michelle is a great member of the Credit Union team and is prepared to help other team
members with anything they need a hand with. She thinks ‘outside the box’ and is always
coming up with good ideas to support our services and help things to run more smoothly.
Michelle is polite and supportive to both members and volunteers and always conducts
herself in a professional manner.
Contact details
Room 214, City Hall, Beaumont Fee,
Lincoln. LN1 1DD
Tel : 01522 – 873550
Website: WWW.lincscreditunion.org.uk
Email: [email protected]
Find Us on Facebook
Facebook.com/lincolnshirecreditunion