Who do You think is your best Ticket Management Provider?
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Transcript of Who do You think is your best Ticket Management Provider?
Ticket Management Vendor’s Growth
Cherwell ServiceNow BMC
-50%
0%
50%
100%
150%
200%
2012-20132013-2014
Pro
po
rtio
na
l Gro
wth
2012-2014
Ticket Management Market Share
*875
*754
*873
* Represents the number of survey respondents
2012-2014
Cherwell Service Now BMC0%
5%
10%
15%
20%
25%
30%
35%
40%
201220132014
Ma
rke
t S
ha
re
2012 2013 20140%
5%
10%
15%
20%
25%
30%
35%
40%
CherwellService NowBMC
Ma
rke
t S
ha
re
Ticket Management Market Share2012-2014
Momentum…
• Cherwell’s market presence has risen the past three years.
• ServiceNow’s market presence has grown but stagnated.
• BMC’s market presence has dwindled year over year.
Cherwell Software is the developer of Cherwell Service
Management® (CSM), an award-winning business technology and IT service
management (ITSM) platform recognized by leading industry analysts worldwide.
Our customers are part of a fast-growing, caring community using Cherwell
Service Management to implement both ITSM solutions and business technology
that goes beyond IT. Cherwell Software has the deepest expertise in the service
management industry, including a global network of expert partners currently
serving customers in more than 40 countries.