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The Future of Learning Is Blended

Benjamin Joseph Founder and CEO

Training Express Group

Rupert Hillier Co-Founder and COO

ISUS

Tom Kahl President

GlobalEnglish

Sponsored by:

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Agenda

• Today’s business environment • What is blended learning? • Trends to optimize training ROI • Solving real-life challenges • How to choose the right solution • Blended learning with GlobalEnglish

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Today’s Global Business Reality

1950

1960

1970

1980

1990

2000

2010

2020

Regional Autonomous Operations

Local Languages Dominate

Global Human

Network English Proficiency

Imperative!

HUGE ENGLISH SKILLS

GAP

Global Integration

Begins English Importance Growing…But NOT

Imperative

Digitally Connected

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Business English Is Below Recommended Level

10

9

1

2

3

4

5

6

7

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BUSINESS ENGLISH INDEX

INDUSTRIES

0

5.3

4.2 4.4 3.6

4.7

3.1

4.4

3.4

4.6 5.2

3.2

4.5 4.5

3.8

BASIC

INTER- MEDIATE

ADVANCE

TO MASTER

BEGINNER

Recommended Performance Level

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The Single Biggest Challenge Impacting Your Workforce Today

rate their current English skills as sufficient.1

of non-native English speakers in global enterprises say English is critical or important for their jobs...

YET ONLY 92% 7%

1 The Globalization of English report, GlobalEnglish 2011

Companies that are highly effective communicators had

47% higher total returns

to shareholders compared with firms that are the least effective.2

2 2009/2010 ROI Communication Study, Towers Watson

Companies at the highest level of global communications maturity are

113 times more likely than those at the lowest level to be

efficient, flexible and profitable.3

3 2012 Global Business Communications: A Strategic Imperative in Today’s Borderless Workplace, Bersin & Associates

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Today’s Business Reality Requires a New Learning Model

The best solutions are:

Source: Charles Jennings, former CLO of Reuters

10% Formal

Learning

20% Informal

Learning 70%

On-the-job Experience

ONLINE ON DEMAND

BLENDED

DELIVERED IN THE CONTEXT OF WORK

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What Is Blended Learning?

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Trends in the Search for Training ROI

OR TREND:

Move from standalone to blended

PAST PRESENT

• Flexibility • Relevance • Personalization • Quality • Logistics

• Engagement • Motivation • Personalization • Speaking

Challenges:

Challenges:

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The Best of Both Worlds

Mobility Structure Tracking & Control Self-Study Reduced Costs Global Reach

BLENDED

Motivation Personalization Feedback Fluency & Listening Relevance Discipline

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Evolving the Search for Training ROI

OR

PAST PRESENT FUTURE

TREND:

Standalone to Blended

TREND:

From Blended with Classroom to

Blended with Virtual

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From Traditional Solutions to Virtual Solutions

Traditional Virtual

Fixed times and low attendance, low motivation, and low ROI. Rigid

Teachers must often compromise individual needs to satisfy the group. Often doesn't prepare students for their real work challenges.

General

Must form groups, work out schedules, reserve training rooms, find local providers, manage external satisfaction surveys, etc.

Logistically elaborate

Doesn't mix well with online; more difficult to align content, especially with groups. Doesn't always prepare learners for their real job challenges.

Rigid

Difficult to get uniform content and quality worldwide. Local

Anytime-anyplace learning, 100% attendance, 100% ROI. Flexible

Personalized experience tailored to individual needs. Individual

Online registration is fast and easy to update for speedy implementation. Easy to implement

The medium in which instruction is delivered is directly applicable to work situations. Ideal for blending with online study.

Relevant

“One stop shop”: consistent accessibility, delivery, quality, management & reporting. Global

Highly dependent on teacher standards, which may vary by location. Satisfaction frequently measured only quarterly. Traditional materials less motivating and less applicable to today’s workplace.

Unpredictable

Dependent on teacher feedback and manual reporting process. Complex tracking means ROI is difficult to evaluate.

Complex

Historically poor results. Students may speak only five minutes in an hour-long class.

Inconsistent

Low attendance equates to wasted investment. Much less self- study and high costs per hour.

Low ROI

No geographical limitations means the best trainers. Satisfaction is measured session by session. High-quality, engaging learning material is easily accessible.

Consistent quality

Easy to track and monitor students and teachers. Controlled

Highly focused sessions with an emphasis on communicative competence ensures maximum results with minimal time investment.

Effective

Built-in self-study is combined with highly contextual personalized instruction that requires no travel.

High ROI

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Tackling Real-Life Challenges: The Workforce

Challenge: Improving business communication across a global company by engaging employees with Web-based solutions at low cost.

Solution: Benefits: • Greatly improved on-boarding • Clear objectives for each employee • Monthly contact for motivation and engagement • Targeted job-specific recommendations within the

platform • Ongoing technological and pedagogical support

Outcome: • Fully engaged subscribers studying three times more

than with standalone solutions

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Tackling Real-Life Challenges: Critical Talent

Challenge: Increasing the confidence and proficiency of critical talent. Implementing a totally flexible solution for very busy people that delivers tangible results quickly.

Solution:

Benefits: • 100% tailored to individual needs; entirely

communication focused • Flexible scheduling: anytime/anyplace learning • The best trainers: uniform quality globally • Exceptionally cost-effective • Easy to deploy and manage

Outcome: • Greatly increased business communication

proficiency and confidence make global talent ready for the next opportunity

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Tackling Real Life-Challenges: Grooming Present and Future Leaders

Challenge: Driving specific skills in English: preparing leaders for high-level negotiations, meetings and presentations. Providing a VIP solution to a very demanding target group.

Solution: Benefits: • Uniquely personalized

• Key skills focus

• Unparalleled flexibility

• World-class coaches with guaranteed business expertise

• Native language support

Outcome: • Executives are able to increase their global leadership

competencies and lead across borders

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Building a Blended Learning Solution

Workforce $ Critical Talent $$ Leadership $$$ Executive $$$$

Leve

ls 4

to 1

0 Le

vels

1 to

3

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How to Choose the Right Solution

• Teachers • Technology • Business focus • Global coverage • Proven experience

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Key Selection Criteria

TEACHERS • Native-English speakers • Business experience • Teaching qualifications/business

experience • Positivity and warmth • Availability and flexibility • Accessibility and IT literacy

TECHNOLOGY • A single centralized platform

• Flexible online scheduling

• Proven quality management

• Advanced tracking and reporting

• Needs-based as well as specific corporate and skills content

• Multiple languages, time zones and access point compatibility

• Enterprise-level scalability

• Tutoring and virtual services integrated into a strong online curriculum for self-study

• On-the-job performance support tools

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WORKFORCE

EXECUTIVE

LEADERSHIP PIPELINE

WORKFORCE

CR

ITICAL TALEN

T

Blended Learning with GlobalEnglish

A wide range of solutions

Software On-premise F2F training

Which solution is right for you?

CRITICAL TALENT

EXECUTIVE

LEADERSHIP

Or

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About GlobalEnglish GlobalEnglish is focused exclusively on the corporate market. We’re dedicated to improving productivity and performance gains instead of only linguistic ones to deliver maximum ROI for your corporation.

Focused on Your needs

GlobalEnglish is part of Pearson’s $1bn English business unit with 18,500+ employees across the world. We're expanding our capabilities to offer our customers a more comprehensive solution—ranging from the highest-quality learning software, teachers and content to bespoke projects.

Backed by #1 global brand in

education

For 15 years we’ve partnered with more than 450 of the Forbes Global 2000 worldwide and have won numerous awards, most recently, the 2012 Gold Brandon Hall Excellence Award for Best Use of Blended Learning.

Proven

Our enterprise-grade SaaS suite delivers value to your entire workforce. It’s aligned with the 70:20:10 learning model; is customizable; and includes assessment, formal and informal learning, and performance support applications.

Unique Solution

GlobalEnglish Customers

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THANK YOU