will begin at 2 pm ET - Mid-Atlantic ADA Center · 2019-12-12 · Listening to the Webinar (cont.)...
Transcript of will begin at 2 pm ET - Mid-Atlantic ADA Center · 2019-12-12 · Listening to the Webinar (cont.)...
The Digital Accessibility Maturity Model™
Enabling Digital Accessibility Operations
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The Digital Accessibility Maturity Model™
Enabling Digital Accessibility Operations
Bill Curtis-DavidsonSr. Director, Policy & Program Services
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Topics – Digital Accessibility Maturity Model™Enabling Digital Accessibility Operations
• What is a Maturity Model?
• Digital Accessibility Maturity Model™ (DAMM™)
– 5 Maturity Levels
– 10 Dimensions
– Aspects & Artifacts in each Dimension
• DAMM™ Audit Services
• Resources
Close up of
spiral bound
agenda
notebook
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Capability Maturity Model – Purpose and Origin
Hand stacking cubic blocks
in five stacks ranging in
height from 1 to 5 cubes
high.
• Method to evaluate and measuring relative:
– Maturity of software development processes
– Capabilities of an organization in addressing a specific set of business challenges
• Originally developed by CMU SEI
– Global standard used in over 101 countries
– 25+ years work carried by CMMI Institute
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Capability Maturity Model – 5 Structured Levels
Set of structured levels that describe how well behaviors, practices and processes of an organization can reliably and sustainably produce required outcomes.
• Level 1: Initial (Chaotic)
• Level 2: Managed (Repeatable)
• Level 3: Defined (Standard)
• Level 4: Quantitatively Managed
• Level 5: Optimizing
Five icons representing Levels
1-5 of Maturity Model?
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Maturity Models Are Not Roadmaps
Road map with red "X" over it
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What are Benefits of Advancing Org Maturity?
• Fewer Defects
– Orgs at Level 1 have twice as many defects as orgs at Level 31
• Better on-time delivery
– Orgs at Level 1 deliver on time 40% of the time, as opposed to orgs at Level 3 which deliver on time 80 % of the time2
• More likely to be on budget
– Orgs at Level 1 deliver on budget 41 % of the time, as opposed to orgs at Level 3 which deliver on time 73 % of the time3
• Increased Quality Software Management Productivity Index
– The Quality Software Management Productivity Index progressively increases, as CMM level increases4
Sources: (1) Keene, Samuel. Modeling Software Characteristics, 1999; (2) and (3) The SEI’s Process Maturity Profile Update, 2000, SEMA 3; (4) Putnam, Lawrence. “Linking the QSM Productivity Index with the SEI Maturity Level”, Version 6, 2000 (http://www.qsm.com/LINKING6.pdf).
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Challenge: Assessing A11y Operation MaturityMost companies find this difficult to assess
Thought bubble with
text "What is digital
accessibility?"
What is digital
accessibility? speech bubble with
"Do we have a
policy?"
Do we have a policy?
Speech bubble with "Is
there a team that can
help me with
accessibility?"
Is there a team that can help me with accessibility?
Thought bubble with
"How do we know if we
are complying with
accessibility laws?"
How do we know if we are complying
with accessibility laws?
Image of crowd of people
Five icons representing Levels
1-5 of Maturity Model?
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Digital Accessibility Maturity Model™ - Overview
• Digital Accessibility Maturity Model™ (DAMM™):
– Model developed by SSB BART Group
– Help companies assess digital accessibility program maturity along a series of dimensions and aspects
– Can be used across all industries and types of organizations
• DAMM™ leverages successful practices and is aligned to maturity-model based approaches:
– Software Engineering Institute’s (SEI) original work in Capability Maturity Models (CMM)
– Business Disability Forum’s Accessibility Maturity Model
– NASCIO Policy-Driven Adoption for Accessibility
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DAMM™ - Five Levels of MaturityA CMM Based Approach for Digital A11y
SSB BART Group
Digital Accessibility
Maturity Model™
(DAMM™)
Level 1 - Performing accessibility activities in an ad hoc, uncontrolled and reactive manner
Performing accessibility activities in an ad hoc, uncontrolled and reactive manner
Level 1
Initial
Level 2 - Repeatable: Encouraging discipline and increasing the repeatability of accessibility processes
Encouraging discipline and increasing the repeatability of accessibility processes
Level 2
Repeatable
Level 3 - Defined: Using standard, documented processes for accessibility across the organization
Using standard, documented processes for accessibility across the organization
Level 3
Defined
Level 4 - Managed: Actively managing, controlling standard accessibility processes
Actively managing, controlling standard accessibility processes
Level 4
Managed
Level 5 - Optimizing: Continually optimizing accessibility processes
Level 5
OptimizingContinually optimizing
accessibility processes
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DAMM™ - Model Content Breakdown
5 maturity levels indicate processes and
contain 10 dimensions 5 Maturity LevelsProcessesIndicate
10 dimensions are organized by aspects and
assist in achieving goals 10 DimensionsGoalsAchieve
Contain
Aspects contain common features and address
implementationAspectsImplementation
Address
Organized by
Common features describe infrastructureCommon FeaturesInfrastructure
Describe
Contain
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DAMM™ - 10 Dimensions to Measure Maturity
1. Governance, Risk Management, and Compliance
2. Communications
3. Policy and Standards
4. Legal
5. Fiscal Management
6. Development Lifecycle
7. Testing and Validation
8. Support and Documentation
9. Procurement
10. Training
Auditing icon
showing magnifying
glass over computer
report and documents
with certification seal
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Dimension 1: Governance, Risk Mgmt, Compliance
Person overseeing many
areas of a business
Aspects
• Organizational Ownership
• Governance Policy
• Risk Management
• Compliance Program
• Accessibility Program Office
• Monitoring
• Reporting
• Recordkeeping
Artifacts
• Organization Chart
• Accessibility Monitoring Plan
• Accessibility Program Roles and
Responsibilities
• Accessibility Project Mgmt Plan
• Risk Prioritization Model
• Accessibility Coverage
Questionnaire
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Dimension 2: Communications
Two silhouettes with speech
bubble filled with icons
representating types of
communication
Aspects
• Program Communication
(inbound/outbound)
• Internal Communication
(employee/short form)
• Market Communication
(GPATs, VPATs,
Presentations, Publishing)
Artifacts
• Public Communication Plan
• Organization-wide
Compliance Statement
• GPATs and VPATs
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Dimension 3: Policy and Standards
Policies and procedures
Aspects
• Accessibility Policy
(Creation, Deployment,
Conformance)
• Accessibility Standards
(Scope, By Role)
Artifacts
• Digital Accessibility Policy
• Technical Standards (Can be
managed in SSB AMP)
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Dimension 4: Legal
Global map with scales of justice, law book
and gavel
Aspects
• Regulatory Process
• VPATs (Implied Contracts)
• Regulatory Process (Filing,
Participation, Dispute
Resolution, Response to
Authorities)
Artifacts
• Regulatory Calendar
• Regulatory Filings
• VPATs & GPATs (in
conjunction with both sales
and communications)
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Dimension 5: Fiscal Management
Budget sheet showing actual expenses vs.
budgeted amount with finger and pen
Aspects
• Budget (APO, LOB)
• Return on Investment (ROI)
Artifacts
• Central APO Budget
(Multiyear)
• LoB Budget Guidance
• LoB Budgets
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Dimension 6: Development Lifecycle
Generic image of development lifecycle phases in
agile process, with universal design / accessibility
symbol and question marks
?
?
?
Aspects
• Development Artifacts
• Roles & Responsibilities
• User Acceptance
(Functional & PWDs)
• Pattern Library (Consistent
and Reusable)
Artifacts
• Lifecycle Roles &
Responsibilities
• Development Artifact Guide
• Style guides
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Dimension 7: Testing and Validation
Screenshot of the Accessibility Management
Platform dashboard
Aspects
• Technical/Functional Testing
• Infrastructure (Auto, Manual,
Global)
• Tools (Auto, Manual Inspection,
A/T, Defect Tracking)
• Test Scheduling
• Root Cause Analysis
• Assistive Technology
Artifacts
• Master Accessibility Test Plan
• Accessibility Test Plans
• Usability Testing
• User Group Profiles/Personas
• User Stories
• Pilot Program
• Assistive Technology Catalog
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Dimension 8: Support and Documentation
Collage of customer service and support images -
person using laptop, customer support rep and
highlighter marker over defintion of customer service
Aspects
• Accessibility Support
Process
• Accessibility Issue Handling
(Identify, Escalate, Timely)
• Accessible Documentation
(Alternative Requests)
Artifacts
• Accessibility Features
Document
• Accessibility Issue
Resolution Policy
• Public Accessibility Issue
Submission Form
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Dimension 9: Procurement
Collage of procurement related images - negotiating terms,
handshake, signing contract
Aspects
• Buy or Make ICT
• ICT Services
• Solicitations
• Contracts
• Vendor Governance
• Employee Guidance
Artifacts
• Third Party Compliance Policies &
Requirements
• ICT Procurement Contract Templates
• ICT Procurement Policy
• Procurement Accessibility Email
Address
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Dimension 10: Training
Training room and people using self-paced
learning materials at computers
Aspects
• Training (Strategy, Program)
• Certification (Job, Industry)
• Job Aids (Real World)
• Internal Communication
• Rollout Strategy
Artifacts
• Accessibility Training Plan
• Accessible Training Materials
• Internal Communication Plan
• Training Calendar
• Training Metrics & Trends
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[email protected] | www.ssbbartgroup.com | (800) 889-9659
Digital Accessibility
Maturity Model™
Audit Services
DAMM™Audit ServicesSWOT Analysis for Orgs’ Existing Programs
• SSB can use the DAMM™ to perform an audit and high-
level assessment of orgs’ accessibility operation maturity
• SWOT = Strengths, Weaknesses, Opportunities, Threats
• Questions in each DAMM™ Dimension to understand:
– Management Commitment
– Employee Involvement
– Existing Processes
– Documentation
– Operationalization
Example of a SWOT
questionnaire from SSB
BART Group
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DAMM™Audit Process
• Walkthrough of client’s existing digital accessibility program
– As currently defined by the organization
• Primary data gathering
– Review of program artifacts by Dimension
– Interviews with staff in central and distributed roles
– Review of program processes as implemented
• Development of Findings
– Processes and Artifacts by Dimension
– Initial assessment of maturity by Dimension
• Discussion & Delivery of Final Report
– Review of Findings with organization stakeholders
– Final assessment of maturity level of each dimension
– Prioritized actionable recommendations for maturing the operation
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DAMM™Audit Snapshot Example
SSB BART Group: Digital Accessibility Maturity Model™ (DAMM™) Audit
Sample table indicating maturity level
in each of 10 dimensions
Go
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C
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Five
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[email protected] | www.ssbbartgroup.com | (800) 889-9659
Resources
DAMM™ Featured in GA Tech & edX MOOCModule on ICT Accessibility Operations
• DAMM™ featured in Innovative MOOC– ICT Accessibility MOOC Course
– Inaugural offering in joint collaboration between Georgia Tech and edX (gtX)
• Key information:
– 6 weeks effort (2-4 hours/week)
– FREE ($49 for a Verified Certificate)
– Offered until February 2017
• What you will learn– Foundations of ICT accessibility
– Principles of accessible ICT design
– Identify the uses of assistive technology
– Create accessible documents and multimedia
– Evaluate and repair websites for accessibility
– Identify components of ICT accessibility operations (featuring DAMM™)
Still shot from video feature
on gtX MOOC on ICT
Accessibility from edX and
GA Tech
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DAMM™ Resources
• SSB BART Group Blog, DAMM Series: http://www.ssbbartgroup.com/blog/category/digital-accessibility-maturity-model-damm/
• SSB BART Group Services – DAMM™ Audit: http://www.ssbbartgroup.com/services/damm/
• Business Disability Forum – Accessibility Maturity Model: http://technologytaskforce.org/accessible-technology-charter/accessibility-maturity-model/
• NASCIO.org, Policy-Driven Adoption for Accessibility: http://www.nascio.org/PDAA
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Questions?
We would be glad to
answer any questions
you may have.
Road sign with text: Questions,
Answers
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Thank You
Contact Us
Bill Curtis-Davidson
Sr. Director, Policy & Program Services
SSB Contact Information
(800) 889-9659
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Contact Us
• ADA questions– ADA National Network
• 1-800-949-4232 V/TTY
• www.adata.org
• Questions about this presentation– Mid-Atlantic ADA Center
• 1-800-949-4232 V/TTY (DC, DE, MD, PA, VA, WV)
• 301-217-0124 local
• www.adainfo.org
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• Please consult your webinar reminder e-
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Thank you for joining us!
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