Widen your focus: from screens to experiences
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Widen your focus: from screens to experiences Tommy De Kimpe - UX Expert www.higroup.com
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Transcript of Widen your focus: from screens to experiences
3 TAKEAWAYS Investigate the customer journey Visualize every step of the process
Go beyond data points Listen to your customers’ stories
Bad things happen Convert them into opportunities
De Regenboog 11 2800 Mechelen
Human Interface Group
@higroup
Human Interface Group
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