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Why are these skills important?

“Technique and technology are important. But adding trust is the issue of the decade.”

Tom Peters

“One of the things that truly test a leader’s skill is whether they have the ability to see unique strengths

in other people, capitalize on them and work with them.”

Phil Geldart

“Without credible communication, and a lot of it, the hearts and minds of others are never captured.”

John P. Kotter

“People with high levels of personal mastery…cannot afford to choose between reason and intuition, or

head and heart, any more than they would choose to walk on one leg or see with one eye.”

Peter Senge

“Diagnostic Role Models are competent in knowledge and process, are highly skilled professionals,

create mutual trust and respect, don’t pretend to have all the answers and are good at listening and

asking questions instead of talking and pushing.”

Jeff Thull

“Recognize the incredible power to direct and motivate action which is harnessed when one engages

the emotions of others.”

Leading in Transitional Times

“We should not let the anticipated difficulty of speaking the truth keep us from doing so. Rather, we

should work hard to ensure that we master the necessary skills required to speak the truth, and still

maintain effective relationships.”

Leading in Transitional Times

“One of the best ways to persuade others is with your ears – by listening to them.”

Dean Rusk

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Leadership and Team Development

Executive Coaching

Program Offerings – Table of Contents

DiSC Powered Consulting ……………………………………………… 4

DiSC Powered Selling …………………………………………………… 5

DiSC Powered Leadership ……………………………………………… 6

DiSC – Work of Leaders …………………………………………….. 7

Situational Leadership II Experience ……………………………………. 8

Crucial Conversations …………………………………………………. 9

Developing Behavioral EQ™ …..………………………………………… 10

Managing Change and Transitions ………………………………………. 11

Transition to Leadership Program ……………………………………… 12

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DiSC Powered Consulting

What is DiSC? DiSC Powered Consulting is a custom designed course for consultants and

leaders. This course helps you understand yours and others behavioral tendencies

and how your natural approach to people and situations impacts your team, your

peers and your customers.

Purpose

The purpose of DiSC is to develop skills that enable participants to build trusted

advisor relationships and achieve business results. The underlying premise is that

by understanding ourselves and others we can increase our interpersonal

effectiveness and professional performance.

Why is this important? These skills help consultants and leaders by:

Enabling them to learn how to adapt to the needs of customers’ and team members behavioral styles in order to build trust.

Helping them understand how to address the emotional needs of the customer and their team in order to give them what they need in a way that they can hear it.

Developing stronger relationships that enable consultants and leaders to become trusted advisors.

Outcomes This course has been taught globally and participants have reported that DiSC

skills have enabled them to:

Communicate more effectively with a wider variety of customers and team members.

Diagnose their customers and team members’ behavioral style and better adapt their style to meet the customer and team members’ needs.

Communicate more effectively by aligning their style to the behavioral style of the customer and team members.

Program Delivery Participants must complete a 15 minute on-line assessment prior to the

class.

Participants attend a one day, instructor led class which consists of the following key components:

o Understand your own behavioral style.

o Learn how to determine others’ behavioral style.

o Understand other peoples’ motivators and needs.

o Learn how to adapt your style to give people what they need in a way that they can hear it.

o Practice applying DiSC skills in business situations.

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DiSC Powered Selling

What is DiSC? DiSC Powered Selling is a custom designed course for sales organizations. This

course helps you understand your own behavioral tendencies and how your

natural approach to people and situations impacts your team, your peers and your

customers.

Purpose

The purpose of DiSC is to develop skills that enable participants to build trusted

advisor relationships. The underlying premise is that by understanding ourselves

and others we can increase our interpersonal effectiveness and professional

performance.

Why is this important? These skills help salespeople by:

o Enabling them to develop trusted advisor relationships which produce better results over time and increase the chances of selling at higher levels within the customer organization.

o Giving them skills for uncovering customer pains and needs and allowing the salesperson to align their solution to what is most important to the customer.

o Helping them build a safe environment which creates a strong possibility that the salesperson will learn more about the customer’s real pain while at the same time building a strong working relationship.

Outcomes This course has been taught globally within the sales organization to both sellers

and sales leaders. Participants have reported that DiSC skills have enabled them

to:

o Get meetings faster through improving prospecting skills.

o Uncover real customer pain quicker and align the solution to the customer’s vision.

o Close deals faster because they specifically address the customer’s needs in a way that resonated with the customer.

Program Delivery o Participants must complete a 15 minute on-line assessment prior to the

class.

o Participants attend a one day, instructor led class which consists of the following components:

o Understanding peoples’ motivators and needs.

o Understanding your own behavioral style.

o Learning how to determine someone else’s behavioral style (diagnosis).

o Learning how to adapt your style to best meet their needs (adaptation).

o Application of DiSC skills in sales situations.

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DiSC Powered Leadership

What is DiSC Powered

Leadership?

DiSC Powered Leadership is a custom designed course for managers. This course

helps you understand your own behavioral tendencies and how your natural

approach to people and situations impacts your team, your peers and your

customers. Managers will be provided with the tools they need to coach and

develop competent, motivated and high performing employees by gaining a deeper

understanding of how to leverage individual strengths and challenges.

Purpose

The purpose of DiSC Powered Leadership is to develop skills that enable leaders

to build high performing teams that achieve business results. The course includes

understanding your own management style and how that impacts your

management of time, making decisions and approaching problems. It also includes

learning how to diagnose other people’s styles and how to adapt your

management style when directing, delegating, motivating and developing others.

Why is this important? These skills help leaders to:

Better understand their own management style and how this style may impact others.

Learn how to diagnose others styles and what the manager needs to do to adapt their style to work more effectively with others.

Identify how their DiSC style impacts directing, delegating, motivating and developing team members.

Build high performing teams with high commitment, motivation and the ability to achieve business results.

Outcomes

This course has been taught globally with the following results:

Managers have reported that team members responded positively when they correctly adapted their management style to meet the needs of their team members.

The ability to diagnose and adapt a selling style in order to achieve high commitment, lower turnover and better productivity among team members.

Program Delivery o Participants must complete a 15 minute on-line assessment prior to the

class. Completion of DiSC Powered Consulting is a pre-requisite.

o Participants attend a one day, instructor led class which consists of the following key components:

o Your DiSC Management Style

o Directing and Delegating

o Creating a motivating work environment

o Developing Others

o Working with Your Manager

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DiSC – Work of Leaders

What is DiSC – Work

of Leaders?

Using the framework of Vision, Alignment, and Execution, Work of Leaders

encourages leaders to understand their own leadership behaviors and how

they impact their effectiveness in crafting a vision, aligning an organization

or a team to that vision and execution of a plan.

Purpose

The purpose of DiSC – Work of Leaders is to give leaders an

understanding of the one-to-many relationship involved with a team or an

organization and provide skills to provide inspirational leadership towards

a common goal.

Why is this

important?

These skills help participants by:

Helping leaders take action with personalized tips and strategies for leading a team of people towards a vision.

Increasing leaders’ ability to manage change and align an organization towards a common goal.

Increasing self-awareness of a leader’s strengths and growth areas in their ability to set a vision, align a team to that vision and execution.

Outcomes This course will enable leaders to:

Be more effective at providing inspirational leadership to a team or an organization, build trusted advisor relationships and produce business results.

Work on growth areas through one on one coaching as well as tips and strategies for improvement.

Program Delivery Participants are asked to complete a 20 minute online

assessment.

Upon completion of the online assessment, participants can either attend a one day workshop or work one-on-one with a DiSC certified coach.

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Situational Leadership II Experience

What is Situational

Leadership II?

Situational Leadership II is recognized as both a business language and a

framework for employee development that transcends cultural, linguistic, and

geographical boundaries. Its foundation lies in teaching leaders to diagnose the

needs of an individual or a team and then use the appropriate leadership style to

respond to the needs of the person. Leveraging the theory and design that has

made Situational Leadership II the world’s most taught leadership training model,

the SLII Experience, uses game-changing techniques that immerse learners in SLII

quickly, deeply, and effectively. This course is taught by a certified Blanchard

facilitator.

Purpose

At the end of this course, leaders will be able to:

Diagnose the development levels of their employees and choose the appropriate leadership style for each situation.

Improve performance within their organization by increasing competence and motivation through effective coaching and development.

Integrate the material learned into their own personal leadership style and apply their learning in just-in-time situations.

Why is this important? These skills have value to leaders because:

They provide leaders with a larger repertoire of leadership styles – directing, coaching, supporting and delegating – that improve the manager’s overall effectiveness when working with a team.

Tailoring leadership styles to individual employees increases motivation and job commitment and inspires the highest levels of performance and results.

They provide leaders with tools to manage both the “art” and the “science” of leadership.

Outcomes

This course has been taught to leaders across numerous organizations. Participants will be able to:

o Diagnose the development levels of employees and choose the appropriate leadership style.

o Increase the frequency and quality of conversations about performance and development.

o Become a flexible leader who is highly skilled at goal setting, coaching, performance evaluation, active listening, feedback, and proactive problem solving.

o Use a new language of leadership to partner for maximum productivity and morale.

Program Delivery Situational Leadership II is delivered face-to-face in a one day format.

Pre-work will take about 1-2 hours. This will include participants completing an online Leader Behavior Analysis II - Self Report.

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Crucial Conversations

What is Crucial

Conversations?

Crucial Conversations is a course based on the New York Times

bestseller, Crucial Conversations, Tools for Talking When Stakes are

High. This course gives people the tools for accurately addressing others’

concerns by talking respectively, candidly and skillfully with others in a

safe way. This course gives people the critical skills necessary to create

and maintain a safe environment for discussion in order to develop trusted

advisor relationships and diagnose real issues.

Purpose

The purpose of Crucial Conversations is to give people the communication

skills necessary to create safe environments for open and honest dialog in

order to diagnose business issues, build trusted advisor relationships and

align solutions in order to achieve/exceed business goals.

Why is this

important?

These skills help people by:

o Enabling them to accurately address concerns by talking respectively, candidly and skillfully with someone in a safe way.

o Increasing skills in building acceptance rather than resistance – giving and receiving feedback in a way that enhances relationships and improves business results.

o Speaking persuasively, not abrasively especially when talking about high-stakes, emotional and controversial topics.

o Fostering teamwork – getting the right people involved in a way that ensures better decision-making and guarantees commitment and conviction.

Outcomes

Participants have reported that Crucial Conversations skills have enabled

them to:

o Engage people in conversations in a collaborative manner rather than trying to “push” or “sell” an idea.

o Handle issues that are emotional and controversial in a manner that surfaces the “real” issues and produces a win-win solution.

o Involve numerous people in decision making and collaboration with a “learner” mindset rather than trying to “push” one idea.

Program Delivery o Participants must complete a 5 minute on-line assessment prior to

the class called “Style Under Stress.”

o Participants attend a two-day, instructor led class which consists of learning tools for establishing and maintaining constructive dialog and building trusted advisor relationships.

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Developing Behavioral EQ™

What is Emotional

Quotient?

Behavioral Emotional Quotient is the degree to which a person has the

ability to recognize and understand emotions in themselves and others. It

is used to develop expertise in managing emotions to increase

performance in the workplace.

Purpose

Emotional Intelligence is a concept focused on how effectively people work

with others. These Emotional Intelligence skills are unique from a person’s

technical skills and cognitive abilities. Multiple studies have shown that

Emotional Intelligence competencies account for the difference between

star and average performers, particularly in positions of leadership. A

study of more than 500 executive search candidates identified emotional

competence as a significantly better predictor of placement success than

intelligence or prior experience. Findings were consistent in all countries

and cultures.

Why is this

important?

These skills enable participants to:

Be aware of cognitive biases and how they affect their thinking and performance.

Identify the impact of Behavioral EQ on job performance.

Interpret the results of their Behavioral EQ Multi-Rater profile.

Develop and practice strategies to improve their Behavioral EQ.

Create an action plan focused on developing their Behavioral EQ.

Outcomes

Participants have reported the following:

A higher level of awareness of the components of emotional intelligence, especially those factors that are lower and may be causing limitations to job success and personal satisfaction.

The ability to better manage their stress tolerance and impulse control through awareness and new strategies.

Improved interpersonal relationships through a better understanding of others motivators and emotional needs.

Program Delivery This program has the following components:

One-day instructor led workshop

Multi-Rater online assessment and report

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Managing Change and Transitions

What is MCT? Managing Change and Transitions is a program that enables leaders with

the skills necessary to mobilize employee support and competence for

achieving business results through times of change and transition.

Purpose

This course is based on the work of William Bridges and is meant to help

leaders gain the knowledge and skills to handle the psychological side of

change. By learning to recognize and address the internal transitions

associated with any change, leaders will improve their ability to guide

employees productively through continuous organizational change.

Why is this

important?

With so many changes occurring in the workplace, employees and

managers naturally find the resulting situational shifts to be challenging,

but the psychological transitions that accompany them are even more

stressful. Organizational transitions affect people, it is always people who

have to embrace a new situation and carry out the corresponding

changes.

Outcomes At the end of this course, leaders will be able to:

Improve morale and motivation by guiding team members through the three stages of transition and change.

Improve the success rate of change initiatives.

Create a customized transition plan for the changes impacting their organization.

Program Delivery Participants attend a 4.5 hour instructor led workshop offering an

opportunity to apply their learning in the creation of a transition plan customized to changes within their organization.

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Transition to Leadership Program

What is the

Transition to

Leadership

Program?

The Transition to Leadership Program is an integrated series of courses

that equips leaders with the skills they need to develop high performing

individuals and teams capable of achieving and exceeding business

results. These programs are offered in a time frame that is aligned with the

client’s business demands.

Purpose

The purpose of this program is to increase leaders’ ability to manage

themselves, manage work processes, lead a team and interact effectively

within an organization in order to reduce turnover, increase motivation and

commitment and coach their people to levels of high performance.

Why is this

important?

These skills help leaders by:

Giving them the skills to coach and develop their people.

Enabling them to adapt their leadership style to the needs of their team members when delegating, motivating and communicating.

Understanding the behaviors that motivate their people and adapt their style to best meet those needs.

Equipping them with the skills to lead teams of people through significant periods of change.

Giving them increased self-awareness in order to manage their own emotions as well as the emotions of others.

Speaking persuasively, not abrasively and enabling them to talk about high-stake, emotional and controversial topics in a way that builds acceptance rather than resistance.

Outcomes Leaders have reported these skills have given them the ability to work

more effectively with their people and create high performing teams in

order to achieve exceptional business outcomes.

Program Delivery All programs are face-to-face instructor led:

DiSC Powered Consulting – 1 day

Developing Behavioral EQ™ - 1 day

DiSC Powered Leadership – 1 day

Situational Leadership II Experience – 1 day

Managing Change and Transitions – 4.5 hours

Crucial Conversations – 2 days