What Practitioners Say (Think) About Enterprise Search
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Transcript of What Practitioners Say (Think) About Enterprise Search
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By Kristian Norling | Search Solutions 2012 | 29 November 2012 | London
WHAT PRACTITIONERS SAY (THINK) ABOUT ENTERPRISE
SEARCH
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Some stats and what enterprise search practitioners think
Organisation
Business
Users
Information
Summary
AGENDA
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#ssol2012
@kristiannorling | @!ndwise
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Reference: Clayton Christensen HBS
What job is search hired to do?
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FIRST LET’S TALK ABOUT
MILKSHAKE...
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to give us the right information when we need it!
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BEST PRACTICE FOR
ENTERPRISE SEARCHWhat leading practitioners do
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•Annual survey initiated in 2012
•Aimed at practitioners (with responsibility for search)
• Increase understanding in the bene!ts, problems
and trends in enterprise search
•The 2013 survey will open in January/February
About the survey
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THE ENTERPRISE SEARCH AND FINDABILITY SURVEY/REPORT
sign up & download 2012 report
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•170 respondents globally
•28 countries
•Europe: 59.4% (101 respondents)
•North America: 22.3% (38 respondents)
•60.8% > 1000 Employees
•North America: 71.1% global orgs
•Search vendors and integrators excluded
Hope to double the number of respondents in 2013!
Survey respondents and demographics 2012
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IS IT EASY TO FIND THE RIGHT INFORMATION
WITHIN YOUR ORGANIZATION TODAY?
Source: The Enterprise Search and Findability Report 2012
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nathansnider
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MODERATELY OR VERY HARD
77%
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ENTERPRISE SEARCH
48% lack of adequate tags. Also they
48% don’t know where to look and -hold on - they
What practitioners think about
49% inconsistency in how they tag content with a
64% have poor search functionality and have
33% don’t know what to look for!
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ORGANISATIONPractitioners think
14% have a search strategy in place.
58% analyse search logs and
50% have less than 1 FTE working with search
58% says IT owns search and
71% says IT has !nal decision regarding search.
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digging for gold
67% of the Very Satis!ed (VS) with their current search group and
83% (VS) have a person or group that is responsible for analyzing
user behavior and to make sure that search
supports business needs
71% of the mostly satis!ed groups do search analytics and
SEARCH ANALYTICS
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HOW CRITICAL IS FINDING THE RIGHT INFORMATION TO YOUR BUSINESS GOALS
AND SUCCESS?
Source: The Enterprise Search and Findability Report 2012
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IMPERATIVE OR SIGNIFICANT
75%
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67% increase collaboration
59% have NO KPI:s
71% improve re-use of content/Information
87% accelerate retrieval of known information
Practitioners think
BUSINESS
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62% do NOT calculate ROI/TCO
60% has NO budget or don’t know,
59% have NO KPI:s and
Practitioners think
BUSINESS
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Practitioners think
USER84% have feedback functionality in the VS group
50% do user testing regularly in the VS group
30% use de!ned user target groups when designing
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INFORMATION
67% of VS have a taxonomy in place and
83% have a metadata standard.
Practitioners think
30% have an information owner
53% have NO information lifecycle management
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All users
User that publish content
IT
Records managers
Authors
Subject matter experts
Automated (by software)
0 12,5 25 37,5 50
%INFORMATIONPractitioners think
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The number of Full Time Equivalents (FTE) is 1-2 or more.
what the Very Satis!ed DO with Enterprise SearchLEADING ORGANIZATIONS
have a taxonomy in place
67%
have metadata standard
83%do usage testing regularly
50%
have feedback functionality
84%
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kristian.norling@!ndwise.com
@kristiannorling
@!ndwise
!ndwise.com
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