What’s the satisfaction level of my guests? What do they ... · - Rating of the hotel services:...
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What’s the satisfaction level of my guests? What do they think of the quality of my rooms? Would my guests recommend my hotel to others? What’s the satisfaction level of my guests? What do they think of the quality of my rooms? Would my guests recommend my hotel to others? Availpro has the answers! Our customer survey tool, managed from your Availpro centralised extranet, enables and encourages your guests to send you a review and comments on their stay at your hotel. The benefits of using the customer survey tool - A satisfaction survey is automatically emailed to your guests after they check-out* - The questionnaire can be personalised with your own questions - Obtain a detailed and reliable idea of your guests’ satisfaction levels - View all your survey results as a summary, or read and analyse individual replies. - Use positive quotes from guests on your website and other marketing materials - Use results to guide you in improving or developing your services Data collected by our questionnaire - Reason for choosing the hotel: location, description, value for money… - Rating of the hotel services: check-in, cleanliness, room quality... - Would guest recommend your hotel to friends or colleagues - Reason for stay, and much more... you choose the topics - Overall satisfaction rating of the stay - Guests are also encouraged to make free-text comments on all aspects Implementation of the customer survey - Available as an option to all Availpro clients - We will activate the function for your hotel in your Availpro extranet - Use our standard questionnaire or customise it to meet your needs - You can then see all the results instantly in your Availpro extranet Start learning what your guests really think about your hotel £39 / 49€ per month. Minimum duration one year Other Availpro products: For more information about our booking engine, the Smart Channel Manager® or Availpro integration with hotel software or PMS, please read the brochure or visit our website * Except where guest’s email address is not provided by the distribution website Every hotelier should be asking these questions Like to learn more? Get in touch with us: For the UK and Ireland: Tel : +44 (0) 7973 510 418 or +44 (0) 7834 987 595 or e-mail : [email protected] For the rest of the world: Tel : +33 (0)1 58 62 58 23 or e-mail : [email protected] Helping hotels get more online bookings... with less effort Introductory offer FREE TRIAL Try it for one month free, with no strings attached Introductory offer FREE TRIAL Try it for one month free, with no strings attached
Transcript of What’s the satisfaction level of my guests? What do they ... · - Rating of the hotel services:...
What’s the satisfaction level of my guests?What do they think of the quality of my rooms?Would my guests recommend my hotel to others?
What’s the satisfaction level of my guests?What do they think of the quality of my rooms?Would my guests recommend my hotel to others?
Availpro has the answers!Our customer survey tool, managed from your Availpro centralised extranet, enables and encourages your guests to send you a review and comments on their stay at your hotel.
The benefits of using the customer survey tool - A satisfaction survey is automatically emailed to your guests after they check-out*- The questionnaire can be personalised with your own questions- Obtain a detailed and reliable idea of your guests’ satisfaction levels- View all your survey results as a summary, or read and analyse individual replies.- Use positive quotes from guests on your website and other marketing materials- Use results to guide you in improving or developing your services
Data collected by our questionnaire- Reason for choosing the hotel: location, description, value for money…- Rating of the hotel services: check-in, cleanliness, room quality...- Would guest recommend your hotel to friends or colleagues- Reason for stay, and much more... you choose the topics - Overall satisfaction rating of the stay- Guests are also encouraged to make free-text comments on all aspects
Implementation of the customer survey - Available as an option to all Availpro clients- We will activate the function for your hotel in your Availpro extranet- Use our standard questionnaire or customise it to meet your needs - You can then see all the results instantly in your Availpro extranet
Start learning what your guests really think about your hotel £39 / 49€ per month. Minimum duration one year
Other Availpro products:For more information about our booking engine, the Smart Channel Manager® or Availpro integration with hotel software or PMS, please read the brochure or visit our website
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Every hotelier should be asking these questions
Like to learn more? Get in touch with us: For the UK and Ireland:Tel : +44 (0) 7973 510 418 or +44 (0) 7834 987 595 or e-mail : [email protected]
For the rest of the world:Tel : +33 (0)1 58 62 58 23 or e-mail : [email protected]
H e l p i n g h o t e l s g e t m o r e o n l i n e b o o k i n g s . . . w i t h l e s s e f f o r t
Introductory offerFREE TRIAL Try it for one month free, with no strings attached
Introductory offerFREE TRIAL Try it for one month free, with no strings attached
