EFFECTIVE COMMUNICATION SKILLs Communication Why Communication is Important ?
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Transcript of EFFECTIVE COMMUNICATION SKILLs Communication Why Communication is Important ?
EFFECTIVE COMMUNICATION SKILLs
Communication
Why
Communication
is Important ?
BECAUSE…t
Employers identify communication as one of the basic competencies every graduate should have, asserting that the ability to communicate is valuable for obtaining employment and maintaining successful job performance.
When working as an entrepreneur communication helps in conflict management and problem solving
• Effective communication is a key skill in entrepreneurship
• Effective communication is essential in business both for the owner and other individuals.
• Entrepreneurs should develop the ability to write, speak, and listen well.
Definitions…• Communication is the process of
exchanging information, ideas and feelings.
• The information, ideas, or feelings the sender wants to communicate are called messages
• The avenues through which messages are delivered are called channels/media.
• Circumstances under which communication takes place is called the setting
• The receiver’s response to the message is called feedback
Miscommunication happens…• There may be obstacles that interfere with
communication called barriers
• There may be biases against the opinion expressed that prevent a listener from understanding called emotional barriers
• Often times, there are other distractions, or things that compete with the message for the listener’s attention
• Be sure to use clear and concise language that is not full of jargon, or specialized vocabulary, used by members of a particular group
Detailed Communication Process
Coding
Decoding
Message Channel
Coding
Decoding
Noi
se
Noi
se
Source Receiver
Context
Context
Feedback ChannelMood
values
Culture
Inte
rest
Sex
Know
ledg
e
Attitu
de
Envir
onm
ent
Occu
patio
nExperience
MESSAGE
Envi
ronm
ent
valuesCul
tureInterest
Sex
Mood
Knowledge
Attitude
Expe
rien
ce Occu
patio
n
MESSAGE
THE COMMUNICATION PROCESS
IN ACTION
THE MESSAGE IS THOUGHT AND PUT INTO WORDS OR SYMBOLS
MESSAGE IS TRANSMITTED VIA PARTICULAR MEDIUM
TRANSMISSION CHANNEL
DECODING CHANNEL
RECIEVER MESSAGE IS RECEIVED, DECODED AND INTERPRETED
Communication ProcessGeneral Presentation
STAGE 2
Message
FeedbackSOURCE RECEIVER
STAGE 3
SOURCE TARGET
Message
SOURCE/RECEIVER RECEVER/SOURCE
Message / Feedback
Message / Feedback
STAGE 1
Output # Clarity
# Pitch
# Pause
# Punctuation
# Modulation
# Speed
# Register
# Tone
Input # Listening (Ack. Feeling)
# The environment
# Emotional climate
# Discrimination
- Gender
- Different ethnic background
- Age Difference
VERBAL COMMUNICATION
NON VERBAL COMMUNICATION
Communication StylesCommunication Styles
AssertiveAssertive Pushing hard without attacking; permits others to influence outcome; expressive and self-enhancing without intruding on others.
Good eye contact; Comfortable but firm posture; Strong, steady and audible voice; Facial expressions matched to message; Appropriately serious tone; Selective interruptions to ensure understanding.
Direct and unambiguous language; No attributions or evaluations of others’ behavior; Use of “I” statements and cooperative “we” statements.
CommunicationCommunication Nonverbal Behavior Nonverbal Behavior Verbal BehaviorVerbal Behavior
StyleStyle Description Pattern Description Pattern PatternPattern
Communication Styles Communication Styles (continued)(continued)
CommunicationCommunication Nonverbal Behavior Nonverbal Behavior Verbal BehaviorVerbal Behavior
StyleStyle Description Pattern Description Pattern PatternPatternAggressiveAggressive Taking advantage
of others; Expressive and self-enhancing at others’ expense.
Glaring eye contact; Moving or leaning too close; Threatening gestures (pointing finger; clenched fist); Loud Voice; Frequent interruptions.
Swear words and abusive language; Attributions and evaluations of others’ behavior; Sexist or racists terms; Explicit threats or put-downs.
Communication Styles (continued)Communication Styles (continued)
CommunicationCommunication Nonverbal Behavior Nonverbal Behavior Verbal BehaviorVerbal Behavior
StyleStyle Description Pattern Description Pattern PatternPatternNonassertiveNonassertive Encouraging
others to take advantage of us; Inhibited; Self-denying.
Little eye contact; Downward glances; Slumped postures; Constantly shifting weight; Wringing hands; Weak or whiny voice.
Qualifiers (“maybe,” “kind of” ); Fillers (“uh,” “you know,” “well”); Negaters (“it’s really not that important,” “I’m not sure”).
Make Direct Eye Contact
Stay In Tune with Your Body Language
Speak Loud and Clear
Practice It With Smile
Stay focused
Listen carefully
What to Do…
And more to do is…..
Try To Understand Other's Point of View Also
Respond to Criticism with Empathy
Own What’s Yours
Use “I” messages
Look for compromise
Take a time-out
Don’t give up
BENEFITS
It helps us to feel good about both ourselves and others.
It leads to the development of mutual respect for each other.
It increases our self-esteem.
It helps us achieve our goals.
It minimizes hurting and alienating other people.
It reduces anxiety.
It protects us from being taken advantage of by others.
It enables us to make decisions and free choices in life.
It enables us to express, both verbally and non-verbally, a wide range of feelings and thoughts, both positive and negative.
THANK YOU